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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151277 Views
  • 32 replies
  • 9 likes
  • 151277 Views
  • 32 replies
  • 9 likes

Can a user of my family plan start their own account using the same email/username?

PlanPremiumCountryUSA My Question or IssueI am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their existing username/email and password? That way they keep the same profile and pl...

  • Newbie
  •   Plan Premium Country USA   My Question or Issue I am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their e...
  • kaworu_bloodpaw
  • Roadie
  • 2323 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Children using Spotify through Google Speakers

I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family accounts are not linked to them. How do I do this?

  • Newbie
  • I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family a...
  • Eni
  • Moderator
  • 1496 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1496 Views
  • 1 replies
  • 0 likes

Solved!! Family plan member's saved playlists erased after main password change?

I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved playlists and songs aren't showing up. They're still show...

  • Casual Listener
  • I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved p...
  • Maxim
  • Spotify Star
  • 747 Views
  • 3 replies
  • 0 likes
  • 747 Views
  • 3 replies
  • 0 likes

I cant switch spotify account

My Question or IssueI cant switch between accounts.i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify.it logged int my dads account, and i cannot switch to my account.i treid to use my username, and the sa...

  • Casual Listener
  •     My Question or Issue I cant switch between accounts. i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify. it logged int my dads account,...
  • Billy-J
  • Spotify Star
  • 1023 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1023 Views
  • 3 replies
  • 0 likes

Why I’m I getting adds on my premium account?

I have a premium family account and recently getting advertisements in between

  • Visitor
  • I have a premium family account and recently getting advertisements in between
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Como recupero mi musica descargada

Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada

  • Visitor
  • Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
  • Prague
  • Spotify Star
  • 1934 Views
  • 1 replies
  • 1 likes
  • 1934 Views
  • 1 replies
  • 1 likes

Superuser Contribution What happens if I paid and the Premium does not work?

I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but it's not working

  • Visitor
  • I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but i...
  • MihailY
  • Moderator
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar no plano família. Coloco o endereço do anfitrião

Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode estar acontecendo?

  • Visitor
  • Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode es...
  • Isisarlo
  • Visitor
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot join family plan, adress firmy match error

PlanFamily PremiumCountry Device Operating System My Question or IssueI have family premium but my sister cannot join and every time we tried to join her account we get the "You enetered the wrong adress" error. I typed the adresa letter by letter. W...

  • Visitor
  •   Plan Family Premium Country   Device   Operating System   My Question or Issue I have family premium but my sister cannot join and every time we tried to join her a...
  • MihailY
  • Moderator
  • 919 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm in Australia and I can't join my family's Spotify account.

Ive gone through the previous threads to see prior cases. I changed my payment details to an Australian card and I've even cancelled my previous student account. Nothing is working. Please help!

  • Visitor
  • Ive gone through the previous threads to see prior cases. I changed my payment details to an Australian card and I've even cancelled my previous student account. Nothing is working. Please help!
  • Alex
  • Spotify Legend
  • 892 Views
  • 1 replies
  • 0 likes
  • 892 Views
  • 1 replies
  • 0 likes

How do I listen to explicit music with a family plan?

I have the family plan but would like to listen to explicit music how do I do that without getting a different plan?

  • Visitor
  • I have the family plan but would like to listen to explicit music how do I do that without getting a different plan?
  • Rohdot
  • Music Fan
  • 1140 Views
  • 1 replies
  • 0 likes
  • 1140 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un compte premium family mais je ne sais pas ajouter de personne.

J'ai un compte family premium, je vois que j'ai 4 personnes sur l'abonnement et qu'il me reste deux places libres. Je vois l'endroit où je dois cliquer pour ajouter une personne mais ca n'ouvre rien, je suis bloqué et je ne sais ajouter personne.

  • Visitor
  • J'ai un compte family premium, je vois que j'ai 4 personnes sur l'abonnement et qu'il me reste deux places libres. Je vois l'endroit où je dois cliquer pour ajouter une personne mais ca n'ouvre r...
  • Alex
  • Spotify Legend
  • 929 Views
  • 1 replies
  • 0 likes
  • 929 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy en un plan familiar pero sin internet no me permite reproducción

Entonces debo conectarme que se cargue y ya pero a la media hora vuelve a pedirme que me conecte como si no tuviera internet

  • Visitor
  • Entonces debo conectarme que se cargue y ya pero a la media hora vuelve a pedirme que me conecte como si no tuviera internet
  • Alex
  • Spotify Legend
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution I live in a cruiseship and cant add my partner on my premium plan

We are currently onboard the vessel Sapphire princess, my and my partner want to use duo plan. I already paid for it but cand add her to it because we are in the middle of the sea

  • Visitor
  • We are currently onboard the vessel Sapphire princess, my and my partner want to use duo plan. I already paid for it but cand add her to it because we are in the middle of the sea
  • Alex
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I join the premium family, why does it say 'there was a problem'?

I have the correct address however, it doesn't let me join the premium family and it comes up with the message 'There was a problem. Please try again later'. The options given are 'try again' and 'help'. I have tried everything.

  • Visitor
  • I have the correct address however, it doesn't let me join the premium family and it comes up with the message 'There was a problem. Please try again later'. The options given are 'try again' and 'h...
  • MihailY
  • Moderator
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes