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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82293 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
62746 Views
28 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198271 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29735 Views
44 replies
4 likes
PlanPremiumCountry BrazilDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue Explain in english: When I (owner) was trying to add my cousin to use the family plan I put his data thinking he was adding it, but it was for by my...
...dd my cousin to use the family plan I put his data thinking he was adding it, but it was for by my owner data for later I add but I did not know. Now the holder of the family plan is in his name and I w...
Spotify Star
574 Views
1 replies
0 likes
PlanPremium for FamilyCountry UK My Question or IssueHi, I sent an invite out which has been recieved but when they complete the form the submit button is not working. Really frustrating, any idead how to resolve? They are in the same location as me.
Plan Premium for Family Country UK My Question or Issue Hi, I sent an invite out which has been recieved but when they complete the form the submit button is not working. R...
Spotify Star
413 Views
1 replies
0 likes
Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't skip that fast i have only 6 skips per hour. I asked my friend tha...
Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't s...
Spotify Legend
500 Views
1 replies
0 likes
Hi, I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and now they can’t join. I don’t know what the issue is but it’s ve...
Hi, I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and n...
Spotify Legend
477 Views
1 replies
0 likes
PlanPremiumCountrySouth Africa DevicePCOperating SystemWindows 10 64 bit My Question or Issue When I try to sign up for family plan by going to http://www.spotify.com/family it redirects me to http://www.spotify.com/za/family and give me a 404 error ...
Plan Premium Country South Africa Device PC Operating System Windows 10 64 bit My Question or Issue When I try to sign up for family plan by going to http://www.spotify...
Spotify Star
927 Views
5 replies
1 likes
Hi!I have a Premium Family account. I have added my wife to the account, but for the 3rd or 4th time she only get in ofline mode. Why? Her name is Trine M. Brandsdal Salvigsen. Why should I pay for a Premium account when I am the only one that can us...
Hi! I have a Premium Family account. I have added my wife to the account, but for the 3rd or 4th time she only get in ofline mode. Why? Her name is Trine M. Brandsdal S...
Spotify Star
773 Views
3 replies
0 likes
PlanPremiumCountry MalaysiaDeviceoppo f1sOperating Systemandroid My Question or Issuewhy spotify family premium bill cannot be charge by deduct my phone credit just like spotify premium? i do not have a credit card.
Plan Premium Country Malaysia Device oppo f1s Operating System android My Question or Issue why spotify family premium bill cannot be charge by deduct my phone credit j...
Spotify Star
479 Views
1 replies
0 likes
PlanPremium for FamilyCountryMalaysiaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssueI change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in...
Plan Premium for Family Country Malaysia Device iPhone 8 Plus Operating System iOS 11 My Question or Issue I change my plan to the Premium for Family and invited my sister to join. W...
Spotify Legend
5437 Views
1 replies
0 likes
Plan: PremiumCountry: Sweden I have a premium plan paid for 12 months (until end of Dec 2018) benefitting getting two months for free. How can start a family plan (add a family member to existing premium plan) without being subject to the 'normal' pr...
Plan: Premium Country: Sweden I have a premium plan paid for 12 months (until end of Dec 2018) benefitting getting two months for free. How can start a family plan (add a...
Spotify Legend
1894 Views
5 replies
1 likes
PlanFamilyCountry FranceDeviceiPhoneOperating SystemiOS 10 My Question or IssueYesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a premium version too. I saw that we cannot even view the pysical adress of any acc...
Plan Family Country France Device iPhone Operating System iOS 10 My Question or Issue Yesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a...
Spotify Legend
763 Views
1 replies
1 likes
As the title says I randomly got kicked out of my Family plan and can't join again.
As the title says I randomly got kicked out of my Family plan and can't join again.
Spotify Legend
1374 Views
1 replies
1 likes
Hi, Together with my roommates we created a Spotify family. At first it work perfectly but suddenly I got kicked out of the plan. I have read that this is because my address could not be veridied but unfortunately I have never received this email. I ...
Hi, Together with my roommates we created a Spotify family. At first it work perfectly but suddenly I got kicked out of the plan. I have read that this is because my address could not be v...
Spotify Legend
1294 Views
6 replies
0 likes
My Question or Issue i was in a family plan with my ex who later became abusive. I left and he removed me from his family plan. I moved with family and they tried to add me to theirs but it says you cannot change households or family accounts more th...
My Question or Issue i was in a family plan with my ex who later became abusive. I left and he removed me from his family plan. I moved with family and they tried to add me t...
Spotify Star
648 Views
1 replies
0 likes
PlanPremium for FamiliesCountry PolandDevice(Notebook Dell)Operating System(Windows 10 My Question or IssueHello, I have a problem with confirm of address by my family members in the Premium for Family package.We live together and both people - my si...
...y my family members in the Premium for Family package. We live together and both people - my sister and brother, despite the fact that they entered everything as it should (all the same adress), t...
Spotify Legend
958 Views
3 replies
0 likes
Plannow free, used to be family premiumCountry Czech RepublicDevice Operating System My Question or Issue Hello,I am part of the family premium account, and suddenly a recieved an email that states 'We couldn’t confirm your address, so we’ve switched...
Plan now free, used to be family premium Country Czech Republic Device Operating System My Question or Issue Hello, I am part of the family premium a...
Spotify Legend
384 Views
1 replies
0 likes
PlanPremiumCountryMexico Devicexiaomi mi a1Operating SystemAndroid one My Question or IssueYa cancelé mi plan familiar y regresé a free pero necesito cambiar mi dirección, por lo que entiendo la unica manera es creando una nueva cuenta, pero no quier...
Plan Premium Country Mexico Device xiaomi mi a1 Operating System Android one My Question or Issue Ya cancelé mi plan familiar y regresé a free pero necesito cambiar mi direcció...
Spotify Legend
365 Views
1 replies
0 likes
FIZ O PLANO FAMILIA, ADD OS MEU FAMILIARES TODOS MORAMOS NA MESMA RESIDENCIA! E O SPOTIFY EXCLUIU TODOS PORQUE ALEGOU NÃO CONSEGUIR CONFIRMAR! SENDO QUE NÃO ME ENCIARAM NENHUM PEDIDO DE COMPROVANTE E NADA! QUEM SÃO OS ADD MEU PAI, MAE IRMÃ, CUNHADO! ...
FIZ O PLANO FAMILIA, ADD OS MEU FAMILIARES TODOS MORAMOS NA MESMA RESIDENCIA! E O SPOTIFY EXCLUIU TODOS PORQUE ALEGOU NÃO CONSEGUIR CONFIRMAR! SENDO QUE NÃO ME ENCIARAM NENHUM PEDIDO DE COMPR...
Spotify Star
493 Views
1 replies
0 likes
Hi, I am currently member of a family plan with my parents (I am not the owner of the plan).I would like to start my own family plan with my wife. If I ask the owner of my current plan to kick me out and creatie my own. Will I stil have my playlists ...
Hi, I am currently member of a family plan with my parents (I am not the owner of the plan). I would like to start my own family plan with my wife. If I ask the owner of my c...
Community Legend
454 Views
1 replies
0 likes
I have to go in Erasmus for 6 month in USA and my family in Italy have just done an account premium family. Does It go even in USA?
I have to go in Erasmus for 6 month in USA and my family in Italy have just done an account premium family. Does It go even in USA?
Spotify Star
654 Views
1 replies
1 likes
Plan Premium(family) Country currently finland usually germany My Question or Issue Currently I am using spotify premium. I am consindering switching to Premium for Family, so that my family can also listen to Spotify. Since I am currently away for a...
Plan Premium(family) Country currently finland usually germany My Question or Issue Currently I am using spotify premium. I am c...
Spotify Star
3046 Views
5 replies
0 likes
