Family Plan Turkey

[UTQ]

Hello Community,

I was in the family plan of spotify but although all my family got an e-mail from spotify about confirmation of address I did not get one. My account is now turned to a free one and I can not receive invitations from family plan. What can I do?

Plan

Free/Family

Country

 Turkey

Device

Samsung Galaxy 7

Operating System

Android Oreo

[Billy-J]

Hey @UTQ, welcome to the community!

Sorry to hear this, but no worries, help’s here.

If the invite isn’t working, here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITEand re-invite the member by clicking SEND INVITE, and re-entering their details.

Let me know how this goes 🙂

[UTQ]

I tried everything you have said but it did not help. Is there an other way?

[Billy-J]

@UTQ,

Could you try sending this invite using another browser? Also, please do use another email address to see if that helps.

Keep me posted 🙂