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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134768 Views
  • 32 replies
  • 8 likes
  • 134768 Views
  • 32 replies
  • 8 likes

Superuser Contribution switching premium plans

device used on: iphone and laptopissue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I was trying to do. i clicked the link he sent me and it sa...

  • Newbie
  • device used on: iphone and laptop issue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I w...
  • MafeG
  • Spotify Legend
  • 854 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 854 Views
  • 1 replies
  • 0 likes

Payment problem - then unable to restore family account

PlanFamilyCountryUKDeviceManyOperating SystemMany My Question or IssueI had a payment card block and my family account was suspended. I fixed the card and went thro' the card update procedure in my spotify account. However it reinstated me to persona...

  • Casual Listener
  • Plan Family Country UK Device Many Operating System Many   My Question or Issue I had a payment card block and my family account was suspended. I fixed the card and went thro' the c...
  • Maxim
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 701 Views
  • 1 replies
  • 0 likes

How do I know how long do i have to wait until i can join a Duo link?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A family...
  • Maxim
  • Spotify Star
  • 1725 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 1725 Views
  • 2 replies
  • 2 likes

Superuser Contribution Are there any plans to offer Spotify Kids in Austria

As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time soon - my kids love to listen to audibles and music bu...

  • Casual Listener
  • As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time s...
  • anzthom
  • Casual Listener
  • 4729 Views
  • 12 replies
  • 16 likes
  • Premium for Family
  • 4729 Views
  • 12 replies
  • 16 likes

Superuser Contribution Family page is giving 404

age None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceMacbook Pro late 2016Operating SystemMacOS My Question or Issue I just subscribed to duo subscripti...

  • Newbie
  • age None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device Macbook Pro late 2016 Operating Sys...
  • Alex
  • Spotify Legend
  • 2452 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 2452 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family für meine Kinder

Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9. Klässler eher nicht. Irgendwelche Ideen, was ich tu...

  • Casual Listener
  • Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9....
  • Jeremy
  • Spotify Legend
  • 787 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 787 Views
  • 6 replies
  • 0 likes

Individual Premium Plan to Family Premium Plan, Will I Lose $?

PlanPremiumCountryUSAMy Question or IssueHello, I currently have an individual premium plan that purchased with a $100 gift card. I still have 200 days left on this plan. I would like to switch to my family's premium plan that is now currently active...

  • Casual Listener
  • ...witch to my family's premium plan that is now currently active. Is there any way for the remaining balance to be credited to the family plan/for me to receive the credit in another form? Or will I l...
  • AdamDam
  • Spotify Star
  • 1037 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1037 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan rest to Premium

We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen? CountryAustralia

  • Newbie
  • We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen?   Country A...
  • Jeremy
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

Family plan issue

I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.

  • Newbie
  • I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.
  • OneByBoo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Cant add family members to the family account

Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because we literally do live together. The screenshot is in ...

  • Casual Listener
  • Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because w...
  • OneByBoo
  • Roadie
  • 2353 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2353 Views
  • 3 replies
  • 0 likes

Recover family account member

I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get her back onto the Family account for obvious reasons - ...

  • Newbie
  • I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get h...
  • Maxim
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Staendig ungewollte Kuenstler in meinen Listen

Ich habe immer wieder Musik in meiner "zuletzt gehoert"-Liste, von Kuenstlern, die ich niemals gehoert habe. Immer aus einer bestimmten "Ecke", so deutscher Gangster-Rap. Manchmal tauchen diese "Kuenstler" sogar in meiner Liste der Kuenstler, denen i...

  • Newbie
  • Ich habe immer wieder Musik in meiner "zuletzt gehoert"-Liste, von Kuenstlern, die ich niemals gehoert habe. Immer aus einer bestimmten "Ecke", so deutscher Gangster-Rap. Manchmal tauchen diese "Kuen...
  • Eni
  • Moderator
  • 6306 Views
  • 5 replies
  • 1 likes
  • 6306 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify Connect not working for all family members

PlanPremiumDevicePC, Laptop, Mobile PhoneOperating SystemWin10, Unix, Android Hi, we have issues with spotify connect and it seems to be a problem with the accounts inside the family plan. We have quite a few devices that we are using but it seems im...

  • Newbie
  • ...nside the family plan. We have quite a few devices that we are using but it seems impossible to get them all listed in spotify connect. So our main problem is that we can't connect from any account, on t...
  • Kiril
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Premium Family Plan

My Question or Issue I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later". I've had premium individual and premium duo during the year and I already canc...

  • Newbie
  •   My Question or Issue   I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later".   I...
  • IanMM
  • Newbie
  • 4405 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 4405 Views
  • 4 replies
  • 1 likes

Superuser Contribution Member of Familiy Mix not included and cant see/use Family Mix Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11Spotify App Version8.6.88.1104 My Question or IssueI have included 5 members into a Family Plan wich i am admin. But one of this members cant get included into Family Mix ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S10 Plus Operating System Android 11 Spotify App Version 8.6.88.1104   My Question or Issue I have included 5 members into a Family...
  • Jeremy
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 363 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Premium Family Issues - PT

I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in the App... When I log in the Spotify web page it says t...

  • Casual Listener
  • I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in t...
  • Bittencourt
  • Spotify Star
  • 565 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 565 Views
  • 3 replies
  • 0 likes

Family plan with three gift cards

I’m a mom and I have have three kids- each with a Spotify account and gift cards. The kids got these gift cards at christmas. Can i create a family account, invite all the kids, and their gift cards transferred to the family account (the workaround I...

  • Newbie
  • I’m a mom and I have have three kids- each with a Spotify account and gift cards.  The kids got these gift cards at christmas.  Can i create a family account, invite all the kids, and t...
  • Maxim
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 403 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family manager quitting and others starting a new subscription - will they be charged twice?

PlanPremium FamilyCountryHong Kong S.A.R. My Question or IssueI am the manager of a current family plan and I want to quit the plan. I understand that the family manager role cannot be transferred so I have to cancel the plan and let another user sta...

  • Casual Listener
  • Plan Premium Family Country Hong Kong S.A.R.   My Question or Issue I am the manager of a current family plan and I want to quit the plan. I understand that the family manager role c...
  • fhfuih
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 503 Views
  • 2 replies
  • 0 likes

Superuser Contribution Join date of my family members

Hello,I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right now. Do anyone have any idea on this topic? (Except asking the...

  • Casual Listener
  •   Hello, I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right n...
  • Alex
  • Spotify Legend
  • 1840 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1840 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family issues

Hi,I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also invite my husband to join and the web version says fami...

  • Casual Listener
  • Hi, I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also i...
  • Alex
  • Spotify Legend
  • 628 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 628 Views
  • 3 replies
  • 0 likes