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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140647 Views
  • 32 replies
  • 8 likes
  • 140647 Views
  • 32 replies
  • 8 likes

Superuser Contribution Duo payment only with PayPal, redeem 3-months premium code doesn't work

I chose duo with sharing Spotify on 2devices (me and my wife). We bought the 3-Months Premium with Code, but then "error" occurs, saying that Duo isn't chargeable through Redeem Codes. So should I really cancel my Duo and have a solo-premium for 3mon...

  • Visitor
  • I chose duo with sharing Spotify on 2devices (me and my wife). We bought the 3-Months Premium with Code, but then "error" occurs, saying that Duo isn't chargeable through Redeem Codes. So should I re...
  • Lyubka
  • Moderator
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have my own Spotify account but my dad is the family premium plan member and I have always used my account just he is the one that pays. The last couple of times It keeps saying that I have to downgrade even though I have been invited to use premiu...

  • Visitor
  • I have my own Spotify account but my dad is the family premium plan member and I have always used my account just he is the one that pays. The last couple of times It keeps saying that I have to d...
  • Eni
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why don't my podcasts show on my home screen?

I'm flooded with podcasts on my home screen k don't subscribe to. Yet podcasts I support and follow only can be accessed in my library.

  • Casual Listener
  • I'm flooded with podcasts on my home screen k don't subscribe to. Yet podcasts I support and follow only can be accessed in my library.
  • GooseKnee
  • Casual Listener
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes

Solved!! Renaming family members

Hello everyone, I was wondering if i can rename the Family accounts. Right now my account is used inside the house and Im using my sons. I would like to rename them according to there usage but i cant find an option to rename them. Thanks in advance....

  • Casual Listener
  • Hello everyone,   I was wondering if i can rename the Family accounts.   Right now my account is used inside the house and Im using my sons. I would like to rename them according to t...
  • l3v1ck
  • Visitor
  • 1321 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1321 Views
  • 2 replies
  • 0 likes

Superuser Contribution Red warning on app open after migrating from Premium to Family Premium

PlanFamily PremiumCountryBrazilDevicePixel 4 XLOperating SystemAndroid 13 My Question or IssueI keep getting a big red warning on app open after migrating from Premium to Family Premium asking to add a payment form. Spotify does not even let me add a...

  • Newbie
  • Plan Family Premium Country Brazil Device Pixel 4 XL Operating System Android 13   My Question or Issue I keep getting a big red warning on app open after migrating from Premium to Family...
  • Yordan
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Family account not working. member accepted invite while traveling

I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot accept the family invite

  • Casual Listener
  • I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot a...
  • Wiggleydoo
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I change the user profile in Spotify website on PC?

My spouse is signed in with the profile, I can pull their account up (with their Playlists and settings), but I can not find a way to switch from their profile to mine. I'm using the website to listen from a PC. This should be a simple thing to do, j...

  • Visitor
  • ...isten from a PC. This should be a simple thing to do, just switch from one family member to another one. That way, we don't mess up each others preferences in listening.
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to block explicit material but can't click on children's names.

I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.

  • Visitor
  • I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.
  • MihailY
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has deleted some members from my family from my Spotify premium

Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof

  • Visitor
  • Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof
  • MihailY
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Can I sign up for Premium Spotify in Oman and use it in the UK too?

Can someone gift Spotify Premium from the UK? I have moved from the UK to Oman permanently and my sister wants to gift a year's worth (she lives in the UK) is this possible or would it be easier if I sort it out in Oman? How much would it be for a si...

  • Visitor
  • ...f I sort it out in Oman? How much would it be for a single and family subscription? Many thanks!!
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Unable to join a family account twice a year

Hi all!I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'. Someone else took the place in my 'old' family, so now I cannot use any family acount anymore. Can you h...

  • Casual Listener
  • Hi all! I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'.  Someone else took the place in my 'o...
  • koyinsola
  • Newbie
  • 2750 Views
  • 3 replies
  • 1 likes
  • 2750 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tenía el plan premium gratis y pague el plan familiar para 6 personas

Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar梁 parece que tengo que cerrarlo y abrir otro nuevo pero perdería toda la música gua...

  • Visitor
  • Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar🥺 parece que tengo que cerrarlo...
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t listen in offline

when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan

  • Visitor
  • when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan
  • Joan
  • Moderator
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Superuser Contribution can't join spotify family plan "there was a problem please try again later"

family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in

  • Visitor
  • family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
  • Ola1986
  • Casual Listener
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution me cobraron de mas en mayo

en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!

  • Visitor
  • en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
  • Lyubka
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music

Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!PlanFamily/PremiumCountryAust...

  • Visitor
  • Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music w...
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 0 likes

My husband can't join our Spotify Premium Family plan

I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...

  • Casual Listener
  • I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....
  • Maxim
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks

  • Visitor
  • Hello   I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks
  • Novy
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes