Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27583 Views
44 replies
4 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...
...acbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue September 1, I bought the premium family package and it was going fine until y...
Spotify Star
188 Views
1 replies
0 likes
Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?
Have been sent the link multiple times and we have confirmed the address is correct. why can i not be added to his duo plan? do i need to cancel mine first?
Moderator
191 Views
1 replies
0 likes
When I remove a member, they reappear without getting removed PLANPremiumCountryIndiaDeviceallOperating SystemN/A My Question or IssueAs stated above
When I remove a member, they reappear without getting removed PLAN Premium Country India Device all Operating System N/A My Question or Issue As stated above
Spotify Star
198 Views
1 replies
0 likes
Plan: Premium FamilyOS: Android Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists. Is that typical? Is there any way to recover their accounts? I...
Plan: Premium Family OS: Android Our Premium Family plan increased in price last week, but that increase showed up as a disruption in service, so my kids lost their accounts and playlists....
Spotify Star
203 Views
1 replies
0 likes
I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?
I have gotten back with my ex and now want to join our family account again. Where can I see when my 12 months wait is done?
Spotify Star
784 Views
5 replies
0 likes
i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us
i have already been a familiar plan member, we left the plan and now we are trying to join again in another plan, but the app doesnt let us
Spotify Star
362 Views
3 replies
0 likes
PlanFamilyCountryAustraliaDeviceMacbook ProOperating SystemVentura My Question or IssueWhen I try to add my family members to the family account, the "we're all mixed up" screen appears. I have deleted cache and restarted, didn't help. I pay for fami...
Plan Family Country Australia Device Macbook Pro Operating System Ventura My Question or Issue When I try to add my family members to the family account, the "we're all m...
Moderator
291 Views
1 replies
0 likes
A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!
A family memeber in the household can't get into my premium family plan. The system asked to verify the address and it's not working. Anyone can provide a workaround to this/solution? Much appreciated!
Spotify Star
314 Views
4 replies
0 likes
PlanPremium family CountryFinland My Question or IssueIs Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an account for a child without email address?
Plan Premium family Country Finland My Question or Issue Is Spotify Kids not available in Finland? It's part of the reason I upgraded to Family premium. How can I get an a...
Spotify Star
975 Views
5 replies
1 likes
We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family group and thinks we live in different countries. Is ther...
We have started a family account with my wife and kids, we all live under the same roof but we use French and Dutch mobile phones. For some reasons, Spotify does not allow us to join the family g...
Spotify Star
316 Views
3 replies
0 likes
Hi,We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family account. Only the two parents have phones so can only ...
Hi, We are a large family with lots of echo dot devices in different rooms including bedrooms. Not all listeners (family members) are owners of phones/emails to sign up separately under the family a...
220 Views
0 replies
0 likes
PlanPremium Family CountryAustralia Device(iPhone My Question or Issuewhy am I receiving regionally relevant adds in the middle of podcasts?I am a premium family member and had thought we paid to remove these interruptions
Plan Premium Family Country Australia Device (iPhone My Question or Issue why am I receiving regionally relevant adds in the middle of podcasts? I am a p...
Casual Listener
840 Views
6 replies
2 likes
hi. i need a pro here. i've searched but cannot find any complete answers. thanks! i have lived in Portugal for 8 years, moving from USA where I started my Spotify premium account. After moving, I kept the account as an USA account since everything s...
...ther troubleshooting methods have failed. i'm thinking of changing my premium family account location from USA to Portugal. i should be able to figure out how to do this, but have this as the most i...
Spotify Star
435 Views
3 replies
0 likes
For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the desktop website and it said something about my payment, whe...
For years and years, probably since 2016 I've been in my family´s premium plan (we are 3 people). Today all of a sudded I opened the app and it says I no longer have that plan. I went to the d...
Spotify Star
202 Views
1 replies
0 likes
I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been extended till 6 months, I don't know what is happeni...
I was on premium mini which is available for 1 day and I did the payment for premium family of 6 people but now I am not able to access my premium family page and it says that premium mini has been e...
Spotify Star
179 Views
1 replies
0 likes
Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns.Hur skall jag göra för att återfå abonnemanget?
Det kort som jag tidigare betalat mitt Famllyabonnemang har bytts mot ett nytt kort som tydligen inte godkänns. Hur skall jag göra för att återfå abonnemanget?
Spotify Star
253 Views
1 replies
0 likes
My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address.I have update the Country details to Ireland; i don't appear to be able to see/edit my actual addre...
My address is correct on my Spotify Account; I try to add my son as a 3rd person on my Spotify Account but it says we need to live in the same address. I have update the Country details to Ireland; ...
Spotify Legend
225 Views
3 replies
0 likes
Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. Mogelijk kom ik niet in aanmerking omdat ik het abonne...
Ik wil mijn abonnement Premium Duo overzetten naar Premium Family omdat er meerdere mensen in huis zijn die er gebruik van willen maken. Wanneer ik deze optie selecteer geeft hij een ‘error’ aan. M...
Moderator
451 Views
1 replies
0 likes
i pay with google pay but i don't know my account
i pay with google pay but i don't know my account
Spotify Star
147 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceIBM-compatible PC and Cell PhoneOperating SystemWindows 10 and Android My Question or IssueRecently, Spotify is also playing other songs inspired by my liked songs when I select my liked songs. How do I ensure this requirem...
Plan Premium Country USA Device IBM-compatible PC and Cell Phone Operating System Windows 10 and Android My Question or Issue Recently, Spotify is also playing other song...
Casual Listener
330 Views
2 replies
0 likes
