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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134312 Views
  • 32 replies
  • 8 likes
  • 134312 Views
  • 32 replies
  • 8 likes

Superuser Contribution My family can't join to my Family Plan

PlanPremium/Familiar PlanCountryMexicoDeviceiPhone 8Operating SystemiOS 12 My Question or IssueHi, one member of my family was eliminated from my Familiar Plan, apparently she didn't notice an email about that issue and was eliminated from the Plan. ...

  • Casual Listener
  • Plan Premium/Familiar Plan Country Mexico Device iPhone 8 Operating System iOS 12   My Question or Issue Hi, one member of my family was eliminated from my Familiar Plan, apparently s...
  • Katerina
  • Spotify Legend
  • 478 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 478 Views
  • 5 replies
  • 0 likes

Address confirmation.

PlanFamily PremiumCountryEstonia My Question or Issue I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I live in the same address with my sister who has famili premium, and afer entering the addr...

  • Casual Listener
  •   Plan Family Premium Country Estonia     My Question or Issue   I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I...
  • OneByBoo
  • Roadie
  • 451 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 451 Views
  • 3 replies
  • 0 likes

Nome errado do adm (Wrong name)

Hi! Could someone help me? My name has changed since i put my uncle at my plan.Oi! Alguém pode me ajudar? Meu nome mudou desde que eu coloquei meu tio em meu plano familiar.

  • Newbie
  • Hi! Could someone help me? My name has changed since i put my uncle at my plan. Oi! Alguém pode me ajudar? Meu nome mudou desde que eu coloquei meu tio em meu plano familiar. 
  • OneByBoo
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly kicked out of Spotify Family

Since of this month, I've been kicked out of a Spotify Family account. So it seems, because the admin can't see my account in his Spotify Family plan. At the same time, when I log into my account, Spotify tells me I am in a Family account. Which is a...

  • Newbie
  •   Since of this month, I've been kicked out of a Spotify Family account. So it seems, because the admin can't see my account in his Spotify Family plan. At the same time, when I log into my a...
  • Peter
  • Spotify Legend
  • 6684 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 6684 Views
  • 4 replies
  • 2 likes

Premium for Family and Hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just changed plans from Premium to Premium for Family. I also had my Hulu account linked. I...

  • Casual Listener
  • ...ust changed plans from Premium to Premium for Family.  I also had my Hulu account linked.  I just discovered that I no longer have access to Hulu and my Hulu subscription has been cancelled.&n...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 2 likes

Premium for family

PlanPremiumCountryPolandDeviceMi 5Operating SystemAndroid 7.0 My Question or IssueI can't use my premium account. Your system kick me out of my premium for family.

  • Newbie
  • Plan Premium Country Poland Device Mi 5 Operating System Android 7.0   My Question or Issue I can't use my premium account. Your system kick me out of my premium for family
  • OneByBoo
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo configurar a mi familia en la cuenta familiar

FamiliarPremiumPERU Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) tengo Problemas para configurar a mis familiares , les aparece que no se pueden conectar . Ellos estuvieron conectado...

  • Newbie
  • Familiar Premium PERU   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   tengo Problemas para configurar a...
  • Peter
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Switching subscriptions

PlanPremiumCountry Device(iPhone Operating System(iOS 10) My Question or Issue I have the family plan right now but I want to switch to the 99 cents for 3 months promotion. For some reason, the promotion doesn't show up for me. Do I need to cancel th...

  • Newbie
  • Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue   I have the family plan right now but I want to switch to the 99 cents for 3 m...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 293 Views
  • 1 replies
  • 0 likes

Family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan’t add members to existing family account

  • Newbie
  • ...dd members to existing family account
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Premium

PlanPremiumCountryGermany My Question or IssueI have Premium family for a while now, but this month all of a sudden my brother got kicked out of it because he couldn't confirm the adress, it still doesnt work even if i try to invite him again. I didn...

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue I have Premium family for a while now, but this month all of a sudden my brother got kicked out of it because he couldn't confirm the a...
  • Peter
  • Spotify Legend
  • 499 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 499 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problem with premium account can not log in error code 117

I can't log in my account. Error code 117 - A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Please help!!!!! Premium FamilyCountry: the U.S. but currently in China using Astrill VPN DeviceMacbook Air Operating System...

  • Newbie
  • I can't log in my account. Error code 117 - A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Please help!!!!!   Premium Family Country: the U.S. but c...
  • Peter
  • Spotify Legend
  • 1264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1264 Views
  • 1 replies
  • 0 likes

Removeram uma pessoa do plano familiar

Eu usava o plano familiar junto com o meu irmão e, após solicitarem a confirmação do endereço, me removeram do dia para noite. Moramos na mesma casa e eu preenchi o mesmo endereço de sempre. Seria possível me indicar o motivo e consertar o problema?

  • Newbie
  • Eu usava o plano familiar junto com o meu irmão e, após solicitarem a confirmação do endereço, me removeram do dia para noite. Moramos na mesma casa e eu preenchi o mesmo endereço de sempre. Seria po...
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

PlanPremiumCountryBrasilDeviceSamsung Grand Prime 2Operating SystemAndroid My Question or IssueOi, 2 meses atrás tentei sair de um plano familiar e o spotify diz que saí, fui em gerenciar plano, alterar ou cancelar, cancelar o premium e quero e, entã...

  • Casual Listener
  • Plan Premium Country Brasil Device Samsung Grand Prime 2 Operating System Android   My Question or Issue Oi, 2 meses atrás tentei sair de um plano familiar e o spotify diz que saí, fui...
  • Bittencourt
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 3 replies
  • 0 likes

Premium family listening offline not working

I upgraded my account to premium family but we can not listen offline on ipods, why? That was one of the main reasons for upgrading. I'll cancel all together if it doesn't serve its purpose. PlanFamily premium

  • Casual Listener
  • I upgraded my account to premium family but we can not listen offline on ipods, why? That was one of the main reasons for upgrading.  I'll cancel all together if it doesn't serve its purpose.&n...
  • Billy-J
  • Spotify Star
  • 478 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 478 Views
  • 3 replies
  • 0 likes

Family Members don’t receive the invite

PlanPremium family Country Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi there, i have a family account but my daughters don’t receive the invite on their Hotmail accou...

  • Newbie
  • Plan Premium family  Country Netherlands   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi t...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Family Member Automatic remove from the list

Hello, I have a question about the Premium Family package, I have invite my brother account to join the Premium Family, I send the invitation and he fill the form and he success join the package. But in a few day he gone from the list automatically, ...

  • Casual Listener
  • Hello,   I have a question about the Premium Family package, I have invite my brother account to join the Premium Family, I send the invitation and he fill the form and he success join the p...
  • Peter
  • Spotify Legend
  • 466 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 466 Views
  • 5 replies
  • 1 likes

Unable to join Premium for Family - keep getting 'Something went wrong' when submitting information

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 8Operating SystemNot sure My Question or Issue

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy 8 Operating System Not sure   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 640 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 640 Views
  • 7 replies
  • 0 likes

Didnt receive google home mini

PlanPremiumCountryCanada My Question or Issue Ive ordered my google mini from the promotion but forgot my civic address, its been returned to sender and im trying to see if theres a way to send me another one. Ive contacted google and they said that ...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue   Ive ordered my google mini from the promotion but forgot my civic address, its been returned to sender and im trying to see if th...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out of Family Plan/Address Confirmation

PlanPremium for FamilyCountryHondurasDeviceiPhone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI received an email asking for confirmation on my address in regards to my family plan. I did not see this message within th...

  • Newbie
  • Plan Premium for Family Country Honduras Device iPhone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I received an email asking for c...
  • Billy-J
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 617 Views
  • 1 replies
  • 0 likes