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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77226 Views

64 replies

6 likes

Premium for Family
  • 77226 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94713 Views

72 replies

5 likes

Premium for Family
  • 94713 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77585 Views

43 replies

9 likes

Premium for Family
  • 77585 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208631 Views

267 replies

35 likes

Premium for Family
  • 208631 Views
  • 267 replies
  • 35 likes

Superuser Contribution Link de invitación familiar no carga

La página donde se ingresan los datos para agregar y aceptar ser miembro de una cuenta familiar no carga queda en Loading... desde el lunes tengo este problema y aún nada que lo solucionan!......... Ayuda por favor...

Casual Listener

La página donde se ingresan los datos para agregar y aceptar ser miembro de una cuenta familiar no carga queda en Loading... desde el lunes tengo este problema y aún nada que lo solucionan!......... ...

Mihail

Spotify Legend

1381 Views

3 replies

0 likes

  • 1381 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why Spotify Family can't play on Echo Speakers.

I switched From Amazon Music Unlimited to Spotify Family because it is superior in many ways. What I did not realize was that Spotify would render my eight Echo speakers useless, except by the main account. I wish I did my research before the switch,...

Casual Listener

I switched From Amazon Music Unlimited to Spotify Family because it is superior in many ways.  What I did not realize was that Spotify would render my eight Echo speakers useless, except by t...

WaMo

Casual Listener

585 Views

2 replies

0 likes

Premium for Family
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family: Explicit Filter does NOT Filter Podcast ADULT CONTENT

We just set up a PC for my 14yo son.What do I see in the history when Spotify came up?Reddit adult stories Partha Pratim DasPhone **HUMPING** and Erotica Shayla AspasiaOthers. So much for the EXPLICIT FILTER. We're switching to Apple Music. I see tha...

Newbie

...uch for the EXPLICIT FILTER.   We're switching to Apple Music. I see that their family filter is actually supposed to work.   What an epic failure.   Plan Premium Country CA

Ver

Spotify Legend

671 Views

1 replies

2 likes

Premium for Family
  • 671 Views
  • 1 replies
  • 2 likes

Superuser Contribution freeze loading screen at family screen

PlanFamily PremiumCountryThailandDeviceiPad Pro2018Operating SystemWindows 10My Question or IssueHi have I little problem to reach family page at first I miss press delete my Spotify app in iPad and then I loading app again so I get out of premium an...

Newbie

Plan Family Premium Country Thailand Device iPad Pro2018 Operating System Windows 10 My Question or Issue Hi have I little problem to reach family page at first I miss press delete my S...

Eni

Moderator

635 Views

1 replies

0 likes

Premium for Family
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aussetzer Spotify Connect-Alexa/Premium Account Dropout Spotify Connect-Alexa/Premium Account

Hallo Zusammen,ich habe ein Problem, welches mich wahnsinnig macht.Mein Android Handy ist mit Alexa über Spotify Connect verbunden.Ich höre Hörspiele, diese Alben bestehen ja aus mehreren kleinen Tracks.Nun passiert folgendes.....Zwischen den Tracks ...

Newbie

Hallo Zusammen, ich habe ein Problem, welches mich wahnsinnig macht. Mein Android Handy ist mit Alexa über Spotify Connect verbunden. Ich höre Hörspiele, diese Alben bestehen ja aus mehreren klein...

Eni

Moderator

1530 Views

1 replies

0 likes

Premium for Family
  • 1530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wife cant join family plan

My wife (who lives with me) can not join our family plan (for which i am the plan manager) I sent her the invite. when she clicks on it, it says her address can not be verified and she needs to wait 12 months to try again, I verified our address is c...

Visitor

My wife (who lives with me) can not join our family plan (for which i am the plan manager)   I sent her the invite.  when she clicks on it, it says her address can not be verified and s...

Novy

Moderator

648 Views

1 replies

0 likes

Premium for Family
  • 648 Views
  • 1 replies
  • 0 likes

Playing a song on another account

My wife and I were using one account and therefore able to control the music from both of our phones and were able to control the Google home playing on our phones. Will that be possible with a family plan?

Visitor

My wife and I were using one account and therefore able to control the music from both of our phones and were able to control the Google home playing on our phones. Will that be possible with a family...

Billy-J

Spotify Star

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

spotify family pack with friends

my friends and i are like broke and we tried banding together to buy it but after further research we've run into a roadblock, we dont live together. how can we do this? can they just stop by and login to join? will spotify find me? will i go to jail...

Visitor

my friends and i are like broke and we tried banding together to buy it but after further research we've run into a roadblock, we dont live together. how can we do this? can they just stop by and log...

Maxim

Spotify Star

1380 Views

1 replies

0 likes

Premium for Family
  • 1380 Views
  • 1 replies
  • 0 likes

Knowing when a family account leaves?

Hello!Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (which is alright, we have a good relationship). Today I dem...

Casual Listener

Hello! Because of corona, my cousin, who lived with me, had to move away from home to give care to his elderly parents. I am the payer of the family plan, and he hadn´t paid for up to a year (w...

Maxim

Spotify Star

825 Views

1 replies

0 likes

Account
Premium
  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution There was a problem. Please try again

PlanFamily PremiumCountryMalaysiaDevice(Oppo) Operating System(Android Oreo) My Question or IssueHello! Im trying to add a member into my family plan. He just created a Spotify Account so he never joined any family member before. It says there was an...

Newbie

  Plan Family Premium Country Malaysia Device (Oppo)   Operating System (Android Oreo)   My Question or Issue Hello! Im trying to add a member into my family plan. H...

Ivan

Spotify Legend

1526 Views

1 replies

0 likes

Premium for Family
  • 1526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding user to Family Account: Existing User/User Not Found Loop

Plan Premium Family Country Australia Device Surface Pro 3 & Samsung Galaxy S9 Operating System Windows 10 & Android 10 My Question or Issue I am adding a user to an existing Family subscription. When adding the email address, the site tells me that ...

Casual Listener

Plan Premium Family Country Australia Device Surface Pro 3 & Samsung Galaxy S9 Operating System Windows 10 & Android 10   My Question or Issue I am adding a user to a...

Alex

Spotify Legend

636 Views

1 replies

0 likes

Premium for Family
  • 636 Views
  • 1 replies
  • 0 likes

[Android] family plan

if i am on a family plan can the other members of the plan see the music i listen to?

Visitor

if i am on a family plan can the other members of the plan see the music i listen to?

Billy-J

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Can’t pay for premium because of different country

Spotify, I’m with the American army and stationed in Germany. I got married to a non American. We don’t use German banks. We only is USAA. Because Spotify recognizes my wife in Germany I can’t add her to my account because because our bank cards are ...

Visitor

Spotify, I’m with the American army and stationed in Germany. I got married to a non American. We don’t use German banks. We only is USAA. Because Spotify recognizes my wife in Germany I can’t add he...

Maxim

Spotify Star

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution Returned home from a different country

PremiumThe Netherlands DeviceiPhone XR iOS 14.3 and macOS Catalina My Question or Issue I was living in the Netherlands as a student and paying for my own Spotify account, but have now returned home and live with my parents in South Africa. My mom ha...

Visitor

...ccount, but have now returned home and live with my parents in South Africa. My mom has set up a family Spotify account, but the link won't allow me to join.   I get this message,    "Y...

Mihail

Spotify Legend

812 Views

1 replies

0 likes

Premium for Family
  • 812 Views
  • 1 replies
  • 0 likes

Premium for Family: Change Manager

Plan: PremiumCountry: USADevice: desktop, apple, Samsung, Andriod, MacbookOperating System: (iOS 10, Android Oreo, Windows 10,etc.)My Question or IssueMy son set up our family account but did so using his email address. I am the owner of the account ...

Newbie

...ur family account but did so using his email address.  I am the owner of the account and want to change the ownership to me.  How can I do this without disrupting my family's playlists, f...

OneByBoo

Roadie

753 Views

1 replies

0 likes

Premium for Family
  • 753 Views
  • 1 replies
  • 0 likes

[iOS][Connect] Daughter was not verified on account

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen? She lives with us.

Visitor

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen?  She lives with us.

Bittencourt

Spotify Star

581 Views

1 replies

0 likes

Connect
iOS
  • 581 Views
  • 1 replies
  • 0 likes

Unable to add family members

PlanPremium Family CountryPlan is based in UK. However, we continue to move around and our banks etc are still in UK Deviceany - facing problems using browser to do invitations etc Operating SystemHappens on Windows, Linux, iOS, Android - not a devic...

Regular

Plan Premium Family   Country Plan is based in UK. However, we continue to move around and our banks etc are still in UK   Device any - facing problems using browser to do i...

Peetee

Regular

1010 Views

2 replies

0 likes

Premium for Family
  • 1010 Views
  • 2 replies
  • 0 likes

Superuser Contribution music issues

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.3spotify version- 8.5.93.464My Question or IssueMy wife's spotify app is playing songs she did not select, and when she changes the song to what she wants, it changes to something she did not...

Regular

  Plan Premium Country USA Device iPhone 11 Operating System iOS 14.3 spotify version- 8.5.93.464 My Question or Issue My wife's spotify app is playing songs she did not select, and w...

Novy

Moderator

669 Views

3 replies

1 likes

Premium for Family
  • 669 Views
  • 3 replies
  • 1 likes

am i able to play music offline and on the go with a family plan?

PlanfamilyMy Question or Issuei was looking at the information about a family plan and it mentions that it is location based. does this mean that i can't play music offline and on the go?

Casual Listener

Plan family My Question or Issue i was looking at the information about a family plan and it mentions that it is location based. does this mean that i can't play music offline and on the go?

AdamDamon

Community Legend

2315 Views

3 replies

0 likes

Premium for Family
  • 2315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Get playlists of my brother who passed away

PlanPremium FamilyUK My Question or IssueUnfortunately my brother passed away suddenly on Friday 15th January. He was on my family account as a member and used Spotify regularly. We're in the process of picking music for the funeral and I wondered if...

Visitor

Plan Premium Family UK   My Question or Issue Unfortunately my brother passed away suddenly on Friday 15th January. He was on my family account as a member and used Spotify regularly. W...

Jeremy

Spotify Legend

702 Views

1 replies

0 likes

Premium for Family
  • 702 Views
  • 1 replies
  • 0 likes