Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27660 Views
44 replies
4 likes
buenos dias,bueno vengo ah pedirles ayuda,pague mi spotify premiun hace dos semanas,todo iba muy bien descargue musica,y la estuve disfrutando solamente por un dia,el dia siguiente de mi sucripcion premiun me cerro sesion automaticamente,cuando inten...
buenos dias,bueno vengo ah pedirles ayuda,pague mi spotify premiun hace dos semanas,todo iba muy bien descargue musica,y la estuve disfrutando solamente por un dia,el dia siguiente de mi sucripcion p...
221 Views
0 replies
0 likes
Me aparece a diario que mi pago no paso, que actualice mis datos, uso esa tarjeta a diario en internet y establecimientos y no he tenido ningun problema mas que aqui. Trato de actualizarlos, volviendo a subir mi tarjeta y otras y me dice que no se pu...
Me aparece a diario que mi pago no paso, que actualice mis datos, uso esa tarjeta a diario en internet y establecimientos y no he tenido ningun problema mas que aqui. Trato de actuali...
157 Views
0 replies
0 likes
Hallo zusammen, Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar. Doch das Problem ist, dass sie meiner Family nicht beitreten können.Die Fehlermeldung besagt, dass Spotify...
Hallo zusammen, Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar. Doch das Problem ist, dass sie m...
Spotify Star
5913 Views
5 replies
0 likes
Guten Tag, Ich habe keine Verifizierungsemail erhalten da in meinem Spotify-Acc eine falsche E-Mail verbucht ist. (Ich melde mich über Facebook an). Ein E-Mailadressenwechsel meiner Facebook E-Mail wurde von meinem Spotify-Konto nicht übernommen. Nun...
Guten Tag, Ich habe keine Verifizierungsemail erhalten da in meinem Spotify-Acc eine falsche E-Mail verbucht ist. (Ich melde mich über Facebook an). Ein E-Mailadressenwechsel meiner Facebook...
242 Views
0 replies
0 likes
The field isn't available on the "Edit Profile" section. Only in the Overview I can see that it's empty. Does anybody know how to edit?Thanks!!!
The field isn't available on the "Edit Profile" section. Only in the Overview I can see that it's empty. Does anybody know how to edit? Thanks!!!
145 Views
0 replies
0 likes
ben 3 gün önce başvuru yaptım fakat sadece oğrenci kimlik kartımı atmıştım sanırım o yüzden kabul edilmedi, dün tekrar başvuru yaptım ve öğrenci bilgilerimle transkripti de ekledim, yine de öğrenci olduğunuz doğrulanmadı diyor, bu yıl hazırlık sınıfı...
ben 3 gün önce başvuru yaptım fakat sadece oğrenci kimlik kartımı atmıştım sanırım o yüzden kabul edilmedi, dün tekrar başvuru yaptım ve öğrenci bilgilerimle transkripti de ekledim, yine de öğrenci o...
785 Views
0 replies
0 likes
Hee ik blijf afgemeld worden voor me premium family account, ondanks dat ik op het zelfde adres als mijn broer woon. Ik wil spotify hier zelf over bellen, maar ik kan nergens een telefoon nummer vinden ook.
Hee ik blijf afgemeld worden voor me premium family account, ondanks dat ik op het zelfde adres als mijn broer woon. Ik wil spotify hier zelf over bellen, maar ik kan nergens een telefoon nummer v...
157 Views
0 replies
0 likes
When trying to re-register her it displays. "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder." Can someone please help?
When trying to re-register her it displays. "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder." Can someone p...
Casual Listener
369 Views
2 replies
0 likes
My friends and I have signed up for premium family accounts for like 3 years. For some reason it would delete one of my friends itself these months. Always the same person. Is it something wrong with his account or his problem?I added him and it succ...
My friends and I have signed up for premium family accounts for like 3 years. For some reason it would delete one of my friends itself these months. Always the same person. Is it something wrong w...
Spotify Star
308 Views
1 replies
0 likes
Our family has been using the Premium for Family subscription for about 4 months, no problem whatsoever, however we terminated our subscription due to the card we had it under expiring, this was a few days ago, and now when I went in to re-activate o...
Our family has been using the Premium for Family subscription for about 4 months, no problem whatsoever, however we terminated our subscription due to the card we had it under expiring, this was a f...
156 Views
0 replies
0 likes
Hallo,Meine Familie fliegt raus aber ich weiß nicht warum. Angeblich stimmt die Postleitzahl nicht?Ich melde mich über Facebook an...
Hallo, Meine Familie fliegt raus aber ich weiß nicht warum. Angeblich stimmt die Postleitzahl nicht? Ich melde mich über Facebook an...
263 Views
0 replies
0 likes
Dentro del Plan Familiar hay una cuenta que es eliminada y después que le vuelvo a mandar la invitación no la deja volver, eso ya había pasado y pues creo otra cuenta y todo normal, volví a invitarla y no había problema, pero recientemente volvió a s...
Dentro del Plan Familiar hay una cuenta que es eliminada y después que le vuelvo a mandar la invitación no la deja volver, eso ya había pasado y pues creo otra cuenta y todo normal, volví a invitarla...
158 Views
0 replies
0 likes
Hi... I previously paid for my premium sub over my mobile carrier O2. This doesn't appear to be an option on Premium for Family. WHY?!?!So much easier to manage when it was bundled.
Hi... I previously paid for my premium sub over my mobile carrier O2. This doesn't appear to be an option on Premium for Family. WHY?!?! So much easier to manage w...
Newbie
202 Views
1 replies
0 likes
Hola, ya no puedo ver las cuentas que tengo asociadas en mi plan familiar, y por lo tanto tampoco puedo eliminar cuentas de mi plan familiar, entre a la apcion de "plan familiar" pero no me aparecen, solo me aparece una invitacion pendiente.
Hola, ya no puedo ver las cuentas que tengo asociadas en mi plan familiar, y por lo tanto tampoco puedo eliminar cuentas de mi plan familiar, entre a la apcion de "plan familiar" pero no me aparecen,...
320 Views
0 replies
0 likes
como mostra o comprovante anexo houve débito em meu cartão, mas minha conta não está premium .
como mostra o comprovante anexo houve débito em meu cartão, mas minha conta não está premium .
Spotify Star
200 Views
1 replies
0 likes
Meine Tochtersollte sich plötzlich für den Premium Family Zugang verifizieren.Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen.Die Verifizierung scheitert und es gibt keinen Vorschlag was nun...
Meine Tochter sollte sich plötzlich für den Premium Family Zugang verifizieren. Das hat nicht geklappt. Sie sollte noch eine E-Mail bekommen, was nun zu tun sei, ist aber nicht angekommen. Die V...
253 Views
0 replies
0 likes
I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already logged in on the Spotify Desktop App. So he enter his...
I sent an invite to a family member who lives at the same address. When he click in the email on "accept invite" a browser opens and he has to login with username and password, while he is already l...
317 Views
0 replies
1 likes
Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account. Now I try my daugters account but is hanging. When I use the link and push the button it is waiting and waiting and waiti...
Today I created a premium for family account and I added successfully my son, so he is able to use spotify with his own account. Now I try my daugters account but is hanging. When I use t...
254 Views
0 replies
0 likes
hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from charging me in this month?
hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from ...
Casual Listener
300 Views
3 replies
0 likes
Hello,I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's shown as a free account. I spoke to the host of the Fami...
Hello, I've had a family Premium account for almost one year now. But since a few weeks my songs have been deleted from one day to another until now my Premium isn't recognised anymore. Now it's s...
252 Views
0 replies
0 likes
