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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131887 Views
  • 32 replies
  • 8 likes
  • 131887 Views
  • 32 replies
  • 8 likes

Superuser Contribution I invite all my family members

Even we input the same address, but spotify cancels my sisters family plan?How to do?Can you contact me?

  • Visitor
  • Even we input the same address, but spotify cancels my sisters family plan? How to do? Can you contact me?
  • SergioDavid
  • Roadie
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution Won't allow me to verify address

My cousin invited me to his premium and we do in fact live with each other but apparently when spotify sent me an email asking to verify when I tried verifying it still made my account free?I pay half of the subscription but now I can't even use it i...

  • Newbie
  • My cousin invited me to his premium and we do in fact live with each other but apparently when spotify sent me an email asking to verify when I tried verifying it still made my account free? I pay h...
  • SergioDavid
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution No renueva plan familiar

Todos mis familiares dentro del plan premium familiar verificaron su dirección, y a la hora de hacer la renovación de mes con mes, los pasaron a Spotify free porque supuestamente no pudieron verificar la dirección. Ayuda! Ya es la segunda vez que ten...

  • Newbie
  • Todos mis familiares dentro del plan premium familiar verificaron su dirección, y a la hora de hacer la renovación de mes con mes, los pasaron a Spotify free porque supuestamente no pudieron verifica...
  • SergioDavid
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium alırken kartım kabul edilmiyor

AİLE ÜYELİĞİM VARDI BU AY KARTIMDAN ÖDEME ALINAMADIĞI HESAP BİLGİLERİMİN GÜNCELLENMESİ GEREKTİĞİ BİLDİRİMİ GELDİ GĞNCELLEDİM KABUL ETMEDİ BİR KAÇ FARKLI KARTLA DENEDİM YİNE KABUL ETMEDİ ŞU AN 6 KİŞİ MÜZİK DİNLEYEMİYORUZ BANKAMLA GÖRÜŞTÜM SORUN YOK Dİ...

  • Newbie
  • AİLE ÜYELİĞİM VARDI BU AY KARTIMDAN ÖDEME ALINAMADIĞI HESAP BİLGİLERİMİN GÜNCELLENMESİ GEREKTİĞİ BİLDİRİMİ GELDİ GĞNCELLEDİM KABUL ETMEDİ BİR KAÇ FARKLI KARTLA DENEDİM YİNE KABUL ETMEDİ ŞU AN 6 KİŞİ ...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify Premium family members unable to join plan

So I'm the owner of the Spotify Premium family plan, I sent out invites to my friends but they can't join the plan how do I solve it

  • Newbie
  • So I'm the owner of the Spotify Premium family plan, I sent out invites to my friends but they can't join the plan how do I solve it
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Family members kicked and cannot come back

Hi, This morning all people in my premium family account were kicked.I invited them back however they couldnt, even though they wrote every address detail correctly.Can you help me?

  • Newbie
  • Hi,   This morning all people in my premium family account were kicked. I invited them back however they couldnt, even though they wrote every address detail correctly. Can you help me?
  • Maxim
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 1 replies
  • 0 likes

ajuda paguei e não recebi o premium

Ei!Eu estava tentando atualizar para o aluno Spotify. Eu inseri os detalhes do meu cartão de crédito e percebi que minha faculdade não estava listada. Mas spotify levou meu dinheiro, O que devo saber? Eu só quero meu dinheiro de volta. o pagamento fo...

  • Casual Listener
  • Ei! Eu estava tentando atualizar para o aluno Spotify. Eu inseri os detalhes do meu cartão de crédito e percebi que minha faculdade não estava listada. Mas spotify levou meu dinheiro,&nbsp...
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Upgrade Premium (as part of Vodafone plan for free) to Family.

Hello,I would like to upgrade Spotify subscription that I get from free with my Vodafone mobile plan from Premium to Family premium and I will be happy to pay for the difference in price.Spotify tells me to contact Vodafone to resolve this but becaus...

  • Newbie
  • Hello, I would like to upgrade Spotify subscription that I get from free with my Vodafone mobile plan from Premium to Family premium and I will be happy to pay for the difference in price. S...
  • Bethany_Dawn
  • Community Legend
  • 3743 Views
  • 1 replies
  • 2 likes
  • 3743 Views
  • 1 replies
  • 2 likes

Problema plano familiar - Apartamento Republica

Estou com problemas para cadastro do pessoal da minha republica. Todos os 4 moramos no mesmo apartamento, compartilhamos a mesma internet e até o mesmo banheiro. Eles chegaram a utilizar o plano durante alguns dias, e receberam a mensagem que não pod...

  • Newbie
  • Estou com problemas para cadastro do pessoal da minha republica. Todos os 4 moramos no mesmo apartamento, compartilhamos a mesma internet e até o mesmo banheiro. Eles chegaram a utilizar o plano dura...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Family Plan

On the premium family plan can each family member listen to music at the same time on their individual devise? If so how do I set up?

  • Newbie
  • On the premium family plan can each family member listen to music at the same time on their individual devise? If so how do I set up?
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

premium payment failed

Hello I'm from Hungary.I've been using spotify quiet for a while. It automatically charges me monthly just as always. There been always that certain amount of money which is alot enough to get charged so I never stressed about it. Last month they war...

  • Newbie
  • Hello  I'm from Hungary. I've been using spotify quiet for a while. It automatically charges me monthly just as always. There been always that certain amount of money which is alot enough to...
  • Luke
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! FAMILY PREMIUM PLAN - ANNUAL PAYMENT

Is it not possible yo pay the Family Plan the entire year?

  • Newbie
  • Is it not possible yo pay the Family Plan the entire year?
  • Luke
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Family Plan?

my membership was canceled although I was in the same room with my friend in the family package. I can not go on appeal.How can I rejoin

  • Newbie
  • my membership was canceled although I was in the same room with my friend in the family package. I can not go on appeal. How can I rejoin
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Transferring a song to my daughter

I would like to transfer a song to my daughter's playlist (we have Premium for Family, and we're both on it) - can I do that? Do I have to be the owner of our account in order to do it?

  • Newbie
  • I would like to transfer a song to my daughter's playlist (we have Premium for Family, and we're both on it) - can I do that? Do I have to be the owner of our account in order to do it?
  • Keanu_C
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Nome do titular errado

Eu contratei um plano familia, e ao efetuar o pagamento fui redirecionado para a página em que seria feito os convites, eu imaginei que já fosse para convidar então coloquei o primeiro contato, mas na verdade era pra colocar o nome do titular, como f...

  • Newbie
  • Eu contratei um plano familia, e ao efetuar o pagamento fui redirecionado para a página em que seria feito os convites, eu imaginei que já fosse para convidar então coloquei o primeiro contato, mas n...
  • Bittencourt
  • Spotify Star
  • 2742 Views
  • 1 replies
  • 0 likes
  • 2742 Views
  • 1 replies
  • 0 likes

Solved!! Problemas no plano familiar

Moro em uma república e eu e meus colegas optamos pelo plano famiiar, só que vem acontecendo de eles serem removidos da conta pois diz que não há como confirmar se o endereço em que moramos é o mesmo. Gostaria de saber como reverto essa situação.

  • Regular
  • Moro em uma república e eu e meus colegas optamos pelo plano famiiar, só que vem acontecendo de eles serem removidos da conta pois diz que não há como confirmar se o endereço em que moramos é o mesmo...
  • Bittencourt
  • Spotify Star
  • 8139 Views
  • 89 replies
  • 0 likes
  • 8139 Views
  • 89 replies
  • 0 likes

Solved!! Plan for co-workers

Hi all! I spend a lot of time at work and my co-workers and me were wondering the best option for us to join as group. We started to read about the Familiar plan, and it kind of work if we use our work place address--where we're going to be using the...

  • Newbie
  • Hi all! I spend a lot of time at work and my co-workers and me were wondering the best option for us to join as group. We started to read about the Familiar plan, and it kind of work if we use o...
  • Bethany_Dawn
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • group
    Premium
    work
  • 492 Views
  • 1 replies
  • 0 likes

Want Premium for Family; daughter already has Premium

I'd like to get Family Premium but daughter already has account. Daughter concerned that if we get Premium for Family and add her, all her account information won't transfer to the new plan and will be lost. We would be changing billing arrangements ...

  • Casual Listener
  • I'd like to get Family Premium but daughter already has account.  Daughter concerned that if we get Premium for Family and add her, all her account information won't transfer to the new plan a...
  • jsannn
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm leaving for Apple Music because they have an explicit content filter for my kids

Not much more to say except that I can't believe there is a Spotify Family plan, but no way to block explicit content for my 10 and 7 year old. Thousands and thousands of people have been asking for this fix for years, but Spotify doesn't care, so I'...

  • Casual Listener
  • Not much more to say except that I can't believe there is a Spotify Family plan, but no way to block explicit content for my 10 and 7 year old.  Thousands and thousands of people have been a...
  • Octopolist
  • Casual Listener
  • 2121 Views
  • 5 replies
  • 8 likes
  • explicit content
  • 2121 Views
  • 5 replies
  • 8 likes