pagamento não computado

[pcvfvc10]

Na data do dia 01/01/2023 o Spotify descontou o valor da mensalidade do meu cartão de crédito porém no meu painel de conta está aparecendo problema com o meu pagamento, sendo que está descontado do cartão

[AlejaR]

Hey @pcvfvc10.

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

In this case, we'd suggest starting off by checking the receipts of your account. There, you can have a look at all your charges and make sure the payment went through successfully.

On another note, you can also check the status of the payments on your bank statement. If a regular payment fails, we try to take it again later. You may see both the failed payment and the payment that went through on your bank statement, but keep in mind only one has actually been taken.

Lastly, the best way to go in this case is to contact our Customer Support team, so they can help you to check your payments and your account more thoroughly. You can find out how to contact them here.
 

We hope you found this helpful. We're always here to help.