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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20220 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179196 Views
32 replies
9 likes
Planfamiliar PremiumPaís Colombia Mi pregunta o problema Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta
Plan familiar Premium País Colombia Mi pregunta o problema Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ...
Spotify Legend
1010 Views
1 replies
0 likes
İki kere ödeme alındığı halde premium olmadım, sürekli hesabı yükseltmem gerektiğini söyleniyorçPlanFree/PremiumCountry TurkeyDevice(iPhone 6s)Operating System(iOS 10) My Question or Issue
İki kere ödeme alındığı halde premium olmadım, sürekli hesabı yükseltmem gerektiğini söyleniyorç Plan Free/Premium Country Turkey Device (iPhone 6s) Operating System (iOS 10) M...
Spotify Legend
487 Views
1 replies
0 likes
Ben 6 aya yakındır aile için premium üyeliği kullanıyordum. Aile üyelerimizden ana hesaba sahip kişi çıkmak istedi bizde dağıldık. Fakat aynı kişiler ile başka bir aile için premium hesabına giremiyorum.
Ben 6 aya yakındır aile için premium üyeliği kullanıyordum. Aile üyelerimizden ana hesaba sahip kişi çıkmak istedi bizde dağıldık. Fakat aynı kişiler ile başka bir aile için premium hesabına giremiyo...
Spotify Legend
3302 Views
1 replies
0 likes
I am currently trying to join a family subscription plan but it is not allowing me to do so. I live in the same address and it is still not allowing me to join. I was previously in the plan, but it suddenly switched me back to a free subscription. Th...
I am currently trying to join a family subscription plan but it is not allowing me to do so. I live in the same address and it is still not allowing me to join. I was previously in t...
Spotify Legend
423 Views
1 replies
0 likes
PlanPremium for familyCountryNorwayOperating System(iOS 10, Windows 10,etc.) My Question or IssueI realized the policy of Spotify that is limiting to only one device to play music at the same time even if I signed the family-plan. It bothers me a lot...
Plan Premium for family Country Norway Operating System (iOS 10, Windows 10,etc.) My Question or Issue I realized the policy of Spotify that is limiting to only one d...
Spotify Star
288 Views
1 replies
1 likes
Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in different city. I checked spotify family rules but the conditions are inc...
Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in d...
Spotify Star
495 Views
1 replies
0 likes
Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero saber se eu cancelar o universitário terei estorno do valor d...
Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero sab...
Spotify Star
361 Views
1 replies
0 likes
Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But the thing is, our surnames are the same, our legal address i...
Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But t...
Community Legend
286 Views
1 replies
0 likes
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed again and sent me another invite. - tried logging in it showed that ^ (...
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed a...
Spotify Legend
368 Views
1 replies
0 likes
PlanPremiumCountry TurkeyOperating SystemWindows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the country so I asked a friend to help me get the account. I am using my family plan wi...
Plan Premium Country Turkey Operating System Windows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the c...
Spotify Legend
305 Views
1 replies
0 likes
today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do?PlanPremium Family
today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do? Plan Premium Family
Spotify Legend
366 Views
1 replies
0 likes
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. So, what's happening? Spotify wants that everytime w...
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. S...
Spotify Star
1746 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 8, iPad, internetOperating System(iOS 10, Android Oreo, Windows 10) My Question or IssueAccording to my credit card hold, I am being charged for my Student Premium, which I applied payment for back o...
Plan Premium Country Canada Device Samsung Galaxy Note 8, iPad, internet Operating System (iOS 10, Android Oreo, Windows 10) My Question or Issue According to my credit ca...
Spotify Star
317 Views
1 replies
1 likes
PlanPremium for FamilyCountry CanadaDeviceiPhone 5SOperating SystemiOS 11.4 My Question or IssueMy son has received the email inviting him to the family plan, but when following the two links (visit this page; accept invitation) it requires him to lo...
Plan Premium for Family Country Canada Device iPhone 5S Operating System iOS 11.4 My Question or Issue My son has received the email inviting him to the family plan, but when f...
Spotify Legend
716 Views
1 replies
0 likes
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I click on the 'Accept Invitation' link and then immediately sent to my...
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I c...
Spotify Legend
542 Views
2 replies
2 likes
PlanPremiumCountryBrazil DeviceIphone 6sOperating SystemiOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.
Plan Premium Country Brazil Device Iphone 6s Operating System iOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in m...
Spotify Legend
649 Views
5 replies
0 likes
hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my brother. So I’m in Switzerland and my brother in Poland a...
hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my b...
Spotify Star
451 Views
1 replies
0 likes
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution seems to make sense; https://community.spotify.com/t5/Accounts/Gift-card-an...
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution s...
Spotify Star
9216 Views
4 replies
1 likes
I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family plan again but they can not join the family plan...
I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family...
Spotify Star
331 Views
1 replies
0 likes
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in advance.
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in a...
Community Legend
640 Views
1 replies
0 likes
