Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177548 Views
  • 32 replies
  • 9 likes
  • 177548 Views
  • 32 replies
  • 9 likes

Cambiar de cuenta Premium a family

Llevo unos años con una cuenta Premium a través de una empresa de telefonía que comparto con 2 de mis hijos, pero ahora mi tercera hija y mi mujer quieren disfrutar de la cuenta, por lo que estaba valorando el cambio a una cuenta familiar. Mi duda es...

  • Newbie
  • Llevo unos años con una cuenta Premium a través de una empresa de telefonía que comparto con 2 de mis hijos, pero ahora mi tercera hija y mi mujer quieren disfrutar de la cuenta, por lo que estaba va...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Payment problem

For a few days Spotify is asking me to update my credit card number but when I do it appears a message saying to try again.I have had this accounts for half a year now and never had such probem (in fact I've already being charged for this month).

  • Newbie
  • For a few days Spotify is asking me to update my credit card number but when I do it appears a message saying to try again. I have had this accounts for half a year now and never had such probem (in...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Premium Family and Facebook ccount

Good morning,Today I am expired with the spotify family subscription, which having access only with Facebook I have never been able to share with my relatives.I would like to be able to enable email and password access without having to pay for renew...

  • Visitor
  • Good morning, Today I am expired with the spotify family subscription, which having access only with Facebook I have never been able to share with my relatives. I would like to be able to enable e...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

confirmación cuando el nuevo miembro se una al plan

Hola, hoy envié una invitación a mi hermana para unirse a mi plan familiar pero no me llega el correo de autorización.

  • Newbie
  • Hola,   hoy envié una invitación a mi hermana para unirse a mi plan familiar pero no me llega el correo de autorización.
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

What a horrible new policy for the family plan

For sure the manager in charge of this stupid policy should be promoted!!! We all live in the same address and it is just imposible to prove it on spotify!!!! The main account (mine, which you already charged the $8.99 was created with my facebook pr...

  • Visitor
  • ...ancel all family accounts??? or just charge a whole month without providing the full service just beacues the address can't be confirmed!!!! That's a form of fraud if you multiply that by all the a...
  • Manu24
  • Casual Listener
  • 537 Views
  • 1 replies
  • 1 likes
  • 537 Views
  • 1 replies
  • 1 likes

Solved!! Can flatmates be on spotify family?

Hi,I live with 4 other flatmates in a 3 room flatshare, so we aren't all family.Since we live under the same adress, can we use spotify family? at the moment none of us facy spending 10/month but this was we can easily afford it. cheers

  • Newbie
  • Hi, I live with 4 other flatmates in a 3 room flatshare, so we aren't all family. Since we live under the same adress, can we use spotify family? at the moment none of us facy spending 10/m...
  • Maxim
  • Spotify Star
  • 1348 Views
  • 1 replies
  • 0 likes
  • 1348 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Optus Perk

Hi, I was wondering if someone could help me with the above. I have agreed to a trial free spotify premium for 3mths. I was wondering how do I ensure that it's on my iphone and not just on my macbook? Any guidance or tips would be grateful. thanksag

  • Visitor
  • Hi, I was wondering if someone could help me with the above.  I have agreed to a trial free spotify premium for 3mths.  I was wondering how do I ensure that it's on my iphone and not just o...
  • user-removed
  • Not applicable
  • 1278 Views
  • 2 replies
  • 0 likes
  • 1278 Views
  • 2 replies
  • 0 likes

Premium Family, members don´t get the e-mail

Hey! We just got Premium Family and my dad added us to the Premium Family, but neither me and mom got the confirmation mail about the premium family. What to do? I really don´t understand what the problem is.. I have an old Spotify account that I use...

  • Newbie
  • Hey! We just got Premium Family and my dad added us to the Premium Family, but neither me and mom got the confirmation mail about the premium family. What to do? I really don´t understand what the p...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Problem with Spotify Family

Hi,I have a problem with Spotify Family. I have an account and my main account work well but an second account which I subscribe on don't work. His music shut down in few second. I check settings, I remove the app and I restart his phone but the prob...

  • Casual Listener
  • Hi, I have a problem with Spotify Family. I have an account and my main account work well but an second account which I subscribe on don't work. His music shut down in few second. I check s...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Problème avec la lecture avec Spotify Premium

Bonjour,J'ai un compte Spotify Family, mon compte principal fonctionne correctement sauf que un compte auxiliaire que j'ai ajouté rencontre des problèmes de lecture de ces musiques (elle se bloque au bout de quelques secondes). J'ai beau checké les p...

  • Casual Listener
  • Bonjour, J'ai un compte Spotify Family, mon compte principal fonctionne correctement sauf que un compte auxiliaire que j'ai ajouté rencontre des problèmes de lecture de ces musiques (elle se b...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Plan Familiar - Un miembro fue expulsado sin preaviso y es IMPOSIBLE volverlo a añadir al plan

Ya veo que no estoy solo, pero como es posbile:- Expulsar a un miembro del plan sin aviso- que sea imposible verificar la direccion del plan (para evitar errores de missmatch)- que sea imposble recuperar al miembro al plan ...si no recibimos ayuda, l...

  • Newbie
  • Ya veo que no estoy solo, pero como es posbile: - Expulsar a un miembro del plan sin aviso - que sea imposible verificar la direccion del plan (para evitar errores de missmatch) - que sea imposble...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Online listening for Family Premium

I know of regular premium that only one member can play music while streaming at the time, and that the others have to play offline for it to work.How does this work with the Family Premium account? Can two people play online music at the time?Hope t...

  • Newbie
  • I know of regular premium that only one member can play music while streaming at the time, and that the others have to play offline for it to work. How does this work with the Family Premium a...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

地址驗證無法成功

我訂閱家庭共享方案,已經一年,上個月有三個成員收到要重新認證的信,有兩位認證成功,有一位我們反覆試了很多次,始終無法驗證成功,地址輸入無誤,有跟我輸入同地址,卻一直鬼打牆式的無法通過,不知為何…有人有這狀況嗎?或者有解決辦法嗎?

  • Newbie
  • 我訂閱家庭共享方案,已經一年,上個月有三個成員收到要重新認證的信,有兩位認證成功,有一位我們反覆試了很多次,始終無法驗證成功,地址輸入無誤,有跟我輸入同地址,卻一直鬼打牆式的無法通過,不知為何…有人有這狀況嗎?或者有解決辦法嗎?
  • 3483 Views
  • 0 replies
  • 9 likes
  • 3483 Views
  • 0 replies
  • 9 likes

Familiares expulsados del plan familiar

Hola, tengo una cuenta con plan familiar pero hace unos días mis familiares fueron expulsados de la cuenta y a pesar de que confirman el correo de activación con los datos que se requieren no pueden volver a obtener su cuenta premium ya que les apare...

  • Casual Listener
  • Hola, tengo una cuenta con plan familiar pero hace unos días mis familiares fueron expulsados de la cuenta y a pesar de que confirman el correo de activación con los datos que se requieren no pueden ...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Problemas plan familiar

Hola anteriormente yo tenia plan familiar y por un tiempo lo di de baja el caso es que ahora lo volvi a dar de alta pero no recuerdo la direccion que puse anteriormente por lo que no puedo agregar a mis familiares hay alguna forma de saber o de cambi...

  • Newbie
  • Hola anteriormente yo tenia plan familiar y por un tiempo lo di de baja el caso es que ahora lo volvi a dar de alta pero no recuerdo la direccion que puse anteriormente por lo que no puedo agregar a ...
  • OptimuzKrice
  • Roadie
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

FAMILY ADDRESS

**bleep** YOKU SPOTIFY IVE BEEN PUTTING THE SAME ADDRESS AND YOUR NOT ACCEPTING MY FAMILY PREMIUM

  • Newbie
  • **bleep** YOKU SPOTIFY IVE BEEN PUTTING THE SAME ADDRESS AND YOUR NOT ACCEPTING MY FAMILY PREMIUM
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Problems with address for my members

HelloI have a problem with my address; the members of my family plan premium has arrive a message that will be removed to my plan becouse they address istn similar to my address, but its false that.Please help me!!!

  • Newbie
  • Hello I have a problem with my address; the members of my family plan premium has arrive a message that will be removed to my plan becouse they address istn similar to my address, but its false t...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Family Account Adresse wird nicht bestätigt von Spotify

Ich habe gerade die Einladungsemail von meiner Schwester bekommen und wenn ich dann unsere Adresse eingebe und bestätige kommt immer das es nicht die gleiche Adresse sei.

  • Newbie
  • Ich habe gerade die Einladungsemail von meiner Schwester bekommen und wenn ich dann unsere Adresse eingebe und bestätige kommt immer das es nicht die gleiche Adresse sei.
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

What happened to the Spotify Family Premium codes?

I am adding my family members right now and most of them does not have email addresses or they are having issues accessing their emails. What happened to the feature that you send some sort of a link for premium access? I have some of their account l...

  • Gig Goer
  • I am adding my family members right now and most of them does not have email addresses or they are having issues accessing their emails. What happened to the feature that you send some sort of a l...
  • Maxim
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Spotify family with multiple separate parents?

I have a 'modern' family with a complicated dynamic. My three children are with me half the time, and with their respective mothers the other half.Does the family plan still work for us?

  • Newbie
  • I have a 'modern' family with a complicated dynamic. My three children are with me half the time, and with their respective mothers the other half. Does the family plan still work for us?
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes