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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93601 Views
  • 32 replies
  • 5 likes
  • 93601 Views
  • 32 replies
  • 5 likes

Premium for Family on line access

I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so you either have to go off line to continue listening to your ...

  • Casual Listener
  • I'm hoping to get some assistance with our Premium for Family Plan.  At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 3 replies
  • 0 likes

there was no option to reactivate membership from last situation

PlanPremium for Family My Question or IssueBecause of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_. So I have to invate all them again. This is not a difficulty an...

  • Newbie
  • Plan Premium for Family   My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last s...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 267 Views
  • 1 replies
  • 0 likes

Accidentally Added to Family Plan

PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Hello,   I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 307 Views
  • 3 replies
  • 0 likes

Google home mini not received

PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to other forum posts but here we go : I subscribed a family premium and was supposed to receive...

  • Regular
  •   Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad   My Question or Issue   Looks like I'm not the only one in this situation according to o...
  • Billy-J
  • Spotify Star
  • 616 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 616 Views
  • 4 replies
  • 0 likes

Changing Country / Family Subscription

HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...

  • Regular
  • Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
  • Bethany_Dawn
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes

Spotify premium family wrong data entered / falsche daten eingegeben

Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...

  • Newbie
  • Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann?   ...
  • Bethany_Dawn
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 339 Views
  • 1 replies
  • 0 likes

Spotify Family Removed my premium

I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...

  • Newbie
  • I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
  • OneByBoo
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

I had a premium family plan, i send the confir mail , and know i dont have the premium family,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Trouble in joining the Premium for Family plan

PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9 My Question or IssueHi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears sayin...

  • Casual Listener
  •   Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9   My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...
  • Vinicius_P
  • Casual Listener
  • 807 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 807 Views
  • 6 replies
  • 0 likes

Superuser Contribution 'Something went wrong' when trying to join Premium for Family

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1244 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1244 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vivo en la misma casa , mande correo y aun asi me cancelaron el plan, puedo mandar comprbante,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family invitations

I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now they can't enter the family. I don't know what happe...

  • Newbie
  • I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now t...
  • Peter
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo iniciar plan familiar

No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.

  • Newbie
  • No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.  
  • Peter
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con el plan familiar, mande confirmación y se cancel, tengo comprobante de domicilio

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 271 Views
  • 1 replies
  • 0 likes

changing family member's email address

Planfamily premiumCountryTurkeyMy wife has changed her mail address and does not remember her password.The previous adress does not exist anymore.How can i change her spotify email address in this case?

  • Newbie
  •   Plan family premium Country Turkey My wife has changed her mail address and does not remember her password. The previous adress does not exist  anymore.How can i change her s...
  • Billy-J
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 574 Views
  • 1 replies
  • 0 likes

Premium for Family

Me and my family was using spotify premium last month within old address.We moved new house right now our adress is different from last one.So my family just disconnected from last address's account but they can'T join this new premium because of '' ...

  • Newbie
  • Me and my family was using spotify premium last month within old address.We moved new house right now our adress is different from last one.So my family just disconnected from last address's a...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change my family accounut with a new one

I am a member of a family account. But I want to leave the exceed one and create a new one. I wonder if I lose my Playlist etc. How should I chance my family account? PlanPremiumCountryTurkey DeviceSony Xperia Operating System(Android My Question or ...

  • Newbie
  • I am a member of a family account. But I want to leave the exceed one and create a new one. I wonder if I lose my Playlist etc. How should I chance my family account?  Plan Premium C...
  • Katerina
  • Spotify Legend
  • 537 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution if i delete my account, will it remove me from the family plan i’m on? like will that spot open up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1597 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1597 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium devices stopping others

PlanFamily PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Recently upgraded to Family premium. When we each listen to our music on our devices it interrupts other...

  • Newbie
  • Plan Family Premium Country Ireland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Recently u...
  • Katerina
  • Spotify Legend
  • 645 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 645 Views
  • 6 replies
  • 0 likes

Family Plan error

PlanPremium FamilyCountrySpainMy Question or IssueMy family changed their address recently. We canceled the family plan to create it in the new address.It is impossible for us to validate my father's account, it indicates in the invitation that the a...

  • Newbie
  • Plan Premium Family Country Spain My Question or Issue My family changed their address recently. We canceled the family plan to create it in the new address. It is impossible for us to v...
  • OneByBoo
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 261 Views
  • 1 replies
  • 0 likes