Family plan change country

[yyyyytj]

I’m a member of family plan and I want to change my country. Will everybody’s countries in my family change too if I do?

Thank you. 

[EthanS1]

Hi there @yyyyytj,

Just to check, Do all members including yourself reside at the same household as the Terms and Conditions of Spotify Family is that all members must reside at the same address otherwise this would be a breach of the Spotify Family's Terms and Conditions and could lead to action taken by Spotify.

To change your country, you'll need a payment method that's registered at the address in the country - do you have this available at all?

I'll be on the look out for your reply,

[yyyyytj]

No, I don’t. So I can’t change it, right? 

[EthanS1 · Accepted solution]

As the Family Plan is designed for 1 address and exclusively that then Spotify wouldn't allow this change unless your moving which would involve a number of steps and you can provide a new payment method and billing address in that country. 

[yyyyytj]

Thank you

[mmach]

Hello,

I am having a similar issue. I have a UK premium account and I moved to Spain. My flatmates want to subscribe to a Spanish family account and I would like to join. The family account would be taken with a Spanish bank account, how can I transfer from a UK premium to Spanish family ?

[pyoe]

did you get a solution for this? i'm facing the same issue now

[Yordan]

Hey folks,

In order to update the country of your Spotify account, you'll need to update your payment details and select a payment method that's issued in the new country you'd like to use. The changes take effect from your next billing date.

Note that you'll also need to update the Family plan address and all members will have to confirm it.

If you need further help, I'd recommend reaching out to the folks over at Customer Support, who can guide you through the process. You can get in touch with them by heading here and selecting Contact us, located at the bottom of the webpage.

The Community is just a post away in case there's anything else you need assistance with.

Cheers 🤘

[conch_fasting]

plan Premium family

I moved to another country, now the other members in my plan were kicked out. Couldnt you be a little more elegant and notify me beforehand? 

I changed my address in the premium page but i cant change the country in my account. 

So you performed the exclusion and your app has a bug that dont let me change the country. 

Can you help? 

[conch_fasting]

I want to update to a dutch card but I CANT. Since my country is currently Brazil, it asks for information related to brazilian cards. 

So I need to change my card but i need to be in another country but i need to change my card but i need to be in another country but i need to change my card but i need to be in another country but i need to change my card but i need to be in another country  but i need to change my card but i need to be in another country  but i need to change my card but i need to be in another country  (... forever).

How to do this?

[Yordan]

Hey there, @conch_fasting,

In this case, you'll have to cancel your current subscription, then wait until it expires and your account reverts to free (the exact date will be displayed on your account page). When this happens, you can change your country to the Netherlands by following the steps here and resubscribe with your Dutch payment method.

Hope this clears things up. Cheers 🤘