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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150595 Views
  • 32 replies
  • 9 likes
  • 150595 Views
  • 32 replies
  • 9 likes

Superuser Contribution Premium Duo no option to change to

PlanI have a Premium Individual Plan and want to change to Duo.CountrySweden DeviceSamsung A41Operating SystemAndroid My Question or IssueI get an ad on my Spotify to get Spotify Duo, which I want to get for my partner. I have Spotify Premium Individ...

  • Visitor
  • ...uo or Family option under available subscriptions. How can I fix this?
  • Dian
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping receiving error when trying to join family plan

Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”

  • Visitor
  • Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”
  • Lyubka
  • Moderator
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Superuser Contribution Explicit lyrics

With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyrics are removed from text. Kind of defeats the purp...

  • Visitor
  • With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyr...
  • pinkney
  • Visitor
  • 428 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 428 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family account and individual privacy

I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches or music you might like or even on the alarm clock playl...

  • Visitor
  • I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches o...
  • Alex
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

payment of family premium annually

I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?

  • Visitor
  • I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

why i cant cencel my premium.Something went wrong. Try reloading the page.

i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.

  • Casual Listener
  • i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.
  • MateusM
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

why i cant leave the family premium plan?

i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen

  • Casual Listener
  • i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can we add our home as a family member?

We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might be using it from our cars. My kids are 2 and 7 so too ...

  • Casual Listener
  • We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might b...
  • Lyubka
  • Moderator
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Premium Family not registering as a paid service?

Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the login details for). In such I cannot access my Premium Fam...

  • Visitor
  • Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the l...
  • Prague
  • Spotify Star
  • 117 Views
  • 1 replies
  • 1 likes
  • 117 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify says I've already paid and premium works for me but not my family

I pay for a Spotify family plan, paid for via PayPal, and it says on the account management page that I've already paid, so I can't pay, but I know I messed up the payment (selected the wrong thing on PayPal, the money hasn't left my account). it say...

  • Visitor
  • I pay for a Spotify family plan, paid for via PayPal, and it says on the account management page that I've already paid, so I can't pay, but I know I messed up the payment (selected the wrong thing o...
  • AlejaR
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I play Spotify on 2 different Amazon devices?

I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play for an account.

  • Casual Listener
  • I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play...
  • Eni
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! How to add a family member after moving to another country?

I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not until now changed the address nor the payment method. ...

  • Casual Listener
  • I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not u...
  • Maxim
  • Spotify Star
  • 542 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 542 Views
  • 5 replies
  • 0 likes

Solved!! new family member can´t join premium family abo

PlanPremiumCountryGermanyDeviceUlefone Armor 17 ProOperating SystemAndroid My Question or Issue A new mobile phone (my son) can´t join my family membership which has 2 open accounts left. The invite has been sent and received and a new account has be...

  • Casual Listener
  • Plan Premium Country Germany Device Ulefone Armor 17 Pro Operating System Android  My Question or Issue   A new mobile phone (my son) can´t join my family membership which has 2 o...
  • Verwitterung
  • Casual Listener
  • 379 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 379 Views
  • 4 replies
  • 0 likes

Changing Duo to family, does the duo secondary member loose their account

I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it suggested the other duo member would loose their account i...

  • Visitor
  • I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it s...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan payment issue

My girlfriend and I were using premium account.We decided to use a duo after we got married.We did the upgrade but my wife is getting a payment problem error while I can use the account but we make the payment automatically.Please help about this iss...

  • Casual Listener
  • My girlfriend and I were using premium account. We decided to use a duo after we got married. We did the upgrade but my wife is getting a payment problem error while I can use the account but we ma...
  • Joan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

My son and I are signed into same account. Cannot fix this!

So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another username in our family account, but NOTHING is working an...

  • Casual Listener
  • So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another u...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes