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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140649 Views
  • 32 replies
  • 8 likes
  • 140649 Views
  • 32 replies
  • 8 likes

Superuser Contribution premium family all'estero

Ciao, Attualmente ho un abbonamento premium for family con la mia famiglia da quasi un anno con cui mi trovo molto bene. Dovrò però andare all'estero per un lungo periodo (9 mesi). Potrò usufruire lo stesso dell'abbonamento premium per la durata del ...

  • Casual Listener
  • Ciao,  Attualmente ho un abbonamento premium for family con la mia famiglia da quasi un anno con cui mi trovo molto bene. Dovrò però andare all'estero per un lungo periodo (9 mesi). Potrò u...
  • Peter
  • Spotify Legend
  • 1094 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1094 Views
  • 3 replies
  • 0 likes

Aile üyelerim sürekli siliniyor

PlanPremium Family CountryTurkey My Question or IssueAile üyelerim sürekli adres doğrulanamaması sebebiyle çıkarılıyor. Aylardır aynı sorun tekrar ediyor. Adres doğrulayabileceğim bir yöntem de görünmüyor. Bu durumdan bıktım. Bir an önce abimi de hes...

  • Newbie
  • Plan Premium Family  Country Turkey   My Question or Issue Aile üyelerim sürekli adres doğrulanamaması sebebiyle çıkarılıyor. Aylardır aynı sorun tekrar ediyor. Adres d...
  • OneByBoo
  • Roadie
  • 272 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 272 Views
  • 1 replies
  • 1 likes

Bagaimana saya bisa tahu alamat yang saya input pada account spotify saya?

PlanSpotify FamilyCountryIndonesiaDevice(iPhone)Operating System(iOS 10) My Question or IssueBagaimana saya bisa tahu alamat yang saya masukkan ke dalam akun spotify saya? Karena saya tidak pernah merasa memasukkan alamat tempat tinggal, lalu saya me...

  • Newbie
  • Plan Spotify Family Country Indonesia Device (iPhone) Operating System (iOS 10)   My Question or Issue Bagaimana saya bisa tahu alamat yang saya masukkan ke dalam akun spotify saya? K...
  • OneByBoo
  • Roadie
  • 4644 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 4644 Views
  • 1 replies
  • 2 likes

Superuser Contribution abonement famille

j'ai ajouter un membre de ma fammille a mon abonnement je peut voire que la demarche aboutie sur mon comptepour temps sur sont compte il reste toujour en abonement free merci d'avence pour vos reponse

  • Visitor
  • j'ai ajouter un membre de ma fammille a mon abonnement  je peut voire que la demarche aboutie sur mon compte pour temps sur sont compte il reste toujour en abonement free  merci d'avence...
  • Guido
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 1 replies
  • 0 likes

Possibilidade de pagar Familiar no plano anual com boleto

Gostaria de ter a possibilidade de pagamento do plano familiar com o boleto bancário, pois o aceite do cartão pré pago do "MercadoPago" foi cancelado.PlanFamiliarBrasil

  • Visitor
  • Gostaria de ter a possibilidade de pagamento do plano familiar com o boleto bancário, pois o aceite do cartão pré pago do "MercadoPago" foi cancelado. Plan Familiar Brasil    
  • Bittencourt
  • Spotify Star
  • 701 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 701 Views
  • 1 replies
  • 2 likes

Premium Student to Family Subscription Difficulty

PlanStudent --> Family CountryUSADeviceMacbook ProOperating SystemiOS 10 My Question or IssueI am having trouble switching my account from a student subscription to a family plan. I was sent an invitation code in an email, have accepted the invitatio...

  • Visitor
  • Plan Student --> Family  Country USA Device Macbook Pro Operating System iOS 10   My Question or Issue I am having trouble switching my account from a student subscription to a...
  • Loxer
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Swtich from Premiu to Premium Family

PlanPremiumCountryItaly My Question or IssueWhat happens if I've just renewed my Premium Student account and I want to switch to the Family one? Do I have to pay also for this month or my payment for Student Premium will be valid, so that I don't hav...

  • Visitor
  •   Plan Premium Country Italy   My Question or Issue What happens if I've just renewed my Premium Student account and I want to switch to the Family one? Do I have to pay also for t...
  • Brunelicia
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

I’ve just upgraded from premium to family premium and sent an invitation to my daughter. She didn’t have an account previously (even a free one) and so the invitation takes her to a login page that she can’t login to. When we try her email address we...

  • Visitor
  • I’ve  just upgraded from premium to family premium and sent an invitation to my daughter. She didn’t have an account previously (even a free one) and so the invitation takes her to a login p...
  • Katerina
  • Spotify Legend
  • 539 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 3 replies
  • 0 likes

Can not join family plan

I'm trying to invite my girlfriend who lives with me to my family plan. All the information is correct and she keeps getting an error about not being able to join. I even went as far as to create a whole other Spotify account and invited that one to ...

  • Visitor
  • I'm trying to invite my girlfriend who lives with me to my family plan. All the information is correct and she keeps getting an error about not being able to join. I even went as far as to create a w...
  • Brunelicia
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 321 Views
  • 1 replies
  • 0 likes

Música para de tocar após 5 segundos

PlanPremiumCountryBrasilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueSomente no PC as músicas não baixadas que tento tocar são pausadas após 5 segundos. Já entrei na conta, através do spotify...

  • Visitor
  • Plan Premium Country Brasil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue Somente no PC as músicas não baixadas que tent...
  • Bittencourt
  • Spotify Star
  • 4037 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 4037 Views
  • 2 replies
  • 0 likes

Billing- when moving

I understand that when I move I need to cancel my family premium and create a new account. How does it work for billing. I was just invoiced and I am concerned that if I cancel and recreate another account that I will end up paying twice in one month...

  • Casual Listener
  • I understand that when I move I need to cancel my family premium and create a new account. How does it work for billing. I was just invoiced and I am concerned that if I cancel and recreate another a...
  • Rene01
  • Community Legend
  • 606 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 606 Views
  • 3 replies
  • 0 likes

Plan member only get Free service when logged in!

PlanPremium CountrySweden Device IOS iPhone 8(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can see the plan member in my account, but when the member logs in. The acco...

  • Casual Listener
  • Plan Premium  Country Sweden   Device IOS iPhone 8 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Bittencourt
  • Spotify Star
  • 662 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 662 Views
  • 5 replies
  • 0 likes

South Africa, cant get from premium to Family

Hi there,I am on a premium account in South Africa.I am trying to convert to a Family sub. When I try to ádd family' it says; oops something went wrong. please try again.If I go the the help page it shows 404 not found. Please help?Laurence

  • Casual Listener
  • Hi there, I am on a premium account in South Africa. I am trying to convert to a Family sub.   When I try to ádd family' it says; oops something went wrong. please try again. If I go the t...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 362 Views
  • 1 replies
  • 0 likes

Failure to Help

I signed up for the family plan with the offer of a free google home Mini. Sounded great. That was until there was a problem redeeming the Google home Mini. For some reason my order with Google was cancelled. That's ok. Mistakes happen. So off I go a...

  • Casual Listener
  • I signed up for the family plan with the offer of a free google home Mini.  Sounded great. That was until there was a problem redeeming the Google home Mini.  For some reason my order w...
  • Rene01
  • Community Legend
  • 1135 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1135 Views
  • 3 replies
  • 0 likes

[iOS][Other] Help with Spotify For Family

I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?

  • Newbie
  • I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set y...
  • Rene01
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 650 Views
  • 1 replies
  • 0 likes

a family member's Amazon Echo Dot is stuck to my account

See subject... I've tried over and over again to decouple my login from a family member's Echo Dot, to "Forget this device." It keeps appearing and then either my music stops playing and switches to her Echo Dot, or her music cuts into whatever I'm l...

  • Casual Listener
  • See subject... I've tried over and over again to decouple my login from a family member's Echo Dot, to "Forget this device." It keeps appearing and then either my music stops playing and switches t...
  • Rene01
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 933 Views
  • 1 replies
  • 0 likes

Family account - change account holder

Hello,I am about to create a family account for my housemates and I. I will be the main subscriber (paying the invoice) and my question is the following: is it possible at some point to change the person in charge of paying the invoice (the main resp...

  • Casual Listener
  • Hello, I am about to create a family account for my housemates and I.  I will be the main subscriber (paying the invoice) and my question is the following: is it possible at some point to c...
  • Rene01
  • Community Legend
  • 1205 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1205 Views
  • 3 replies
  • 0 likes

Amazon Alexa and Spotify Family plan

So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was working right for (very) small amount of time. Alexa then u...

  • Newbie
  • So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was w...
  • Rene01
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 511 Views
  • 1 replies
  • 0 likes

I'm the plan family owner however my subscription is still free

PlanFree/PremiumCountryPortugalOperating SystemWindows 10 My Question Hi, I upgraded to the premium family and everything was working well in terms of invites. However, even though I'm the owner, after logging out and then logging in, my account now ...

  • Newbie
  • Plan Free/Premium Country Portugal Operating System Windows 10   My Question  Hi, I upgraded to the premium family and everything was working well in terms of invites. However, e...
  • Jose_M
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! No pueden aceptar la invitacion

2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar.PlanFree/Premium

  • Newbie
  • 2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar. Plan Free/Premium    
  • Jose_M
  • Spotify Star
  • 889 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 889 Views
  • 3 replies
  • 1 likes