Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79196 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58520 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195581 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28986 Views
44 replies
4 likes
Hello. Hope someone can Help. I have a premium family membership through my wife. I got a new Iphone the other day but cant log into the premium/family account on it. When I look at my old phone the users name is a long alphanumeric name that goes of...
Hello. Hope someone can Help. I have a premium family membership through my wife. I got a new Iphone the other day but cant log into the premium/family account on it. When I look at m...
Casual Listener
518 Views
2 replies
0 likes
PlanPremium for FamilyCountryAustraliaDeviceWindows Laptop and iPhonesMy Question or IssueWe have just upgraded to Premium for Family. After a couple of days I am getting artist suggestions, podcast suggestions and recently played items relevant to o...
Plan Premium for Family Country Australia Device Windows Laptop and iPhones My Question or Issue We have just upgraded to Premium for Family. After a couple of days I am getting artist s...
Moderator
1154 Views
1 replies
0 likes
I have a premium/family plan account and I would like to add my home as an account holder. The entire family uses our Alexa in the kitchen and that device is set to my account. This is a problem when I am not home but rather in the car listening to m...
I have a premium/family plan account and I would like to add my home as an account holder. The entire family uses our Alexa in the kitchen and that device is set to my account. This is a problem w...
Spotify Star
564 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS 13 My Question or IssueI've been using Spotify premium for several years and have to upgrade to Family plan because of kids. What happens to my playlists when I do so? And also, will stats, li...
Plan Premium Country Turkey Device iPhone 7 Operating System iOS 13 My Question or Issue I've been using Spotify premium for several years and have to upgrade to Family plan b...
Community Legend
644 Views
3 replies
0 likes
Hi,I just upgraded from my Free account to Premium and all was ok, my account showed Premium and I got 3 months free as per the offer.I then purchased The Family Plan for max 6 people with the 3 months free special offer - my understanding was that I...
Hi, I just upgraded from my Free account to Premium and all was ok, my account showed Premium and I got 3 months free as per the offer. I then purchased The Family Plan for max 6 people w...
Casual Listener
6832 Views
4 replies
0 likes
PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...
Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime Operating System Android Oreo, My Question or Issue I can't pay for spotify premium family...
Spotify Legend
888 Views
1 replies
1 likes
What to do after carelessly breaking the terms and conditions? A few years ago me and my friends wanted to have Spotify Premium for as cheap as possible and didn't think twice about any terms or conditions for it. Just recently my conscience woke up ...
...erms or conditions for it. Just recently my conscience woke up so I looked up what is required of the family subscription. 1. we are not family with my friends and 2. we don't live in the same address. A...
Casual Listener
1905 Views
2 replies
0 likes
lanFamily PremiumCountryGermanyDeviceSamsung Galaxy, Computer, Laptop, WebappOperating SystemAndroid, Win10 My Question or IssueMy family consists of people who travel a lot and may even be away from home for a longer time period due to job and other...
lan Family Premium Country Germany Device Samsung Galaxy, Computer, Laptop, Webapp Operating System Android, Win10 My Question or Issue My family consists of people who travel a l...
Spotify Star
477 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceWindows Computer (fully upgraded)Operating SystemWindows 10 My Question or IssueWe just got the family plan, and added two excisting accounts and created two new ones into the plan. While trying to add songs to one of th...
Plan Premium Country Norway Device Windows Computer (fully upgraded) Operating System Windows 10 My Question or Issue We just got the family plan, and added two excisting accounts a...
Moderator
990 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Family plan does not work for me. There is NO place to add family members. I see no slots. p...
...bsp; Family plan does not work for me. There is NO place to add family members. I see no slots. period. I tried sending cut & paste invites but those did not work either. I've read t...
Spotify Legend
526 Views
1 replies
0 likes
PlanFamilyCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueIch habe eine Frage und zwar können Familienmitglieder meinen Family Abo ohne weiteres kündigen, obwohl ich der Aboersteller bin?
Plan Family Country Germany Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Ich habe eine Frage und zwar können Familienmitglieder meinen Family Abo ohne w...
Spotify Legend
475 Views
1 replies
0 likes
Hello there, I read about the Spotify premium family plan and wanted to upgrade my account to the family for my family and I, after several attempts I can't seem to find the option for the family plan, I am a user in Israel, is the family plan not an...
Hello there, I read about the Spotify premium family plan and wanted to upgrade my account to the family for my family and I, after several attempts I can't seem to find the option for the family...
Community Legend
482 Views
1 replies
0 likes
PlanPremium familyCountry Device(iPhone 8, iPhone 7Operating System My Question or IssueI have the premium family plan. My son and i are not able to download music. That option is not there. Why?
Plan Premium family Country Device (iPhone 8, iPhone 7 Operating System My Question or Issue I have the premium family plan. My son and i are not able to d...
Spotify Legend
458 Views
1 replies
0 likes
I have premium family and I sent the invite so my husband can sign up under his OWN account name. When he plays spotify on his android phone (under his account) on our sonos speaker, and I am down the street at a park with my iphone and spotify, usin...
I have premium family and I sent the invite so my husband can sign up under his OWN account name. When he plays spotify on his android phone (under his account) on our sonos speaker, and I am d...
Moderator
535 Views
1 replies
0 likes
My Question or IssueIn a family subscription must everyone have the same phone (Apple or Android) or can some have apple and some have android phones?
My Question or Issue In a family subscription must everyone have the same phone (Apple or Android) or can some have apple and some have android phones?
Composer
456 Views
3 replies
1 likes
Everyone in our family has been able to join the family account except for my son. -he keeps getting an error message. He has a premium account. does it have to be changed back to a free account before he can join? Can he do that or does tech need to...
Everyone in our family has been able to join the family account except for my son. -he keeps getting an error message. He has a premium account. does it have to be changed back to a free account b...
Casual Listener
713 Views
6 replies
0 likes
I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true. Can you please fix this!! PlanFamily PlanCountryUSADevice(iPhone 8, Samsun...
I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true. Can you please f...
Spotify Star
853 Views
3 replies
0 likes
**bleep** everyone!The names Carlos and I have a the Premium Family plan. and everything good so far.but something new landed on my lap. A great friend of mine moved to Mexico and she working for a while. Now I like her and trust her and want to add ...
**bleep** everyone! The names Carlos and I have a the Premium Family plan. and everything good so far. but something new landed on my lap. A great friend of mine moved to Mexico and she w...
Spotify Star
560 Views
1 replies
0 likes
PlanPremium familyCountryPhilippinesDeviceOperating System My Question or IssueI signed up for the family plan here in the Philippines. I made payment via Globe Cellular and it took the payment just fine. Now my account properly shows the premium fam...
Plan Premium family Country Philippines Device Operating System My Question or Issue I signed up for the family plan here in the Philippines. I made payment via Globe C...
Moderator
503 Views
1 replies
1 likes
PlanFree wants to join premium familiyCountry: Honduras Device(iPhone 11pro, Macbook Pro 2015) I've looked up for solutions everywhere but nothing works. It says I'm in a different country than my family's and we live in the same house, my country se...
...ifferent country than my family's and we live in the same house, my country setting is correct, and I ALREADY tried the incognito window, cleaning cache and cookies solution posted before, nothing works....
Moderator
1664 Views
3 replies
0 likes
