How do I get a refund for Premium for Family

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How do I get a refund for Premium for Family

hannahwu1294
Newbie

Plan

Premium for Family

Country

USA

Device

Samsung Galaxy S7 

My Question or Issue

I signed up for Premium and then upgraded to the Family plan to get the Google Home Mini, but I was charged $14.99 instead of the $0.99 3-month Premium trial. How do I get my refund because when I try to cancel, it says I will still be billed $14.99 to use Family until 12/19. 

1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @hannahwu1294,

 

Can you post a screenshot of the offer that you received and tried to claim?

Thanks 🙂

MaximRock Star 24
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