Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135224 Views
  • 32 replies
  • 8 likes
  • 135224 Views
  • 32 replies
  • 8 likes

I need to change to another duo plan and it hasn't been a year

I need to change from my sister's duo plan to my partner's duo plan but it hasn't been a year since I joined my sister's plan and I do need to change

  • Casual Listener
  • I need to change from my sister's duo plan to my partner's duo plan but it hasn't been a year since I joined my sister's plan and I do need to change
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Traveling, unable to share my family plan with my family

Hi, I've recently gone on a work trip where I'm working remotely. My credit card expired during this trip and I've re-upgraded to a family plan. However, my family is no longer able to join us even though they've entered in our home address. It seems...

  • Visitor
  • Hi, I've recently gone on a work trip where I'm working remotely. My credit card expired during this trip and I've re-upgraded to a family plan. However, my family is no longer able to join us even t...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Adding someone to Family Premium plan from Vodafone account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to change my own individual Premium account to a Family Plan account and add my son to...

  • Visitor
  • ...ant to change my own individual Premium account to a Family Plan account and add my son to it.  My son already has Premium via Vodafone.  If he cancels his Vodafone subscription can he join t...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

Family premium

My daughter has premium just now. I was going to set up the family premium on my account so myself, my wife and my daughter can all use it. What will happen to my daughters account when I invite her into the family one? Will her payments automaticall...

  • Visitor
  • My daughter has premium just now. I was going to set up the family premium on my account so myself, my wife and my daughter can all use it. What will happen to my daughters account when I invite h...
  • AdamDam
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Switching from Duo to Family

Used to have Spotify premium for one person, then switched to Spotify Duo. Five months later, household has grown so I now switched to Spotify Family. Why is the other member for the Duo not showing up in the Family account? Will I need to continue p...

  • Newbie
  • Used to have Spotify premium for one person, then switched to Spotify Duo. Five months later, household has grown so I now switched to Spotify Family.  Why is the other member for the Duo n...
  • AdamDam
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Family Plan: Delete the email address of the Manager of the Plan

Hello,I want to delete/remove the main manager of the family plan and just switch it to one family member. How I can do that?

  • Visitor
  • Hello, I want to delete/remove the main manager of the family plan and just switch it to one family member.    How I can do that?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Change family plan administrator

I believe I have to cancel and restart my subscription due to wanting to remove the current plan administrator. Recently divorced and trying to separate these types of accounts but I don't want the other members to lose playlists and history in doing...

  • Newbie
  • I believe I have to cancel and restart my subscription due to wanting to remove the current plan administrator.  Recently divorced and trying to separate these types of accounts but I don't want...
  • AdamDam
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo el plan familiar y ya no puedo añadir familiares

De la nada se quitaron las cuentas que tenía con mi familia y ahora ya nos las puedo añadir nuevamente, ya llevo así como 2 meses

  • Visitor
  • De la nada se quitaron las cuentas que tenía con mi familia y ahora ya nos las puedo añadir nuevamente, ya llevo así como 2 meses
  • MihailY
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Bug audiowece

cecece

  • Visitor
  • cecece
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Wrong country

I registred my Premium account in Sweden but I live in Denmark. I have a Premium Family account and would like to send invites to my family but they can't accept them because Spotify thinks I'm in Sweden. I can't change my country to Denmark b/c Spot...

  • Visitor
  • I registred my Premium account in Sweden but I live in Denmark. I have a Premium Family account and would like to send invites to my family but they can't accept them because Spotify thinks I'm in S...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

spotify thinks my wife and I live at different addresses.

We've entered the same address on both accounts. We're trying to join a duo account.

  • Visitor
  • We've entered the same address on both accounts. We're trying to join a duo account.
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Warning popup every time I try to switch devices.

Plan Premium - Family Device Pixel 4a Operating System Multiple Win10 computers Question or Issue Lately (as in the last few days since 7/16/22) when I have gone to switch spotify playing on one of my devices to another, I have gotten a popup message...

  • Regular
  • Plan   Premium - Family   Device   Pixel 4a   Operating System   Multiple Win10 computers   Question or Issue   Lately (as in the last few d...
  • Thebrowncoat
  • Visitor
  • 1069 Views
  • 10 replies
  • 3 likes
  • Premium for Family
  • 1069 Views
  • 10 replies
  • 3 likes

Superuser Contribution Rejoindre abonnement famille

Bonjour, ma mère a pris un abonnement prenium famille auquel je me suis rattachée. Suite à un changement de carte bancaire son compte à été arrêté, elle l'a remis en route mais impossible de se rattacher à nouveau au compte prenium famille pour cause...

  • Visitor
  • Bonjour, ma mère a pris un abonnement prenium famille auquel je me suis rattachée. Suite à un changement de carte bancaire son compte à été arrêté, elle l'a remis en route mais impossible de se ratta...
  • Lyubka
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My sister can't join my spotify family premium!

My sister is not living with me so she use a different address on her spotify account and then Spotify suddenly kicked her out of my family premium membership. So I sent an invite but spotify said "Address is not valid" AND SHE CAN JOIN BACK AFTER 12...

  • Casual Listener
  • My sister is not living with me so she use a different address on her spotify account and then Spotify suddenly kicked her out of my family premium membership. So I sent an invite but spotify s...
  • Lyubka
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why there's an issue when I try to enter Spotify Duo

I type Spotify.com/account/duo and the website displays an error and doesn't allow me to put my address and start using Spotify Premium Duo, I already payed for it.

  • Visitor
  • I type Spotify.com/account/duo and the website displays an error and doesn't allow me to put my address and start using Spotify Premium Duo, I already payed for it.
  • Vasil
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution WRONG prenium familly address

PlanPremiumCountry: Switzerland DeviceSamsung and laptopOperating SystemWindows My Question or IssueHello, I want to join the "Spotify premium" account of my family. So, when I click on the "invited link" shared by the owner, I receive this error mes...

  • Casual Listener
  • Plan Premium Country: Switzerland   Device Samsung and laptop Operating System Windows   My Question or Issue Hello, I want to join the "Spotify premium" account of my family. S...
  • marlourono
  • Casual Listener
  • 586 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 586 Views
  • 6 replies
  • 0 likes

Superuser Contribution Possibilty of 2 adults administrating family account

PlanPremium FamilyCountry: Sweden My Question or IssueIs there any possibility of 2 adults jointly managing/administrating a family account? We are 2 adults and 2 kids (with Spotify Kids), but I cannot make or share any playlists with them as my husb...

  • Visitor
  • Plan Premium Family Country: Sweden    My Question or Issue Is there any possibility of 2 adults jointly managing/administrating a family account? We are 2 adults and 2 kids (with S...
  • Dian
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Family member is still billed separately

Hi, my husband's account name is shown in my Family Subscription as being part of my family subscription; still Spotify tries to charge him separately. This is not how it is described in the FAQ section. Is there no helpdesk to adress? What can we do...

  • Regular
  • Hi, my husband's account name is shown in my Family Subscription as being part of my family subscription; still Spotify tries to charge him separately. This is not how it is described in the FAQ s...
  • needhelp2016
  • Regular
  • 202 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 2 replies
  • 0 likes