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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20240 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179263 Views
32 replies
9 likes
Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?
Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?
Moderator
177 Views
1 replies
0 likes
When I remove a member, they reappear without getting removed PLANPremiumCountryIndiaDeviceallOperating SystemN/A My Question or IssueAs stated above
When I remove a member, they reappear without getting removed PLAN Premium Country India Device all Operating System N/A My Question or Issue As stated above
Spotify Star
189 Views
1 replies
0 likes
Plan: Premium FamilyOS: Android Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists. Is that typical? Is there any way to recover their accounts? I...
Plan: Premium Family OS: Android Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists....
Spotify Star
178 Views
1 replies
0 likes
I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?
I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?
Spotify Star
676 Views
5 replies
0 likes
i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us
i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us
Spotify Star
333 Views
3 replies
0 likes
PlanFamilyCountryAustraliaDeviceMacbook ProOperating SystemVentura My Question or IssueWhen I try to add my family members to the family account, the "we're all mixed up" screen appears. I have deleted cache and restarted, didn't help. I pay for fami...
Plan Family Country Australia Device Macbook Pro Operating System Ventura My Question or Issue When I try to add my family members to the family account, the "we're all m...
Moderator
284 Views
1 replies
0 likes
A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!
A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!
Spotify Star
303 Views
4 replies
0 likes
PlanPremium family CountryFinland My Question or IssueIs Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an account for a child without email address?
Plan Premium family Country Finland My Question or Issue Is Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an a...
Spotify Star
883 Views
5 replies
1 likes
We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family group and thinks we live in different countries. Is ther...
We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family g...
Spotify Star
281 Views
3 replies
0 likes
Hi,We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family account. Only the two parents have phones so can only ...
Hi, We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family a...
213 Views
0 replies
0 likes
PlanPremium Family CountryAustralia Device(iPhone My Question or Issuewhy am I receiving regionally relevant adds in the middle of podcasts?I am a premium family member and had thought we paid to remove these interruptions
Plan Premium Family Country Australia Device (iPhone My Question or Issue why am I receiving regionally relevant adds in the middle of podcasts? I am a p...
Casual Listener
799 Views
6 replies
2 likes
hi. i need a pro here. i've searched but cannot find any complete answers. thanks! i have lived in Portugal for 8 years, moving from USA where I started my Spotify premium account. After moving, I kept the account as an USA account since everything s...
...ther troubleshooting methods have failed. i'm thinking of changing my premium family account location from USA to Portugal. i should be able to figure out how to do this, but have this as the most i...
Spotify Star
403 Views
3 replies
0 likes
For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the desktop website and it said something about my payment, whe...
For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the d...
Spotify Star
191 Views
1 replies
0 likes
I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been extended till 6 months, I don't know what is happeni...
I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been e...
Spotify Star
164 Views
1 replies
0 likes
Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns.Hur skall jag göra för att återfå abonnemanget?
Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns. Hur skall jag göra för att återfå abonnemanget?
Spotify Star
237 Views
1 replies
0 likes
My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address.I have update the Country details to Ireland; i don't appear to be able to see/edit my actual addre...
My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address. I have update the Country details to Ireland; ...
Spotify Legend
211 Views
3 replies
0 likes
Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. Mogelijk kom ik niet in aanmerking omdat ik het abonne...
Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. M...
Moderator
428 Views
1 replies
0 likes
i pay with google pay but i don't know my account
i pay with google pay but i don't know my account
Spotify Star
138 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceIBM-compatible PC and Cell PhoneOperating SystemWindows 10 and Android My Question or IssueRecently, Spotify is also playing other songs inspired by my liked songs when I select my liked songs. How do I ensure this requirem...
Plan Premium Country USA Device IBM-compatible PC and Cell Phone Operating System Windows 10 and Android My Question or Issue Recently, Spotify is also playing other song...
Casual Listener
320 Views
2 replies
0 likes
When trying to add my kids to the Spotify family account, the accounts aren't picking up the same address. I type in both to make sure and it's still saying not the same address. How can I fix this? PlanPremiumCountry DevicePC Operating System Window...
When trying to add my kids to the Spotify family account, the accounts aren't picking up the same address. I type in both to make sure and it's still saying not the same address. How can I fix t...
Roadie
190 Views
1 replies
0 likes
