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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79250 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58571 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195604 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28998 Views
44 replies
4 likes
PlanFamily PlanCountry BelgiumDevice(Samsung Galaxy S7, Macbook Pro 2017) My Question or Issue I live with a couple of friends in the same appartment. We are all in the same family plan, but 2 of us constantly get kicked out. We've tried to make a ne...
Plan Family Plan Country Belgium Device (Samsung Galaxy S7, Macbook Pro 2017) My Question or Issue I live with a couple of friends in the same appartment. We are all in t...
Spotify Legend
497 Views
1 replies
0 likes
All the requests for change of address for Family Premium has been marked as resolved and the solution is simply "suggest in as new idea". i saw post from as early as 2016 having the issue and till now it has Not been resolved.I have subscribed to sp...
All the requests for change of address for Family Premium has been marked as resolved and the solution is simply "suggest in as new idea". i saw post from as early as 2016 having the issue a...
Composer
621 Views
3 replies
0 likes
Tengo un detalle, al momento de crear la cuenta familiar( yo soy el titular) por error puse otro nombre pensando que era para enviar coerec de invitación, pero no fue así.Al momento de mandar invitación aparece otro nombre que no es mío y es molesto ...
Tengo un detalle, al momento de crear la cuenta familiar( yo soy el titular) por error puse otro nombre pensando que era para enviar coerec de invitación, pero no fue así. Al momento de mandar invit...
Spotify Legend
3223 Views
1 replies
0 likes
Hi My spotify account is from Britain and yesterday, applied the 30 day free trial for premium. But today when i open spotify, it tells me that i am using a 7 day trial. When i double checked my account on the website, it tells me my trial plan renew...
Hi My spotify account is from Britain and yesterday, applied the 30 day free trial for premium. But today when i open spotify, it tells me that i am using a 7 day trial. When i double ...
Spotify Star
1305 Views
5 replies
0 likes
My Question or Issue I was subcribed to student account but my mum got family account and sent me the link but i am still being charged for student??
My Question or Issue I was subcribed to student account but my mum got family account and sent me the link but i am still being charged for student??
Spotify Legend
604 Views
3 replies
0 likes
hello and thank u for helping!PlanPremiumCountry IsraelDevicepcOperating System(win 7 My Question or Issue i want to know if there's a option in spotify to see more details about the songs like genre, number of views, credits and other things that we...
hello and thank u for helping! Plan Premium Country Israel Device pc Operating System (win 7 My Question or Issue i want to know if there's a option in spotify to see mo...
Community Legend
637 Views
1 replies
0 likes
I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account.
I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account....
Spotify Legend
1141 Views
3 replies
0 likes
PlanPremiumCountry BrazilDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue Explain in english: When I (owner) was trying to add my cousin to use the family plan I put his data thinking he was adding it, but it was for by my...
...dd my cousin to use the family plan I put his data thinking he was adding it, but it was for by my owner data for later I add but I did not know. Now the holder of the family plan is in his name and I w...
Spotify Star
559 Views
1 replies
0 likes
PlanPremium for FamilyCountry UK My Question or IssueHi, I sent an invite out which has been recieved but when they complete the form the submit button is not working. Really frustrating, any idead how to resolve? They are in the same location as me.
Plan Premium for Family Country UK My Question or Issue Hi, I sent an invite out which has been recieved but when they complete the form the submit button is not working. R...
Spotify Star
406 Views
1 replies
0 likes
Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't skip that fast i have only 6 skips per hour. I asked my friend tha...
Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't s...
Spotify Legend
491 Views
1 replies
0 likes
Hi, I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and now they can’t join. I don’t know what the issue is but it’s ve...
Hi, I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and n...
Spotify Legend
472 Views
1 replies
0 likes
PlanPremiumCountrySouth Africa DevicePCOperating SystemWindows 10 64 bit My Question or Issue When I try to sign up for family plan by going to http://www.spotify.com/family it redirects me to http://www.spotify.com/za/family and give me a 404 error ...
Plan Premium Country South Africa Device PC Operating System Windows 10 64 bit My Question or Issue When I try to sign up for family plan by going to http://www.spotify...
Spotify Star
896 Views
5 replies
1 likes
Hi!I have a Premium Family account. I have added my wife to the account, but for the 3rd or 4th time she only get in ofline mode. Why? Her name is Trine M. Brandsdal Salvigsen. Why should I pay for a Premium account when I am the only one that can us...
Hi! I have a Premium Family account. I have added my wife to the account, but for the 3rd or 4th time she only get in ofline mode. Why? Her name is Trine M. Brandsdal S...
Spotify Star
769 Views
3 replies
0 likes
PlanPremiumCountry MalaysiaDeviceoppo f1sOperating Systemandroid My Question or Issuewhy spotify family premium bill cannot be charge by deduct my phone credit just like spotify premium? i do not have a credit card.
Plan Premium Country Malaysia Device oppo f1s Operating System android My Question or Issue why spotify family premium bill cannot be charge by deduct my phone credit j...
Spotify Star
472 Views
1 replies
0 likes
PlanPremium for FamilyCountryMalaysiaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssueI change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in...
Plan Premium for Family Country Malaysia Device iPhone 8 Plus Operating System iOS 11 My Question or Issue I change my plan to the Premium for Family and invited my sister to join. W...
Spotify Legend
5428 Views
1 replies
0 likes
Plan: PremiumCountry: Sweden I have a premium plan paid for 12 months (until end of Dec 2018) benefitting getting two months for free. How can start a family plan (add a family member to existing premium plan) without being subject to the 'normal' pr...
Plan: Premium Country: Sweden I have a premium plan paid for 12 months (until end of Dec 2018) benefitting getting two months for free. How can start a family plan (add a...
Spotify Legend
1856 Views
5 replies
1 likes
PlanFamilyCountry FranceDeviceiPhoneOperating SystemiOS 10 My Question or IssueYesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a premium version too. I saw that we cannot even view the pysical adress of any acc...
Plan Family Country France Device iPhone Operating System iOS 10 My Question or Issue Yesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a...
Spotify Legend
757 Views
1 replies
1 likes
As the title says I randomly got kicked out of my Family plan and can't join again.
As the title says I randomly got kicked out of my Family plan and can't join again.
Spotify Legend
1365 Views
1 replies
1 likes
Hi, Together with my roommates we created a Spotify family. At first it work perfectly but suddenly I got kicked out of the plan. I have read that this is because my address could not be veridied but unfortunately I have never received this email. I ...
Hi, Together with my roommates we created a Spotify family. At first it work perfectly but suddenly I got kicked out of the plan. I have read that this is because my address could not be v...
Spotify Legend
1274 Views
6 replies
0 likes
My Question or Issue i was in a family plan with my ex who later became abusive. I left and he removed me from his family plan. I moved with family and they tried to add me to theirs but it says you cannot change households or family accounts more th...
My Question or Issue i was in a family plan with my ex who later became abusive. I left and he removed me from his family plan. I moved with family and they tried to add me t...
Spotify Star
643 Views
1 replies
0 likes
