Family Plan Reset

[airerwin13]

We only have 3 people on our family plan. And I am the primary.  Its just my wife myself and her sister who live with us on the account.   We have had the family plan for 3 months now with no issues then this month.   The billing day everything reset.  When I logged in I had to redownload my music and basically reactivate and it kicked both of them off.   But still kept the family plan?   Why is this?

[Kyt2]

Is there any Solutions for this? 

[Ver]

Hey folks,

Thanks for reaching out to us 🙂

We'd suggest you click here and check the receipts. If you can't find any receipts, you might have logged into another account. You can give these steps a go to make sure you don't have a secondary account.

If you can find receipts, it could be that the last payment was not successful. In this case it's a good idea to check these steps.

Hope this helps. If you have questions, you know where to find us.