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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119559 Views
  • 32 replies
  • 8 likes
  • 119559 Views
  • 32 replies
  • 8 likes

Adding family member to Premium Account

PlanFamily Premium Country USADeviceIphone 6s plus Operating SystemiOS 10 My Question or Issue I am trying to add a family member to my family premium account and when I send him the email with the invitation it tells him he is unable to join the fam...

  • Newbie
  • Plan Family Premium  Country  USA Device Iphone 6s plus  Operating System iOS 10   My Question or Issue  I am trying to add a family member to my family p...
  • RaulSusanibar
  • Casual Listener
  • 356 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 356 Views
  • 2 replies
  • 1 likes

Solved!! Family premium

PlanPremiumCountryPhilippines DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue If i remove an account in family, can i add a different account?

  • Casual Listener
  •   Plan Premium Country Philippines   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  If i remove an account in family, can i add a d...
  • kyleang30
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Adding a familily member - not working

Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card page. I have tried deleting the request and re-addin...

  • Casual Listener
  • Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card p...
  • nikzane
  • Casual Listener
  • 764 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 764 Views
  • 5 replies
  • 0 likes

Superuser Contribution rinnovo abbonamento

buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati della nuova carta ma non è successo nulla. Quindi ho...

  • Newbie
  • buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati d...
  • Guido
  • Spotify Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to Family from Premium not working

My Question or Issue So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All of my accounts are still showing premium even though Spotify confirmed I am n...

  • Regular
  •     My Question or Issue  So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All o...
  • Peter
  • Spotify Legend
  • 540 Views
  • 5 replies
  • 0 likes
  • Account
  • 540 Views
  • 5 replies
  • 0 likes

Solved!! Family plan - No songs being played

PlanPremiumCountry SpainDevicePC Windows 10 My Question or Issue Hey guys, I recently got a Familiar Premium account but not sure everything is working properly. The issue: there are albums, songs or artists, that when I press play the app does get s...

  • Casual Listener
  • ...iFi networks, ... no success.   I wonder why this is happening from the very beginning, and not happening to the other Family users that suppose to have the same account settings that I do. &n...
  • Mantisentil
  • Community Legend
  • 452 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 452 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium reverted to Free and now family can't join the plan

Plan PremiumCountry SpainDevice IrrelevantOperating System Irrelevant My Question or IssueI purchased a family plan, my family was added to it and now they're back to Free and they can't accept the new invites I send them. Please review what's the pr...

  • Regular
  • Plan Premium Country Spain Device Irrelevant Operating System Irrelevant   My Question or Issue I purchased a family plan, my family was added to it and now they're back to Free and t...
  • Katerina
  • Spotify Legend
  • 1148 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1148 Views
  • 11 replies
  • 0 likes

Spotify Family Premium

PlanFree/Premium Family PlanCountry MalaysiaDeviceHuawei Nova 2i LiteOperating SystemAndroid Oreo My Question or Issue I have paid using a credit card from the PhillipinesMy home address including the rest of my family members is in MalaysiaI've sent...

  • Casual Listener
  • Plan Free/Premium Family Plan Country  Malaysia Device Huawei Nova 2i Lite Operating System Android Oreo   My Question or Issue  I have paid using a credit card from the P...
  • Billy-J
  • Spotify Star
  • 523 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 523 Views
  • 3 replies
  • 0 likes

ADS

My Question or Issue this is hands down the most counter intuitive way to get help I've ever encountered. Now for my question. Why am I getting an add for Waze in my premium account? And yes, I've logged out, uninstalled and reinstalled. Just asking ...

  • Casual Listener
  •     My Question or Issue  this is hands down the most counter intuitive way to get help I've ever encountered.  Now for my question.  Why am I getting an add for Waze in m...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 263 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to select song despite being part of Premium Family in Android

PlanFamily PremiumCountryAustraliaDeviceSamsung S9+Operating SystemAndroid 9 My Question or Issue I have a Spotify Family Premium Subscription and the current Spotify app on my Android phone (Samsung S9+ with Android 9.0) but when I use Google Assist...

  • Newbie
  • Plan Family Premium Country Australia Device Samsung S9+ Operating System Android 9   My Question or Issue   I have a Spotify Family Premium Subscription and the current S...
  • Guido
  • Spotify Legend
  • 1647 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1647 Views
  • 2 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

PremiumTürkiye My Question or Issue Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyorum. lütfen gerekli yönlendirmeyi yapın.

  • Newbie
  • Premium Türkiye       My Question or Issue  Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyoru...
  • Guido
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya revisé mis tarjetas de debito y no me deja suscribir a Spotify Familiar, por qué?

No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?

  • Newbie
  •     No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?  
  • Guido
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 1 replies
  • 0 likes

Can't get into Spotify Family

PlanFree/PremiumCountryGermany DeviceSamsung S9Operating SystemAndroid My Question or Issue I tried to get into the Spotify family account of my brother ( same address and family name as my brother ) but I always get a notification, that I can't chan...

  • Casual Listener
  • Plan Free/Premium Country Germany   Device Samsung S9 Operating System Android    My Question or Issue  I tried to get into the Spotify family account of my brother ( s...
  • Maxim
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 293 Views
  • 3 replies
  • 0 likes

Deleted from the family plan

PlanPremium for family Country Hong Kong DeviceIphone 7Operating Systemios 12 My Question or Issue My family members were quited and deleted from the family plan. Invitations are sent to them again but they still unable to join the plan.

  • Newbie
  • Plan Premium for family  Country  Hong Kong  Device Iphone 7 Operating System ios 12   My Question or Issue  My family members were quited and deleted from the family...
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes

Member Removed from Family Plan

PlanPremium for Family CountryEngland My Question or Issue Hi, I've recently set up a family plan for me, my fiancée and a 3rd account that is purely attached to our Sonos speaker to stop music being paused when one of us is using their spotify accou...

  • Newbie
  •   Plan Premium for Family   Country England     My Question or Issue  Hi,   I've recently set up a family plan for me, my fiancée and a 3rd account that is p...
  • Maxim
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change country I live in

PlanFreeCountryLithuania DeviceiPhone 6, PCOperating SystemiOS, Windows 10 My Question or IssueSo I used to live in UK, and had a spotify premium, I came back to Lithuania to live with my friend and he have spotify family subscription. I canceled min...

  • Newbie
  • ...o Lithuania to live with my friend and he have spotify family subscription. I canceled mine's subscription and he invited me, but apparently my account says I'm still in UK, and I have to purchase p...
  • Daisy
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 279 Views
  • 1 replies
  • 0 likes

Switching from Premium (via 3rd party) to Premium for Family

PlanPremiumCountry UKDeviceiPhone 6Operating SystemiOS My Question or Issue Hi - I have a Premium subscription taken out with a 3rd party, but want to upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscriptio...

  • Newbie
  • ...o upgrade to Premium for Family which must be direct with spotify. So I have cancelled my subscription with the third party. But I am still unable to set up the new Family subscription on the website....
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

Student discount with family plan

I recently switched my student account to a family plan and realized I no longer have access to Showtime and Hulu. On my account overview it still says that I am a verified student but I cannot access Hulu and Showtime anymore. Is there a way to cont...

  • Newbie
  • I recently switched my student account to a family plan and realized I no longer have access to Showtime and Hulu. On my account overview it still says that I am a verified student but I cannot a...
  • Billy-J
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 578 Views
  • 1 replies
  • 0 likes

Problema no convite

Bom dia, eu demorei a aceitar o convite do meu padrasto pro spotify família e agora ele já reenviou duas vezes e aparece um aviso que não é possível. Moramos no mesmo endereço, preenchi as informações corretamente. O que eu faço? O usuário dele é car...

  • Casual Listener
  • Bom dia, eu demorei a aceitar o convite do meu padrasto pro spotify família e agora ele já reenviou duas vezes e aparece um aviso que não é possível. Moramos no mesmo endereço, preenchi as informaçõe...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 3 replies
  • 0 likes

Solved!! Issues with the family premium account

Hello, I do have a problem with the family premium account. I do share an account with my girlfriend. But as she uses my account she can pause/play the music on my phone. Is this correct? Or should she have her own account?

  • Casual Listener
  • Hello, I do have a problem with the family premium account. I do share an account with my girlfriend. But as she uses my account she can pause/play the music on my phone. Is this correct? Or should s...
  • Dennibob
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 327 Views
  • 2 replies
  • 0 likes