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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179263 Views

32 replies

9 likes

  • 179263 Views
  • 32 replies
  • 9 likes

Superuser Contribution adress is correct but wont let me be added to duo with my partner.

Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?

Visitor

Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?

AlejaR

Moderator

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing spotify members doesn't work

When I remove a member, they reappear without getting removed PLANPremiumCountryIndiaDeviceallOperating SystemN/A My Question or IssueAs stated above

Visitor

When I remove a member, they reappear without getting removed   PLAN Premium Country India Device all Operating System N/A   My Question or Issue As stated above  

Luan

Spotify Star

189 Views

1 replies

0 likes

Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Kids' Profiles were deleted when the price changed on the Premium Family Plan?

Plan: Premium FamilyOS: Android Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists. Is that typical? Is there any way to recover their accounts? I...

Visitor

Plan: Premium Family OS: Android   Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists....

Jose_M

Spotify Star

178 Views

1 replies

0 likes

Premium for Family
  • 178 Views
  • 1 replies
  • 0 likes

When is my 12 months wait done?

I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?

Casual Listener

I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?

Maxim

Spotify Star

676 Views

5 replies

0 likes

Premium for Family
  • 676 Views
  • 5 replies
  • 0 likes

Solved!! can't join to a familiar plan cause i've already been a member in other pla

i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us

Visitor

i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us

Maxim

Spotify Star

333 Views

3 replies

0 likes

  • 333 Views
  • 3 replies
  • 0 likes

Superuser Contribution "We're all mixed up" appears when I try to add people to family account

PlanFamilyCountryAustraliaDeviceMacbook ProOperating SystemVentura My Question or IssueWhen I try to add my family members to the family account, the "we're all mixed up" screen appears. I have deleted cache and restarted, didn't help. I pay for fami...

Visitor

  Plan Family Country Australia Device Macbook Pro Operating System Ventura   My Question or Issue When I try to add my family members to the family account, the "we're all m...

AlejaR

Moderator

284 Views

1 replies

0 likes

Premium for Family
  • 284 Views
  • 1 replies
  • 0 likes

premium plan unable to add

A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!

Visitor

A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!

Maxim

Spotify Star

303 Views

4 replies

0 likes

Premium for Family
  • 303 Views
  • 4 replies
  • 0 likes

Spotify Kids Finland

PlanPremium family CountryFinland My Question or IssueIs Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an account for a child without email address?

Casual Listener

Plan Premium family  Country Finland    My Question or Issue Is Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an a...

Maxim

Spotify Star

883 Views

5 replies

1 likes

Premium for Family
  • 883 Views
  • 5 replies
  • 1 likes

Family premium account with foreign phones

We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family group and thinks we live in different countries. Is ther...

Casual Listener

We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family g...

Maxim

Spotify Star

281 Views

3 replies

0 likes

Premium for Family
  • 281 Views
  • 3 replies
  • 0 likes

We are a family with lots of echo dot devices wanting to listen to different music at the same time.

Hi,We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family account. Only the two parents have phones so can only ...

Visitor

Hi, We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family a...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Advertising interruptions in podcast

PlanPremium Family CountryAustralia Device(iPhone My Question or Issuewhy am I receiving regionally relevant adds in the middle of podcasts?I am a premium family member and had thought we paid to remove these interruptions

Casual Listener

  Plan Premium Family  Country Australia  Device (iPhone    My Question or Issue why am I receiving regionally relevant adds in the middle of podcasts? I am a p...

alexcer

Casual Listener

799 Views

6 replies

2 likes

Premium for Family
  • 799 Views
  • 6 replies
  • 2 likes

change country to stop skipping

hi. i need a pro here. i've searched but cannot find any complete answers. thanks! i have lived in Portugal for 8 years, moving from USA where I started my Spotify premium account. After moving, I kept the account as an USA account since everything s...

Casual Listener

...ther troubleshooting methods have failed. i'm thinking of changing my premium family account location from USA to Portugal. i should be able to figure out how to do this, but have this as the most i...

Maxim

Spotify Star

403 Views

3 replies

0 likes

Premium for Family
  • 403 Views
  • 3 replies
  • 0 likes

I got kicked from my family premium plan for no apparent reason

For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the desktop website and it said something about my payment, whe...

Casual Listener

For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the d...

Billy-J

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

not able to accesss family manage page

I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been extended till 6 months, I don't know what is happeni...

Visitor

I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been e...

Billy-J

Spotify Star

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Jag har ett nytt bankkort. Emellertid godkänns inte detta. Vad görs?

Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns.Hur skall jag göra för att återfå abonnemanget?

Visitor

Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns. Hur skall jag göra för att återfå abonnemanget?

Billy-J

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium telling me my son needs to live at the same address as me;

My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address.I have update the Country details to Ireland; i don't appear to be able to see/edit my actual addre...

Visitor

My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address. I have update the Country details to Ireland; ...

Dian

Spotify Legend

211 Views

3 replies

0 likes

  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Overstap van Premium Duo naar Premium Family

Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. Mogelijk kom ik niet in aanmerking omdat ik het abonne...

Newbie

Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. M...

MihailY

Moderator

428 Views

1 replies

0 likes

Premium for Family
  • 428 Views
  • 1 replies
  • 0 likes

i pay but i can't find my account

i pay with google pay but i don't know my account

Visitor

i pay with google pay but i don't know my account

Billy-J

Spotify Star

138 Views

1 replies

0 likes

  • 138 Views
  • 1 replies
  • 0 likes

Solved!! When I Select to Play My Liked Songs, Similar Songs Are Also Playing

PlanPremiumCountryUSADeviceIBM-compatible PC and Cell PhoneOperating SystemWindows 10 and Android My Question or IssueRecently, Spotify is also playing other songs inspired by my liked songs when I select my liked songs. How do I ensure this requirem...

Casual Listener

Plan Premium Country USA Device IBM-compatible PC and Cell Phone Operating System Windows 10 and Android   My Question or Issue Recently, Spotify is also playing other song...

mgrohman

Casual Listener

320 Views

2 replies

0 likes

Premium for Family
  • 320 Views
  • 2 replies
  • 0 likes

Address issue not connecting.

When trying to add my kids to the Spotify family account, the accounts aren't picking up the same address. I type in both to make sure and it's still saying not the same address. How can I fix this? PlanPremiumCountry DevicePC Operating System Window...

Visitor

When trying to add my kids to the Spotify family account, the accounts aren't picking up the same address. I type in both to make sure and it's still saying not the same address. How can I fix t...

ChooseAGoodUsername

Roadie

190 Views

1 replies

0 likes

Premium for Family
  • 190 Views
  • 1 replies
  • 0 likes