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Premium Family

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Forum Posts

Wieso kann ich meine Postleitzahl nicht ändern, ohne mein Konto zu löschen??

Ich habe zur Zeit kein Premium mehr und da mein Vater auch immer gerne mein Konto verwendet hat, wollen wir uns jetzt gerne bei Premium Family anmelden. Ich habe irgendwann mal die Postleitzahl eingetragen, die ich in Neuseeland oder den USA hatte, a...

Newbie

Ich habe zur Zeit kein Premium mehr und da mein Vater auch immer gerne mein Konto verwendet hat, wollen wir uns jetzt gerne bei Premium Family anmelden.   Ich habe irgendwann mal die P...

842 Views

0 replies

1 likes

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  • 1 likes

Different NAME on Family Premium

Hello! My cousins and I signed up for a family premium under MY name but when I sign in Spotify's website and go to the family premium section, the one that says YOU is not ME. MY account is connected to my FB account so on my Spotify it is my name b...

Visitor

Hello! My cousins and I signed up for a family premium under MY name but when I sign in Spotify's website and go to the family premium section, the one that says YOU is not ME. MY account is c...

482 Views

0 replies

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Öğrenci indirimi ödeme direk alıyorlar

Öğrenci indirminden yararlanmak için ödemeyi yaptım fakat yalnızca üniversite öğrencileri için geçerli olduğunu bilmiyodum üniversite kaydımda daha yapılmadığı için yarım kaldı bende yarım bırakarak aile hesabı açtım ve onu kullanmaya başladım fakat ...

Casual Listener

Öğrenci indirminden yararlanmak için ödemeyi yaptım fakat yalnızca üniversite öğrencileri için geçerli olduğunu bilmiyodum üniversite kaydımda daha yapılmadığı için yarım kaldı bende yarım bırakarak ...

285 Views

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Superuser Contribution Can't log in

They say that I can't log in because you can only use Spotify abroad for 14 days but I'm staying for 3 months what am I going to do now ?

Newbie

They say that I can't log in because you can only use Spotify abroad for 14 days but I'm staying for 3 months what am I going to do now ?

JuanCamilo

Roadie

242 Views

1 replies

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Family account members in different countries

My family account has worked fine up till now but I recently moved to the USA and the rest f my family are back in Ireland. I didn't pay the bill on time and now all the members have reverted to the free version. When I went to update my payment deta...

Newbie

My family account has worked fine up till now but I recently moved to the USA and the rest f my family are back in Ireland. I didn't pay the bill on time and now all the members have reverted to t...

Maxim

Spotify Star

212 Views

1 replies

0 likes

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  • 1 replies
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Play from multiple systems with family subscription

My husband and I have a premium family account. When we each try to play music at different locations at at the same time, Spotify says it can only play from one account at a time. Is there a way that we can each listen to our own music on different ...

Casual Listener

My husband and I have a premium family account. When we each try to play music at different locations at at the same time, Spotify says it can only play from one account at a time. Is there a way t...

shaf-4

Roadie

276 Views

3 replies

0 likes

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  • 3 replies
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2 family members kicked out because wrong Postal Code and/or Country

Hi,2 of my family members have been kicked out form our familiy Premium account.We all share a house and they have given our correct postal code, however after looking at my settings in my account, I have noticed that my postal code from the previous...

Casual Listener

Hi, 2 of my family members have been kicked out form our familiy Premium account. We all share a house and they have given our correct postal code, however after looking at my settings in my a...

1163025118

Casual Listener

305 Views

1 replies

0 likes

Account
Premium
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Family Account doesn't work anymore. Says wrong Address

I don't even see an option to add an Address to my account, so how will spotify compare it? There is only an input for the zip code. Paying through paypal. Worked like a charm for a year until now. How to fix this?

Casual Listener

I don't even see an option to add an Address to my account, so how will spotify compare it? There is only an input for the zip code. Paying through paypal. Worked like a charm for a year until now.&n...

mashumper

Casual Listener

336 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Administrador cuenta Premium

Soy titular de una cuenta Premium que pago con mi TC, pero por error puse a mi hija como Administrador, por favor pueden decirme como revertirlo o como hacer y quedo yo como Administrador.

Casual Listener

Soy titular de una cuenta Premium que pago con mi TC, pero por error puse a mi hija como Administrador, por favor pueden decirme como revertirlo o como hacer y quedo yo como Administrador.

225 Views

0 replies

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Premium
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I forget the home address I've entered

Hello I send an invitation to my wife to share the premium subscription. Ans she accepted and start using. After a month I got an e-mail from you that the address information does not match.Mostly I do not enter the exact home address in online forms...

Visitor

Hello   I send an invitation to my wife to share the premium subscription. Ans she accepted and start using. After a month I got an e-mail from you that the address information does not match....

Maxim

Spotify Star

374 Views

5 replies

0 likes

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Solved!! Family member was kicked out and cannot re-join

Hi guys, my wife was kicked out of my family list. I sent here a new invitation, but she cannot join - because Spotify won´t accept the home adress she is living.But I can guarantee, my wife is living at the same place like me What can I do? ThanksAn...

Casual Listener

Hi guys,   my wife was kicked out of my family list.   I sent here a new invitation, but she cannot join - because Spotify won´t accept the home adress she is living. But I can g...

casanoffi

Casual Listener

1611 Views

2 replies

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Move from Premium to Family Premium

Hi there! I am a premium member with Spotify but I would like to join my family's Family premium membership. When I try to accept the invitation it doesn't let me as I already have a premium account. How can I join my family premium account? Do I nee...

Newbie

Hi there!   I am a premium member with Spotify but I would like to join my family's Family premium membership. When I try to accept the invitation it doesn't let me as I already have a p...

Maxim

Spotify Star

189 Views

1 replies

0 likes

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Spotify Family gleich Addresse

Hallo, ich habe seit ungefähr 6 Monaten Spotify Family über meine Mama. Leider wurde mir der Zugang jetzt (nach 6 Monaten...) gecancelt mit der Begründung, dass wir nicht die gleich Adresse hätten. Das stimmt aber nicht, ich könnte sogar ein Foto mei...

Casual Listener

  Hallo,     ich habe seit ungefähr 6 Monaten Spotify Family über meine Mama. Leider wurde mir der Zugang jetzt (nach 6 Monaten...) gecancelt mit der Begründung, dass wir nicht d...

xfriskeex

Newbie

280 Views

1 replies

0 likes

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  • 1 replies
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Family members were kicked out

My brother and my sister were kicked out from our family premium plan because Spotify cannot identify that they share a physical address with me. I tried to reinclude them (as I am the one who started this suscription) by sending invitation letter, b...

Newbie

My brother and my sister were kicked out from our family premium plan because Spotify cannot identify that they share a physical address with me.   I tried to reinclude them (as I am the one w...

VicAlonso

Casual Listener

255 Views

1 replies

0 likes

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Administrador

Boa noite,como deletar um administrador? 

Newbie

Boa noite, como deletar um administrador?  

171 Views

0 replies

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Re: Multiple Family User listening at the same time

I signed up for the family subscription assuming that meant we could all listen to our own music at the same time and not be bumping each other out. This is a terrible set up if we still can only listen one at a time. Will be cancelling subscription.

Casual Listener

I signed up for the family subscription assuming that meant we could all listen to our own music at the same time and not be bumping each other out.  This is a terrible set up if we still can o...

Melissavasilcin

Casual Listener

611 Views

4 replies

0 likes

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Solved!! Disconto em cartão de débito

Eu sou assinante do plano Premium familiar e esse mês não tô conseguindo descontar de jeito nenhum com o cartão de crédito, queria tentar o cartão de débito tem como?

Newbie

Eu sou assinante do plano Premium familiar e esse mês não tô conseguindo descontar de jeito nenhum com o cartão de crédito, queria tentar o cartão de débito tem como?

Bittencourt

Spotify Star

522 Views

1 replies

0 likes

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Dificuldade para adicionar um membro

Eu assinei o plano familia e enviei um convite para um convidado, porem ele nao recebeu o convite, nós colocamos o meu código do recibo na aba resgatar dele e aparece que não foi possível, como posso resolver isso?

Newbie

Eu assinei o plano familia e enviei um convite para um convidado, porem ele nao recebeu o convite, nós colocamos o meu código do recibo na aba resgatar dele e aparece que não foi possível, como posso...

Bittencourt

Spotify Star

264 Views

1 replies

0 likes

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  • 1 replies
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Uso do plano família

Se eu ativar o plano familia as pessoas que moram comigo vão poder acessar as contas adjacentes dos seus celulares e locais de trabalho?

Newbie

Se eu ativar o plano familia as pessoas que moram comigo vão poder acessar as contas adjacentes dos seus celulares e locais de trabalho?

Bittencourt

Spotify Star

204 Views

2 replies

0 likes

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problemas con inicio de sesion

buenos dias,bueno vengo ah pedirles ayuda,pague mi spotify premiun hace dos semanas,todo iba muy bien descargue musica,y la estuve disfrutando solamente por un dia,el dia siguiente de mi sucripcion premiun me cerro sesion automaticamente,cuando inten...

Newbie

buenos dias,bueno vengo ah pedirles ayuda,pague mi spotify premiun hace dos semanas,todo iba muy bien descargue musica,y la estuve disfrutando solamente por un dia,el dia siguiente de mi sucripcion p...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes