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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 161657 Views
  • 32 replies
  • 9 likes
  • 161657 Views
  • 32 replies
  • 9 likes

Problems joining the family account.

Problems joining the family account...this sucks. It was working fine and suddenly it got cut.

  • Casual Listener
  • Problems joining the family account...this sucks. It was working fine and suddenly it got cut.
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

family plan

My husband recently created a family account for the both of us. He had premium and I had the free version. I accepted the family plan through the email that he sent me to join and I entered my email that I previously used. It said I was now on the f...

  • Newbie
  • My husband recently created a family account for the both of us. He had premium and I had the free version. I accepted the family plan through the email that he sent me to join and I entered my e...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving

My daughter goes off to college at the end of August. What happens to the family plan when she is no longer at my address. Do we have to advise Spotify?

  • Casual Listener
  •       My daughter goes off to college at the end of August. What happens to the family plan when she is no longer at my address. Do we have to advise Spotify?    
  • Alfredo
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 313 Views
  • 1 replies
  • 0 likes

Not possible to add family members

I have recently upgraded my account to Pemium for Family. When I click the button to add or remove members, I only get to a black page. There is no possibility to send an invite to someone.

  • Newbie
  • I have recently upgraded my account to Pemium for Family. When I click the button to add or remove members, I only get to a black page. There is no possibility to send an invite to someone.
  • Luke
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Premium for Family - Cant send invite

Have had a premium for family account for a while. Trying to add another account. When I go to that page, it's blank. "Send Invite" doesn't show up.

  • Newbie
  • Have had a premium for family account for a while.  Trying to add another account.  When I go to that page, it's blank.  "Send Invite" doesn't show up.
  • Luke
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Can't recieve family plan invite

PlanPremiumCountry USADevice Operating System My Question or Issue My family has recently gottent the family plan and are trying to add me to the account. However, I am not recieving any of the invites. Please help!

  • Newbie
  • Plan Premium Country  USA Device   Operating System     My Question or Issue  My family has recently gottent the family plan and are trying to add me to the a...
  • Maxim
  • Spotify Star
  • 929 Views
  • 2 replies
  • 0 likes
  • Family Plan
  • 929 Views
  • 2 replies
  • 0 likes

Family to premium

Hello, i just saw i payed 15 euro for a monthly subscription (after the trial from 3 months from 1 euro), so i have premium family. I didn’t know that, so my question is; can i change spotify family to a normal spotify premium account?Plan: PremiumCo...

  • Newbie
  • Hello, i just saw i payed 15 euro for a monthly subscription (after the trial from 3 months from 1 euro), so i have premium family. I didn’t know that, so my question is; can i change spotify family...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • Premium
  • 515 Views
  • 1 replies
  • 0 likes

My family member got disconnected and can’t rejoin

PlanPremiumCountry SingaporeDevicemy device - iPhone 8+her device - Samsung galaxy S8+ My Question or Issue My family member just got disconnected from my family bundle recently and when we tried to reconnect her to the bundle, it always show up as a...

  • Casual Listener
  • Plan Premium Country  Singapore Device my device - iPhone 8+ her device - Samsung galaxy S8+   My Question or Issue  My family member just got disconnected from my family b...
  • Bittencourt
  • Spotify Star
  • 1273 Views
  • 7 replies
  • 0 likes
  • 1273 Views
  • 7 replies
  • 0 likes

premium doesn’t work due to payment

Hi. Why doesn’t my premium for family work? It seems it works for my wife and kids but not my own account. My username is Lillarvid-Se or mail lillarvid@gmail.com. The payment has went through. Regards, Marten Arvidsson

  • Newbie
  • Hi. Why doesn’t my premium for family work? It seems it works for my wife and kids but not my own account. My username is Lillarvid-Se or mail lillarvid@gmail.com. The payment has went through. R...
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

mi spotify no funciona

hola que tal? hace unos minutos un familiar mio compro el plan familiar y me agrego y yo acepte, pero a la hora de querer iniciar secion en mi spotify celular no me deja, y tampoco me deja escuchar canciones desde mi computadoraGracias

  • Visitor
  • hola que tal? hace unos minutos un familiar mio compro el plan familiar y me agrego y yo acepte, pero a la hora de querer iniciar secion en mi spotify celular no me deja, y tampoco me deja escuchar c...
  • Luke
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Premium Family takes long time

How many days do we have to wait before the invated famuly members recive invitations and can start using their sub-accounts.

  • Casual Listener
  • How many days do we have to wait before the invated famuly members recive invitations and can start using their sub-accounts.
  • Carlundercover
  • Casual Listener
  • 597 Views
  • 4 replies
  • 0 likes
  • Family Invite Email
  • 597 Views
  • 4 replies
  • 0 likes

Family to Student Account

Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of the spotify + headspace student bundle. What do I need ...

  • Newbie
  • Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of t...
  • Bittencourt
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • switching
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me habeis dejado solo en el plan familiar

Hola Tengo un plan familiar con mi familia y los habéis echado a todos. Todos vivimos en la misma casa pero veo que eso ustedes no lo veis. ¿Qué hago?

  • Newbie
  • Hola   Tengo un plan familiar con mi familia y los habéis echado a todos.   Todos vivimos en la misma casa pero veo que eso ustedes no lo veis.   ¿Qué hago?
  • JulianA_Bogota
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Subscribing my husband's mobile #

PlanPremium 3 months subscriptionCountry Philippines Device LG G6Operating System Android My Question or IssueMy husband requested me to subscribe his mobile with spotify. He's currently out of the country. How will i do that for him?

  • Casual Listener
  • Plan Premium 3 months subscription Country Philippines   Device LG G6 Operating System Android    My Question or Issue My husband requested me to subscribe his mobile with spot...
  • Pearl023
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • Other
  • 287 Views
  • 2 replies
  • 0 likes

Family account

PlanFamily Countrycanada I phone 6s My Question or Issuefamily plan doesn’t work it’s exactly the same as premium but only one person can listen at a time and I feel like I am not getting what I am paying for and emails are not received also I have b...

157C3C09-9F60-420E-BAFB-0C5BEA1AAA0B.jpeg
  • Casual Listener
  • Plan Family  Country canada  I phone 6s   My Question or Issue family plan doesn’t work it’s exactly the same as premium but only one person can listen at a time and I feel l...
  • Bittencourt
  • Spotify Star
  • 412 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 412 Views
  • 3 replies
  • 0 likes

Charged twice for family premium

I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium Why was I charged twice? I have the family premium.

  • Visitor
  • I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium    Why was I charged twice? I have the family premium.  
  • Bittencourt
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Paid twice for family premium

Hello good day. I registered and paid twice for a family premium. The amount has been deducted already twice on my CREDIT accnt. Yet as i log in on my spotify accnt still its on free mode. When does my spotify accnt will be change to family premium s...

  • Casual Listener
  • Hello good day. I registered and paid twice for a family premium. The amount has been deducted already twice on my CREDIT accnt. Yet as i log in on my spotify accnt still its on free mode.  W...
  • Bittencourt
  • Spotify Star
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members disconnected from Premium Family Account

I have a Premium for Family account with 4 members (me, spouse, 2x teenage kids). All live in the same house. We were recently traveling on vacation and my two kids were disconnected from the Premium account. I have now reinvited both disconnected me...

  • Newbie
  • I have a Premium for Family account with 4 members (me, spouse, 2x teenage kids).  All live in the same house.   We were recently traveling on vacation and my two kids were disconnected f...
  • JulianA_Bogota
  • Roadie
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

IT IS ENOUGH NOW FOR PLAYING AROUND

PlanTRYING TO BE FAMILYCountry TURKEYDevice(iPhone 7)Operating System(iOS 10) My Question or Issue For 2 months or so I got kicked out and couldn't join the family plan that my wife(!!!) started. Each time I was trying to log into family plan it did ...

  • Casual Listener
  • Plan TRYING TO BE FAMILY Country  TURKEY Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  For 2 months or so I got kicked out and couldn't join the family...
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes