Cant connect a family member

[Bellatores]

Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this address and live here so I wounder what you base this information on? It sucks that we can't fully use the family account!

[MonicaM_Bogota]

Hi, @Bellatores!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.