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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135388 Views
  • 32 replies
  • 8 likes
  • 135388 Views
  • 32 replies
  • 8 likes

Family Subscription Cancel and Resubscribed

Plan Family PremiumCountry SingaporeDevice Sony XZ1Operating System Android My Question or IssueWe recently cancelled our family subscription due to some reasons and wanted to resubscribe back. However, upon subscription our address was not prompted ...

  • Newbie
  • Plan Family Premium Country Singapore Device Sony XZ1 Operating System  Android  My Question or Issue We recently cancelled our family subscription due to some r...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 1 replies
  • 0 likes

Not receiving email invitation to join Family account

PlanFree/Premium > FamilyCountryAUSDeviceiphone, Macbook ProOperating SystemiOS, macOS My wife used an email address for my Spotify account in the US. This invite has been cancelled and resent to the email I use in Australia. I haven't received the i...

  • Newbie
  • Plan Free/Premium > Family Country AUS Device iphone, Macbook Pro Operating System iOS, macOS   My wife used an email address for my Spotify account in the US. This invite has been c...
  • OneByBoo
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 1 replies
  • 0 likes

Problems signing up

Hi, I've signed up for Premium for Family and need to create a subaccount for my daughter, however I've tried creating a free account in three different browsers now (Opera 60, Safari 12.1.1 and Firefox 67.0.1, all on macOS 10.14.5) and each time it ...

  • Casual Listener
  • Hi,   I've signed up for Premium for Family and need to create a subaccount for my daughter, however I've tried creating a free account in three different browsers now (Opera 60, Safari 12.1.1...
  • OneByBoo
  • Roadie
  • 354 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 354 Views
  • 3 replies
  • 0 likes

Still Paying

Plan: PremiumCountry: TurkeyDevices: HTC Desire Eye, Lenovo IdeaPad 510Operating System: Android Oreo, Windows 10My IssueHello. On February 20, I became a premium member of the family. However, when I looked at my credit card statement, I still saw t...

  • Visitor
  • Plan: Premium Country: Turkey Devices: HTC Desire Eye, Lenovo IdeaPad 510 Operating System: Android Oreo, Windows 10 My Issue Hello. On February 20, I became a premium member of the family. H...
  • OneByBoo
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Anmeldung Funktioniert nicht

Hallo. Ich habe mir Spotify Premium Family gekauft. Es nun mit meinem Freund geteilt.Jetzt möchte ich es bei meiner Schwester auch machen. Wir haben die Email mit dem Code bekommen...gehen darauf und möchten und anmelden..nur auf ihrem Handy geht es ...

  • Casual Listener
  • Hallo. Ich habe mir Spotify Premium Family gekauft. Es nun mit meinem Freund geteilt.Jetzt möchte ich es bei meiner Schwester auch machen. Wir haben die Email mit dem Code bekommen...gehen darauf u...
  • Jemi
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 498 Views
  • 1 replies
  • 0 likes

Using Premium Family while abroad

Hi everyone I am currently in the United Kingdom with my partner for a few months (usually live in New Zealand). He just signed up to Premium Family for us however when I use the invite code it says the country is wrong. His account is under NZ and m...

  • Newbie
  • Hi everyone   I am currently in the United Kingdom with my partner for a few months (usually live in New Zealand). He just signed up to Premium Family for us however when I use the invite c...
  • OneByBoo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 285 Views
  • 1 replies
  • 0 likes

Paying for family but account says premium and nonoption to invite family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY FAMILY ADDRESS problem (ONE YEAR)

I got a family membership (Premium for Family) while getting married. I add my address to system but, i do not remember. My home address was new and i did not fill address carefully. So i can not add my family to members to system. I waited to cancel...

  • Casual Listener
  •   I got a family membership (Premium for Family) while getting married. I add my address to system but, i do not remember. My home address was new and i did not fill address carefully. So i c...
  • Katerina
  • Spotify Legend
  • 470 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 470 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify for family invite asking for payment

Hi,I keep trying to invite a member of my household to Spotify for Family. He receives the 'Accept Invitation' button in the email but it takes him to a page that asks for payment of $22.50 per month (which I already pay on this existing account). No...

  • Newbie
  • Hi, I keep trying to invite a member of my household to Spotify for Family. He receives the 'Accept Invitation' button in the email but it takes him to a page that asks for payment of $22.50 per m...
  • Katerina
  • Spotify Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution random adds onto my family account

I have a family plan and have been sent 2 or 3 emails asking me to reset my password but the emails have been in spanish. is there a current scam out with this?Also i got an email sying that Spotify couldnt comfirm the address of one of my family mem...

  • Newbie
  • I have a family plan and have been sent 2 or 3 emails asking me to reset my password but the emails have been in spanish. is there a current scam out with this? Also i got an email sying that S...
  • Katerina
  • Spotify Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution My family can't join to my Family Plan

PlanPremium/Familiar PlanCountryMexicoDeviceiPhone 8Operating SystemiOS 12 My Question or IssueHi, one member of my family was eliminated from my Familiar Plan, apparently she didn't notice an email about that issue and was eliminated from the Plan. ...

  • Casual Listener
  • Plan Premium/Familiar Plan Country Mexico Device iPhone 8 Operating System iOS 12   My Question or Issue Hi, one member of my family was eliminated from my Familiar Plan, apparently s...
  • Katerina
  • Spotify Legend
  • 487 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 487 Views
  • 5 replies
  • 0 likes

Address confirmation.

PlanFamily PremiumCountryEstonia My Question or Issue I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I live in the same address with my sister who has famili premium, and afer entering the addr...

  • Casual Listener
  •   Plan Family Premium Country Estonia     My Question or Issue   I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I...
  • OneByBoo
  • Roadie
  • 456 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 456 Views
  • 3 replies
  • 0 likes

Nome errado do adm (Wrong name)

Hi! Could someone help me? My name has changed since i put my uncle at my plan.Oi! Alguém pode me ajudar? Meu nome mudou desde que eu coloquei meu tio em meu plano familiar.

  • Newbie
  • Hi! Could someone help me? My name has changed since i put my uncle at my plan. Oi! Alguém pode me ajudar? Meu nome mudou desde que eu coloquei meu tio em meu plano familiar. 
  • OneByBoo
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly kicked out of Spotify Family

Since of this month, I've been kicked out of a Spotify Family account. So it seems, because the admin can't see my account in his Spotify Family plan. At the same time, when I log into my account, Spotify tells me I am in a Family account. Which is a...

  • Newbie
  •   Since of this month, I've been kicked out of a Spotify Family account. So it seems, because the admin can't see my account in his Spotify Family plan. At the same time, when I log into my a...
  • Peter
  • Spotify Legend
  • 6694 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 6694 Views
  • 4 replies
  • 2 likes

Premium for Family and Hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just changed plans from Premium to Premium for Family. I also had my Hulu account linked. I...

  • Casual Listener
  • ...ust changed plans from Premium to Premium for Family.  I also had my Hulu account linked.  I just discovered that I no longer have access to Hulu and my Hulu subscription has been cancelled.&n...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 261 Views
  • 1 replies
  • 2 likes

Premium for family

PlanPremiumCountryPolandDeviceMi 5Operating SystemAndroid 7.0 My Question or IssueI can't use my premium account. Your system kick me out of my premium for family.

  • Newbie
  • Plan Premium Country Poland Device Mi 5 Operating System Android 7.0   My Question or Issue I can't use my premium account. Your system kick me out of my premium for family
  • OneByBoo
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo configurar a mi familia en la cuenta familiar

FamiliarPremiumPERU Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) tengo Problemas para configurar a mis familiares , les aparece que no se pueden conectar . Ellos estuvieron conectado...

  • Newbie
  • Familiar Premium PERU   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   tengo Problemas para configurar a...
  • Peter
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Switching subscriptions

PlanPremiumCountry Device(iPhone Operating System(iOS 10) My Question or Issue I have the family plan right now but I want to switch to the 99 cents for 3 months promotion. For some reason, the promotion doesn't show up for me. Do I need to cancel th...

  • Newbie
  • Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue   I have the family plan right now but I want to switch to the 99 cents for 3 m...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 299 Views
  • 1 replies
  • 0 likes

Family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan’t add members to existing family account

  • Newbie
  • ...dd members to existing family account
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 284 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Premium

PlanPremiumCountryGermany My Question or IssueI have Premium family for a while now, but this month all of a sudden my brother got kicked out of it because he couldn't confirm the adress, it still doesnt work even if i try to invite him again. I didn...

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue I have Premium family for a while now, but this month all of a sudden my brother got kicked out of it because he couldn't confirm the a...
  • Peter
  • Spotify Legend
  • 507 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 4 replies
  • 0 likes