Family account, Can't verify address

[Tobbe_L]

Received an email about verification about a week ago, did that and it was ok.

Yesterday I received an email that says they couldn’t verify my account and was disconnected from our family account.

[Tobbe_L]

To make it more clear.

How can I prove to Spotify that I live on the same address as my girlfriend.

Her account is the master account for our family.

[sevki1]

Aile içi Premium üyesiyiz oğlum Ali Burak Ertürk aile içinden çıkarıldı tekrar giriş yapamıyoruz .

Oğlumun aynı adreste oturduğunu nasıl ispatlarım

[Bittencourt]

Hi @Tobbe_L, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[Tobbe_L]

Hi Bittencourt,

That was the first thing I did but no reply exept the standad answer to check the guides and community.

I have now tried to contact them again.

Hoping for better luck this time.

[Bittencourt]

Hey @Tobbe_L, 

Have you also tried the Facebook support? They generally reply within a few hours...

[Bittencourt]

Hey @Tobbe_L, so did you solve the problem?

Let me know if you need any other help!

[Tobbe_L]

Hi,

Yes it is solved now:-)

support removed the block. 

The problem was that we have moved and I tried to verify with our new address. 

I think it is really bad that it is not possible to change the address in Spotify. 

[Bittencourt · Accepted solution]

That's great news, @Tobbe_L.

I'm glad the issue is solved now. Please don't forget to click on Accept Solution to help other users who go through this!