Family subscription link not working.

[MikeStockle]

Family subscription link not working. Spent 1.5hrs last evening trying to activate family code, but no matter how inititiated the system would not take me to the redeem page. Included 40mins on line to chat, but they could not solve. Such poor technology and inadequate customer support!! Why is there not a simple method to redeem family code??

[Luke]

Hey @MikeStockle,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke