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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140649 Views
  • 32 replies
  • 8 likes
  • 140649 Views
  • 32 replies
  • 8 likes

Superuser Contribution 4 - Oops something went wrong, please try again.

I got an email from my wife for Spotify premium and when I typed all my information and entered it, I just got this error "4 - Oops something went wrong, please try again." Please of there is anything I can try I will.

  • Visitor
  • I got an email from my wife for Spotify premium and when I typed all my information and entered it, I just got this error "4 - Oops something went wrong, please try again." Please of there ...
  • OscarDC
  • Moderator
  • 4432 Views
  • 15 replies
  • 3 likes
  • 4432 Views
  • 15 replies
  • 3 likes

Problem verifying address -- Spotify is mis-identifying location

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just started hosting a Ukrainian refugee. When she clicked put in my address to join m...

  • Visitor
  • ...ave just started hosting a Ukrainian refugee.  When she clicked put in my address to join my family premium account, it said she was in the wrong country and she should try again once she was at my a...
  • psx_ni
  • Newbie
  • 341 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan familiar premium

Hola, le envié de nuevo la invitación a mi hermana pero le dice que no puede unirse al plan familiar, osea que tiene que ver yo soy la titular y la estoy agregando yo le mandé la invitación! Cómo se resuelve esto? 

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  • Newbie
  • Hola, le envié de nuevo la invitación a mi hermana pero le dice que no puede unirse al plan familiar, osea que tiene que ver yo soy la titular y la estoy agregando yo le mandé la invitación! Cómo se ...
  • OscarDC
  • Moderator
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

Not being able to join Premium Family Plan despite being invited

My Question or IssueHello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this issue.... I have just paid the monthly subscription for P...

  • Visitor
  • My Question or Issue Hello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this i...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Change from Premium to Family Abo

PlanPremiumCountryGermanyDevice Operating SystemAndroid now - later Android and IOS My Question or IssueAt the moment I pay for a Premium Abo and one child is using it. How can I transform this into a Family Abo and invite other members of the family...

  • Newbie
  • ...How can I transform this into a Family Abo and invite other members of the family? How can I keep the songs and playlists of the child who is already using it? Is it recommended to transform it just o...
  • Maxim
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 686 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random songs play after first album track

When I select an album or a playlist when the first track has completed it plays "Tricks up my Sleeve" and then other random songs that had been Liked by my daughter by are nothing to do with me. This occurs on whatever platform I've used in the last...

  • Newbie
  • ...his occurs on whatever platform I've used in the last week. I've disabled Autoplay, uninstalled the app, cleared the cache the issue remains. Like this Spotify is unusable. No other user in my "Family...
  • Dian
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Na conta Premium família, não encontro os membros adicionados.

Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.

  • Visitor
  • Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.
  • Dian
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I changed my bank card on my account it kicked my wife off are family

She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan

  • Visitor
  • She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan
  • Dian
  • Spotify Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play music on Spotify Premium account right now?

When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?

  • Casual Listener
  • When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?
  • Jeremy
  • Spotify Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Can't join family plan

Why can I only join a new family plan once a year?

  • Visitor
  • Why can I only join a new family plan once a year?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Can't join family plan

Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's not working.

  • Visitor
  • Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's n...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Family Premium Invitation - You need to live at the same address

You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.

  • Visitor
  • You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! I can't add users to my family account

I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.

  • Newbie
  • I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan cancellation ?

Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

  • Casual Listener
  • Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year fr...
  • Alex
  • Spotify Legend
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes