Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumPaísPeru Dispositivo(IPHONE X, IPHONE 12 PROSistema operativo(Windows 10) Mi pregunta o problemaSE VENCIÓ MI PAGO POR EL PLAN FAMILIAR, INTENTO INGRESAR UNA NUEVA TARJETA Y EL PAGO ME RECHAZA
My friend wants to quit the family abo. I don’t want to loose my music and want to become the manager of the family abo. Is that possible?
Lo PlanPremiumCountryMexicoDeviceiPhone 13Operating System(iOS 10 My Question or IssueComo cambio al administrador de la cuenta familiar? Soy yo y ahora será mi marido
I have a family plan, and we use 3/6 accounts.My Tesla is using my account, so when my wife is driving, I am not able to listen to music on my computer. The same problem appear when I play on Marantz Hi-Fi in the livingroom, and the kids wants to con...
Hi all, I had a Due subscription (where the subscription was under my namw) and now am switching to Family where the subscription is under my parents. I have canceled my Premium, and tried to join Family via an invitation link. But it always fails af...
i would like to find out if i open spotify accounts, and i set up spotify family for all of them (but all not under the same spotify family plan), but i pay for all with the same card, is that possible? and will i still get free 1 month for all of th...
I like a song on my playlist, say Lavender Haze by Taylor swift. Album: Midnights. Later, I check back on the playlist. That same song has no more heart widget. My dad, who pays for the plan, says when he finds songs he doesn’t like in his Spotify he...
Buenas eh tenido un problema estoy pagando un plan familiar Pero me ah cobrado un spotify Stockho y nose porque me ah echo ese cobro
Minha irmã não consegue logar no spotify familia. O e-mail já foi verificado e o endereço também
Mein Premium Abo Preis wurde wie jeden Monat abgebucht. Aber Auf einmal ist mein Abo Status " Spotify Free" ? das verstehe ich einfach gar nicht. Ich habe ja für März schon bezahlt
I am trying to add my wife to my family plan, but all the time it appears that it is necessary to live in the same place. We put the correct address since we live in the same place but nothing happens it keeps the same error.please your help
PlanFreeCountryPanama Currently my account is under a free plan, previously I was on a family plan which was under my brothers account, after the plan ended today, my mother started a new premium family plan with her account, and sent us both invitat...
แอพแจ้งสมาชิกที่ผมเชิญว่าที่อยู่ไม่ตรง ซึ่งที่อยู่นั้นผมคัดลอกและส่งให้สมาชิกนำไปกรอก ทุกตัวสะกดและตัวอักษรถูกต้องตรงกันแน่นอน
We have a premium family membership but we can not play our own music individually
Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've tried everything like resetting browser cache and open...
I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada. However, I saw in one FAQ that there really is no n...
I'm on a family account owned by my brother, we are trying to add another member as there's a spot still available so he's sent the link. After multiple attempts with the address that we thought was correct, we realised it was slightly different to t...
I have 2 gift cards which I cannot use in my family subscription. How can I use them?
I didn’t receive an email asking to verify for the family plan because I changed my address to a new one and i had typos. I didn’t realize that i gotta it until I got removed. How could I get back to the family plan?