Cannot join Family Plan

[minzoasks]

For personal reasons, my brother couldn't be in charge of the Premium for Family Plan so we decided to change the account holder but we had a warning that we couldn't join a new Family Plan for at least 12 months. Is there something we can do to change that?

Can I start a Family Plan or my family members will still be affected by this?

[Maxim · Accepted solution]

Hey @minzoasks,

Thanks for reaching out.

Users can switch Premium Duo/Family plans once every 12 months and unfortunately, no exceptions can be made.

Hope this clears things up 🙂