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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78725 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58025 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195357 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28942 Views
44 replies
4 likes
Se me débito 2 veces el mismo mes
Se me débito 2 veces el mismo mes
Moderator
266 Views
2 replies
0 likes
PlanPremium Individual to FamilyCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAll of then My Question or IssueI hava premium individual plan paid until 01/2024. I would like to change it to family, if i do that...
Plan Premium Individual to Family Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System All of then My Question or Issue I hava premium i...
Spotify Star
231 Views
1 replies
0 likes
as a invited family member can i switch individualy to a free subscription?
as a invited family member can i switch individualy to a free subscription?
Spotify Star
258 Views
1 replies
0 likes
PlanPremium FamilyCountryPoland My Question or IssueI’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to https://www.spotify.com/pl/legal/end-user-agreement/#s1 13 years old can use Sp...
Plan Premium Family Country Poland My Question or Issue I’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to&n...
Casual Listener
1458 Views
2 replies
0 likes
Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
Spotify Star
1324 Views
1 replies
0 likes
I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to manually remove it PlanFree/PremiumCountry Device(iPhone 8,...
I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to m...
Newbie
1275 Views
5 replies
0 likes
PlanPremium / FamilyCountryMexico DeviceiPhone 11 ProOperating SystemiOS 10 Just upgraded to the Premium Family Account.One Parent has the main account, the other is an invited guest.We want both try to log into the Spotify Kids app so each one can i...
Plan Premium / Family Country Mexico Device iPhone 11 Pro Operating System iOS 10 Just upgraded to the Premium Family Account. One Parent has the main account, the other is a...
Visitor
1395 Views
3 replies
1 likes
PlanFree/PremiumCountry -- UK DeviceSonos speaker with Alexa at home.Operating System My Question or IssueHello, looking for way to set up an account under Premium to use solely on our Sonos speaker at home. Currently have two accounts set up -- myse...
Plan Free/Premium Country -- UK Device Sonos speaker with Alexa at home. Operating System My Question or Issue Hello, looking for way to set up an account under Premium to use ...
Spotify Star
1387 Views
3 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 13Operating SystemiOS latest My Question or IssueAm I able to change the plan manager on my family account? My son is currently the plan manager, but I would like to switch it to me.
Plan Premium Family Country USA Device iPhone 13 Operating System iOS latest My Question or Issue Am I able to change the plan manager on my family account? My son is currently the p...
Spotify Star
246 Views
1 replies
0 likes
PlanPremium FamilyCountryGermany DeviceiPhone SEOperating SystemiOS 16.5.1 My Question or IssueI can not add my son to our Family Plan.Spotify say we are not in the same country currently, though we are. We are actually sitting next to each other. Wh...
Plan Premium Family Country Germany Device iPhone SE Operating System iOS 16.5.1 My Question or Issue I can not add my son to our Family Plan. Spotify say we a...
Spotify Star
776 Views
12 replies
0 likes
I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
Visitor
330 Views
1 replies
0 likes
Estamos no mesmo endereço mas o Spotify informa que não estamos.
Estamos no mesmo endereço mas o Spotify informa que não estamos.
Moderator
238 Views
1 replies
0 likes
My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been blocked, no matter if our address is written exactly...
My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been b...
Spotify Star
367 Views
5 replies
0 likes
I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we are not in the same adress, how can I fix that issue? ...
I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we a...
Spotify Star
272 Views
1 replies
0 likes
I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How can I solve this?
I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How ...
Spotify Star
218 Views
1 replies
0 likes
PlanFamilyCountryUK My Question or IssueThe link to my family plan isn't working for my sister. I can see there is 1 spot left in the plan, but when she clicks on the link, she's told to try again later. She has a premium account and isn't in any oth...
Plan Family Country UK My Question or Issue The link to my family plan isn't working for my sister. I can see there is 1 spot left in the plan, but when she clicks on the link, she's t...
Visitor
268 Views
2 replies
0 likes
Family PremiumUSAMy son is also on my plan but it is not showing up in his 'account' although it looks like it's linked and mostly functioning like a premium account. I am trying to purchase an audiobook for him and there doesn't seem to be a way. Th...
Family Premium USA My son is also on my plan but it is not showing up in his 'account' although it looks like it's linked and mostly functioning like a premium account. I am trying to purchase an a...
Spotify Star
316 Views
1 replies
0 likes
ieri stavo rinnovando l’abbonamento con altri miei amici. Il plan manager manda invito ed indirizzo, che io accetto e inserisco, ma andando a vedere sul mio account mi ritrovo a stare nel piano con una persona praticamente sconosciuta. Infatti non ap...
ieri stavo rinnovando l’abbonamento con altri miei amici. Il plan manager manda invito ed indirizzo, che io accetto e inserisco, ma andando a vedere sul mio account mi ritrovo a stare nel piano con u...
249 Views
0 replies
0 likes
I live in Italy with my family but I am currently abroad. I had a spotify family plan that expired due to expired payments. I created then a new plan from abroad and set as default my home address in Italy, when it comes to confirming the address, al...
I live in Italy with my family but I am currently abroad. I had a spotify family plan that expired due to expired payments. I created then a new plan from abroad and set as default my home address i...
Spotify Star
225 Views
1 replies
0 likes
PlanFamily PremiumMy Question or IssueSigned up for new family premium account. Had a Vodafone version before. Cancelled the premium subscription, moved to free then signed up for a new Family Premium.When my wife signed up under the invite I sent, w...
Plan Family Premium My Question or Issue Signed up for new family premium account. Had a Vodafone version before. Cancelled the premium subscription, moved to free then signed up for a new Family...
Spotify Star
422 Views
3 replies
0 likes
