Family abonnement apoart luisteren

[nicsegers856]

Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier  aan doen?

[AlejaR]

Hey @nicsegers856,

Thanks for posting in the Community and welcome. We hope you don't mind us answering in English as this is the official language of the forum.

We also hope you don't mind us moving your post out of the music chat section to one of our Help boards as it fits better here.

That being said, it's possible that you are logged in into the same account. Keep in mind that Premium family is a discounted plan for up to 6 family members who live together. Each member has their own Premium account, and everyone keeps their own password and saved music. In other words, all the accounts that make part of the plan are independent.

So, we'd suggest that all the members of your family plan check if they're logged in on their own accounts. To do this, they can follow these steps from their mobile devices:

1. Go to Home.
2. Go to Settings.
3. At the top of settings, you can see the email linked to the account (if any) and the type of plan.

If they notice the same email on their devices, that means they're logged in to the same account. It's important to mention that you can open 1 account on as many devices as you'd like, but you can play music at 1 at a time. Give it a try and let us know how it goes.

If the above does not do the trick, would you mind sharing with us the make/model and OS of the device in which you noticed this behavior?

Keep us in the loop!