Creating a famly account while outside the home country.

[ranjithnav]

Hi there,

Due to Covid-19 I am outside my 'home country', not sure when I will be able to return.

I have a Premium Family plan and I want set an account for my daughter. Can this be done while we are away. My daughter is also with me.

Thanks!

[Elena]

Hey there @ranjithnav!

Thanks for reaching out to us and welcome to the Community!

When you create a new account it'll be set to the country where it's created and that can be changed when you move.

This means that if you're currently not in the country where the Family plan was started, it'll not be possible to add that new account because the countries won't match. 

In this case we'd recommend changing the country on your account to match the one you're currently in and then you'll be able to add your daughter's account.

We hope this info helps. We'll be here if you have any other questions.

[ranjithnav]

Hi Elena, my credit card, billing address and Premium rate are all linked
to my home country.

If I change the country to my temp location, would my monthly bill rate
change? I am in my current country due to Covid-19 on a temporary basis.

[Elena]

Thanks for getting back to us @ranjithnav!

You can take a look at this page to see what would be affected if you change your country settings.

You'll need to have a payment method issued in the country you're currently in.

We understand that this is a temporary situation but we're afraid that if the countries on the accounts that will be a part of the plan don't match, it'll not be possible to set up the subscription.

Let us know if there's anything else we can help out with!