Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.
Spotify Premium familiar
Spotify no me deja reproducir las canciones descargadas cuando no tengo conexión a internet
My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”. can you help me? /Camilla
Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So paid for a premium plan with the new CC and now it is a...
its saying i need spotify premium but im on a premium family plan
I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error
I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?
we sepperatet after a very long relationship.We had a family pro account together ...i want my profile of that fam account sepperatet !Is this possible ???Can i have a new billing adress ?can i keep my playlists and my likelist ???
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me
I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family one.
My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar katılabilirsin." uyarısını alıyoruz.
My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and to update payment, but when I click update payment...
PlanFamily PremiumCountryUSMy Question or IssueHello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI run a Family Plan and because of changes in our situation, two members of that plan need to...
Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this problem?
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...