Have family premium but app shows that I don't??

[Ostie4567]

Can someone help me? I have upgraded to a premium family account. When I login to Spotify on my web browser I can see I have premium family. But when I go to the Spotify app and play music, it's still wants me to shuffle and won't play individual tracks. If I go into settings it says it is a free account! I have logged out of the app and back in with the correct username and password but it still shows just to free account in the app but it shows premium family if I log into the Spotify website . My other family members don't seem to have any issues on the App.

[Maxim]

Hey @Ostie4567,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.