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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176027 Views
  • 32 replies
  • 9 likes
  • 176027 Views
  • 32 replies
  • 9 likes

Solved!! Can’t join Premium Family

PlanPremium FamilyCountryThe Czech RepublicMy Question or IssueHello, I was a manager of Premium Duo with one of my family members. The plan is going to end on September 3rd, I cancelled it because I want to move to Premium Family with more of my fam...

  • Casual Listener
  • Plan Premium Family Country The Czech Republic My Question or Issue Hello,   I was a manager of Premium Duo with one of my family members. The plan is going to end on September 3rd, I c...
  • Adekaj
  • Casual Listener
  • 471 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 471 Views
  • 4 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Deseo que mis familiares se mantengan en el plan familiar Premium que se reactivó hace unos momentos .PlanPlan familiar Premium CountryMexicoDeviceiPhone Operating SystemiOS 15 My Question or Issue

  • Visitor
  • Deseo que mis familiares se mantengan en el plan familiar Premium que se reactivó hace unos momentos . Plan Plan familiar Premium  Country Mexico Device iPhone  Operating System iOS...
  • Susan_GP
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Spotify Family plan songs download limit

Hi,I have recently subscribed to Spotify Family plan(India). The plans details shows "Download 10k songs/device on 5 devices". My question is, this limitation is for each account or for full family.

  • Newbie
  • Hi, I have recently subscribed to Spotify Family plan(India). The plans details shows "Download 10k songs/device on 5 devices". My question is, this limitation is for each account or for full family...
  • Maxim
  • Spotify Star
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

I can’t join my family’s plan, because I’ve just changed country

My family lived in Spain but they have just got back to Portugal, and I can’t join their plan anymore. I can’t even change the country, and I press the right address and it says it’s wrong…

  • Visitor
  • My family lived in Spain but they have just got back to Portugal, and I can’t join their plan anymore. I can’t even change the country, and I press the right address and it says it’s wrong…
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Family plan in different countries

my husband travels back and forth between countries for business. Can we share a Spotify family plan and have it work in both places ?

  • Newbie
  • my husband travels back and forth between countries for business. Can we share a Spotify family plan and have it work in both places ?
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 1 replies
  • 0 likes

Upgrade from Premium Duo to Premium Family

NonI wanPlanPremiumCountryNetherlandDeviceSamsung Galaxy A71Operating System My Question or IssueI want to upgrade from Premium Duo to Premium Family. I don't get the option to choose this. I only see Premium duo and Premium Student at available opti...

  • Visitor
  • NonI wan Plan Premium Country Netherland Device Samsung Galaxy A71 Operating System     My Question or Issue I want to upgrade from Premium Duo to Premium Family. I don't get t...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Family plan, find out the email of the plan manager

PlanPremium My Question or Issue I got a family plan and we don't know who the plan manager is, since we can't see to which email this is linked. We really need to know this, bcs we have room for one more and my mother is listening on a free account ...

  • Visitor
  • Plan Premium   My Question or Issue   I got a family plan and we don't know who the plan manager is, since we can't see to which email this is linked. We really need to know this, b...
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 483 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium family user history is merged on parent account?

We have Echos all over the house and we are often playing music. My kids have echos in their room, and I created kid profiles and assigned those devices to them in the Alexa app. I also have created profiles for them in my premium family Spotify acco...

  • Newbie
  • ...reated profiles for them in my premium family Spotify account.  My son and I Spotify most, and for some wacky reason, his spotify history is showing up in my account.  Suuuuper i...
  • Lyubka
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids not available in Germany?

I have a premium family account. When I click on the links to the Spotify kids app, both Android and iOS, I am unable to install it. Furthermore, searches for them in the respective stores turn out no results. I assume there is a geographic lock on t...

  • Visitor
  • I have a premium family account. When I click on the links to the Spotify kids app, both Android and iOS, I am unable to install it. Furthermore, searches for them in the respective stores turn out n...
  • Maxim
  • Spotify Star
  • 990 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 990 Views
  • 3 replies
  • 2 likes

Family member verification

My kids are trying to connect to our family premium account and each of the recieve the same message:"You need to live at the same address.it looks like you are trying to join premium family from a different country..."We all live at the same house a...

  • Visitor
  • My kids are trying to connect to our family premium account and each of the recieve the same message: "You need to live at the same address. it looks like you are trying to join premium family f...
  • Maxim
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 274 Views
  • 3 replies
  • 0 likes

Nedd Gift card Family 6 months or 1 year

Can anyone give me spotify family premium plan (Gift card) for 1 year or 6 months Please include the purchase website link

  • Newbie
  • Can anyone give me spotify family premium plan (Gift card) for 1 year or 6 months  Please include the purchase website link
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 140 Views
  • 1 replies
  • 0 likes

Premium family members show as free accounts...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMembers of my premium family account are showing as free and cannot download songs and are de...

  • Casual Listener
  • ...embers of my premium family account are showing as free and cannot download songs and are dealing with ads.
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 3 replies
  • 0 likes

AI DJ on family account

Why can only the main member on a Premium family account access the AI DJ? PlanPremium FamilyCountry: South Africa

  • Newbie
  • Why can only the main member on a Premium family account access the AI DJ?   Plan Premium Family Country: South Africa      
  • Maxim
  • Spotify Star
  • 924 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 924 Views
  • 1 replies
  • 0 likes

Family subscription

as a invited family member can i switch individualy to a free subscription?

  • Visitor
  • as a invited family member can i switch individualy to a free subscription?
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong address message

Good evening,I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, because I was the one setting it up. Am I missing any step...

  • Visitor
  • Good evening, I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, becau...
  • Maxim
  • Spotify Star
  • 383 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 3 replies
  • 0 likes

Registering account for 13 year old kid is not possible

PlanPremium FamilyCountryPoland My Question or IssueI’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to https://www.spotify.com/pl/legal/end-user-agreement/#s1 13 years old can use Sp...

  • Casual Listener
  •   Plan Premium Family Country Poland   My Question or Issue I’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to&n...
  • Dutch73
  • Casual Listener
  • 871 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 871 Views
  • 2 replies
  • 0 likes

Superuser Contribution New User - Family Premium questions

I have just signed up as a new user (previously used another platform).I am going to sign up to family premium so that I can share with my wife and son.My son already has a spotify premium account that he pays for - the idea is to split the cost 3 wa...

  • Newbie
  • I have just signed up as a new user (previously used another platform). I am going to sign up to family premium so that I can share with my wife and son. My son already has a spotify premium a...
  • Dian
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can‘t add family member because of adress

PlanPremium FamilyCountryGermany DeviceiPhone SEOperating SystemiOS 16.5.1 My Question or IssueI can not add my son to our Family Plan.Spotify say we are not in the same country currently, though we are. We are actually sitting next to each other. Wh...

  • Casual Listener
  •     Plan Premium Family Country Germany  Device iPhone SE Operating System iOS 16.5.1   My Question or Issue I can not add my son to our Family Plan. Spotify say we a...
  • Maxim
  • Spotify Star
  • 658 Views
  • 12 replies
  • 0 likes
  • Premium for Family
  • 658 Views
  • 12 replies
  • 0 likes

Premium Individual to premium Family

PlanPremium Individual to FamilyCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAll of then My Question or IssueI hava premium individual plan paid until 01/2024. I would like to change it to family, if i do that...

  • Visitor
  • Plan Premium Individual to Family Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System All of then   My Question or Issue I hava premium i...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes