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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102522 Views
  • 32 replies
  • 6 likes
  • 102522 Views
  • 32 replies
  • 6 likes

Family Premium - Gift Card Solution

Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution seems to make sense; https://community.spotify.com/t5/Accounts/Gift-card-an...

  • Casual Listener
  • Hi   We have a Family Premium account and I have been given a Spotify Gift Card...   Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution s...
  • Billy-J
  • Spotify Star
  • 7827 Views
  • 4 replies
  • 1 likes
  • Gift Card Family
  • 7827 Views
  • 4 replies
  • 1 likes

Premium for family problem

I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family plan again but they can not join the family plan...

  • Newbie
  • I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • family
  • 200 Views
  • 1 replies
  • 0 likes

Spotify Premium for Family

Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in advance.

  • Newbie
  • Hi, I leave in Canada.  I want to have Spotify for my family. A member of my family have to go to USA often.  Can we use Spotify in USA (playlist) without connection ?  Thank you in a...
  • Loxer
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • family
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invites show strange name

PlanPremiumCountry UK My Question or Issue My account was compromised back in April and I contacted Spotify at the time regarding this as the attacker upgraded me to a family account. I beleived that the issues were resolved following a conversation ...

  • Casual Listener
  • ...pgraded me to a family account. I beleived that the issues were resolved following a conversation with a very friendly support agent, who moved my account back to a normal premium one.   U...
  • Guido
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • family
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has been paused because your account is being used somewhere else

I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account.

  • Newbie
  • I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account....
  • Guido
  • Spotify Legend
  • 859 Views
  • 3 replies
  • 0 likes
  • family
    family account
  • 859 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium

Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up saying "You can only change your family premium sett...

  • Newbie
  • Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up s...
  • Guido
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Error
    family
    Premium
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter accepts her family premium invite but it still says invitation pending

Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we have cancelled and resent the invite like 5 times to...

  • Newbie
  • Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we h...
  • Guido
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Premium Family plan and Student Discount

I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu account too. No matter what I try, it will not work. Can ...

  • Newbie
  • I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu a...
  • Bethany_Dawn
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • Student
  • 552 Views
  • 1 replies
  • 0 likes

No more debit card payment?

None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It just say "error", my debit card is able to make purch...

  • Newbie
  • None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It ju...
  • Luke
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Creating a new account because of address change for family

PlanPremium / FamilyCountry U.S.DeviceiPhoneOperating SystemiOS 10 My Question or IssueSince Spotify is not robust enough to allow a user to make a simple change to their address, all the help articles state you must sign out of all devices and creat...

  • Regular
  • Plan Premium / Family Country  U.S. Device iPhone Operating System iOS 10   My Question or Issue Since Spotify is not robust enough to allow a user to make a simple change to t...
  • Jaycen
  • Regular
  • 1174 Views
  • 4 replies
  • 0 likes
  • change of address family
    Family Plan
  • 1174 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Adress Verification with GPS

PlanPremiumCountry U.SDevice(iPhone X, Macbook Air)Operating System(iOS 10 My Question or Issue Hello - I am a spotify premium account holder and I am being prompted to verify my address via a GPS locator. Since I have moved twice since I created the...

  • Newbie
  • Plan Premium Country  U.S Device (iPhone X, Macbook Air) Operating System (iOS 10   My Question or Issue  Hello - I am a spotify premium account holder and I am being prompte...
  • Guido
  • Spotify Legend
  • 734 Views
  • 1 replies
  • 0 likes
  • Premium Address Change
  • 734 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking from Facebook

I want to unlink my Spotify Account from my Facebook, since I created the account with Facebook I have to make a new one, but I pay for the premium and I basically want to know what happens to my familys accounts that are linked to mine? Will I have ...

  • Newbie
  • I want to unlink my Spotify Account from my Facebook, since I created the account with Facebook I have to make a new one, but I pay for the premium and I basically want to know what happens to my family...
  • Guido
  • Spotify Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • Facebook
    Premium for Family
  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Verifying address for family

I am trying to register my girlfriend( who stays with me) into my spotify family plan for months. We created a new account everytime spotify disabled my girlfriends account despite it being the same as mine. However, this is getting abit troublesome ...

  • Casual Listener
  • I am trying to register my girlfriend( who stays with me) into my spotify family plan for months. We created a new account everytime spotify disabled my girlfriends account despite it being the s...
  • Guido
  • Spotify Legend
  • 296 Views
  • 2 replies
  • 1 likes
  • family
  • 296 Views
  • 2 replies
  • 1 likes

Superuser Contribution Discount Family Subscription

Hi allI upgraded from premium to family a little while ago.we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else)I'm at home playing music, all other family members are with me...

  • Newbie
  • Hi all I upgraded from premium to family a little while ago. we still have issues of errors i.e. A message saying (Spotify has been paused because your account is being used somewhere else) I'm a...
  • Guido
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dudas con Plan Familiar Premium

Alguien me puede decir como verifican que la persona a la que se le asigna una de las cuentas viva en la misma direccion? es decir podria un amigo que vive a 4 km de distancia compartir el paquete familiar??

  • Newbie
  • Alguien me puede decir como verifican que la persona a la que se le asigna una de las cuentas viva en la misma direccion? es decir podria un amigo que vive a 4 km de distancia compartir el paquete fa...
  • Guido
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Estoy suscrito a un plan familiar pero solo tengo las opciones básicas. Que tengo que hacer para obtener las condiciones de premiun?

  • Newbie
  • Estoy suscrito a un plan familiar pero solo tengo las opciones básicas. Que tengo que hacer para obtener las condiciones de premiun? 
  • Guido
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

PlanPremiumCountry New ZealandDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue I have been using Premium for Family and currently have it on my laptop, ipad and iphone. I have just recently got a Samsung mobile and when I download the...

  • Newbie
  • Plan Premium Country  New Zealand Device Samsung Galaxy Operating System Android   My Question or Issue  I have been using Premium for Family and currently have it on my l...
  • Guido
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution No invite option available from accounts page for Premium Family acc

None of the below information is required. However, the more you provide the easier it will be for us to try and helPremiumCountry AustraliaDevicephone and laptopOperating SystemWindows 10, Android 9 My Question or Issue Upgraded to Premium Family, n...

  • Casual Listener
  • ...indows 10, Android 9   My Question or Issue  Upgraded to Premium Family, no option to invite family members from accounts page, just get redirected to new registration page?
  • Guido
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Family Invites
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adressänderung des Spotifyaccounts

Grüß euch, Ich werde demnächst umziehen und wollte nun mal nachsehen wie ich meine Wohnadresse des Accounts ändern kann. Bin dabei darauf gestoßen das dies nicht möglich sei und ich einen neuen! Account erstellen muss! Dann muss ich ja auch meine kom...

  • Casual Listener
  • ...euen! Account erstellen muss!   Dann muss ich ja auch meine komplette Musikbibliothek neu zusammensuchen und zusammenstellen (nutze Spotify Family, müssen dann auch meine Geschwister welche d...
  • Guido
  • Spotify Legend
  • 1159 Views
  • 1 replies
  • 0 likes
  • family
    Other
  • 1159 Views
  • 1 replies
  • 0 likes