Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134810 Views
  • 32 replies
  • 8 likes
  • 134810 Views
  • 32 replies
  • 8 likes

Superuser Contribution Remove content from my home screen

I've recently listened to a podcast but I don't want it to appear on my Spotify home screen. How can I delete that?

  • Casual Listener
  • I've recently listened to a podcast but I don't want it to appear on my Spotify home screen. How can I delete that?
  • MihailY
  • Moderator
  • 1408 Views
  • 1 replies
  • 2 likes
  • 1408 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Unable to join a Family plan, the error says "You can't join this plan"

When I try to accept the invite from the Spotify Family plan manager. The error says -"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or find another Premium plan tha...

  • Casual Listener
  • When I try to accept the invite from the Spotify Family plan manager. The error says - "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s p...
  • Kiril
  • Moderator
  • 2524 Views
  • 2 replies
  • 2 likes
  • 2524 Views
  • 2 replies
  • 2 likes

Superuser Contribution Mi cuenta de Spotify en el móvil, me marca el erro de "algo salió mal"

Al seguir con este detalle, ya eliminé y reinstale la app pero sigue marcando me este error, llevo todo el día con el mismo error y no me da solución nada de lo que hago, necesito ayuda.

  • Visitor
  • Al seguir con este detalle, ya eliminé y reinstale la app pero sigue marcando me este error, llevo todo el día con el mismo error y no me da solución nada de lo que hago, necesito ayuda.
  • Vasil
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does one family member still get ads?

There are 4 people on our Family Plan, three get Premium but one still gets ads etc. Does anyone know how to fix this?

  • Casual Listener
  • There are 4 people on our Family Plan, three get Premium but one still gets ads etc.  Does anyone know how to fix this?
  • Yordan
  • Moderator
  • 14175 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 14175 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify Connect and multiple Family accounts - can't see devices

Hello, I have a Family subscription and use a PC (Windows) with Spotify running on it for my main music system. I can stream to the PC, but my girlfriend can't (included in the Family plan, and on the same WiFi).Also, if she starts playing something ...

  • Casual Listener
  • Hello, I have a Family subscription and use a PC (Windows) with Spotify running on it for my main music system. I can stream to the PC, but my girlfriend can't (included in the Family plan, and o...
  • OscarDC
  • Moderator
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not allowed to join family account

I received a family account invite link, my address matches the account creator but it still says "You can't join this plan - We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan again in 12 ...

  • Visitor
  • I received a family account invite link, my address matches the account creator but it still says "You can't join this plan - We couldn't confirm that you live with the plan manager for this P...
  • Jennings824
  • Casual Listener
  • 265 Views
  • 4 replies
  • 0 likes
  • 265 Views
  • 4 replies
  • 0 likes

Superuser Contribution “Hubo un problema”. No puedo unirme a plan familiar

Locación: ChilePlan: pasar de Dúo a uno Familiar por invitaciónSistema operativo: IOSEstimados Recibí una invitación de mi hermana para unirme a su plan familiar (vivimos en la misma casa), pongo la dirección y me indica deriva a una pagina que dice ...

  • Visitor
  • Locación: Chile Plan: pasar de Dúo a uno Familiar por invitación Sistema operativo: IOS Estimados Recibí una invitación de mi hermana para unirme a su plan familiar (vivimos en la misma casa),...
  • Vasil
  • Moderator
  • 2184 Views
  • 1 replies
  • 0 likes
  • 2184 Views
  • 1 replies
  • 0 likes

função autoplay ativada, mas não funciona.

Antes, quando a música terminava de tocar automaticamente começavam as músicas novas. Hoje quase sempre isso não ocorre, mesmo com a função autoplay ativada.

  • Visitor
  • Antes, quando a música terminava de tocar automaticamente começavam as músicas novas. Hoje quase sempre isso não ocorre, mesmo com a função autoplay ativada.
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dubbel betaald

Ik heb me bij een familie account aangesloten met mijn account, terwijl ik nog premium had. Nu is echter de betaling van €9,99 doorgegaan op mijn rekening (van de maandelijkse premium betaling), hoe kan ik dit geld terug krijgen, want mijn vader beta...

  • Visitor
  • Ik heb me bij een familie account aangesloten met mijn account, terwijl ik nog premium had. Nu is echter de betaling van €9,99 doorgegaan op mijn rekening (van de maandelijkse premium betaling), hoe ...
  • Vasil
  • Moderator
  • 1205 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1205 Views
  • 3 replies
  • 0 likes

Merged a month of prepaid family with 2 days of premium duo

I had a prepaid month of duo in Spotify It had 2 days left before ending so I bought via MasterCard a prepaid month of family now when I opened the app I couldnt invite anyone and it showed the plan that it was still a duo not familyPlanDuo/family/Pr...

  • Visitor
  • I had a prepaid month of duo in Spotify It had 2 days left before ending so I bought via MasterCard a prepaid month of family now when I opened the app I couldnt invite anyone and it showed the p...
  • Jose_M
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recover discontinued Family plan (expired bank card)

Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...

  • Newbie
  • Hi every one Our Family plan has been discontinued due to expired bank card. I am prompted to update my payment method. But it says my plan is "premium personnal" Is it possible to have my family...
  • G2Gworld
  • Newbie
  • 1317 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1317 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Alexa/Echo Devices

PlanPremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemWindows 10 Pro My Question or Issue Hello, I have a strange issue. I've "downloaded a local file" track (MP3) and added it to a Playlist and when I select the track, all of my Echo devices gr...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Pro Max Operating System Windows 10 Pro   My Question or Issue   Hello,  I have a strange issue. I've "downloaded a local file" tra...
  • Lyubka
  • Moderator
  • 947 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 947 Views
  • 3 replies
  • 0 likes

Temporarily remove account from Duo

Hello If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo membership once in 12 months so I am not wanting to risk it unecessa...

  • Visitor
  • Hello   If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo m...
  • AdamDam
  • Spotify Star
  • 1133 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1133 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer playlists from duo plan to family plan

Hi everybody ! I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, sister and wife will have also their own access. Thanks in advan...

  • Visitor
  • Hi everybody !   I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, s...
  • OscarDC
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Change Family Premium

I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new roomates, my question is, can i do this or do i have to wait ...

  • Newbie
  • I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new r...
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

Problema al configurar mi plan familiar

Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema. PlanPremium Individual CountryMéxico Device(Lenovo)Operating Syste...

  • Visitor
  • Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema.    ...
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

Good morning. I am a Premium member and I have contracted a Family Plan.

Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to change my password unless I request it.

  • Visitor
  • Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to c...
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Playlists in my Family Account

Guys, why do I see in my profile of family account playlists from other members I added?

  • Visitor
  • Guys, why do I see in my profile of family account playlists from other members I added?
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution see last hour songs played even removed ones

hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close, an I as dislexic, I got the worn do. Thank for yo...

  • Visitor
  • hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close...
  • Vasil
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads with Family Premium

Plan - Family PremiumCountry - Spain Device iOS 15.5Operating SystemmacOS 12.3.1 My Question or Issue:Hi everyone, my issue is that I am getting ads (local ads + general international ads) even though I am paying for Family Premium. I have made sure ...

  • Regular
  • Plan - Family Premium Country - Spain   Device  iOS 15.5 Operating System macOS 12.3.1   My Question or Issue: Hi everyone, my issue is that I am getting ads (local ads + g...
  • AlejaR
  • Moderator
  • 582 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 582 Views
  • 9 replies
  • 1 likes