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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77241 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94739 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77599 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208654 Views
267 replies
35 likes
Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
Community Legend
605 Views
1 replies
0 likes
Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this problem?
Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this ...
Spotify Star
294 Views
1 replies
0 likes
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Familiar premium País Dispositivo (iPhone 8,...
Spotify Legend
413 Views
1 replies
0 likes
Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over the border). Whenever she tries to subscribe to the...
Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over ...
Spotify Star
355 Views
3 replies
0 likes
PlanPremiumCountry Norway DeviceBMW id6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that came with built in Spotify app when new. From what I understand Spotify no longer supports thi...
Plan Premium Country Norway Device BMW id6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that c...
Spotify Star
952 Views
1 replies
0 likes
My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 months…? I’m confused and annoyed that Spotify doesn’t provi...
My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 m...
Spotify Star
251 Views
1 replies
0 likes
Ao tentar baixar fica girando e não baixa nada. Se eu não remover outras. Tem limitações?
Ao tentar baixar fica girando e não baixa nada. Se eu não remover outras. Tem limitações?
Moderator
854 Views
1 replies
0 likes
We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
Spotify Legend
24997 Views
5 replies
0 likes
I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
Spotify Star
874 Views
1 replies
0 likes
PlanPremium FamilyCountryAustraliaDevice iPhone and iPad My Question or IssueI am trying to accept the invite/join my family’s Premium Family account (I am currently on my own one). I go through the steps, have the exact address but it keeps coming u...
Plan Premium Family Country Australia Device iPhone and iPad My Question or Issue I am trying to accept the invite/join my family’s Premium Family account (I am c...
Spotify Star
856 Views
1 replies
0 likes
I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account for the family. How should I do this?
I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account f...
Spotify Legend
914 Views
1 replies
0 likes
Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa speaker) soundbars aswell. It’s been reset (Alexa) bu...
Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa sp...
Spotify Legend
640 Views
1 replies
0 likes
I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, and nothing seems to work. 2 other family members al...
I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, a...
Moderator
658 Views
3 replies
1 likes
Hi! I removed by mistake someone from my familiar plan, what should I do to add them back?
Hi! I removed by mistake someone from my familiar plan, what should I do to add them back?
Casual Listener
312 Views
2 replies
0 likes
My daughter has a Premium account.I have a free account.If my daughter upgrades to a Premium Family account, she can invite me.If I accept, will my playlists and favorites be saved ?Or do I loose all my personal preferences ?
My daughter has a Premium account. I have a free account. If my daughter upgrades to a Premium Family account, she can invite me. If I accept, will my playlists and favorites be saved ? Or do I l...
Spotify Star
382 Views
1 replies
0 likes
PlanPremium CountryUkraineDeviceGoogle Pixel 3Operating SystemAndroid 12 My Question or IssueI get invite from my wife to join Spotify Premium DuoAfter i enter the home address, and confirm it - i get the message "There was a problem. Please try agai...
Plan Premium Country Ukraine Device Google Pixel 3 Operating System Android 12 My Question or Issue I get invite from my wife to join Spotify Premium Duo After i enter the hom...
Spotify Star
1226 Views
4 replies
0 likes
PlanPremiumCountryBrasilDeviceXiaomi 11 LiteOperating SystemAndroid 13 In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I signed it, throug Google Play, I was charged BRL $ 49,90/month in my credit c...
Plan Premium Country Brasil Device Xiaomi 11 Lite Operating System Android 13 In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I s...
Visitor
513 Views
3 replies
0 likes
Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account and make another one. This option is very inconvenient even though it...
Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account ...
Moderator
770 Views
4 replies
0 likes
PlanPremium FamilyCountryUnited States DeviceOnePlus 7 proOperating SystemAndroid 12 My Question or IssueIs there a way to see the usernames that were previous members of my family account? My brother made a new Spotify account last year, so I switch...
Plan Premium Family Country United States Device OnePlus 7 pro Operating System Android 12 My Question or Issue Is there a way to see the usernames that were previous m...
Spotify Star
1523 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone)Operating System(iOS 10 My Question or IssueHow do I recover the Spotify family non-admin account from a reset phone?
Plan Premium Country Canada Device (iPhone) Operating System (iOS 10 My Question or Issue How do I recover the Spotify family non-admin account from a reset phone?
Community Legend
4868 Views
7 replies
1 likes
