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Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176003 Views
  • 32 replies
  • 9 likes
  • 176003 Views
  • 32 replies
  • 9 likes

FAMILY ADDRESS

**bleep** YOKU SPOTIFY IVE BEEN PUTTING THE SAME ADDRESS AND YOUR NOT ACCEPTING MY FAMILY PREMIUM

  • Newbie
  • **bleep** YOKU SPOTIFY IVE BEEN PUTTING THE SAME ADDRESS AND YOUR NOT ACCEPTING MY FAMILY PREMIUM
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Problems with address for my members

HelloI have a problem with my address; the members of my family plan premium has arrive a message that will be removed to my plan becouse they address istn similar to my address, but its false that.Please help me!!!

  • Newbie
  • Hello I have a problem with my address; the members of my family plan premium has arrive a message that will be removed to my plan becouse they address istn similar to my address, but its false t...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Family Account Adresse wird nicht bestätigt von Spotify

Ich habe gerade die Einladungsemail von meiner Schwester bekommen und wenn ich dann unsere Adresse eingebe und bestätige kommt immer das es nicht die gleiche Adresse sei.

  • Newbie
  • Ich habe gerade die Einladungsemail von meiner Schwester bekommen und wenn ich dann unsere Adresse eingebe und bestätige kommt immer das es nicht die gleiche Adresse sei.
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

What happened to the Spotify Family Premium codes?

I am adding my family members right now and most of them does not have email addresses or they are having issues accessing their emails. What happened to the feature that you send some sort of a link for premium access? I have some of their account l...

  • Gig Goer
  • I am adding my family members right now and most of them does not have email addresses or they are having issues accessing their emails. What happened to the feature that you send some sort of a l...
  • Maxim
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Spotify family with multiple separate parents?

I have a 'modern' family with a complicated dynamic. My three children are with me half the time, and with their respective mothers the other half.Does the family plan still work for us?

  • Newbie
  • I have a 'modern' family with a complicated dynamic. My three children are with me half the time, and with their respective mothers the other half. Does the family plan still work for us?
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Cannot add family members to Premium account

Hi there, my kids were removed from the Spotify Premium family account and now, when inviting them again, the invitation isn´t been sent out, despite on my account it shows "invitation sent". Anybody any idea?Thx!

  • Newbie
  • Hi there, my kids were removed from the Spotify Premium family account and now, when inviting them again, the invitation isn´t been sent out, despite on my account it shows "invitation sent". A...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Have family premium but app shows that I don't??

Can someone help me? I have upgraded to a premium family account. When I login to Spotify on my web browser I can see I have premium family. But when I go to the Spotify app and play music, it's still wants me to shuffle and won't play individual tra...

  • Newbie
  • Can someone help me? I have upgraded to a premium family account. When I login to Spotify on my web browser I can see I have premium family. But when I go to the Spotify app and play music, it's s...
  • Maxim
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

"Soory - you are already a member of this family"

Can someone please help?A month ago I bought premium for family.Mine, my son´s and husbands account is working fine. But my daughter can´t get acess. We have tried 3 diffrent emails to sign her to the premium family account. (gmail and hotmail)Her ad...

  • Newbie
  • Can someone please help? A month ago I bought premium for family. Mine, my son´s and husbands account is working fine. But my daughter can´t get acess. We have tried 3 diffrent emails to sign h...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Premium for $0.99 for 3 months?!

Hello! I was recently sent an email from PlayStation music about being able to get 3 months of spotify premium for $0.99 but it says the deal expired 6/26 and I just thought this was, in a way, not fair because I am just now seeing the email because ...

  • Newbie
  • Hello! I was recently sent an email from PlayStation music about being able to get 3 months of spotify premium for $0.99 but it says the deal expired 6/26 and I just thought this was, in a way, not f...
  • Maxim
  • Spotify Star
  • 25515 Views
  • 1 replies
  • 1 likes
  • 25515 Views
  • 1 replies
  • 1 likes

Plan Familiar no se puede gestionar

Hola Amigos llevo un mes con plan familiar premium con todas sus opciones, familiares utilizandolo ok, pero al momento de consultar mi cuenta me dice que cuenta free y no me da opciones de gestionar a los usuarios no tampoco se eliminar el cargo, ya ...

  • Newbie
  • Hola Amigos llevo un mes con plan familiar premium con todas sus opciones, familiares utilizandolo ok, pero al momento de consultar mi cuenta me dice que cuenta free y no me da opciones de gestionar ...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Plan familiar me saco del plan

Era el administrador del plan familiar yo lo pago con mi tarjeta y me saco del plan familiar me acaba de cambiar a version gratuita y ya no tengo acceso al plan familiar y ya lo pague y todos mis hermanos si tienen y yo soy el único que no y yo soy e...

  • Casual Listener
  • Era el administrador del plan familiar yo lo pago con mi tarjeta y me saco del plan familiar me acaba de cambiar a version gratuita y ya no tengo acceso al plan familiar y ya lo pague y todos mis her...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Don't remeember area code

Hello there!! i'm writing to you because i have premiun, and my mom pays the family plan but from my account. the deal it¿s that a few moths ago, sopify emailed me telling me that the members of my family needs to re enter the area code, and my mom a...

  • Newbie
  • Hello there!! i'm writing to you because i have premiun, and my mom pays the family plan but from my account. the deal it¿s that a few moths ago, sopify emailed me telling me that the members of my family...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Spotify Family premium subscription

Hi,Spotify emailed me last week to confirm my address so I can continue my Spotify family subscription. I did confirm it that day however, I got an email today saying they can't verify my address and switched me to a free account. I wrote the same th...

  • Newbie
  • Hi, Spotify emailed me last week to confirm my address so I can continue my Spotify family subscription. I did confirm it that day however, I got an email today saying they can't verify my address a...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Suscripción.

No pudieron verificar mi cuenta, pese a que vivo en el mismo sitio de quién me invitó. Qué hago para volver a verificarla?

  • Newbie
  • No pudieron verificar mi cuenta, pese a que vivo en el mismo sitio de quién me invitó. Qué hago para volver a verificarla?
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Help Premium account adding family member who already has a free account

We have a new premium account in my oldest son's name. My younger son had the free account but Im trying to add him to the premium family account. I fill out his name/email/etc and get a email invite. When I hit the accept invite, I get a message tha...

  • Newbie
  • We have a new premium account in my oldest son's name.  My younger son had the free account but Im trying to add him to the premium family account.  I fill out his name/email/etc and get a...
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Premium to family

I currently have Spotify premium but wanting to change it to family option. It's saying to cancel my subscription but it will continue for the rest of the month. Do I have to wait until the end of the month when it's run out to set up a family one or...

  • Newbie
  • I currently have Spotify premium but wanting to change it to family option. It's saying to cancel my subscription but it will continue for the rest of the month. Do I have to wait until the end of t...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Forgot my address for premium for family

I cant accept my father's premium invitation because i cant enter my address. I forgot my address because i have more than 1 address , i ask my father but he forgot it too , so what i have to do ?? I'm not a robber or cracker or something that steal ...

  • Regular
  • I cant accept my father's premium invitation because i cant enter my address. I forgot my address because i have more than 1 address , i ask my father but he forgot it too , so what i have to do ?? I...
  • rezgivian12
  • Regular
  • 4500 Views
  • 8 replies
  • 0 likes
  • 4500 Views
  • 8 replies
  • 0 likes

Cant start premium or family after cancelling premium on my mobile operator.

I want to upgrade to Premium Family. Spotify says that my subscription is handled by my mobile operator Telia. Telia said that they dont have family solution. So i cancelled my subsciption over there. Spotify says its still handeled by Telia and i ca...

  • Newbie
  • I want to upgrade to Premium Family. Spotify says that my subscription is handled by my mobile operator Telia. Telia said that they dont have family solution. So i cancelled my subsciption over t...
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Mail address confirmation and data problems

After a month of using Spotify family I received an email asking me to confirm my address of residence. I confirmed my address and I got a message saying: we've sent you an email with instructions to confirm your details. After 4 days it still did no...

  • Casual Listener
  • After a month of using Spotify family I received an email asking me to confirm my address of residence. I confirmed my address and I got a message saying: we've sent you an email with instructions t...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Cuenta premium denplan familiar aparece como version gratis

Tengo version premium de un plan familiar y hace unas horas se volvió a la version gratuita. El administrdor no ha cambiado nada. Que puedo hacer?

  • Newbie
  • Tengo version premium de un plan familiar y hace unas horas se volvió a la version gratuita. El administrdor no ha cambiado nada. Que puedo hacer?
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes