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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126618 Views
  • 32 replies
  • 8 likes
  • 126618 Views
  • 32 replies
  • 8 likes

Superuser Contribution Re: Premium --> Family payment says payment details not correct

Dasselbe Problem habe ich auch ich habe von premiun zu Family gewechselt das meine Tochter auch hören kann jetzt ist aber meine liste weg und steht das ich nur die frei version habe aber komischerweise meine Tochter kann hören und ist weiterhin angem...

  • Newbie
  • Dasselbe Problem habe ich auch ich habe von premiun zu Family gewechselt das meine Tochter auch hören kann jetzt ist aber meine liste weg und steht das ich nur die frei version habe aber k...
  • Alejandro_C
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musique mise sur pause

Bonjour.Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa.Nous avons un compte familial et chacun à son propre compte, mais si mon père écoute Spotify su...

  • Newbie
  • Bonjour. Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa. Nous avons un compte familial et chacun ...
  • Alejandro_C
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Hey,if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance?Thank you for your advice!Lisa

  • Newbie
  • Hey, if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance? T...
  • Tom
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Falsche adresse Premium Spotify

Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.

  • Visitor
  • Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.
  • Maxim
  • Spotify Star
  • 3064 Views
  • 3 replies
  • 0 likes
  • 3064 Views
  • 3 replies
  • 0 likes

Re: Post of the Week: Problems to join family plan

Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana****@*******.com e minha filha beatrizc****@*****.c...

  • Newbie
  • Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Solved!! Family plan, my family was removed from the plan

I have a family plan. But today everyone got removed from my plan. I send them all a new invite but they were deny, stating that they they don't live in the same house. My husband is in Australia for work for a few weeks, so he has been using there. ...

  • Newbie
  • I have a family plan. But today everyone got removed from my plan. I send them all a new invite but they were deny, stating that they they don't live in the same house. My husband is in Australia f...
  • sophialouise12
  • Regular
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family doesn't work!

Hi, I have just been kicked out from ym premium family account TWICE! The first time I was kicked out, I created a new account. It was working well for the first few months but today the same thing happened again! Can somebody please provide a soluti...

  • Newbie
  • Hi,    I have just been kicked out from ym premium family account TWICE! The first time I was kicked out, I created a new account. It was working well for the first few months but today t...
  • sophialouise12
  • Regular
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo.Como solucionar?

  • Newbie
  • Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo. Como solucionar?
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Contas excluídas

Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço da nossa casa, porem eles colocam o endereço e da q...

  • Casual Listener
  • Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço ...
  • paulafatec
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Problems with Families and countries

Hey.I'm having a similar problem. My girlfriend and I are living in Norway, and we're both Portuguese. She just moved in recently so her phone number is still the Portuguese one. I don't know if that's what's stopping her from using the Spotify famil...

  • Newbie
  • ...hat's what's stopping her from using the Spotify family, but when I send her the invite, she cannot get in because it says that we need to be living in the same address. Which we are. What i...
  • Alejandro_C
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Premium family

HiI started a premium family account.I inviter my family And their premium accounts works well, but when Finarly sat down And whent on Spotify (on the app) it still says that i have a free account, but on the webside it says that im premium, ( i made...

  • Newbie
  • Hi I started a premium family account. I inviter my family And their premium accounts works well, but when Finarly sat down And whent on Spotify (on the app) it still says that i have a free a...
  • Tom
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

No funciona el domicilio del plan familiar

He tenido 4 meses funcionando mi cuenta de plan familiar y hoy ha expulsado a todos los invitados y al ingresar el domicilio dice que no coincide. Qué sucede ?

  • Regular
  • He tenido 4 meses funcionando mi cuenta de plan familiar y hoy ha expulsado a todos los invitados y al ingresar el domicilio dice que no coincide. Qué sucede ?
  • cadmielp
  • Roadie
  • 1911 Views
  • 18 replies
  • 0 likes
  • 1911 Views
  • 18 replies
  • 0 likes

Problema de pago plan familiar

Hola,Me dieron de baja el servicio y no lo puedo renovar.Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que la entidad emisora de la tarjeta (MasterCard) no opera má...

  • Casual Listener
  • Hola, Me dieron de baja el servicio y no lo puedo renovar. Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que ...
  • jeropaiva
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Family address not working

Im sending the invite for my sister, that she live with me and when she input the code area where we live the spotify block her to be invited in my family plan, HOW can i solve that?

  • Newbie
  • Im sending the invite for my sister, that she live with me and when she input the code area where we live the spotify block her to be invited in my family plan, HOW can i solve that? 
  • MattSuda
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

switching from apple spotify to premium family

my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to cancell her spotify through her apple app and set up s...

  • Newbie
  • my wife has spotify through an apple app. is there a way she can save her music playlists and start a free spotify account to join with my premium family plan? all i can find is that she needs to c...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Can we share one account and use it simultaneously?

My girlfriend and I are apart a lot traveling for work. We'd like to share one account so we don't have to add music separately. We like to see what each other has. But we need to be able to play simultaneiously on separate mobile devices. We we don'...

  • Newbie
  • ...imultaneiously on separate mobile devices.    We we don't mind paying for Family Premium, but if we still gave separate accounts it doesn't really do what we want.    P...
  • MattSuda
  • Spotify Star
  • 111919 Views
  • 1 replies
  • 0 likes
  • 111919 Views
  • 1 replies
  • 0 likes

family plan: forces playing playlist from another account

I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I thought everything was separate but the playlists s...

  • Newbie
  • I have 4 separate accounts under family. When I am listening at times, the song changes to my wife or my son's playlist and assumes I want to hear the song on their device. Weird. Hard to stop it. I...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Dirección Domicilio

Tengo un gran problema con el tema del plan familiar al momento de invitar.Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me pidieron ingresar una dirección o algo por el estilo...

  • Casual Listener
  • Tengo un gran problema con el tema del plan familiar al momento de invitar. Yo me cree mi cuenta de Spotify registrandome con facebook, a la hora de suscribirme al plan familiar en ningun momento me...
  • eliana_colsan
  • Newbie
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar premium

Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?

  • Visitor
  • Cada ves que termina mi mes premium el día del corte siempre cobran pero me elimina a mis familiares solo quedo yo por que?
  • Maria_B
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 1 replies
  • 0 likes

It asks family members for adress

I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed my work, home and old adress and nothing worked)Help!

  • Casual Listener
  • I am trying to subscribe a family member, but it asks him for an adress. I have never entered an adress on spotify so I assumed it was my billing adress, but it says it is wrong. (I already tryed m...
  • Maxim
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes