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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77413 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
95105 Views
73 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77965 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208899 Views
267 replies
35 likes
even though my daughter is standing right next to me, when she tries to connect to the family plan and gives the exact same address, it says she doesn't live in the same country
even though my daughter is standing right next to me, when she tries to connect to the family plan and gives the exact same address, it says she doesn't live in the same country
Moderator
396 Views
2 replies
1 likes
PlanPremium (Individual)CountryEgyptDeviceApple iPhoneOperating SystemiOS 17 My Question or Issue Hello everyone! I was given a voucher for an individual premium subscription for a period of 3 months. I would like to convert an individual plan into a...
...remium subscription for a period of 3 months. I would like to convert an individual plan into a family plan. Will I be Able to do it? Given that the individual premium plan is activated with a voucher
Moderator
420 Views
1 replies
0 likes
PlanFamilyCountrySpainDeviceAll (account issue)Operating SystemAll (account issue) My Question or IssueI have one family member that is unknown on my family plan and I cannot delete it. because the button is not available. Is there any way to delete ...
Plan Family Country Spain Device All (account issue) Operating System All (account issue) My Question or Issue I have one family member that is unknown on my family plan and I c...
Casual Listener
335 Views
2 replies
0 likes
cuando le envío el link de invitación para premium family a mis familiares, en el momento de que ingresan la dirección y el sistema la encuentra se queda cargando y sale que "hubo un problema, intente mas tarde", que se puede hacer para corregir esto...
cuando le envío el link de invitación para premium family a mis familiares, en el momento de que ingresan la dirección y el sistema la encuentra se queda cargando y sale que "hubo un problema, i...
Moderator
472 Views
3 replies
0 likes
We have been using family plan for years and then suddenly we got logged out and our plan is gone. Now we created a new family plan now and yet me and my siblings cant accept the family invite. Is there a problem with spotify right now?
We have been using family plan for years and then suddenly we got logged out and our plan is gone. Now we created a new family plan now and yet me and my siblings cant accept the family invite. Is t...
Moderator
292 Views
1 replies
0 likes
I am trying to pay for my membership with a prepaid visa and the system won't accept it.
I am trying to pay for my membership with a prepaid visa and the system won't accept it.
Roadie
680 Views
1 replies
0 likes
Is it possible for the manager of a Family Plan to temporarily disable an account? For example, can I disable my daughter's access until her chores are done, and then reenable it?
Is it possible for the manager of a Family Plan to temporarily disable an account? For example, can I disable my daughter's access until her chores are done, and then reenable it?
Spotify Star
583 Views
1 replies
0 likes
hi I am a regular user with one account. I had an offer for two months of family subscription pop up but I didn't take advantage. any ideas on how I can now get this offer? I'm in the UK if that makes any difference!
hi I am a regular user with one account. I had an offer for two months of family subscription pop up but I didn't take advantage. any ideas on how I can now get this offer? I'm i...
Visitor
1426 Views
3 replies
0 likes
PlanPremium FamilyCountryUSADeviceLuoran MP3 PlayerOperating SystemAndroid Nougat My Question or IssueI have shared playlists with my kids, and I am able to add them to their Spotify kids accounts. However, there is no heart icon to favorite music fr...
Plan Premium Family Country USA Device Luoran MP3 Player Operating System Android Nougat My Question or Issue I have shared playlists with my kids, and I am able to add them to t...
Moderator
795 Views
2 replies
5 likes
"Something went wrong, and yourw unable to join this family plan" error message
"Something went wrong, and yourw unable to join this family plan" error message
Moderator
1361 Views
5 replies
1 likes
I want to change my plan for a familiar plan, but i have paid 1 year.
I want to change my plan for a familiar plan, but i have paid 1 year.
Spotify Star
504 Views
3 replies
0 likes
when I go I to manage my plan the option to add members isn't there. I have the family plan with only 2 members and it allows up to six.
when I go I to manage my plan the option to add members isn't there. I have the family plan with only 2 members and it allows up to six.
Spotify Star
481 Views
3 replies
0 likes
I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account.How do I verify my account or get back to my family's plan? My sister tried to invite me but I always get this messa...
I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account. How do I verify my account or get back to my family's plan? M...
Moderator
14635 Views
5 replies
0 likes
PlanPremium FamilyCountryAustraliaDeviceiPhone 14 and Macbook Pro 2022 model - both running latest OS and Spotify updatesMy Question or IssueMy setup:User 1 logged in on iOS app (spotify premium)Multiple alexa echo dot devices showing up in "Spotify ...
Plan Premium Family Country Australia Device iPhone 14 and Macbook Pro 2022 model - both running latest OS and Spotify updates My Question or Issue My setup: User 1 logged in on iOS a...
363 Views
0 replies
0 likes
My husband and daughter have successfully connected to Premium Family from their Androids but my son is blocked when he tries to confirm his address (the same as ours ofcourse) from his iPhone 8.I am really frustrated as I decided to get Family becau...
My husband and daughter have successfully connected to Premium Family from their Androids but my son is blocked when he tries to confirm his address (the same as ours ofcourse) from his iPhone 8. I...
Casual Listener
426 Views
4 replies
0 likes
Ich habe ein Family-Abo für die Familie abgeschlossen, während die Teilnahme für meine Frau unproblematisch erfolgte, gelingt es mir nicht auch meinen 13-jährigen Sohn hinzuzufügen, da dieser kein Profil anlegen kann. Sein Geburtsjahr wird nicht akze...
Ich habe ein Family-Abo für die Familie abgeschlossen, während die Teilnahme für meine Frau unproblematisch erfolgte, gelingt es mir nicht auch meinen 13-jährigen Sohn hinzuzufügen, da d...
Newbie
4718 Views
2 replies
0 likes
I have upgraded to premium family and invited 4 members. Only two of them has received an e-mail to get started. The two others do not receive mail. I have uninvited and invited them again but nothing happens. Help.....,,.!
I have upgraded to premium family and invited 4 members. Only two of them has received an e-mail to get started. The two others do not receive mail. I have uninvited and invited them again but n...
Moderator
1529 Views
13 replies
2 likes
PlanPremium Duo to Premium FamilyCountryUSADevicePixel 7, PCOperating SystemAndroid 14, Windows 11 My Question or IssueI currently have my own Duo plan with my sister. My parents got a family plan and have invited us to join their Family plan. When I...
Plan Premium Duo to Premium Family Country USA Device Pixel 7, PC Operating System Android 14, Windows 11 My Question or Issue I currently have my own Duo plan with my sister. My p...
Spotify Star
427 Views
1 replies
0 likes
Plan/PremiumCountrySwitzerlandDevice(iPhone )Operating System(iOS .) My Question or IssueI am part of a family plan of my ex boyfriends family. I'd like to start my own subscription an individual premium without loosing all of my music. I don't find ...
Plan /Premium Country Switzerland Device (iPhone ) Operating System (iOS .) My Question or Issue I am part of a family plan of my ex boyfriends family. I'd like to start my own s...
Community Legend
444 Views
1 replies
0 likes
I’ve used Premium DUO and now I want to add more people from my family to the Premium Tier. Sending them invitations and using the same real address somehow doesn’t work. What should I do in this case?
I’ve used Premium DUO and now I want to add more people from my family to the Premium Tier. Sending them invitations and using the same real address somehow doesn’t work. What should I do in this case?
Casual Listener
282 Views
2 replies
0 likes
