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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134793 Views
  • 32 replies
  • 8 likes
  • 134793 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify kids - can’t find the app

Hi, I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was available in some countries, but the latest update I can find...

  • Visitor
  • Hi,   I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was a...
  • Yordan
  • Moderator
  • 1162 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1162 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium for family isn't available in quebec

PlanFree/Premium to Premium familyCountryCanada - Province of QuebecMy Question or IssueI currently have an individual free subscription. I am looking to get the family premium subscription. The only options offered on the Spotify website all include...

  • Casual Listener
  • Plan Free/Premium to Premium family Country Canada - Province of Quebec My Question or Issue I currently have an individual free subscription. I am looking to get the family premium s...
  • Dian
  • Spotify Legend
  • 13887 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 13887 Views
  • 8 replies
  • 1 likes

Superuser Contribution How do i add family to my account, when i click on add feature it does nothing, im the main user who

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit Russian Songs on Shared Family playlist

PlanPremiumCountryUSADeviceAndroid PhonesOperating SystemGoogle App My Question or IssueOur family joint playlist is full of recommendations in Russian, many of them explicit. We don't listen to Russian music, there are NO Russian Songs on this playl...

  • Visitor
  • Plan Premium Country USA Device Android Phones Operating System Google App   My Question or Issue Our family joint playlist is full of recommendations in Russian, many of them e...
  • AlejaR
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicked everyone off family plan

PlanFamily Premium Deviceall iPhones My Question or IssueWoke up to no Spotify. My dad (the head of the plan) got 2 emails (attached below), and then everyone was kicked off the plan. It says it had issues processing our payments, and that's why it s...

  • Newbie
  • Plan Family Premium   Device all iPhones   My Question or Issue Woke up to no Spotify. My dad (the head of the plan) got 2 emails (attached below), and then everyone was kicked off t...
  • Elena
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 268 Views
  • 1 replies
  • 0 likes

Algorithm lost?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I join a Family Premium with my account, I know that i can keep all my Songs and Playlists...

  • Newbie
  • ...oin a Family Premium with my account,  I know that i can keep all my Songs and Playlists but do I keep my algorithm too or does it get resetted?
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan

Help! Does the family plan allow you to each listen to your own music at the same time? My girls keep fighting over who gets to listen to the app.

  • Newbie
  • Help!  Does the family plan allow you to each listen to your own music at the same time?  My girls keep fighting over who gets to listen to the app.  
  • OscarDC
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Changing from duo to family

We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get something a pop-up to tell him to sign up for premium. What i...

  • Visitor
  • We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get s...
  • Maxim
  • Spotify Star
  • 972 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 972 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Does Family Subscription All Acct Manager to See Members Playlists

My Question or Issue If I upgrade to the family subscription for my younger kids will I, as the account manager, still be able to see their playlists and what they are listening too?

  • Newbie
  •   My Question or Issue   If I upgrade to the family subscription for my younger kids will I, as the account manager, still be able to see their playlists and what they are listening t...
  • Elena
  • Moderator
  • 4759 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 4759 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Duo

When listening to my account on my speakers, when my dad who is on the family duo account opens up his own account under this plan and plays music through his speaker, my speakers shut off… And vice a versa. HELP

  • Casual Listener
  • When listening to my account on my speakers, when my dad who is on the family duo account opens up his own account under this plan and plays music through his speaker, my speakers shut off… And v...
  • Yordan
  • Moderator
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account created in different country can't join Family plan

I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account was originally created in a different country, where t...

  • Visitor
  • I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account w...
  • Jmlaurence
  • Visitor
  • 5396 Views
  • 3 replies
  • 3 likes
  • Premium for Family
  • 5396 Views
  • 3 replies
  • 3 likes

Superuser Contribution family addreeses didn't match

Hi guys, I want to join family plan but our addresses didn't match. difference is that in first account the address is written in US style, but my account can't find it (only EU/SK version of the address). If I ask to change the address, all other me...

  • Visitor
  • Hi guys, I want to join family plan but our addresses didn't match. difference is that in first account the address is written in US style, but my account can't find it (only EU/SK version of the a...
  • Eni
  • Moderator
  • 305 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 305 Views
  • 2 replies
  • 1 likes

Solved!! Premium Family Members pause each other

PlanPremium Family We have a Premium Family Membership with 3 persons.With 2 persons there is a problem. It is not possible to simultanously listen to Spotify. When one is listening and the other wants to start, it pauses the other member. The playli...

  • Casual Listener
  • Plan Premium Family   We have a Premium Family Membership with 3 persons. With 2 persons there is a problem. It is not possible to simultanously listen to Spotify. When one is listening a...
  • Helix78
  • Casual Listener
  • 1166 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1166 Views
  • 2 replies
  • 0 likes

Superuser Contribution Moved to another country, duo plan doesn't recognize address

I opened my account in the US. Now I live in EU. I'm trying to set up a Duo Premium account with my son, who lives in my house. Every attempt fails saying "you are trying to set up an account with someone in another country" even though we are puttin...

  • Casual Listener
  • ...ard. How can I get my son on a family plan?
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Sending invites to new Family Plan members

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account was opened using my e-mail address associated with my internet provider. I...

  • Visitor
  • ...potify account was opened using my e-mail address associated with my internet provider.  I have been unable to send invites.  Do only Google e-mail addresses work to link family plan m...
  • Bittencourt
  • Spotify Star
  • 471 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 471 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan Premium

I have an invitational link and right address, but I cant join because I can't use the right address. Also, for some reason spotify support chat window also broken as **bleep**, dissapears after ~10 minutes(????).I have the mail address of owner of f...

  • Casual Listener
  • ...0 minutes(????). I have the mail address of owner of family premium if it requested
  • Denis211
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duo Premium bug

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address. What is going on!? I restarted her p...

  • Casual Listener
  • Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the...
  • OscarDC
  • Moderator
  • 1470 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1470 Views
  • 4 replies
  • 0 likes

Superuser Contribution CANNOT ADD ADDRESS/MEMBERS FOR PREMIUM FAMILY

My Question or IssueI have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade)Point 2. asks for your address - just freezes......NO RESPONSE AT ALL and won't let me go back or forwards ...

  • Visitor
  • My Question or Issue I have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade) Point 2. asks for your address - just freezes........
  • ja2369
  • Casual Listener
  • 1810 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 1810 Views
  • 11 replies
  • 2 likes

Superuser Contribution Unable to register address

Trying to add address to my premium family account, so i can add family members, without success.When I enter the address it comes in the addresses dropdown, i select it and then click find address, and it brings up my full address.I then click confi...

  • Casual Listener
  • Trying to add address to my premium family account, so i can add family members, without success. When I enter the address it comes in the addresses dropdown, i select it and then click find a...
  • ja2369
  • Casual Listener
  • 4801 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 4801 Views
  • 9 replies
  • 0 likes

Spotify Family plan no longer active after my work deactivated then reactivated my email

Has anyone had this problem? Was there a fix to reactivate Spotify family on my email? I will have the family plan creator delete my account and resend a link to see if that works

  • Visitor
  • Has anyone had this problem? Was there a fix to reactivate Spotify family on my email? I will have the family plan creator delete my account and resend a link to see if that works
  • Loxer
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes