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The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no
me reconoce la dirección . Donde puedo encontrar como he escrito
exactamente mi dirección?
deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?
premiumGermany Hello,I suppose this question has been asked a hundred
times, but I couldn't find a solution, so I'm going to ask you one more
time:Can I convert my premium account subscribed to iTunes into a family
account? and if so, how? If I cance...
...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.
I recently just created a family premium and so the payment information
I used was from another country i lived in, and now that ive moved it
stayed as that country (i cant change my country and I dont want to
either) but i wanted to add my family me...
I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I d...
I want to set up a new member on my family plan via an old cell phone.
There's no email or other messaging apps that we can send the invite
link to. How can I set this up without that?
I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?
I made my payment about a week ago and the app is still saying I haven't
paid. I talked to an agent through the support chat and they confirmed
my payment had posted. Following the suggestions he gave (log out,
restart phone, and log back in again) d...
I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gav...
PlanPremiumCountryUSADeviceSamsung S19Operating SystemAndroid My
Question or IssueI have been paying for a family plan for many months
and thought it was fine, but every time I login with the email I signed
up with it asks me if I want to sign up for...
Plan Premium Country USA Device Samsung S19 Operating System Android My Question or Issue I have been paying for a family plan for many months and thought it was fine, but e...
PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating
SystemAndroid ??? My Question or IssueDear Spotify support and
responibles,I bought a Family Premium account today and found out, that
it is not possible to include our daughter, 14 y...
Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ??? My Question or Issue Dear Spotify support and responibles, I bought a Family P...
I tried to add my daughter to my account in Brazil last month, and when
I sent my daughter the link, the app said that we had to join when back
in the registered address. Now I am at home (Uruguay) trying to add her,
but when she clicks the link it j...
I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
My dad already send me and my brother the link multiple times to get
included, but it always says that our adresses are not the same. I am
not even abel to pur the right adress into the section. We also tried to
include the people manually with the p...
My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We a...
PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating
SystemWindows 10 My Question or Issue I have subscribed to the Duo
Premium plan, however after inviting my partner to join the plan none of
has the option to "join duo mix playlist" (as sho...
Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inv...
My brother and I started the Premium Duo plan somewhere around May 2022.
I was moderator of that premium plan. Recently, we switched to the
Premium Family plan since our parents also want to enjoy the Spotify
Premium benefits. I am not the one who st...
My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy t...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue Our family blended with 7 kids between us. Is there
any way to add onto our maxed out Family...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family...