Family Subscription Cancel and Resubscribed

[ahm1anda]

Plan Family Premium

Country Singapore

Device Sony XZ1

Operating System  Android 

My Question or Issue

We recently cancelled our family subscription due to some reasons and wanted to resubscribe back. However, upon subscription our address was not prompted for. Do we assume it is the same address as previously? Please advise. Thanks. 

[Billy-J]

Hey @ahm1anda, thanks for reaching out!

Yes, that is correct. The physical address you entered when you first subscribed is the one that will remain on your account even if you cancel and resubscribe. If you moved, entered the wrong address or incorrect information, you'll to create a new account (make sure you cancel the plan on your old account and sign out everywhere beforehand), then subscribe to Premium for Family on that new account.

I hope this helps! Let me know if you have any more questions - I'll be right here ready to help 🙂