Invites won't work

[Michel131]

I tried many times to invite my kids to join the Family plan but it never works. Very frustrating.

And also could Spotify not have their own help service? We are paying for it no?

[Robert_W]

Hey @Michel131,

Welcome to the forums!

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of them to be left out.

Let me know how you get on 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[wingnut8466]

heres what im getting You’re redirected to a new browser that contains a pre-filled token. Click REDEEM i do all this but never get a pre filled token any ideas?

[ivk18kx2dvii79g]

When I send the invite, they are not redirected to a new browser that contains a pre-filled token. What are we doing wrong?  They are transferred to a log-in page.  Do we all use the same email and password that was used to create the family account?  Do they create their own account?