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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140649 Views
  • 32 replies
  • 8 likes
  • 140649 Views
  • 32 replies
  • 8 likes

Switched to Spotify Premium Family but how can I check I'm not being charged anymore for old Premium

Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription anymore? Thanks!

  • Visitor
  • Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription a...
  • kaworu_bloodpaw
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify cannot find my address

PlanPremiumCountryMalaysiaDeviceAcer Spin (Laptop)Operating SystemWindows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the a...

  • Casual Listener
  • Plan Premium Country Malaysia Device Acer Spin (Laptop) Operating System Windows 10   My Question or Issue   I cannot join my sister's family premium plan as Spotify states "T...
  • knayel
  • Newbie
  • 7462 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 7462 Views
  • 4 replies
  • 1 likes

cant accept DUO Invite

hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont allow me to accept her invite as it cannot confirm that I live in the sam...

  • Visitor
  • hi I'm tearing my hear out! I live with my wife   and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address  but Spotify wont a...
  • kaworu_bloodpaw
  • Roadie
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution The person I invated to my familiar plan can't access

My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.

  • Visitor
  • My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
  • Lyubka
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I stop spotify playing random suggestions I want to listen to my pl

Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription

  • Newbie
  • Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
  • MihailY
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium

The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that tried to join. Got the error that they can only join one...

  • Visitor
  • The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that t...
  • Joan
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution mi banco me cambio el plastico y hoy no se pudo realizar el cobro

mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borro los miembros de mi familia esto es normal??

  • Visitor
  • mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borr...
  • Joan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

i have been charged twice in a month

I don't know where is the problem, but I have been charged twice in one month.I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that solution in Spotify community website.IDK if that is ...

  • Casual Listener
  • I don't know where is the problem, but I have been charged twice in one month. I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that ...
  • kaworu_bloodpaw
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play music on two different devices simultaneously

PlanPremium FamilyCountry Device(iPhone 11)Operating System(iOS 16) My Question or IssueHello - I've been paying for a premium family plan for over a year, but still have not been able to play music on two different devices simultaneously. And before...

  • Newbie
  • Plan Premium Family Country   Device (iPhone 11) Operating System (iOS 16)   My Question or Issue Hello - I've been paying for a premium family plan for over a year, but still h...
  • Lyubka
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I payed this month and it's still showing me update your payment method

I have the receipt for this month and it's still showing me update your payment method ASAP massageNote i payed with PayPal and i haven't lost any of the premium features yet

  • Casual Listener
  • I have the receipt for this month and it's still showing me update your payment method ASAP massage Note i payed with PayPal and i haven't lost any of the premium features yet
  • Alex
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding family to family plan

So I have a family plan and 5 of us are currently using the family plan. The 6th person (my daughter) was accidentally signed out and now she is trying to join back in. However, the address on file for us is in the US and we are currently living in S...

  • Visitor
  • So I have a family plan and 5 of us are currently using the family plan. The 6th person (my daughter) was accidentally signed out and now she is trying to join back in. However, the address on file f...
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenia mi premium familiar anual pero en la renovación quedó mensual y no de

Tenia mi premium familiar anual pero en la renovación quedó mensual y no deja cambiarlo de nuevo a pago Anual que hago?

  • Visitor
  • Tenia mi premium familiar anual pero en la renovación quedó mensual y no deja cambiarlo de nuevo a pago Anual que hago?
  • Lyubka
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Permium overseas

HelloI am currently travelling in Australia. My family has the family premium plan. Some how I got logged out and now I can’t log back in again. So my father invited to the plan. So when a write in the address in Sweden to verify. It says I can’t log...

  • Visitor
  • Hello I am currently travelling in Australia. My family has the family premium plan. Some how I got logged out and now I can’t log back in again. So my father invited to the plan. So when a write i...
  • Lyubka
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I share Family Plan with family who works away?

Before I go and upgrade my premium to family I wanted to see if it would even be worth it first. I live with my mom and my brother. My brother's work has him working on site in oil rigs and related jobs so he isnt home for a few months at a time but ...

  • Visitor
  • Before I go and upgrade my premium to family I wanted to see if it would even be worth it first. I live with my mom and my brother. My brother's work has him working on site in oil rigs and related j...
  • Dian
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium set back to free account

My premium Family account has been set back to Free by telphone company KPN in the netherlands, but I have my premium family account contracted with spotify and not KPN! KPN said they cant help me anymore because I'm not their client anymore. I can't...

  • Visitor
  • My premium Family account has been set back to Free by telphone company KPN in the netherlands, but I have my premium family account contracted with spotify and not KPN! KPN said they cant help me a...
  • Vasil
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes