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Why can't family members use Spotify at the same time?

Why can't family members use Spotify at the same time?

Avatar of
Not applicable
2023-09-29 07:02 PM
When two family members on the family plan are using the Spotify app at the same time, one will get kicked off.
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Avatar of Maxim
Spotify Star
Spotify Star
2023-09-30 07:47 AM

Hey there,

 

Thanks for reaching out.

Can you please launch the Spotify app on both devices, then head into the app's Settings > Account. Does it show the same username and email address there or is it different? 🙂 All members of a Premium Family plan are supposed to use their own account.

 

Let me know!

MaximSpotify Star
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