Payment error

[#1]

I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!

[Susan_GP]

Hi there,

Thank you for your post here in the Community.

In this case, the best is to contact our Support team. They'll help you check the situation and give you the available options to resolve it. 

On another note, you can find our refund policy here.

Let us know if you have any questions!