Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryUK DeviceAcer Aspire 5 laptop, Samsung Galaxy S7 (but same issue on various devices i've tried) My Question or IssueI have the controlling account for my Family Premium membership. I've so far only added myself and my one daughter t...
PlanPremiumCountryPortugalDeviceSamsung Galaxy Operating System(iOS 10 My Question or IssueI have a Premium plan but my wife who lives in the same house as me cannot join. Each time I send her an invitation the message received back is that she can o...
I purchased spotify last month on the 17th of January. On the 17th of February i was charged the monthly fee. Because January was my first month with a spotify account it is supposed to be free for that month. I'd like to know if the fee that was cha...
PlanPremiumCountry android
I can't back nor forward tracks and it's not using my likes playlist. It's like a free version but I can choice songs whenever I want
My fam all wanted to switch from Pandora, and while I can see the appeal of having a little more access to music; some of the settings are beyond frustrating!!! We just got started and there is no more "collaboration" setting, wth?? And why is there ...
No puedo agregar a un familiar. Ami cuenta familiar premium, porque sale que tengo un plan free?
My wife is admin on the family premium.Her invite was to my google account (february 2019).My iphone is logged in (gmail and password) and shows premium.When using windows downloaded app and logging in via google auth (which seems to be only option),...
My Question or IssueWhen will i be able to link my kids spotify account with alexa?
Everytime they try to link to my family plan there's an error but no explanation. What do I have to do????
Ayuda . Solo quiero actualizar pago pero sin perder los datos del plan familiar , no quiero enviar los datos de cada miembro otra vez
Al cerrar sesion spotify familiar siendo yo quien administra, se cierra tambien de los miembros del plan?
Music just stopped working. Can't fix
Hi to you all, I have a premium family membership and unfortunately one of the members passed away recently.I have sent from his account the favorite songs playlist to mine, so I can enjoy it also. However, I would like to remove his account so I can...
I invited my boyfriend but it says he's in another country but he's not?
My Question or IssueI want to convert my daughters and my plans (separate) into a duo premium plan. If I do this, will she lose her playlists?
PlanPremium FamilyCountryGermanyMy Question or IssueWhen I started Spotify Premium back in 2018, there was no Duo option, that's why I have the Family account, which I don't really need (we are just two people). Somehow I can not switch to Duo option...
PlanFamilyCountry UK My Question or Issue I pay £14.99/month for family subscription. I have 2 Alexas and an Echo Dot. I can't wok out how to have spotify running on each Alexa device, but different music on each through Spotify. We can only seem to ...
Bonjour, est-ce qu'un compte famille impose que tout les membres se suivent et voient les détails (suivis, playlists, abonnés) des comptes ?Merci !
The song is getting paused when I go to home screen or open a different app. Help me with the settings