Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
LOWER MY COSTS FAMILY PLAN
I registred my Premium account in Sweden but I live in Denmark. I have a Premium Family account and would like to send invites to my family but they can't accept them because Spotify thinks I'm in Sweden. I can't change my country to Denmark b/c Spot...
We've entered the same address on both accounts. We're trying to join a duo account.
Plan Premium - Family Device Pixel 4a Operating System Multiple Win10 computers Question or Issue Lately (as in the last few days since 7/16/22) when I have gone to switch spotify playing on one of my devices to another, I have gotten a popup message...
Bonjour, ma mère a pris un abonnement prenium famille auquel je me suis rattachée. Suite à un changement de carte bancaire son compte à été arrêté, elle l'a remis en route mais impossible de se rattacher à nouveau au compte prenium famille pour cause...
My sister is not living with me so she use a different address on her spotify account and then Spotify suddenly kicked her out of my family premium membership. So I sent an invite but spotify said "Address is not valid" AND SHE CAN JOIN BACK AFTER 12...
I type Spotify.com/account/duo and the website displays an error and doesn't allow me to put my address and start using Spotify Premium Duo, I already payed for it.
What is the cost for premium duo?
PlanPremiumCountry: Switzerland DeviceSamsung and laptopOperating SystemWindows My Question or IssueHello, I want to join the "Spotify premium" account of my family. So, when I click on the "invited link" shared by the owner, I receive this error mes...
PlanPremium FamilyCountry: Sweden My Question or IssueIs there any possibility of 2 adults jointly managing/administrating a family account? We are 2 adults and 2 kids (with Spotify Kids), but I cannot make or share any playlists with them as my husb...
Hi, my husband's account name is shown in my Family Subscription as being part of my family subscription; still Spotify tries to charge him separately. This is not how it is described in the FAQ section. Is there no helpdesk to adress? What can we do...
I got an email saying they have been added but both of there accounts didn't connect. I tried removing them and sending the link again but they still can't connect.
PlanFamily Premium (Owner)CountryUKDeviceLaptopOperating SystemWindows 10 My Question or Issue One of my plan members was asked to verify their address but when attempting to online kept receiving an "error please try again later" message. Unfortunat...
Hello, I keep getting an email from Spotify with the following: Spotify Admin has joined your family subscription. I then log into my account every time and delete this user. What's happening?
Hi, I purchased the family plan. However, everytime I go on the website of spotify to get the link to add members it always says that an error occured and I can't get the link to add members. The payment is done I checked every options there was and ...
Hi Guys, I was part of a family plan, but recently they removed me, and right now I have a free subscription and I am thinking of Family Plan, but when I click this subscription, I receive the following error,Sorry, you are not eligible for that plan...
I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a little too young for an email address, seeing as he has on...
If a member leaves the family group, he will not be able to join another family, but he will be able to rejoin the family he belonged to?
I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the Spotify Kids app on the ipad, when i log in, its says that ...
I have the premium family account and one of the members can’t login or even reset the password.