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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166102 Views
  • 32 replies
  • 9 likes
  • 166102 Views
  • 32 replies
  • 9 likes

Superuser Contribution hello I can't change my premium into family: it says oeps something went wr

so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family

  • Visitor
  • so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family
  • Lyubka
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution me dice que la dirección postal no es correcta para añadir un miembro

deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?

  • Visitor
  • deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?
  • Lyubka
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction cancellation

Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned

  • Newbie
  • Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned
  • Lyubka
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution From Premium to Family with iTunes

premiumGermany Hello,I suppose this question has been asked a hundred times, but I couldn't find a solution, so I'm going to ask you one more time:Can I convert my premium account subscribed to iTunes into a family account? and if so, how? If I cance...

  • Newbie
  • ...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.  
  • Lyubka
  • Moderator
  • 2141 Views
  • 7 replies
  • 0 likes
  • 2141 Views
  • 7 replies
  • 0 likes

How do i add some1 to my family plan if they cant change their location

I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I dont want to either) but i wanted to add my family me...

  • Visitor
  • I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I d...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

can I add onto my premium family plan without an email?

I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?

  • Casual Listener
  • I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving an error message even after succesful payment

I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gave (log out, restart phone, and log back in again) d...

  • Visitor
  • I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gav...
  • Jose_M
  • Spotify Star
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

no puedo agregar los dos usuarios que me faltan al plan familiar

no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,

  • Visitor
  • no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Eliminar a un miembro de mi cuenta

Quiero eliminar a un miembro de mi cuenta

  • Visitor
  • Quiero eliminar a un miembro de mi cuenta
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

falha ao se cadastrar

nao consigo entrar em um plano familia

  • Visitor
  • nao consigo entrar em um plano familia
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Family Plan Getting Basic Service

PlanPremiumCountryUSADeviceSamsung S19Operating SystemAndroid My Question or IssueI have been paying for a family plan for many months and thought it was fine, but every time I login with the email I signed up with it asks me if I want to sign up for...

  • Visitor
  • Plan Premium Country USA Device Samsung S19 Operating System Android    My Question or Issue I have been paying for a family plan for many months and thought it was fine, but e...
  • Joan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts with same song

I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.

  • Casual Listener
  • I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.
  • Jax99
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 2 replies
  • 0 likes

I can't join with my family premium

It says that I can't join bcs I don't live there

  • Visitor
  • It says that I can't join bcs I don't live there
  • Bittencourt
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el oago realizado

Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción

  • Visitor
  • Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción
  • Lyubka
  • Moderator
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Billy-J
  • Spotify Star
  • 11367 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 11367 Views
  • 10 replies
  • 0 likes

Superuser Contribution Address not recognized when trying to add my daughter to my plan

I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...

  • Visitor
  • I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
  • Eni
  • Moderator
  • 821 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 821 Views
  • 6 replies
  • 0 likes

Superuser Contribution I am not able to get into the link from the premium family member abo.

My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We also tried to include the people manually with the p...

  • Visitor
  • My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We a...
  • Dian
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after inv...
  • offZenimo
  • Newbie
  • 816 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 816 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy the Spotify Premium benefits. I am not the one who st...

  • Newbie
  • My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy t...
  • MihailY
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Adding onto Family Plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family blended with 7 kids between us. Is there any way to add onto our maxed out Family...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Our family...
  • Jen-Kins
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 2 replies
  • 0 likes