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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19742 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178484 Views
32 replies
9 likes
I have a premium account and I want to subscribe to a family account. When I select the family subscription in my account, I get an error message. Error message translation : Cannot modify the program. This could be because you are not eligible for t...
I have a premium account and I want to subscribe to a family account. When I select the family subscription in my account, I get an error message. Error message translation : C...
Casual Listener
559 Views
4 replies
0 likes
We are 5 in the Family plan, we can all see the Family mix playlist and manage the members, but 3 out of the 5 members can't join the family mix playlist, they are not given the option. How can I solve this issue?
We are 5 in the Family plan, we can all see the Family mix playlist and manage the members, but 3 out of the 5 members can't join the family mix playlist, they are not given the option. How can I s...
Composer
4745 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily PremiumCountryGermanyDeviceHonor 7x Operating SystemAndroid 9 My Question or IssueMy wife is trying to join my family pre...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Premium Country Germany Device Honor 7x Operating S...
Community Legend
559 Views
3 replies
1 likes
PlanPremiumCountryUkraineDeviceIPhone SE 2020 My Question or IssueWho can see family members list
Plan Premium Country Ukraine Device IPhone SE 2020 My Question or Issue Who can see family members list
Spotify Star
1700 Views
1 replies
0 likes
PlanPremium familyCountryAustraliaDeviceMintt y3Operating SystemAndroid My Question or IssueSince signing up to premium family only 1 of my previous playlists shows up when I want to add a song. They are all available when I want to listen to them. B...
Plan Premium family Country Australia Device Mintt y3 Operating System Android My Question or Issue Since signing up to premium family only 1 of my previous playlists shows up when I...
Composer
374 Views
1 replies
0 likes
My Issue: Hello there,So my issue is that I'm in a longer trip abroad (couple of months) and my family decided to update a family premium after I left. However, I already changed my country, and as a consecuense, I can't join my family premium. Does ...
My Issue: Hello there, So my issue is that I'm in a longer trip abroad (couple of months) and my family decided to update a family premium after I left. However, I already c...
Newbie
745 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 6s)Operating System I got the family premium plan. When I logged in I couldn’t remember my laptops free version password so I logged in with my same email address and my phone number.NowIf I sign in with my email...
Plan Free/Premium Country Device (iPhone 6s) Operating System I got the family premium plan. When I logged in I couldn’t remember my laptops free version password so I logged i...
Spotify Legend
411 Views
1 replies
0 likes
PlanPremiumCountryUSDevicePC, Macbook ProOperating SystemWindows 10, OS X My Question or Issue Bug reproduction steps:1) Connect both machines to the same WiFi network2) Log into Family account 1 on Macbook3) Log into Family account 2 on PC4) On Macb...
...etwork 2) Log into Family account 1 on Macbook 3) Log into Family account 2 on PC 4) On Macbook, try to find PC in spotify connect devices menu Problem: PC is not present in the menu E...
Spotify Legend
737 Views
3 replies
0 likes
I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account?PlanFamilyCountryColombia
I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account? Plan Family Country Colombia
Moderator
119483 Views
4 replies
0 likes
Hi,I recently upgrade my Spotify account to 'Premium for Family'.Mainly, so I'll be able to listen to my music on my office computer while Amazon Echo at the kitchen or my wife at the car can listen to whatever they like. So , I managed to put separa...
Hi, I recently upgrade my Spotify account to 'Premium for Family'. Mainly, so I'll be able to listen to my music on my office computer while Amazon Echo at the kitchen or my wife at the car can l...
Moderator
3160 Views
1 replies
1 likes
Plan Premium Country Germany Device Browser My Question or Issue I payed a family premium account and was about to do the second step and enter my address there, but the input form does not accept my address and tells, that the address is unkown. Its...
Plan Premium Country Germany Device Browser My Question or Issue I payed a family premium account and was about to do the second step and enter my address there, but the i...
Moderator
611 Views
3 replies
0 likes
My Question or Issue I just changed my premium plan to family because I was fed up of sharing playlist with my kids So I changed it and invite by messenger all my family. They receive the message of invite but when they click on the invite link, they...
My Question or Issue I just changed my premium plan to family because I was fed up of sharing playlist with my kids 🙂 So I changed it and invite by messenger all my family. They receive t...
Spotify Star
377 Views
1 replies
0 likes
PlanFamilyPFamily CountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Premium for Family, but only they administrator can see the lyrics, others me...
Plan FamilyPFamily Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Moderator
424 Views
1 replies
0 likes
I have this same issue. I follow the link you gave, which is the same as the Help give. I get this screen. I am a Premium member. Just want to add my wife and son. What should I be seeing? Thank you,
I have this same issue. I follow the link you gave, which is the same as the Help give. I get this screen. I am a Premium member. Just want to add my wife and son. What should...
Composer
509 Views
2 replies
0 likes
PlanTrial PremiumCountryUkraineDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueIm planning to switch my plan to Family for me and my friends. But, as i readed in its info, we need to live together. And there's 1 question: we need to...
Plan Trial Premium Country Ukraine Device Huawei Nova 3i Operating System Android 9 My Question or Issue Im planning to switch my plan to Family for me and my friends. But, a...
Spotify Legend
400 Views
3 replies
0 likes
PlanPremium familyCountryDenmarkDevice(iPhone / computer)Operating System(iOS 10, Windows 10) My Question or IssueHi Spotify. We have a Spotify premium family plan. As of this school year my oldest son (16 years old) is moving to a boarding school, a...
Plan Premium family Country Denmark Device (iPhone / computer) Operating System (iOS 10, Windows 10) My Question or Issue Hi Spotify. We have a Spotify premium family plan. As of t...
Composer
2019 Views
4 replies
1 likes
I'm currently the only member of the Premium Family subscription I manage myself. My ex left and now my new roommate moved in and started a Premium Family subscription of her own. I would like to join it but it does not seem to work. I click on the i...
I'm currently the only member of the Premium Family subscription I manage myself. My ex left and now my new roommate moved in and started a Premium Family subscription of her own. I would like to j...
Moderator
1034 Views
3 replies
0 likes
HeyI went from a "premium" account to a "family for premium", and in the transition all my music and playlists were lost. My profile was completely empty. Country:Norway DeviceSamsung S10Operating SystemAndroid My Question or Issue
Hey I went from a "premium" account to a "family for premium", and in the transition all my music and playlists were lost. My profile was completely empty. Country: Norway D...
Community Legend
651 Views
1 replies
0 likes
HI, I followed the help instructions and got to the family page. It says I can have 6 family members but I do not see the link button to invite more family members. I invited my kids, but need to add my wife ! PlanPremiumCountry Device(iPhone 8, Sams...
HI, I followed the help instructions and got to the family page. It says I can have 6 family members but I do not see the link button to invite more family members. I invited my kids, b...
Community Legend
1113 Views
3 replies
0 likes
PlanPremium familyCountryThe NetherlandsDeviceSamsung s20Operating SystemAndroid My Question or IssueI have added my sister too the family account. And she shows up on the list of registered accounts. But when she opens the app she still gets commerc...
Plan Premium family Country The Netherlands Device Samsung s20 Operating System Android My Question or Issue I have added my sister too the family account. And she shows u...
Moderator
772 Views
3 replies
0 likes
