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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27530 Views
44 replies
4 likes
Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...
Family Plan USA Device: Macbook Air Operating System: OSX 10.14.16 Mojave My Question or Issue While on my computer and logged in to my plan manager account, I recently turning on t...
1093 Views
0 replies
0 likes
Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes wrong" and music cannot be played.Does anyhow know how...
Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes w...
Spotify Star
841 Views
1 replies
0 likes
PlanDuo PremiumCountryUK My Question or IssueI am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do I prove my address and not get my plan cancelled/suspended?
Plan Duo Premium Country UK My Question or Issue I am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do ...
Spotify Star
1973 Views
1 replies
0 likes
PlanPremium CountryPhilippines My Question or IssueI already have 3 family members on my family subscription and planning to add one more, when I'm searching for the address, I can't find it. I've tried several ways but still it won't find the correc...
Plan Premium Country Philippines My Question or Issue I already have 3 family members on my family subscription and planning to add one more, when I'm searching for the a...
Spotify Star
1046 Views
1 replies
1 likes
PlanFree/PremiumCountryPortugal Hello everyone, We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manager since I was the one who was handling the billing anyway. The issue is: s...
Plan Free/Premium Country Portugal Hello everyone, We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manag...
Spotify Star
1587 Views
2 replies
0 likes
I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is from another country? Please help this is frustrating has be...
I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is f...
Moderator
1159 Views
3 replies
1 likes
PlanPremium for FamilyCountryUSADeviceGalaxy S8, ASUS desktop computerOperating SystemWindows 10, Android Pie My Question or IssueI changed from one family to another (from my immediate family's plan to a plan for my boyfriend and I). I was previousl...
Plan Premium for Family Country USA Device Galaxy S8, ASUS desktop computer Operating System Windows 10, Android Pie My Question or Issue I changed from one family to another (from m...
Spotify Legend
2953 Views
9 replies
1 likes
PlanPremiumCountryPoland DeviceHuawei p30Operating System(iOS) My Question or IssueI Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong.
Plan Premium Country Poland Device Huawei p30 Operating System (iOS) My Question or Issue I Cant add my brother to the Family plan. With no problems i add my wife, b...
Spotify Star
1502 Views
3 replies
0 likes
I have Family Premium and, as the admin, i have been able to invite 3 family members. However, now, when I click on my profile to get another invite sent out, there is no way to access the family plan area. I can't see who is on the plan, can't send ...
I have Family Premium and, as the admin, i have been able to invite 3 family members. However, now, when I click on my profile to get another invite sent out, there is no way to access the family...
Spotify Star
625 Views
1 replies
0 likes
Plan: Family PremiumCountry: Thailand Device(Samsung Galaxy 9 Note 9)Operating System(Android ) My Question or IssueI am a family premium account. Unfortunately, this morning I was changed into a personal premium member. Also, my team member turned i...
Plan: Family Premium Country: Thailand Device (Samsung Galaxy 9 Note 9) Operating System (Android ) My Question or Issue I am a family premium account. Unfortunately, t...
Spotify Star
438 Views
1 replies
0 likes
Plan PremiumCountryUsaDeviceNew Most recent iPadOperating SystemNew most recent My Question or IssueTrying to connect Daughters iPad my my premium account. Have done this before recently so know it can work with this iPad. (Left Premium and now tryin...
Plan Premium Country Usa Device New Most recent iPad Operating System New most recent My Question or Issue Trying to connect Daughters iPad my my premium account. Have done thi...
Moderator
1954 Views
1 replies
1 likes
PlanPremiumCountryUSA DeviceIphone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family plan. My son is on it and can access the plan on his phone. He did not autosave the password so he does not remember it. W...
Plan Premium Country USA Device Iphone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have a family plan. My son is on it and c...
Spotify Star
864 Views
1 replies
0 likes
PlanPremium My Question or IssueI am using my Premium account together with both my parents. I now want to add my sister as a member (4 people shouldn't be a problem, as I can supposedly add 6 members), but I cannot find a button to invite a new memb...
...upposedly add 6 members), but I cannot find a button to invite a new member. When I go to the family premium page of my Spotify, all I can see are the three members that are already using it, and the option t...
Spotify Star
1138 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDeviceVariousOperating SystemVarious My Question or IssueI want to get Spotify Family with my two brothers. They already have individual Spotify Premium accounts, whereas I have Spotify Free. If I get the Family plan and in...
Plan Premium Family Country UK Device Various Operating System Various My Question or Issue I want to get Spotify Family with my two brothers. They already have individual Spotify P...
Spotify Star
2142 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 8 and WebOperating SystemiOS 14 and Windows 10 My Question or IssueWe have a family premium account, and each of us has confirmed being signed in individually. I am the plan manager and am still seeing my son'...
Plan Premium Family Country USA Device iPhone 8 and Web Operating System iOS 14 and Windows 10 My Question or Issue We have a family premium account, and each of us has confirmed b...
Spotify Star
1127 Views
1 replies
0 likes
Plan Premium familyFree/PremiumCountry UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased premium family - but the accounts I have added to my premium ...
Plan Premium family Free/Premium Country UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Q...
Roadie
598 Views
1 replies
0 likes
PlanPremiumCountryIran Hi,I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error.There's even a big "One little problem" section in my accunt's setting.I don't even know what inform...
Plan Premium Country Iran Hi, I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error. There's even a big "One l...
Moderator
618 Views
1 replies
0 likes
Hi,I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I created a spotify account for her. Before I created ...
Hi, I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I...
Moderator
2582 Views
1 replies
0 likes
After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium.Unfortunately I am no longer able to see my family members in the family mix.They see me, I don't see them. If I pres...
After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium. Unfortunately I am no longer able to see my family members in t...
Moderator
728 Views
1 replies
0 likes
Started using my Spotify account to play tunes at work (restaurant) and I’m looking for a way to keep my work and personal tracks separate.I like having tailored discovery playlists, accurate scrobble data and always enjoy the End-of-Year Spoot Stats...
...crobble data and always enjoy the End-of-Year Spoot Stats. Would signing up for a family plan allow me to do this? Premium user and looking for ad-free experience when switching between accounts.
Spotify Star
542 Views
1 replies
0 likes
