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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 158859 Views
  • 32 replies
  • 9 likes
  • 158859 Views
  • 32 replies
  • 9 likes

Superuser Contribution Account hack

Plan Premium Family Country Malaysia My Question or Issue My account is under malaysia credit card. Although all of my family are staying in singapore but we still always go back malaysia. we are using the spotify account in singapore few month witho...

  • Visitor
  • Plan Premium Family  Country Malaysia      My Question or Issue  My account is under malaysia credit card. Although all of my family are staying in singapore b...
  • Melody
  • Spotify
  • 1216 Views
  • 2 replies
  • 0 likes
  • Premium Family with unknown user
  • 1216 Views
  • 2 replies
  • 0 likes

Cant add family members to premium

All codes sent to add members but none work message says code is not valid contact customer services ? Have canceled & resent but still doesnt work very frustrating ! Please help !

  • Newbie
  • All codes sent to add members but none work message says code is not valid contact customer services ?  Have canceled & resent but still doesnt work  very frustrating ! Please help !&n...
  • Luke
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Can't add a family member to family plan?

I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add my mother to the plan i get an error 600. I have tried...

  • Newbie
  • I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add m...
  • Luke
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Not able to open multiple accounts in premium-family when responding to "Invitation mail"

Hi everybody,I have premium family and send invitations to family members. They received the "Spotify family invitation mail". When they click on: "Use this site to register" they either:enter in my administrator account where they can not open-up th...

  • Newbie
  • Hi everybody, I have premium family and send invitations to family members. They received the "Spotify family invitation mail". When they click on: "Use this site to register" they either: enter i...
  • Luke
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Can't join to family premium plan.

When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family."I am asking why?

  • Newbie
  • When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family." I am asking why?
  • Luke
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

I've forgot my house address for Spotify Family and i cannot add my brother in.

PlanPremium FamilyCountry MalaysiaDeviceIphone 6s, Samsung Galaxy Note 5, iPhone XOperating SystemiOS 11 and Android 7.11 My Question or Issue I forgot my house address and i can't add my brother into my family account. Please help me out thanks !

  • Newbie
  •   Plan Premium Family Country  Malaysia Device Iphone 6s, Samsung Galaxy Note 5, iPhone X Operating System iOS 11 and Android 7.11   My Question or Issue  I forgot my h...
  • Noah
  • Spotify Star
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgraded from Premium Family to Spotify Free

PlanPremium Family (at least, it used to be Premium Family)CountryIndonesia My Question or IssueGreetings! I just got downgraded from Premium Family to Spotify Free because I didn't have the chance to verify my account. Spotify initially gave me 7 da...

Spotify Premium need to be verified.png Want to verified but  directed to this page instead.png Can't rejoin Premium for Family.png
  • Newbie
  • Plan Premium Family (at least, it used to be Premium Family) Country Indonesia     My Question or Issue Greetings!    I just got downgraded from Premium Family to S...
  • SergioDavid
  • Roadie
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Solved!! [Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

PlanPremiumCountry Dominican RepublocDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue I have a Premium account and I want to change it to a Family Premium one. Will it change from one to another or will both be charged?

  • Casual Listener
  • ...t to a Family Premium one. Will it change from one to another or will both be charged?
  • Florangel
  • Casual Listener
  • 1189 Views
  • 2 replies
  • 0 likes
  • Family Plan
    Premium
    Premium Familiar
  • 1189 Views
  • 2 replies
  • 0 likes

Changed address halfway

PlanPremium/familyCountry Uk/USOperating SystemIphoneX ios11.4.1 My Question or Issue Moved from US to uk, changed payment method. Tried to change the address and did halfway through. Now I have Country UK but US post code that I can’t change. Theref...

  • Newbie
  • Plan Premium/family Country  Uk/US Operating System IphoneX ios11.4.1     My Question or Issue   Moved from US to uk, changed payment method. Tried to change the a...
  • Keanu_C
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Joined family - each member still paying

My Question or Issue hi myself and 5 of my friends began renting a house and decided to activate a family plan the issue I’m having is we are all active on the family plan yet each of the other 5 members are still being charged for their account indi...

  • Newbie
  •   My Question or Issue   hi   myself and 5 of my friends began renting  a house and decided to activate a family plan   the issue I’m having is we are all a...
  • IguanaSetup
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
  • 387 Views
  • 1 replies
  • 0 likes

Family members got kicked out of Family Premium

PlanPremium (Family)CountrySingapore My Question or IssueAwhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but eventually got kicked out. Now I'm trying to add them back in but they can't....

  • Newbie
  • Plan Premium (Family) Country Singapore   My Question or Issue Awhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but e...
  • Bittencourt
  • Spotify Star
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Can't join Premium Family Account

Hi! I am having trouble joining the familiy premium account. I have received the invitation email multiple time and tiped in all the right information but as soon as I click the ok button I get the notification that I cannot join the family account. ...

  • Casual Listener
  • ...utton I get the notification that I cannot join the family account. Does anyone know how to fix this?
  • Bittencourt
  • Spotify Star
  • 1138 Views
  • 4 replies
  • 0 likes
  • Student
  • 1138 Views
  • 4 replies
  • 0 likes

Superuser Contribution Geen uitnodoging ontvangen family premium abbonement

Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail.-ik heb al bij de ongewenste en spammails gekeken.-de uitnodiging is al een aantal keren opnieuw verzonden.-de uitnodiging is...

  • Newbie
  • Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail. -ik heb al bij de ongewenste en spammails gekeken. -de uitnodiging is a...
  • SergioDavid
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium kicked an account off that resides in my household.

PlanPremiumCountryUnited States DeviceallOperating Systemall My Question or Issue Family Premium kicked an account off that resides in my household. When trying to reinvite them to the plan, it won't allow them to add their account. Please advise.

  • Newbie
  •   Plan Premium Country United States   Device all Operating System all   My Question or Issue  Family Premium kicked an account off that resides in my household. W...
  • SergioDavid
  • Roadie
  • 1449 Views
  • 1 replies
  • 0 likes
  • 1449 Views
  • 1 replies
  • 0 likes

Not receiving family invite

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription because i was intrested in using the platform. However i am not recieving the invite mail.I hav...

  • Newbie
  •   Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue  My partner shifted from using a solo subscription to a family subscription b...
  • Maxim
  • Spotify Star
  • 1474 Views
  • 1 replies
  • 0 likes
  • invite
  • 1474 Views
  • 1 replies
  • 0 likes

Solved!! I haven't moved, but my family still can't join my Family plan

I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I live in the same place for 4 years, I doubt that Spotify has my...

  • Newbie
  •   I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I...
  • Maxim
  • Spotify Star
  • 771 Views
  • 1 replies
  • 0 likes
  • 771 Views
  • 1 replies
  • 0 likes

Family Premium

PlanFreeCountry UK Device Operating SystemAndroid Oreo My Question or IssueHi I have paid for Family Premium through my PayPal on 26th July but it still says waiting for Spotify to authorise. Can you advise me on how long it usually takes? Thank you.

  • Casual Listener
  • Plan Free Country  UK  Device   Operating System Android Oreo   My Question or Issue Hi I have paid for Family Premium through my PayPal on 26th July but it still s...
  • Maxim
  • Spotify Star
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Account hacked now daughter cant use new account on family

My Question or Issue My account was hacked so I changed all details and restarted a Family account but now my daughter can not use her account on my family pack age

  • Newbie
  •     My Question or Issue  My account was hacked so I changed all details and restarted a Family account but now my daughter can not use her account on my family pack age 
  • Noah
  • Spotify Star
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

unable to enter address to activate family invite

My Question or Issue I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and let her join. Any ideas?

  • Newbie
  •   My Question or Issue  I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and l...
  • swede_1080
  • Newbie
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Solved!! Excluída do plano família mesmo confirmando o cep

Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o e-mail para confirmar meu cep e confirmei o meu e ...

  • Casual Listener
  • Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o...
  • camilaamello
  • Casual Listener
  • 1029 Views
  • 2 replies
  • 1 likes
  • Exclusão indevida de membros plano família
    Family member removed
  • 1029 Views
  • 2 replies
  • 1 likes