Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Issue with my family Spotify

Issue with my family Spotify

I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?

Reply
1 Reply

Hey @Stevie-rose,

 

All members of a Premium for Family plan must reside at the same physical address.

 

If Spotify’s unable to verify the members of a Premium for Family plan, they are removed from the plan.

 

If this happens, you may restore your Premium features by upgrading to a standalone Premium subscription. Or check out the other trials and offers.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts