Family plan

[Pans16]

 None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan Family

Free/Premium

Country sweden

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Need help, having a Family plan, me and my daughter. We have two accounts on Spotify but still can’t use our Spotify-apps at the same time.

[Billy-J]

Hey @Pans16, thanks for reaching out to the Community!

Could you both check your accounts on the Spotify mobile app by going to Settings (gear icon) > Account and let me know if the usernames match on both your and your her device? 

Keep me posted.