Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Losing premium after updating Spotify

Losing premium after updating Spotify

Plan

Premium Family

Country

Vietnam

Device

HP Probook

Operating System

Windows 10

My Question or Issue

I was listening on Spotify Premium and I saw an update notification, I updated the app to "1.1.58.820.g2ae50076" and BOOM, my Premium is now gone.

No E-mail that I have been kicked from Family or anything.

Reply
3 Replies

Hey @user-removed, thanks for reaching out to the Community!

Can you let me know the status of your Spotify account here
Keep me posted. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I am also having this problem, does anyone have a solution?

Hey @captainhawaii,

 

Thanks for the post.

 

What has most likely happened is that you've logged in the wrong account. If it's on another account, this could be a second account that you've created, such as one created through your Facebook profile. Check out this article for more info oh how you can find the other account.

 

Hope this helps. Keep us posted on how you get on.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts