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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174038 Views
  • 32 replies
  • 9 likes
  • 174038 Views
  • 32 replies
  • 9 likes

Can't keep family plan after moving country

PlanPremiumCountryUSA/ItalyMy Question or IssueI cancelled my old US card, so I need to update to my new Italian card. When I change the country and the address on the payment details it defaults me back to the individual plan and won't let me go bac...

  • Casual Listener
  • ...efaults me back to the individual plan and won't let me go back to a family plan. What do I do? My wife and child also have accounts on premium and I don't want them to lose access to the platform.  
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 190 Views
  • 1 replies
  • 0 likes

Setup family plan on a SPARE device

PlanFamilyCountryCanadaDeviceiPhone 11 Pro - spare device, with no email/messenger/whatsappOperating SystemiOS 16.6 My Question or IssueI'm following the steps on how to "manage your family plan", but can't send an invite to use the spare spot as the...

  • Casual Listener
  • Plan Family Country Canada Device iPhone 11 Pro - spare device, with no email/messenger/whatsapp Operating System iOS 16.6   My Question or Issue I'm following the steps on how to "m...
  • Maxim
  • Spotify Star
  • 272 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 272 Views
  • 3 replies
  • 0 likes

"An error has occured" - Family plan subscription

Hello,I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I have this message "An error has occured" ... What cou...

  • Visitor
  • Hello, I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

can i check who were my plan members in the previous premium family

PlanPremiumCountry thailand Device(iPhone 13 pro)Operating System(iOS 16,.) My Question or IssueIs there any ways i can check who were my family members in the previous premium family package because this year i've changed to a new family member. rig...

  • Newbie
  •   Plan Premium Country thailand   Device (iPhone 13 pro) Operating System (iOS 16,.)   My Question or Issue Is there any ways i can check who were my family members in t...
  • Maxim
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 459 Views
  • 1 replies
  • 0 likes

I have premium individual cancelled it but still can't get family plan

I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan

  • Visitor
  • I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Accept Invite

Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps popping up. Any idea?

  • Visitor
  • Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps p...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

como paso de pago mensual a prepago 6 meses ?

Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.

  • Visitor
  • Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
  • Billy-J
  • Spotify Star
  • 1107 Views
  • 1 replies
  • 0 likes
  • 1107 Views
  • 1 replies
  • 0 likes

Inviting family members to spotify premium plan

PlanPremium FamilyCountrySingapore DeviceiPhone, oppo etc. My Question or IssueBuggy Invite link. I have several issues just trying to invite my family members into the premium plan.First off, I can only send an invite link to my family members. This...

  • Visitor
  • Plan Premium Family Country Singapore   Device iPhone, oppo etc.     My Question or Issue Buggy Invite link. I have several issues just trying to invite my family members i...
  • Billy-J
  • Spotify Star
  • 3298 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3298 Views
  • 1 replies
  • 0 likes

"an error has occured" add a member to family premium

Hi, I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has occurred, please try again later".We've tried uninstalling the ...

  • Newbie
  • Hi,   I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has o...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes

Can't accept family invitation

Plan: FreeCountry: HungaryDevice: Motorola G31 Operating System: Android I received an invitation to our family account, but after typing in the address, the app tells me I can't join because I'm abroad. I checked and my location is correctly set, th...

  • Newbie
  • Plan: Free Country: Hungary Device: Motorola G31  Operating System: Android   I received an invitation to our family account, but after typing in the address, the app tells me I c...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month Premium Trial won't activate.

I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen to activate it. Through Spotify support, they recom...

  • Newbie
  • I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen ...
  • Lyubka
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 330 Views
  • 1 replies
  • 0 likes

Cannot join Family plan with my account

Hi,I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I don't know why I was kicked from the group so I tried the group ...

  • Casual Listener
  • Hi, I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months."   I...
  • Maxim
  • Spotify Star
  • 1647 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1647 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • OscarDC
  • Moderator
  • 4496 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 4496 Views
  • 6 replies
  • 1 likes

Solved!! Spotify Kids app in Latvia

PlanPremiumCountryLatviaDevice(iPhone 12 Pro, iPad 8th generation)Operating System(iOS 16.6) My Question or IssueWhy there isn’t Spotify Kids app in Latvia? I bought Premium Family subscription for this reason. Any recommendations for my 6 year old d...

  • Casual Listener
  • ...remium Family subscription for this reason. Any recommendations for my 6 year old daughter? 
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

Changing from Duo to Family

PlanPremiumCountryPolandDeviceHuawei p30 liteOperating SystemAndroidMy Question or IssueMy family decided to get Premium Family. I've used Premium Duo with my cousin who lives with us. I've got an invitation from my mom but but whenever I entered our...

  • Newbie
  • Plan Premium Country Poland Device Huawei p30 lite Operating System Android My Question or Issue My family decided to get Premium Family. I've used Premium Duo with my cousin who lives w...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 1 replies
  • 0 likes

Family lost access to Premium Family account.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Family CountryUKDeviceGoogle Pixel 6 My Question or IssueI have had Spotify family for a month now, it's been fine. Howe...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family  Country UK Device Google Pixel 6   &n...
  • devensega
  • Casual Listener
  • 634 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 634 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing region when moving from one country to another

PlanPremium/FamilyCountryU.S. -> IsraelDevice(iPhone 13)Operating System(iOS) My Question or IssueWe recently moved from one country to another, and it won't work to invite family members to join my family plan now- it gives me an error that we're no...

  • Casual Listener
  •   Plan Premium/Family Country U.S. -> Israel Device (iPhone 13) Operating System (iOS)   My Question or Issue We recently moved from one country to another, and it won't w...
  • Joan
  • Moderator
  • 633 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 633 Views
  • 3 replies
  • 0 likes

In our premium account, profiles are forced to listen to the same content

We are both logged in with our separate profiles, but we can’t separate from the Tesla connected car. I’m at home & I want to listen to something else while she’s driving far from home. What’s playin in the Tesla also changes - she changes it back & ...

  • Visitor
  • We are both logged in with our separate profiles, but we can’t separate from the Tesla connected car. I’m at home & I want to listen to something else while she’s driving far from home. What’s ...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! What happens if you join a Family Plan Premium? My partner and I are considering getting on this pla

Plan: PremiumCountry: USMy Question: What would happen to my data and playlists if I join a Premium for Family Plan? I currently have Premium as an individual. My partner and I are considering getting on this plan together but I want to be sure I won...

  • Casual Listener
  • Plan: Premium Country: US My Question: What would happen to my data and playlists if I join a Premium for Family Plan? I currently have Premium as an individual. My partner and I are c...
  • markowenspence
  • Visitor
  • 522 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 522 Views
  • 2 replies
  • 0 likes