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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27593 Views
44 replies
4 likes
Plancurrent plan is free trying to join an existing family planCountryUSADevicegalaxy s12Operating Systemandroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe link sent to me only takes me to my home screen. There are no options to j...
Plan current plan is free trying to join an existing family plan Country USA Device galaxy s12 Operating System android (iOS 10, Android Oreo, Windows 10,etc.) My Q...
Spotify Star
284 Views
1 replies
0 likes
I have the premium family plan and whenever there are two devices trying to play at the same time, it pauses and switches the music to the same songs one account is listening to and pauses one of the devices. Eveeryone had their own account and their...
I have the premium family plan and whenever there are two devices trying to play at the same time, it pauses and switches the music to the same songs one account is listening to and pauses one of t...
Spotify Star
279 Views
3 replies
0 likes
PlanPremium FamilyCountryUKDevicePCOperating SystemWindows 11, Chrome My Question or Issue I cannot manage members in my family plan. I can see the members in the page "Manage my family plan" , but there are no options to add or delete, just icons. I...
Plan Premium Family Country UK Device PC Operating System Windows 11, Chrome My Question or Issue I cannot manage members in my family plan. I can see the m...
Spotify Star
348 Views
1 replies
2 likes
PlanStudent premium to Family premiumCountryGermany DeviceSamsung Galaxy s23 ultra Operating SystemAndroid 13 My Question or IssueHello, I had a Student premium Abo and got an invitation to joing my Familys premium Abo yesterday. I followed the invit...
Plan Student premium to Family premium Country Germany Device Samsung Galaxy s23 ultra Operating System Android 13 My Question or Issue Hello, I had a S...
Spotify Star
284 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got an invitation to a family plan. I logged in, wrote the address, but it says there is a...
...bsp; I got an invitation to a family plan. I logged in, wrote the address, but it says there is a problem. Why can't I join the family plan? We live at the same address, I have a Spotify account, I'm l...
Spotify Star
241 Views
1 replies
0 likes
Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
Spotify Star
380 Views
1 replies
0 likes
Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses
Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses
Casual Listener
322 Views
2 replies
0 likes
PlanPremium Family CountryItaly Operating SystemiOS My Question or IssueEven if I go to the section to remove a member from the plan, when I click on the option “remove member”, it sends me on a black page and nothing happens. I also tried from compu...
Plan Premium Family Country Italy Operating System iOS My Question or Issue Even if I go to the section to remove a member from the plan, when I click on the option “r...
Spotify Star
380 Views
1 replies
1 likes
I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
Moderator
285 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
218 Views
1 replies
0 likes
I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
Not applicable
1354 Views
2 replies
0 likes
I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://support.spotify.com/us/article/spotify-kids/ It seems t...
I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://s...
Regular
2221 Views
6 replies
0 likes
PlanPremiumCountryGermany/UkraineDevicePixel 5Operating SystemAndroid 13 My Question or IssueI installed Spotify Kids app. The phone has Ukrainian language, but physically located in Germany. My kid does not speak German, but the app shows the recomm...
Plan Premium Country Germany/Ukraine Device Pixel 5 Operating System Android 13 My Question or Issue I installed Spotify Kids app. The phone has Ukrainian language, but physically lo...
Spotify Star
387 Views
3 replies
0 likes
PlanFamilyCountryGermanyDeviceiPhone 12 proOperating System(iOS My Question or IssueI have one open Spot in my family Account my wife changed phone and lost her password so i set a new Account For her and sent the invitation via WA and per email in B...
Plan Family Country Germany Device iPhone 12 pro Operating System (iOS My Question or Issue I have one open Spot in my family Account my wife changed phone and lost h...
Spotify Star
183 Views
1 replies
0 likes
It doesn't show up the button "CHANGE MY PLAN" or "UPDATE MY PLAN".
It doesn't show up the button "CHANGE MY PLAN" or "UPDATE MY PLAN".
Spotify Star
178 Views
1 replies
0 likes
On august 14th I got this pop up for the offer. I screenshot it to show my friend if he was interested then pressed dismiss and now I cannot find it. I’m in the ukPlanPremiumOperating System IOS 16My Question or IssueDoes anyone have the link for th...
On august 14th I got this pop up for the offer. I screenshot it to show my friend if he was interested then pressed dismiss and now I cannot find it. I’m in the uk Plan Premium Operating Sy...
Regular
1832 Views
16 replies
0 likes
PlanPremiumCountryPortugal My Question or IssueHi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like first to clear a few items:Do the accounts have separate log in passw...
Plan Premium Country Portugal My Question or Issue Hi. We have - myself, my sister and my mom - Premium spotify accounts and are thinking of moving to family premium. However, I'd like f...
Moderator
901 Views
3 replies
0 likes
Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?
Recently I've noticed that some songs can't be played from my premium account but can play the same songs from a different premium account. How to resolve this issue?
Spotify Star
206 Views
1 replies
0 likes
When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.
When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.
Spotify Star
188 Views
1 replies
0 likes
I can't figure out how to get premium access to family account
I can't figure out how to get premium access to family account
Spotify Star
164 Views
1 replies
0 likes
