Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium for FamilyCountryAustriaMy Question or IssueMy credit card payment for the yearly plan fails, but monthly payments with the same credit card work fine. (https://www.spotify.com/us/purchase/offer/12-months/?carrier=0&country=AT&psp=billing...
Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...
None of the below information is required. However, the more you provide, the easier it will be for us to try and help.PlanPremiumCountryThailandDeviceMobileOperating SystemAll My Question or IssueJust curious for a meaning of the order of member’s i...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood evening ,This is my issue . I am trying to have my wife join me on my Spotify account bu...
Just opened an account today. US address and credit card. I'm in Switzerland with a VPN. Every time my daughter tries to accept the family invite it says she must be at the same address even though the EXACT SAME ADDRESS is selected on the same devic...
PlanPremium for FamilyCountryPoland My Question or IssueMy Premium for Family account was working fine until the day of new payment when all of the members has been disconnected from the plan. Why has that happened? Now to make any changes I have to ...
PlanPremium for Family CountryBuenos Aires, Argentina Device(iPhone 7)Operating System(iOS) My Question or IssueHello I'm Flor from Argentina, I'm added to my dads family plan. I have done this through his invitation last year, but I realized that I ...
Hi, my card entered as a payment method expired and I got "paused". When I updated my payment method in my Family Premium account, all of my family members was gone. Do I really need to put them back manually? Why this happened, if I've been as you c...
PlanPremiumCountryUnited StatesDevice(iPhone XS, Surface Book 2)Operating System(iOS 13, Windows 10) My Question or IssueI am apart of the Premium Family plan which automatically creates a Family Mix playlist that I am not apart of and do not want to...
We signed up for a family account so my two sons can access spotify on their devices. They do not have email addresses. Am i supposed to create and account for each of the then link it to our main one or do I use the email from the main one for each ...
Dear all, Last week I visited my Account Overview to check all was OK. I was surprised to see that there were 4 users attached to my Family Plan, and I removed them manually. Today I got an email from Spotify saying that one of them has tried to get ...
PlanPremiumFamily subscription CountryMoved from Netherlands to Thailand. I changed this via payment method but I still see Netherlands as country in my details. I filled in my address in Thailand and try to add my girlfriend to the family subscripti...
I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...
(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a normal spotify account that I used on my phone. I have passed that phone to my son and have now updated to family premium also adding my daughter's phones. I can use it on my new pho...
PlanPremium FamilyCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, A member of my household has moved out so I have removed them from my Premium Famil...
Question sir. Im currently live in the philippines and i want to subs to family but i will using a card from uae would that be possible.. If yes. I can my sister who live in uae?
Hi,I have a Spotify Family account and 2 weeks ago I created a kid account in Spotify kids. I can see my kid's account in the list of accounts in my family but he does not appear in the family mix accounts.I can only see regular accounts as contribut...
In the family plan, who receives Spotify's connection notification to other apps? The profile of the person who connected the app or the profile of the administrator?
When I try to join the family plan that I have setup it says we are in different countries. Tried clearing cookies but it didn't help. userid: backtracker.don Please can someone take a look. Thanks!
My daughter is the manager of the family and we have 4 people under the plan. When I (Mom) add a song to my playlist it adds it onto my daughter's list, why? How can I stop this from happening