Help Wizard

Step 1


Cant upgrade to Premium Family

Cant upgrade to Premium Family



wanted to upgrade my account to premium family but it is not possible.

Please check and fix 🙂

1 Reply

Hey @j_e97fego-epn,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).


Have a nice day!


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