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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102708 Views
  • 32 replies
  • 6 likes
  • 102708 Views
  • 32 replies
  • 6 likes

Superuser Contribution öğrenci için premium sorunu

Sadece kullanılabilir. Ne kadar çok kolaylaşmalıdır, bizim için denememiz ve yardım etmemiz gerekir.PlanSerbest Ülke Türkiyecihaz(iPhone 6 plusÇalış sistemi(iOS 12 I purchased a premium for the student, but my account seems to be free in practice, al...

  • Newbie
  • Sadece kullanılabilir. Ne kadar çok kolaylaşmalıdır, bizim için denememiz ve yardım etmemiz gerekir. Plan Serbest  Ülke  Türkiye cihaz (iPhone 6 plus Çalış sistemi (iOS 12   ...
  • Peter
  • Spotify Legend
  • 285 Views
  • 2 replies
  • 0 likes
  • family
    Student
  • 285 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Finally got Premium for Family, but earlier this year bought Premium for a year as it was a sale

Earlier this year I bought Premium for a year for a reduced price, I believe it was a sale at the start of the year. I finally got Premium for Family running with my family. My question now is: does my original Premium year-subscription get extended ...

  • Newbie
  • Earlier this year I bought Premium for a year for a reduced price, I believe it was a sale at the start of the year. I finally got Premium for Family running with my family.   My question n...
  • Katerina
  • Spotify Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Solved!! Cannot register for Family premium

My Question or Issue When attempting to register for Family Premium, I am directed to a link as seen below.404s and heartbreaksWe couldn’t find the page you were looking for. Maybe our FAQ or Community can help?

  • Casual Listener
  •   My Question or Issue   When attempting to register for Family Premium, I am directed to a link as seen below. 404s and heartbreaks We couldn’t find the page you were looking for. M...
  • BlackPillow
  • Composer
  • 488 Views
  • 3 replies
  • 0 likes
  • family premium errors
  • 488 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family account: Adress could not be verified

Hi everyone! I just moved away from my family and moved in with some friends. I am now living at a new address.So I got myself removed from my family's premium account and started a family subscription in my own account. All my friends are new to spo...

  • Visitor
  • Hi everyone!   I just moved away from my family and moved in with some friends. I am now living at a new address. So I got myself removed from my family's premium account and started a family...
  • Katerina
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • family
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot join Family Plan and name of owner of the plan is not mine

PlanPremiumCountryMalaysia DeviceiPhone 8Operating SystemiOS 12.0.1 My Question or Issue My family members are 'kicked out' of the family plan and cannot join the plan when I sent the invitation link. They also said the name of the owner of the plan ...

  • Visitor
  • Plan Premium Country Malaysia   Device iPhone 8 Operating System iOS 12.0.1   My Question or Issue  My family members are 'kicked out' of the family plan and cannot join t...
  • Katerina
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • family
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution No esta mi música en mi cuenta premium

Entre en mi cuenta premium y no tengo acceso a mis listas o música en general.No puedo acceder a nada!

  • Newbie
  • Entre en mi cuenta premium y no tengo acceso a mis listas o música en general. No puedo acceder a nada!   
  • Katerina
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • family
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitaciones al Plan Familiar

Buen día El día de hoy se renovo automaticamente la suscripción al plan familiar que adquiri, pero elimino a todas las personas que yo tenia asociadas, les volvi a enviar la invitación pero les aparece este error a todos. ¿Cómo puedo solucionar este ...

WhatsApp Image 2018-10-15 at 11.13.26.jpeg
  • Casual Listener
  •   Buen día    El día de hoy se renovo automaticamente la suscripción al plan familiar que adquiri, pero elimino a todas las personas que yo tenia asociadas, les volvi a enviar la in...
  • Katerina
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • family
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining Family plan difficulty

I was trying to joing a family plan set up by my sister and in the process, I think I accidentally started my own family plan at the same address. I tried cancelling it and accepting the invitation link in my email but now it won't let me accept her ...

  • Newbie
  • I was trying to joing a family plan set up by my sister and in the process, I think I accidentally started my own family plan at the same address. I tried cancelling it and accepting the invitation l...
  • Katerina
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 1 likes
  • family
  • 207 Views
  • 1 replies
  • 1 likes

Moved, kicked off my premium account

Hi, I'm hoping someone was able to resolve a similar issue. Me and my wife moved a few months back and yesterday Spotify kicked just me off our family plan because they couldn't verify my address. Even with another invite I can't get back on it (even...

  • Newbie
  • Hi,    I'm hoping someone was able to resolve a similar issue. Me and my wife moved a few months back and yesterday Spotify kicked just me off our family plan because they couldn't v...
  • Bethany_Dawn
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
  • 202 Views
  • 1 replies
  • 0 likes

Family member's accounts reduced to free account

Hi,I have bought the spotify premium membership last month. Some of the members of this family account is reduced to the free acount. When they have tried to update their address information, they got error Could you please help us about this issue ?

  • Newbie
  •   Hi, I have bought the spotify premium membership last month. Some of the members of this family account is reduced to the free acount. When they have tried to update their address i...
  • Jose_M
  • Spotify Star
  • 265 Views
  • 1 replies
  • 1 likes
  • Family Plan
    Premium
  • 265 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't invite my family for the premium Subscription p

I can't invite my family for the premium. It’s not sending the email, even if I re-send it. Please help !

  • Casual Listener
  •  I can't invite my family for the premium. It’s not sending the email, even if I re-send it.  Please help ! 
  • Jemi
  • Spotify Legend
  • 389 Views
  • 5 replies
  • 0 likes
  • family
  • 389 Views
  • 5 replies
  • 0 likes

Instagram ad - offer on premium but charged normal cost

Hey.I've stumbled upon a few ads from instagram infleuencers (more specificially, Sandra Willer) saying I could get an offer of 3 months premium for 9DKK (I live in Denmark ) and then afterwards 49DKK as per uausal, but when I signed up and got verif...

  • Casual Listener
  • Hey. I've stumbled upon a few ads from instagram infleuencers (more specificially, Sandra Willer) saying I could get an offer of 3 months premium for 9DKK (I live in Denmark ) and then afterwards 49...
  • Maxim
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • Student
  • 216 Views
  • 3 replies
  • 0 likes

Countries that miss family subscrriptions

PlanPremiumCountry IsraelMy Question or Issue When will family sub come to Israel , or any other country that misses that option? There are other apps which allow this , but as anyone else I prefer spotify.I'd like to know a date / if it would even h...

  • Regular
  • Plan Premium Country  Israel My Question or Issue  When will family sub come to Israel , or any other country that misses that option? There are other apps which allow this , but as a...
  • Maxim
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • family
  • 283 Views
  • 3 replies
  • 0 likes

Cannot add family members

Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get rejected. I may have incorrectly entered my address when I f...

  • Casual Listener
  • Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get r...
  • Billy-J
  • Spotify Star
  • 464 Views
  • 5 replies
  • 2 likes
  • family
  • 464 Views
  • 5 replies
  • 2 likes

Problemas com plano familiar

PlanFamiliar PremiumCountryBrasil Device Operating SystemAndroid My Question or IssueEu tenho o plano familiar e minha irmã estava usando normalmente.Do nada ela recebeu um email dizendo que não foi possível verificar a conta dela e que não foi possí...

  • Casual Listener
  • Plan Familiar Premium Country Brasil   Device   Operating System Android   My Question or Issue Eu tenho o plano familiar e minha irmã estava usando normalmente. Do nada e...
  • Bittencourt
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • family
  • 281 Views
  • 3 replies
  • 0 likes

Family Premium Unable to Join

PlanFamily PremiumCountry CanadaDevice Operating SystemWindows 10 My Question or Issue Hi. I'm currently having an issue with one of my family members trying to join my plan. She had mistankenly typed in the wrong address when the confirmation email ...

  • Newbie
  • Plan Family Premium Country  Canada Device   Operating System Windows 10   My Question or Issue  Hi. I'm currently having an issue with one of my family members trying t...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • family
  • 168 Views
  • 1 replies
  • 0 likes

family premium

PlanFreeCountry SwedenDeviceIphone 7Operating System(iOS 10 My Question or Issue my Dad and his wife divorced and our old family premium stood in her name. So now when my dad paid for a new Spotify family premium me and my sister can’t log in because...

  • Newbie
  •   Plan Free Country  Sweden Device Iphone 7 Operating System (iOS 10   My Question or Issue   my Dad and his wife divorced and our old family premium stood in her name....
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • family
  • 162 Views
  • 1 replies
  • 0 likes

Understanding Spotify Premium for Family

Hey there! If you're struggling to understand what Spotify Premium for Family is, don't worry. The Spotify Premium for Family plan allows up to 6 people residing at the same address to all be upgraded to Spotify Premium at only a fraction of the cost...

  • Visitor
  • Hey there!    If you're struggling to understand what Spotify Premium for Family is, don't worry. The Spotify Premium for Family plan allows up to 6 people residing at the same address t...
  • user-removed
  • Not applicable
  • 583 Views
  • 6 replies
  • 3 likes
  • family
  • 583 Views
  • 6 replies
  • 3 likes

Problemas para pagamento

Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a ser Free. Tento de todo jeito pagar para voltar à co...

  • Casual Listener
  • Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a s...
  • Bittencourt
  • Spotify Star
  • 329 Views
  • 1 replies
  • 1 likes
  • Other
    pagamento
    Payment
  • 329 Views
  • 1 replies
  • 1 likes

Moved to another country – spotify family cancellation

I moved to New Zealand and wanted to sign up my family under the family plan. In the help I read I need to cancel the family plan to change the country setting. I did that and had to wait until the family plan ended, and after I changed my setting to...

  • Newbie
  • I moved to New Zealand and wanted to sign up my family under the family plan. In the help I read I need to cancel the family plan to change the country setting. I did that and had to wait u...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • family
  • 205 Views
  • 1 replies
  • 0 likes