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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140649 Views
  • 32 replies
  • 8 likes
  • 140649 Views
  • 32 replies
  • 8 likes

Superuser Contribution Prevent enabling explicit content

I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the point of that? Does anyone know if this is by design or d...

  • Newbie
  • I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the p...
  • Yordan
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Change of Address without having to delete account

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

  • Visitor
  • Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!
  • Yordan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Address Verification Fails

Hi, I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following: - Logging in incognito, with different browsers, and on different systems, both pcs and phones.- Copying an...

  • Casual Listener
  • Hi,   I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following:   - Logging in incognito, with d...
  • AlexCWR
  • Casual Listener
  • 1818 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1818 Views
  • 4 replies
  • 0 likes

Switching primary account on Family issues

.PlanPremium FamilyCountryUSADevice(iPhone 11)Operating System(iOS 16.1.2) My Question or IssueSo we switched which account our premium family subscription was paying for the subscription from my wife’s to mine. My wife has accepted my invitation to ...

  • Visitor
  • . Plan Premium Family Country USA Device (iPhone 11) Operating System (iOS 16.1.2)   My Question or Issue So we switched which account our premium family subscription was paying for t...
  • kaworu_bloodpaw
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can use one Spotify Account at the same time on multiple devices!

PlanPremium Family Countrythe NetherlandsDevicePC and Android mobilesOperating SystemPC and Android mobiles My Question or IssueI have a family plan, but this questions focusses on my own personal account. The way Spotify accounts use to work is that...

  • Casual Listener
  • Plan Premium Family  Country the Netherlands Device PC and Android mobiles Operating System PC and Android mobiles   My Question or Issue I have a family plan, but this q...
  • Lyubka
  • Moderator
  • 2007 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2007 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family account address verification fails

Trying to add a family member and entering the exact same address, the site falsely says something to the effect of "apparently you are in a different country. Try again, when you are at home". Not only am I at home at the exact address, I also am on...

  • Visitor
  • Trying to add a family member and entering the exact same address, the site falsely says something to the effect of "apparently you are in a different country. Try again, when you are at home". &n...
  • OscarDC
  • Moderator
  • 844 Views
  • 1 replies
  • 1 likes
  • 844 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play music on google home speaker from a different family spotify acct

We have a google home speaker in my kid's playroom. All our google devices are connected to my (parent) google account because that's necessary for using other google products in our home effectively. However, I'd like that speaker to connect to anot...

  • Casual Listener
  • ...ffectively. However, I'd like that speaker to connect to another one of our spotify family accounts (my kids') rather than mine so i can listen to music elsewhere on my phone/laptop. Can this be done? Or can I...
  • lia_bia
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution como ver la dirección de mi cuenta

No consigo que una persona de una a mi cuenta premium por que la dirección de google maps esta mal y no se cual puse en el origen

  • Visitor
  • No consigo que una persona de una a mi cuenta premium por que la dirección de google maps esta mal y no se cual puse en el origen
  • Joan
  • Moderator
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile phone app stuck in Downgrade Screen

Hi,I have recently changed my Premium plan, during recent years I was the one account paying for my Family Premium plan. Last month, I desubscribe from the plan and my dad started his own Family Premium plan and I joined it.Now my account is stucked ...

  • Casual Listener
  • Hi, I have recently changed my Premium plan, during recent years I was the one account paying for my Family Premium plan. Last month, I desubscribe from the plan and my dad started his own Family P...
  • Yordan
  • Moderator
  • 688 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution se alcanzo el limite de dispositivos

me sale que tengo que borrar descargas de otros dispositivos para poder descargar en este

  • Visitor
  • me sale que tengo que borrar descargas de otros dispositivos para poder descargar en este
  • Joan
  • Moderator
  • 1388 Views
  • 1 replies
  • 0 likes
  • 1388 Views
  • 1 replies
  • 0 likes

Superuser Contribution A mis familiares no les permite conectarse al plan premium familiar

Les salta un aviso que les dice que por 12 meses no se pueden conectar a la cuenta de otro. Pero se están suscribiendo al plan premium familiar

  • Newbie
  • Les salta un aviso que les dice que por 12 meses no se pueden conectar a la cuenta de otro. Pero se están suscribiendo al plan premium familiar
  • Alex
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and iTunes Library on iPhone

Hello everybody,I'm a new Premium Family Member and I'm having some troubles to configure Spotifyi on Imac and iPhone about my old iTunes Library.iTunes runs on my old iMac (2009) El Capitan 10.11.6 and I can see and play all the audio files containe...

  • Newbie
  • Hello everybody, I'm a new Premium Family Member and I'm having some troubles to configure Spotifyi on Imac and iPhone about my old iTunes Library. iTunes runs on my old iMac (2009) El Capitan 1...
  • Lyubka
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 340 Views
  • 1 replies
  • 0 likes

Premium family 403 error

PlanPremiumCountryGreeceDevice(OnePlus Operating System(Android) My Question or IssueI live in Russia, so currently i can't use spotify. But my sister lives in Greece, she created me a new account and invited to join the the family by direct link. Bu...

  • Visitor
  • ...he created me a new account and invited to join the the family by direct link.    But when i try to open the link (i use vpn as if i were in Greece) the white page opens with a text on the t...
  • Maxim
  • Spotify Star
  • 785 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 785 Views
  • 1 replies
  • 0 likes

Solved!! cant join fam plan, “there was a problem. try again later”

i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hours. Why cant i join?

  • Regular
  • i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hour...
  • Jose_M
  • Spotify Star
  • 779 Views
  • 8 replies
  • 0 likes
  • 779 Views
  • 8 replies
  • 0 likes

branches subscription

I need to subscribe for our company that has 10 branches

  • Visitor
  • I need to subscribe for our company that has 10 branches
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Can individual members of a family plan keep their previous playlists?

My family split up and I want to create a family plan with my two kids who initially had individual plans. If they become a part of the family plan, will they have access to all the content/playlists/followers like they had in their individual plan? ...

  • Visitor
  • My family split up and I want to create a family plan with my two kids who initially had individual plans. If they become a part of the family plan, will they have access to all the content/p...
  • Jose_M
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

pague 9.99 ayer por el plan premio

actualmente tengo el plan premium recien realizado a dia de hoy el cobro 9.99 y quiero hacerme del plan familiar tendria que a pagar 15,95 o solo la diferencia de precio al nuevo plan

  • Visitor
  • actualmente tengo el plan premium recien realizado a dia de hoy el cobro 9.99 y quiero hacerme del plan familiar tendria que a pagar 15,95 o solo la diferencia de precio al nuevo plan
  • Jose_M
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Why does my wife have to wait up to 12 months for the invitation?

My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family plan, I could cancel it as a result of this.

  • Visitor
  • My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family p...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Shuffle playing same song on repeat despite it not showing up in the queue

Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the list despite it being the only song that it played.

  • Visitor
  • Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the ...
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes