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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
75843 Views
63 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
92582 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
74964 Views
42 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
206916 Views
266 replies
35 likes
I am a subscriber of Spotify Family. My family gets this this error even after entering the same address as me: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder. Why is t...
I am a subscriber of Spotify Family. My family gets this this error even after entering the same address as me: You can't join this Premium for Family account. We c...
Community Legend
246 Views
1 replies
0 likes
Hallo,Mein Bruder hat heute Mittag Spotify Family dazu Gebucht und mir auch gleich eine Einladung geschickt. Allerdings ist diese bisher noch nicht angekommen. Ein anderes Familienmitglied hingegen hat diese sofort erhalten. Woran kann das liegen? Wi...
Hallo, Mein Bruder hat heute Mittag Spotify Family dazu Gebucht und mir auch gleich eine Einladung geschickt. Allerdings ist diese bisher noch nicht angekommen. Ein anderes Familienmitglied h...
286 Views
0 replies
0 likes
When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was under "me". Can I change it? I've tried to find an emai...
When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was u...
Newbie
289 Views
1 replies
0 likes
Everything was working fine until about 2 days ago I was told they went back to free version. I tried to invite them back but doesn't let them. Keeps giving this msg. ( you cant join this premium for family account.we could not confirm that you live ...
...or family account.we could not confirm that you live in the same address as the main account holder). Doesn't make sense because we live in the same house. Please help
Casual Listener
273 Views
1 replies
1 likes
Buonasera, entrando nel mio account mi da un amministratore sbagliato. Come é possibile cambiarlo?
Buonasera, entrando nel mio account mi da un amministratore sbagliato. Come é possibile cambiarlo?
Casual Listener
251 Views
1 replies
0 likes
My sister has spotify premium family account she invited me. for almost 4-5 months i used my spotify with her. but today morning when i was listening a playlist suddenly i heard an ad. told this to my sister and she told me that you seem like admin. ...
My sister has spotify premium family account she invited me. for almost 4-5 months i used my spotify with her. but today morning when i was listening a playlist suddenly i heard an ad. told this to m...
162 Views
0 replies
0 likes
Hi,I want to change my family premium subscription to single premium but I get an errorIn turkish "Tüh! Bir sorun oldu, lütfen sonra yeniden dene." (Oops! There was a problem, please try again later.) I tried several times. Any suggestion ?
Hi, I want to change my family premium subscription to single premium but I get an error In turkish "Tüh! Bir sorun oldu, lütfen sonra yeniden dene." (Oops! There was a problem, please try a...
Newbie
255 Views
1 replies
1 likes
Help! Mum of two teenagers set up Family premium only one of us can play songs without internet, one of us can search songs, create playlists but needs to be with internet and one of us can't do anything except listen to songs on shuffle with interne...
Help! Mum of two teenagers set up Family premium only one of us can play songs without internet, one of us can search songs, create playlists but needs to be with internet and one of us can't d...
206 Views
0 replies
0 likes
Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family.Il tutto perché loro devono inserire l'indirizzo dove viviamo che deve essere u...
Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family. Il tutto perché loro d...
198 Views
0 replies
0 likes
Dear all, I just got a premium family account.Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does that causes any issues? Because I have read eligibility i...
Dear all, I just got a premium family account. Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does t...
171 Views
0 replies
0 likes
Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!! Kann mir bitte jemand helfen . Es betrifft auch meine Familienangehörigen
Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!! Kann mir bitte jemand helfen . Es b...
359 Views
0 replies
1 likes
i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has started and has told me the date it will end but ev...
i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has ...
186 Views
0 replies
0 likes
Hi everyone,I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to know exactly the address that I entered with my account, B...
Hi everyone, I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to k...
Not applicable
386 Views
2 replies
0 likes
We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. Thanks
We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. &n...
202 Views
0 replies
0 likes
I am a Free Spotify user in the Philippines.I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom users are unable to log in Spotify.I would like to know if ...
I am a Free Spotify user in the Philippines. I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom u...
2220 Views
0 replies
0 likes
I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!
I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!
Roadie
205 Views
1 replies
0 likes
I have received my family code but when i click on the link it brings me to the login page .How do i connect to my family account ?
I have received my family code but when i click on the link it brings me to the login page . How do i connect to my family account ?
Roadie
216 Views
1 replies
0 likes
Ho attivato la promozione di spotify premium al costo di 0,99 euro per tre mesi ma non mi si attiva nè dal pc nè dall'app sul cellulare. Cosa devo fare? Mi è arivata anche l'e-mail di conferma di pagamento e non ho mai usufruito della promozione prec...
Ho attivato la promozione di spotify premium al costo di 0,99 euro per tre mesi ma non mi si attiva nè dal pc nè dall'app sul cellulare. Cosa devo fare? Mi è arivata anche l'e-mail di conferma di pag...
Roadie
407 Views
1 replies
0 likes
Alguien que me pueda decir que pasa porfavor?Me sale este error "No puedes unirte a este Plan Familiar Premium.No pudimos confirmar que residas en la misma dirección que el titular de la cuenta".Ya van 3 meses que sale lo mismo, las cuentas se elimin...
Alguien que me pueda decir que pasa porfavor? Me sale este error "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma dirección que el titular de la cuenta"....
Newbie
1540 Views
2 replies
0 likes
My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times
My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times
Roadie
291 Views
1 replies
0 likes
