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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27589 Views
44 replies
4 likes
Hi, as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family account. My son was able to connect because he is registered in ...
Hi, as I am sharing my time between Germany and France, my account was setup in Germany. But my husband is registered in France with his account and pays since 6 months a premium family a...
Moderator
234 Views
1 replies
0 likes
Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito
Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito
Moderator
326 Views
1 replies
0 likes
I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I cannot add any more users. How can I change the pri...
I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I...
Spotify Legend
5012 Views
1 replies
0 likes
I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my CC details then get a pop-up message saying I can'...
I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my...
Spotify Star
370 Views
1 replies
0 likes
I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!
I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!
Moderator
212 Views
1 replies
0 likes
Tenho a música nos favoritos mas quando escolho tocar , ela salta para outra e a música fica com um cor mais opaca
Tenho a música nos favoritos mas quando escolho tocar , ela salta para outra e a música fica com um cor mais opaca
Spotify Star
165 Views
1 replies
0 likes
I keep putting in the address and I know it is put in the correct way, but every time it just says to try again later.
I keep putting in the address and I know it is put in the correct way, but every time it just says to try again later.
Spotify Star
186 Views
1 replies
0 likes
We have a family plan and are not able to let more than 1 person play music at a time.
We have a family plan and are not able to let more than 1 person play music at a time.
Spotify Star
308 Views
1 replies
0 likes
Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier aan doen?
Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier aan doen?
Moderator
351 Views
1 replies
0 likes
After my friend's family plan terminated (i was joined his family plan). I decided to make family plan for my family and relatives. It just my first time being an admin for family plan so i really don't know anything about family plan. Before i make ...
After my friend's family plan terminated (i was joined his family plan). I decided to make family plan for my family and relatives. It just my first time being an admin for family plan so i really d...
Spotify Star
760 Views
1 replies
0 likes
Hi, I am planning on starting the Family Premium plan with my siblings.However, I am not sure how it will work. Can we still use pur spotify accout while on work, school, or car rides - meaning other networks? Or it only works while connected to the ...
Hi, I am planning on starting the Family Premium plan with my siblings. However, I am not sure how it will work. Can we still use pur spotify accout while on work, school, or car rides - m...
Moderator
238 Views
1 replies
0 likes
I upgraded to spotify premium.My daughter is too old for spotify kids (songs are vey limited) but has no own email adress yet to register for a family member account. its impossible to open an account for her. can someone help me?t
I upgraded to spotify premium. My daughter is too old for spotify kids (songs are vey limited) but has no own email adress yet to register for a family member account. its impossible to open an a...
Casual Listener
289 Views
2 replies
0 likes
My Question or IssueI have a family plan and am trying to add my family members. My sister already has a premium account and wants to join the family plan but doesnt want to lose her current settings and playlists. Can she join the family plan withou...
My Question or Issue I have a family plan and am trying to add my family members. My sister already has a premium account and wants to join the family plan but doesnt want to lose her c...
Spotify Star
1128 Views
1 replies
0 likes
I used to live in FR but moved away. I am now in Germany, my payment method is German and my Adress in my profile is German. However I can't change the country in my profile and hence cannot create a family account with my brother. I upgraded to the ...
...family account with my brother. I upgraded to the Premium Family for that purpose and now it doesn't work at all. Impossible to find a number to call or get help. Your support page is a joke.
Spotify Star
200 Views
1 replies
0 likes
Hi everyone! Is there any plan to make Spotify Kids available in Chile? I’ve being waiting the app for 3 years with no luck… Music here in Latin America (mainly regueton) is not good for kids and an open library is not helping. Also music here is par...
Hi everyone! Is there any plan to make Spotify Kids available in Chile? I’ve being waiting the app for 3 years with no luck… 😞 Music here in Latin America (mainly regueton) is not ...
Spotify Star
386 Views
1 replies
0 likes
I'm the family plan manager. My family plan member got a notice from Spotify of a data leak and to change her password. On her account page there is no password reset option. On my Manager page I can click on her account but there is no password rese...
I'm the family plan manager. My family plan member got a notice from Spotify of a data leak and to change her password. On her account page there is no password reset option. On my Manager page I c...
Spotify Legend
6664 Views
2 replies
0 likes
I bought premium using a VPN when connected to a UK server.Spotify is now declining my sisters from joining the family package because the country is not the same. I want to change the country to the correct one but I am not able to change it. Assist...
I bought premium using a VPN when connected to a UK server. Spotify is now declining my sisters from joining the family package because the country is not the same. I want to change the country to t...
Spotify Legend
186 Views
1 replies
0 likes
J'ai souscrit un abonnement premium mais un des mes fils, qui habite pourtant à la même adresse, ne peut y accéder malgré l'invitation. au moment d'entrer l'adresse le logiciel indique que l'adresse n'est pas reconnu ou trop vaste ou qu'il essaie de ...
J'ai souscrit un abonnement premium mais un des mes fils, qui habite pourtant à la même adresse, ne peut y accéder malgré l'invitation. au moment d'entrer l'adresse le logiciel indique que l'adresse ...
Spotify Legend
201 Views
1 replies
0 likes
PlanPremiumCountryIndonesia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter I input the address and try to go to the 3rd step to Invite family member. The webs...
...fter I input the address and try to go to the 3rd step to Invite family member. The website always loop and go back to the 2nd step (either using a phone or a laptop). I cant even enter the 3rd step....
Moderator
188 Views
1 replies
0 likes
For personal reasons, my brother couldn't be in charge of the Premium for Family Plan so we decided to change the account holder but we had a warning that we couldn't join a new Family Plan for at least 12 months. Is there something we can do to chan...
For personal reasons, my brother couldn't be in charge of the Premium for Family Plan so we decided to change the account holder but we had a warning that we couldn't join a new Family Plan for at l...
Spotify Star
289 Views
1 replies
0 likes
