I forget the home address I've entered

[user-removed]

Hello

I send an invitation to my wife to share the premium subscription. Ans she accepted and start using. After a month I got an e-mail from you that the address information does not match.

Mostly I do not enter the exact home address in online forms for security reasons if I'm not ordering a physical thing. I cannot tell her now what I've exactly entered to the address field. And I cannot find any field to update it and tell her.

Could you please remind me what I've entered or could you please give me a chance to update the address field.

Best regards

Ergin

[Maxim]

Hey @user-removed,

Unfortunately, it’s not possible to view or change the address registered on an existing Premium for Family plan. 

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account. 🙂

[user-removed]

Hello,

What a nonsense application is this. It's 2017 and we have technology to
perform complex tasks in seconds. Most probably Spotify has millions of
members and should fix the address problem for the members. You should
find a way to view/change the address or define a new field to be
associated with premium account usage.

Forgive me, I do not accept your answer as a solution. This issue affects a
lot of users that I saw the posts in community forum. I would like to have
a permanent solution soon.

Best regards
Ergin

[Maxim]

I believe that this restriction is in place to prevent people from sharing a plan with people who don't reside at the same address. There have been quite a few people who try to trick the system and that's why there are some restrictions like this one.

[user-removed]

Hi Maxim,

There might be for sure. But this situation does not fix my issue. There
must be a verification method to be developed.

Best
Ergin

[Maxim]

Feel free to add your support to this idea to let Spotify know that it's something you'd like to see implemented: https://community.spotify.com/t5/Live-Ideas/Family-View-and-change-your-Family-Address/idi-p/1591758