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Re: Family Spotify Premium

Re: Family Spotify Premium

old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble 







1 Reply

Hey @JeremyC5,


Thank you for reaching out here in the Community.


First off, we'd recommend that you make sure that the country set on each account matches the one on the Family Owner's account. Your daughter can double check that on her account page.


Secondly, you can go ahead and update the Address on the Owner account and try sending an invitation link again. She needs to make sure she Logged out everywhere, following the instructions here. After that, she should open the link from the e-mail again. When she's redirected to the account page, there will be a confirmation screen, where she'd need to enter the correct details there and click on SUBMIT.


Note: We usually recommend using an incognito window as it doesn't keep that info saved. 

More info about Premium Family plans can also be found here.


Hope this helps. If you have any questions or need anything else, the Community is here for you.

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