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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140662 Views
  • 32 replies
  • 8 likes
  • 140662 Views
  • 32 replies
  • 8 likes

Me at home, family on vacation

PlanFamilyCountryItalyDeviceiPhone XR My Question or IssueI have already upgraded my subscription from Premium to Family. I'm currently at home, but the family members are on vacation in Spain. Seems they are not able to activate their accounts. It's...

  • Visitor
  • Plan Family Country Italy Device iPhone XR   My Question or Issue I have already upgraded my subscription from Premium to Family. I'm currently at home, but the family members are on v...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Adding Account to Spotify Family Plan

PlanPremiumCountry Canada DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWe are trying to add a third account to our Spotify Family Plan.We go to the Your Home page and can see the account we are trying toadd, we click on this...

  • Regular
  • Plan Premium Country Canada   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue We are trying to add a third account to our Spotify Family Plan. W...
  • plantboy17
  • Casual Listener
  • 865 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Combining 2 premium accounts into 1 family account

PlanFree/PremiumCountry Device Operating System My Question or Issue I have 2 premium paid accounts, my wifes account and my own. We want to combine the accounts into a family account. Is this possible and how?

  • Casual Listener
  • ...ombine the accounts into a family account.  Is this possible and how?
  • Peter
  • Spotify Legend
  • 4183 Views
  • 5 replies
  • 0 likes
  • Combine
    Premium
  • 4183 Views
  • 5 replies
  • 0 likes

Premium for Family Introductory Price

PlanPremium for FamilyCountryCanada DeviceiPhone, Pixel, Google Home, Samsung Galaxy My Question or IssueHello, anyone know is there an introductory "Premium for Family" pricing, IE free or ~99 cents for a month? We are currently on an Apple Music fa...

  • Visitor
  • Plan Premium for Family Country Canada   Device iPhone, Pixel, Google Home, Samsung Galaxy     My Question or Issue Hello, anyone know is there an introductory "Premium for Family...
  • Billy-J
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 371 Views
  • 1 replies
  • 0 likes

Spotify family plan

So I started a new family plan today and it didnt ask for my address so I need to view what it currently has listed as my address for those i invited. Help!!

  • Visitor
  • So I started a new family plan today and it didnt ask for my address so I need to view what it currently has listed as my address for those i invited. Help!!
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 366 Views
  • 1 replies
  • 0 likes

Spotify me elimino de mi plan familiar

Mi papá compro hace uno o dos meses el plan familiar y todo estaba perfecto hasta ayer en la noche que me quitaron el premiun porque no pudieron verificar mi dirección. Ahora no sé qué hacer y en ningún lado me dan algún indicio de cómo puedo solucio...

  • Visitor
  • Mi papá compro hace uno o dos meses el plan familiar y todo estaba perfecto hasta ayer en la noche que me quitaron el premiun porque no pudieron verificar mi dirección. Ahora no sé qué hacer y en nin...
  • Jose_M
  • Spotify Star
  • 532 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 532 Views
  • 1 replies
  • 1 likes

Spotify removed me from my familiar plan

So...I've been removed from my familiar premium account...I live with the person who I share the premium plan and now i've been removed... What should I do?

  • Newbie
  • So... I've been removed from my familiar premium account... I live with the person who I share the premium plan and now i've been removed... What should I do?
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

payment turkey with mastercard

PlanPremium familyCountryTurkeyDeviceheuwai p30 pro / PCOperating Systemwindows / androidMy Question or Issuehello i have an turkey account and turkey mastercard also located in turkey b!ut when i wanna add my payment it always do nothing and can't g...

  • Visitor
  • Plan Premium family Country Turkey Device heuwai p30 pro / PC Operating System windows / android My Question or Issue hello i have an turkey account and turkey mastercard also located in t...
  • Billy-J
  • Spotify Star
  • 698 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 698 Views
  • 1 replies
  • 0 likes

Cannot add my husband! Grrr!

PlanFamily PremiumCountry SpainDevice desktop and Huawei Mate 9Operating SystemWindows 10 My Question or IssueSo I have just upgraded my Premium plan to Family Premium so my husband and kids can have accounts. Spotify is telling us we don't live at t...

  • Visitor
  • Plan Family Premium Country  Spain Device  desktop and Huawei Mate 9 Operating System Windows 10   My Question or Issue So I have just upgraded my Premium plan to Family P...
  • Bittencourt
  • Spotify Star
  • 600 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 600 Views
  • 1 replies
  • 1 likes

Solved!! Add family mebers without seperate email adress

Hello, I updated to Premium for Family and I wanted to add my kids. They don't have a seperate email adress. I couldn't find a solution to add them to my Premium Family account. Dose anybody have an idea how to do this?Thank's a lot.Kalle

  • Casual Listener
  • Hello, I updated to Premium for Family and I wanted to add my kids. They don't have a seperate email adress. I couldn't find a solution to add them to my Premium Family account. Dose anybody have a...
  • Kalle39
  • Casual Listener
  • 1333 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1333 Views
  • 2 replies
  • 0 likes

Moved/change address, if cancel Family plan, do I lose playlists?

PlanPremium Family CountryUSA DeviceiPhone 7 Plus Operating SystemiOS 10 I moved and need to change my address and add my fiancée to my Premium Family Account. If I cancel my account and make a new one, as mandated in order to change the address, wil...

  • Visitor
  •   Plan Premium Family   Country USA   Device iPhone 7 Plus   Operating System iOS 10   I moved and need to change my address and add my fiancée to my Premium Family...
  • Brunelicia
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 558 Views
  • 1 replies
  • 0 likes

Solved!! Linking Spotify & Google

PlanPremiumCanada DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWe have 2 spotify accounts in our premium plan.Can we have these linked to separate Google accounts.If this is possible, would you please explain how to do this....

  • Regular
  • Plan Premium Canada   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue We have 2 spotify accounts in our premium plan. Can we have these linked t...
  • Billy-J
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 575 Views
  • 1 replies
  • 0 likes

error code 603

PlanFamily PremiumCountryTurkeyDeviceiPhone XS MAX My Question or Issuei had a premium account for almost 4 years now, my father wanted to try the family premium membership for our family. he has sended me the invite and i have recieved the e-mail bu...

  • Casual Listener
  • Plan Family Premium Country Turkey Device iPhone XS MAX   My Question or Issue i had a premium account for almost 4 years now, my father wanted to try the family premium membership for o...
  • Billy-J
  • Spotify Star
  • 1211 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1211 Views
  • 3 replies
  • 0 likes

premium for family while abroad

Hi!I currently have a Premium for Family membership with my family and it works just fine, but i'm going to stay abroad for 9 months because of my studies, and I'm worried this may cause some problems with my premium account. Will I be able to contin...

  • Casual Listener
  • Hi! I currently have a Premium for Family membership with my family and it works just fine, but i'm going to stay abroad for 9 months because of my studies, and I'm worried this may cause some p...
  • Billy-J
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 448 Views
  • 1 replies
  • 0 likes

Activating Family Plan in South Africa

Good DayPlanPremiumCountrySouth Africa My Question or Issue I would like to know how to activate a family plan.

  • Visitor
  • Good Day Plan Premium Country South Africa     My Question or Issue   I would like to know how to activate a family plan.
  • Billy-J
  • Spotify Star
  • 707 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving in together - best way to merge Spotify, Prime and Echos?

My gf and I are moving in together and we both have our own Spotify accounts and Amazon Pr!me accounts with Echos and Firesticks. We want to streamline with Spotify Family and a shared Prime account, but I can't wrap my head around how best to do thi...

  • Gig Goer
  • My gf and I are moving in together and we both have our own Spotify accounts and Amazon Pr!me accounts with Echos and Firesticks. We want to streamline with Spotify Family and a shared Prime a...
  • create0
  • Visitor
  • 2057 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2057 Views
  • 4 replies
  • 0 likes

Premium for family and how to listen on different devices

PlanPremium for familyCountryCanadaDevice(iPhones)Operating System(iOS 10) My Question or Issue Hello I have premium for family. I'm the primary user of Spotify which I use on my phone all the time. However sometimes while I'm listening my music and ...

  • Visitor
  • Plan Premium for family Country Canada Device (iPhones) Operating System (iOS 10)   My Question or Issue   Hello I have premium for family.  I'm the primary user of S...
  • Brunelicia
  • Community Legend
  • 3786 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3786 Views
  • 1 replies
  • 0 likes

I can't get my wife added to family premium

Hi, I am currently on a faimly premium plan in Turkey. I've been trying to add the account as a family member to my account. At first we managed to do it but later on my wife's account was withdrawn from the family premium. We're living at the same l...

  • Visitor
  • Hi,   I am currently on a faimly premium plan in Turkey. I've been trying to add the account as a family member to my account. At first we managed to do it but later on my wife's account was w...
  • Luan
  • Spotify Star
  • 655 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 655 Views
  • 1 replies
  • 0 likes

Wife cant join Premium family

PlanPremium FamilyCountryGermany My Question or IssueI created a Premium-Family account und invited my wife to join the plan. I was asked for my address an inserted the information.My wife entered also the address but some days later she got an e-mai...

  • Visitor
  •   Plan Premium Family Country Germany   My Question or Issue I created a Premium-Family account und invited my wife to join the plan. I was asked for my address an inserted the i...
  • Luan
  • Spotify Star
  • 624 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 624 Views
  • 1 replies
  • 0 likes

Cannot Join My Wife's Family Plan

Hi team, I am trying to join my wife's family plan subscription but I have having problems doing that. My son is able to join my wife's family plan after keying in the address needed after receiving the invite but when I get invite and also key the s...

  • Casual Listener
  • Hi team,   I am trying to join my wife's family plan subscription but I have having problems doing that. My son is able to join my wife's family plan after keying in the address needed after r...
  • Billy-J
  • Spotify Star
  • 755 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 755 Views
  • 3 replies
  • 0 likes