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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27593 Views
44 replies
4 likes
PlanPremiumCountryNew ZealandDevice(iPhone 14+, Samsung Galaxy S10, Numerous PCs) Operating System(iOS 17, Android, Windows 11) My Question or IssueI recently purchased Spotify for Premium Family as my family in the same house uses Spotify.However I ...
...urchased Spotify for Premium Family as my family in the same house uses Spotify. However I use a VPN. My question is this: Is it okay to use a VPN even if it is always set to the same country? (where I l...
Spotify Star
991 Views
1 replies
1 likes
PlanPremium/FamilyCountryMexicoDeviceMacOperating SystemMacOS Sonoma 4.0 My Question or IssueMy 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app in the app store for MacOS . Is there any way to run it on web?
Plan Premium/Family Country Mexico Device Mac Operating System MacOS Sonoma 4.0 My Question or Issue My 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app i...
Spotify Star
371 Views
1 replies
0 likes
Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia no podemos acceder por culpa de que nos sacó sin s...
Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia...
Moderator
207 Views
1 replies
0 likes
Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared empty "currently not available". I logged out and in ag...
Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared e...
Regular
1091 Views
11 replies
0 likes
My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium
My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium
Spotify Star
238 Views
1 replies
0 likes
I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.
I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.
Visitor
3499 Views
4 replies
2 likes
PlanPremium Family (plan manager)CountryUSADeviceiphone 11 or 2022 macbook proOperating Systemlatest MacOS or iOS My Question or IssueI would like to use the free listening time for some Audiobooks but it appears I have no free time available. When I...
Plan Premium Family (plan manager) Country USA Device iphone 11 or 2022 macbook pro Operating System latest MacOS or iOS My Question or Issue I would like to use the free listening t...
Spotify Star
1659 Views
1 replies
0 likes
Vive conmigo pero la aplicación dice que no pudo comprobar que viva en la misma dirección
Vive conmigo pero la aplicación dice que no pudo comprobar que viva en la misma dirección
Spotify Legend
284 Views
1 replies
0 likes
PlanPremium DuoCountryUSA My Question or IssueI have invited my wife to join my Premium Duo account. For our address, we both used Spotify's Auto-Complete to make sure we are entering the same address. Even so, Spotify keeps saying "There is a proble...
Plan Premium Duo Country USA My Question or Issue I have invited my wife to join my Premium Duo account. For our address, we both used Spotify's Auto-Complete to make sure we are e...
Spotify Star
240 Views
1 replies
0 likes
Greetings, I work in a remote area while my other family members live in the same household. I usually go there during the weekend, then return to worksite for 5 days. I'm strongly considering spotify family as the app has been very convinient to me ...
Greetings, I work in a remote area while my other family members live in the same household. I usually go there during the weekend, then return to worksite for 5 days. I'm strongly c...
Spotify Star
452 Views
2 replies
0 likes
PlanDuoCountryUkraineDeviceSamsung Galaxy S10+, Car media player on Android 11, Samsung Tizen TV)Operating System(Android 12, Android 11, Tizen OS.) My Question or IssueCan my account be blocked if I use the Duo plan? But for one of the users, Spotif...
Plan Duo Country Ukraine Device Samsung Galaxy S10+, Car media player on Android 11, Samsung Tizen TV) Operating System (Android 12, Android 11, Tizen OS.) My Question or Issue ...
Spotify Star
327 Views
1 replies
0 likes
I followed every step to register in my family plan, I wrote the correct address but I'm not accepted into the family plan. Other family members are let in except me.
I followed every step to register in my family plan, I wrote the correct address but I'm not accepted into the family plan. Other family members are let in except me.
Spotify Star
235 Views
1 replies
0 likes
CountryCosta RicaMy Question or IssueHello, my problem is that my uncle forgot to renew the family premium so it was canceled and I renewed it again but when I joined again I got this problem, You cannot join this plan You can join someone else's Pre...
Country Costa Rica My Question or Issue Hello, my problem is that my uncle forgot to renew the family premium so it was canceled and I renewed it again but when I joined again I got this p...
Spotify Star
715 Views
5 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 12)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need help. Now the playlist radio is gone, the enhanced button is gone and the smart shuffle doesn’t work. It’s just regular shuffle. ...
Plan Premium Country USA Device (iPhone 12) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need help. Now the playlist radio is gone, the enhanc...
Regular
597 Views
2 replies
1 likes
All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked the accounts and everything is paid up and I still ca...
All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked th...
Moderator
286 Views
1 replies
0 likes
I type in the address correctly, the same way the plan owner did, and it either says I did it wrong or "There was a problem. Try again later."
I type in the address correctly, the same way the plan owner did, and it either says I did it wrong or "There was a problem. Try again later."
Visitor
478 Views
4 replies
1 likes
My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it.Country Brazil
My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it. Country Brazil
Moderator
279 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
905 Views
1 replies
0 likes
PlanPremuimCountryCanadaDeviceiPad ProOperating SystemIos 17 My Question or IssueSo I’m in this random family that I don’t know anyone. I have 2 months free of premium but when I checked how much longer it has showed me random ppl in a family. I’m on...
Plan Premuim Country Canada Device iPad Pro Operating System Ios 17 My Question or Issue So I’m in this random family that I don’t know anyone. I have 2 months free of premium but w...
Spotify Star
330 Views
1 replies
0 likes
signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?
signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?
Spotify Star
250 Views
1 replies
0 likes
