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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106947 Views
  • 32 replies
  • 6 likes
  • 106947 Views
  • 32 replies
  • 6 likes

Solved!! Do each of my family members need a separate email address?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OviiiOne
  • Community Legend
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Premium to Family upgrade

PlanFree/PremiumCountryHi, I’m currently into the 5th day of my billing month and want to upgrade to family. Should I wait until the end of the month so I don’t get billed twice in the space of a week? ThanksDevice(iPhone 8, Samsung Galaxy 9, Macbook...

  • Newbie
  • Plan Free/Premium Country Hi, I’m currently into the 5th day of my billing month and want to upgrade to family. Should I wait until the end of the month so I don’t get billed twice in the space o...
  • Billy-J
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Go from Premium (single) to Family Plan - will saved music remain?

I'd like to add my new husband to my family plan. He currently is subscribed to Premium individual. When he joins our family, will he lose his saved music and playlists?

  • Newbie
  • I'd like to add my new husband to my family plan. He currently is subscribed to Premium individual. When he joins our family, will he lose his saved music and playlists?
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 1 replies
  • 0 likes

error after entering adres

PlanPremiumCountryPolandDeviceall devicesOperating SystemAndroid and Windows 10 My Question or Issue After entering my home address, an error pops up and I can't join Family Premium. ,,Please try again later,,

  • Visitor
  • ...an't join Family Premium. ,,Please try again later,,
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

How fast can I add a person to family plan?

PlanPremiumCountryTaiwan DeviceDesktop(Windows)Operating SystemWindows 10 My Question or IssueMy brother just unsubscribed from his own premium plan and we decided to start a new family plan, which allow us to add up to 6 people in our family to our ...

  • Visitor
  • ...ecided to start a new family plan, which allow us to add up to 6 people in our family to our account.   However, after he unsubscribed from his own plan and clicked the new plan invitation l...
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Premium duo address error

PlanPremiumCountryunited statesDeviceOnePlus 8My Question or IssueEvery time I try to put in my address before inviting my roommate to a duo plan it says the address is not specific enough but I've listed my apartment number in as many ways as I can ...

  • Visitor
  • Plan Premium Country united states Device OnePlus 8 My Question or Issue Every time I try to put in my address before inviting my roommate to a duo plan it says the address is not specific eno...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

Hi. Does family premium include Hulu and showtime? (I have premium now and am thinking of upgrading for the kids) PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Q...

  • Visitor
  • Hi. Does family premium include Hulu and showtime?  (I have premium now and am thinking of upgrading for the kids)  Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, M...
  • Ivan
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Big house, 8-people family

Hi, we are 8 people living in my house but the max for Spotify Family is 6. Can that be changed at all? We are willing to pay a little extra.

  • Casual Listener
  • Hi, we are 8 people living in my house but the max for Spotify Family is 6. Can that be changed at all? We are willing to pay a little extra. 
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 1 replies
  • 0 likes

Do i pay the difference between Premium Solo and Premium Family, Mid-month?

PlanPremium SoloCountryCanadaDeviceiPhone X, iPhone Xs.Operating SystemiOS 13, iOS 14 Beta, Windows 10, Amazon Alexa, Google Nest. My Question or IssueI currently have the Premium Solo plan and am looking to change to the Premium Family in-order to a...

  • Visitor
  • ...remium Solo plan and am looking to change to the Premium Family in-order to add users. My question is that since i currently have Premium Solo and have just paid for a new month, if i switch now to P...
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Owner's access

PremiumCountryUSADeviceIphone 11Operating Systemlatest ios not sure the number My Question or IssueDoes the owner of my family plan have access to my playlist? It's public but can he/she edit it? When i checked my followers, he/she had my playlist un...

  • Visitor
  • Premium Country USA Device Iphone 11 Operating System latest ios not sure the number   My Question or Issue Does the owner of my family plan have access to my playlist? It's public b...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 1 replies
  • 0 likes

Family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan FamilyFree/PremiumCountry sweden Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo...

  • Visitor
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Free/Premium Country sweden   Device (iPhone 8, S...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Spotify Family not Working!

PlanPremiumCountryAustraliaDeviceComputer/PhoneOperating SystemIOS/Windows/Android My Question or IssueI am trying to join my families premium plan, and whenever I type the correct home address through the join process it doesn't do anything. I type ...

  • Visitor
  • Plan Premium Country Australia Device Computer/Phone Operating System IOS/Windows/Android   My Question or Issue I am trying to join my families premium plan, and whenever I type the c...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Paying for spotify family but its stopped working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have had spotify family for about a year without problems. Now when my partner is listenin...

  • Visitor
  • ...bsp; I have had spotify family for about a year without problems. Now when my partner is listening to music and I try and play something on my phone it asks if I want to swap who's listening.  I'm n...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Overcharged after change of Credit Card Details

PlanSwitch from Premium to Premium FamilyCountryChange from Bahrain to SwitzerlandDeviceiPhone X My Question or IssueMy Daughter and myself have each been using a seperate premium account for 4.99$ each. The credit card I used to pay for these accoun...

  • Casual Listener
  • Plan Switch from Premium to Premium Family Country Change from Bahrain to Switzerland Device iPhone X     My Question or Issue My Daughter and myself have each been using a s...
  • krohrer
  • Casual Listener
  • 481 Views
  • 4 replies
  • 0 likes
  • 481 Views
  • 4 replies
  • 0 likes

Premium Duo

Recently I signed up for the Premium Duo program. My boyfriend already has an account and he was added to my duo account. Does he need to cancel his subscription so as not to get double-charged? Otherwise, if he cancels his premium payment will it ca...

  • Visitor
  • Recently I signed up for the Premium Duo program. My boyfriend already has an account and he was added to my duo account. Does he need to cancel his subscription so as not to get double-charged?&nbsp...
  • TreyAnastasio
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

UNACCEPTABLE advertisements on iPad with Family Premium Sub

Premium/CanadaDevice: iPadOperating System: iPad OS My Question or Issue: (Crossposting because the direct link to create new topics on the main community hub posts into Playlist Share... for... some reason.)Let’s make one thing very clear. I have ad...

  • Regular
  • ...ucking unacceptable. Knock it off or I’m cancelling the family account. I see enough BS ads on freemium douchenozzlery, I will not tolerate this kind of rampant advertising on an account I pay over 1...
  • roelani
  • Regular
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

Superuser Contribution having 2 accounts (1 for my cell and 1 for home)

Hi, I'd like to be able to use my account (family) with my phone and at home at the same time.My Sonos and google home devices are linked to my Spotify Premium account but when my family want to listen music at home, I cannot listen music on my phone...

  • Casual Listener
  • Hi, I'd like to be able to use my account (family) with my phone and at home at the same time. My Sonos and google home devices are linked to my Spotify Premium account but when my family want to l...
  • Mihail
  • Spotify Legend
  • 474 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 474 Views
  • 4 replies
  • 0 likes

Too many members on family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the family plan which has duplicate accounts on them. I need to be able to see the ema...

  • Visitor
  • ...ave the family plan which has duplicate accounts on them.  I need to be able to see the email addresses of each to know which ones are good and which ones I need to delete.
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

Family Subscription When Someone Moves

Hi All,Both son and daughter has premium and I am looking at an account also.So, looking at the Family Sub so my wife can also have an account.HOWEVER, my daughter will be going to Uni in a few weeks.She will be living away from home, but still legal...

  • Visitor
  • Hi All, Both son and daughter has premium and I am looking at an account also. So, looking at the Family Sub so my wife can also have an account. HOWEVER, my daughter will be going to Uni in a f...
  • Billy-J
  • Spotify Star
  • 1470 Views
  • 2 replies
  • 0 likes
  • 1470 Views
  • 2 replies
  • 0 likes

Couldn't upgrade to Premium Family

Plan: PremiumCountry: Philippines Hi! I just updated my credit card details after a payment error, and now I couldn't get back to my premium family plan. I am now just registered as a premium user. When I try to upgrade, I get a notification saying: ...

  • Casual Listener
  • Plan: Premium Country: Philippines   Hi! I just updated my credit card details after a payment error, and now I couldn't get back to my premium family plan. I am now just r...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 468 Views
  • 4 replies
  • 0 likes