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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164935 Views
  • 32 replies
  • 9 likes
  • 164935 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family

I got kicked out of the Family membership because they couldn’t verify that my location ist the same as the hosts location... he also sent me a new invitation but I could join for the same reason.. please help if anyone knows what I shall do..

  • Newbie
  • I got kicked out of the Family membership because they couldn’t verify that my location ist the same as the hosts location... he also sent me a new invitation but I could join for the same reason.. p...
  • Alfredo
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Spotify no me deja administrar mi plan familiar, como se puede hacer?

Estoy intentando dar de baja a una persona para poder dar de alta a otra de mi familia, pero spotify no me permite entrar a esta parte de mi cuenta.

  • Newbie
  • Estoy intentando dar de baja a una persona para poder dar de alta a otra de mi familia, pero spotify no me permite entrar a esta parte de mi cuenta.
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Superuser Contribution probleme mit adressbestätigung

die mitglieder meines Premium Family Accounts haben eine mail bekommen, dass sie ihre adresse bestätigen sollen, das haben sie getan und bekommen eine fehlermeldung .ich bekam folgende mail: Danke, dass du dich für Premium Family registriert hast.Wir...

  • Newbie
  • die mitglieder meines Premium Family Accounts haben eine mail bekommen, dass sie ihre adresse bestätigen sollen, das haben sie getan und bekommen eine fehlermeldung . ich bekam folgende mail: &n...
  • Wohnsinn10
  • Casual Listener
  • 2193 Views
  • 3 replies
  • 1 likes
  • 2193 Views
  • 3 replies
  • 1 likes

Problemas com plano familiar

Estou tentando remover um familiar meu de meu plano familia porém sempre que vou em plano familiar e clico em '''ir'' para gerenciar os membros, aparece a mensagem ''Ôpa, algo deu errado. Tente novamente.'' O erro persiste.. Alguem sabe o que posso f...

  • Newbie
  • Estou tentando remover um familiar meu de meu plano familia porém sempre que vou em plano familiar e clico em '''ir'' para gerenciar os membros, aparece a mensagem ''Ôpa, algo deu errado. Tente novam...
  • Bittencourt
  • Spotify Star
  • 802 Views
  • 2 replies
  • 0 likes
  • 802 Views
  • 2 replies
  • 0 likes

Family Adress where ?

Hello everyone =),I have a pretty simple question ! In our family we are planing to get Spotify Family, because than we could save up money But nobody of us has a clue where we can fill in our adress, so that spotify know that we live in the same hou...

  • Newbie
  • Hello everyone =), I have a pretty simple question ! In our family we are planing to get Spotify Family, because than we could save up money 😉 But nobody of us has a clue where we can fill in our a...
  • kejt_
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Pagamento nao processado

Possuo o familiar premium e ja foi pago a fatura do cartão dentro do prazo,sendo que ja recebi uma confirmação do mesmo,e o Spotify fica acusando que nao houve pagamento, inclusive não recebi nenhum recibo.

  • Newbie
  • Possuo o familiar premium e ja foi pago a fatura do cartão dentro do prazo,sendo que ja recebi uma confirmação do mesmo,e o Spotify fica acusando que nao houve pagamento, inclusive não recebi nenhum ...
  • Bittencourt
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Annoying

Porque no puedo agregar a mi hermana aBecause I can not add my sister to my family plan, it always returns me to the same place where I start (Redeem coupon) , Is not I supposed to be paying to invite anyone? Solve this please ...

  • Newbie
  • Porque no puedo agregar a mi hermana aBecause I can not add my sister to my family plan, it always returns me to the same place where I start (Redeem coupon) , Is not I supposed to be paying to i...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium family

Ich habe mit meinem Account Premium Family gekauft und das funktioniert auch bei allen familienmitgliedern die ich eingeladen habe, aber ich selber habe kein Premium.Hab mich auch schon gefühlt 100x aus- und eingeloggt.Danke schon mal für die Hilfe!

  • Newbie
  • Ich habe mit meinem Account Premium Family gekauft und das funktioniert auch bei allen familienmitgliedern die ich eingeladen habe, aber ich selber habe kein Premium. Hab mich auch schon gefühlt 1...
  • GiStani
  • Newbie
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Cuenta Familiar Premium

Cuando intento ingresar a "gestiona tus cuentas familiares" me sale el siguiente error

  • Casual Listener
  • Cuando intento ingresar a "gestiona tus cuentas familiares" me sale el siguiente error    
  • tiago9-9
  • Newbie
  • 274 Views
  • 4 replies
  • 1 likes
  • 274 Views
  • 4 replies
  • 1 likes

Problema al comprar spotify por paypal

Buenas Días/Tardes/NochesHace varios dias estoy intentando comprar la promocion de Spotify de 9$ por 3 meses pero no me deja me redireccion al pagar a esta pagina (http://prntscr.com/fmpnq6)Ese es el link de la foto

  • Newbie
  • Buenas Días/Tardes/Noches Hace varios dias estoy intentando comprar la promocion de Spotify de 9$ por 3 meses pero no me deja me redireccion al pagar a esta pagina (http://prntscr.com/fmpnq6) Ese e...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

ayuden por favor

Alguien sabe por qué me cobraron más de lo de debido?, tengo apenas ganando el segundo mes de la cuenta familiar y para el pago del segundo mes me lo cobraron doble los culero

  • Newbie
  • Alguien sabe por qué me cobraron más de lo de debido?, tengo apenas ganando el segundo mes de la cuenta familiar y para el pago del segundo mes me lo cobraron doble los culero
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Sem acesso as contas familiares

Olá. Eu não estou conseguindo acessar as informações da minha conta familiar. Não estou conseguindo gerenciar as contas. Como faço?

  • Newbie
  • Olá. Eu não estou conseguindo acessar as informações da minha conta familiar. Não estou conseguindo gerenciar as contas. Como faço?
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify prenumeration pausad

HejFick mail idag från Spotify att min betalning inte gick att behandla och min prenumeration pausats. Jag har Spotify family via Telia och enlig dom är det inga problem med betalningen. Vad har hänt? Telias support hittade inga fel.

  • Newbie
  • Hej Fick mail idag från Spotify att min betalning inte gick att behandla och min prenumeration pausats. Jag har Spotify family via Telia och enlig dom är det inga problem med betalningen. Vad har h...
  • Alfredo
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

manage your family account issues

so when i cik on the go button for the manage your family accounts it loads and says opps there is a problem. i have tried on four different devices and says the same thing. i have the famiy plan

  • Newbie
  • so when i cik on the go button for the manage your family accounts it loads and says opps there is a problem. i have tried on four different devices and says the same thing. i have the famiy plan 
  • user-removed
  • Not applicable
  • 665 Views
  • 7 replies
  • 0 likes
  • 665 Views
  • 7 replies
  • 0 likes

Adding members to family

I've been trying to get to my family membership page to add another member so my final available spot but an error keeps appearing each time I've tried. I've added a screenshot of what I keep seeing.

  • Newbie
  • I've been trying to get to my family membership page to add another member so my final available spot but an error keeps appearing each time I've tried. I've added a screenshot of what I keep seeing.
  • sdshadowboxer
  • Newbie
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Problema com a minha conta

Boa tarde, Estou tentando entrar em contato com vocês para resolver um problema com minha conta do spotify, por favor analisar meus emails.

  • Casual Listener
  • Boa tarde,   Estou tentando entrar em contato com vocês para resolver um problema com minha conta do spotify, por favor analisar meus emails.  
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 5 replies
  • 0 likes
  • 343 Views
  • 5 replies
  • 0 likes

Spotify Family Blocked

Hi, I subscribed today to spotify family, I invited for persons, but after a couples of hours I tried to invite another one and a red massage came out, saying "something went wrong. Try again''. I waited some hours and tried again, but nothing. Can s...

  • Newbie
  • Hi, I subscribed today to spotify family, I invited for persons, but after a couples of hours I tried to invite another one and a red massage came out, saying "something went wrong. Try again''. I w...
  • 320 Views
  • 0 replies
  • 1 likes
  • 320 Views
  • 0 replies
  • 1 likes

Family member Not accepted

Hey guys I got a lil Problem out here.I am trying adding my Partner in life to my spotify prem. Acc. But it says it was Not possible to connect each others domicile.who Clan i contact to complain 'bout that issue?(GER) thank you in advance for your s...

  • Newbie
  • Hey guys   I got a lil Problem out here. I am trying adding my Partner in life to my spotify prem. Acc. But it says it was Not possible to connect each others domicile. who Clan i contact to...
  • mix360
  • Newbie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Error en ver miembros de la familia

Cuando le doy a ver miembros de la familia aparece¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.He probado varías veces y con diferente ordenadores y navegadores.Como se soluciona? No puedo añadir o retirar miembros de mi familia

  • Newbie
  • Cuando le doy a ver miembros de la familia aparece ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo. He probado varías veces y con diferente ordenadores y navegadores. Como se so...
  • 355 Views
  • 0 replies
  • 4 likes
  • 355 Views
  • 0 replies
  • 4 likes