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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79166 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58494 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195572 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28985 Views
44 replies
4 likes
Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location
Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location
Visitor
5487 Views
31 replies
0 likes
Husband set up a duo account and added me t the same time when setting up. His plays non stop music and I only get a couple of songs and then loads of adverts. surely it should be the same and advert free.
Husband set up a duo account and added me t the same time when setting up. His plays non stop music and I only get a couple of songs and then loads of adverts. surely it should be the same and adve...
Spotify Star
259 Views
1 replies
0 likes
quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez
quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez
Moderator
232 Views
1 replies
0 likes
cuando le envío el link de invitación para premium family a mis familiares, en el momento de que ingresan la dirección y el sistema la encuentra se queda cargando y sale que "hubo un problema, intente mas tarde", que se puede hacer para corregir esto...
cuando le envío el link de invitación para premium family a mis familiares, en el momento de que ingresan la dirección y el sistema la encuentra se queda cargando y sale que "hubo un problema, i...
Moderator
411 Views
3 replies
0 likes
PlanFamilyCountryGermanyDeviceSamsungOperating System Android I just changed from Premium Individual to Premium Family and invited my husband who already has an account and uses Spotify for free. When he opens the link in the invitation he needs to s...
Plan Family Country Germany Device Samsung Operating System Android I just changed from Premium Individual to Premium Family and invited my husband who already h...
Spotify Star
347 Views
1 replies
0 likes
I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's playlists.
I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's p...
Spotify Star
313 Views
1 replies
0 likes
PlanFree/Premium (wanting to join family plan)CountryBrazil Device(Macbook Pro - using Ventura 13.3 operating system) My Question:Hi, I recently moved to Brazil and want to join my family here's family plan. The problem is when I was in Australia thi...
Plan Free/Premium (wanting to join family plan) Country Brazil Device (Macbook Pro - using Ventura 13.3 operating system) My Question: Hi, I recently moved to Brazil and want t...
Moderator
325 Views
2 replies
0 likes
I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that when I cancel my Spotify premium I lose my downloaded ...
I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that w...
Spotify Star
287 Views
1 replies
0 likes
Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq
Estou sendo cobrada duas vezes pelo meu plano família e eu queria saber o pq
Newbie
339 Views
2 replies
0 likes
I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm address" so that the software goes and finds the addre...
I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm add...
Casual Listener
5006 Views
8 replies
0 likes
I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
Spotify Star
317 Views
1 replies
0 likes
Spotify is saying I have premium individual due to Vodafone. I cancelled that contract and I shouldn't have Spotify premium, Vodafone says they have cancelled, Spotify is showing its not cancelled. I want to upgrade to a family plan but I can't due t...
...want to upgrade to a family plan but I can't due to it saying I need to contact my provider. Been going around in circles with Vodafone all morning. Plan Free/Premium Country United K...
Moderator
487 Views
2 replies
0 likes
My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time.I'm having a Premium account for multiple years, but I would like to give an account to my sons as well. I'm fully aware tha...
My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time. I'm having a Premium account for multiple years, but I would like...
Spotify Star
615 Views
1 replies
0 likes
I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a single plan will she lose all her content when she ...
I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a...
Community Legend
315 Views
1 replies
0 likes
PlanPremium IndividualCountryNorth MacedoniaDeviceGoogle Pixel 6aOperating SystemAndroid 12 My Question or IssueI had a Family Premium with 3 household members (myself, wife and son) where I was a the plana manager. I cancelled it and I myself left t...
Plan Premium Individual Country North Macedonia Device Google Pixel 6a Operating SystemAndroid 12 My Question or Issue I had a Family Premium with 3 household members (myself, wife a...
Spotify Star
588 Views
4 replies
0 likes
hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do
hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do <removed sentitive info - Maxim>
Spotify Star
285 Views
1 replies
0 likes
PlanFamily PremiumCountryBrazil DeviceiPhone 14 PRO MAX Operating SystemiOS 10 My Question or IssueEven I´ve the Family Premium I hear commercial ads when I connect Spotify in the car. Shouldn't they be hidden?
Plan Family Premium Country Brazil Device iPhone 14 PRO MAX Operating System iOS 10 My Question or Issue Even I´ve the Family Premium I hear commercial ads when I c...
Moderator
275 Views
1 replies
0 likes
My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?
My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?
Moderator
717 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 12, Macbook ProOperating System(iOS 10) My Question or IssueMy wife lost access to the Spotify Premium Family plan. The message states " We weren’t able to confirm the address for your plan, so we’ve moved you...
Plan Premium Family Country USA Device iPhone 12, Macbook Pro Operating System (iOS 10) My Question or Issue My wife lost access to the Spotify Premium Family plan. T...
Regular
749 Views
2 replies
0 likes
Preciso mudar a data de pagamento da minha conta.
Preciso mudar a data de pagamento da minha conta.
Moderator
529 Views
1 replies
0 likes
