Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 82065 Views
  • 32 replies
  • 5 likes
  • 82065 Views
  • 32 replies
  • 5 likes

Family account. Share my local files?

PlanFree/PremiumCountry: Canada Device(iPad mini, iPhone X, Macbook Pro late 2012Operating System(iOS 10, OSMac) My Question or IssueI have some local files that I put on a shared playlist with my daughter. She can't see them in the playlist. Is this...

  • Newbie
  •   Plan Free/Premium Country: Canada   Device (iPad mini, iPhone X, Macbook Pro late 2012 Operating System (iOS 10, OSMac)   My Question or Issue I have some local files that...
  • OneByBoo
  • Community Legend
  • 445 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 445 Views
  • 1 replies
  • 1 likes

Spotify family - 2 users cant listen at the same time.

We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but when he starts to listen my music stops.Does someone ha...

  • Newbie
  • We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but w...
  • marcaevans
  • Composer
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Google Home Mini delivered to wrong address

I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion. Unfortunately, the home mini was sent to the wrong address (an old address on my Google account which I was not aware was still there). I have be...

  • Newbie
  • I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion.  Unfortunately, the home mini was sent to the wrong address (an old address on my G...
  • mosohodPeti
  • Composer
  • 433 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 433 Views
  • 1 replies
  • 1 likes

Are your playlists intact when you move from Spotify Premium to Premium for Family

Hi All,My son currently has Spotify Premium and I am thinking of getting Premium for Family. My son has built up several playlists that he does not want to lose. If I take out Premium for Family and then invite him to join, will he lose his playlists...

  • Casual Listener
  • Hi All, My son currently has Spotify Premium and I am thinking of getting Premium for Family.  My son has built up several playlists that he does not want to lose.  If I take out Premium f...
  • MartinStoichkov
  • Community Legend
  • 172 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 3 replies
  • 0 likes

Bought family premium but need help setting up children's accounts on their devices

I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads. I sent invites to each of my children at their email addresses, and I downloaded the Spotify app to each of their ipads. However, I cann...

  • Newbie
  • I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads.  I sent invites to each of my children at their email addresses, and I d...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan problem

We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't work.

  • Casual Listener
  • We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't wo...
  • Bittencourt
  • Spotify Star
  • 330 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 330 Views
  • 3 replies
  • 0 likes

why my family members got suppressed without notification ?

PlanFree/PremiumCountryFranceDeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've created Premium family 2 years ago and invited 3 members of my family. Worked fine for a whileBut from new year (january 1) all...

  • Casual Listener
  • Plan Free/Premium Country France Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've created Premium family 2 years ago and i...
  • blarrouy64
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 2 replies
  • 0 likes

Amount of songs in playlist

Premium familyiPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an update in the last couple days and now that number is gone and ther...

  • Regular
  • Premium family iPhone 8   How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an u...
  • leburby
  • Regular
  • 9264 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 9264 Views
  • 2 replies
  • 1 likes

Can't add to family account

PlanFamilyCountryUKDeviceMicrosoft Surface Pro 4Operating SystemWindows 10 My Question or IssueI have just upgraded to a family account and tried to add my mum - she previously had created a family account herself but we decided I should be the main ...

  • Casual Listener
  • Plan Family Country UK Device Microsoft Surface Pro 4 Operating System Windows 10   My Question or Issue I have just upgraded to a family account and tried to add my mum - she p...
  • Brunelicia
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Family Members Canceled due to adress issue

I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the problem?Maybe I dont have a wife and I am in the midde of...

  • Newbie
  • I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the p...
  • Brunelicia
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

PlanPremiumCountryBrazilDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI recently upgraded to the premium family package. I was able to add two of the three other people that live in my household, but for some reason, when I tried ...

  • Visitor
  • Plan Premium Country Brazil Device iPhone 8 Plus Operating System iOS 12.1.4   My Question or Issue I recently upgraded to the premium family package. I was able to add two of the t...
  • Bittencourt
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Premium family erro

Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha.Tentei reenviar o convite pelo site, porém quando as pessoas clicam no link que receb...

  • Casual Listener
  •   Olá!   Estou com problemas na minha conta Premium família do Spotify.   As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha. Tent...
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 5 replies
  • 0 likes

Kicked out from the family premium plan

kicked out from the family premium plan since i inputed the wrong address.since then i couldnt find the way to verify the address again. please help.

  • Newbie
  • kicked out from the family premium plan since i inputed the wrong address. since then i couldnt find the way to verify the address again. please help.    
  • OneByBoo
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes

Access existing family member account on new device

PlanPremiumCountryUK DeviceiPhone 7 My Question or IssueHi my husband is down as one of the family members on my premium account. He has just got a new iPhone - how can he log into his music on the joint account? I've tried setting up a device passwo...

  • Visitor
  • Plan Premium Country UK   Device iPhone 7   My Question or Issue Hi my husband is down as one of the family members on my premium account.  He has just got a new iPhone - h...
  • OneByBoo
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Premium for Family Redeem Voucher Code

My Question or IssueI received the invitation email and according to the guidance it should take me to a redeem voucher page but it does not. It takes me straight to my account page, confirms that I have joined Premium for Family but is asking me to ...

  • Visitor
  • ...onfirms that I have joined Premium for Family but is asking me to upgrade to Premium and provide bank details.   I'm sure that's not correct can anyone help.   Thanks   Roy 
  • OneByBoo
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Premium Family not working on ios app, but it is on the web player

PlanFamily PremiumUS DeviceiPad 6th genOperating Systemios 12 My Question or IssueI upgraded my account to premium family. After inviting my daughter and accepting the invitation, she doesn't have premium access on her ipad tablet. If she logs in to ...

  • Casual Listener
  • Plan Family Premium US   Device iPad 6th gen Operating System ios 12   My Question or Issue I upgraded my account to premium family.  After inviting my daughter and a...
  • Brunelicia
  • Spotify Star
  • 145 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 3 replies
  • 0 likes

How to leave family ?

PlanFamily PremiumCountrySlovakiaDeviceandroidOperating System(Windows 10) My Question or IssueHi, i need to cancel my family premium as a member, but when i cancel it in subscription menu and get this:You've canceled Premium.Your subscription will e...

  • Visitor
  • Plan Family Premium Country Slovakia Device android Operating System (Windows 10)   My Question or Issue Hi,  i need to cancel my family premium as a member, but when i cancel i...
  • Bittencourt
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 613 Views
  • 1 replies
  • 0 likes

Cancelled Family, now my brother cannot use his account

I cancelled Family because Spotify kept messing up to the point I was no longer using it anymore. The plan ended a few days ago, and now my brother can't start his own Premium account because his email address is still linked with my former Family ac...

  • Casual Listener
  • I cancelled Family because Spotify kept messing up to the point I was no longer using it anymore. The plan ended a few days ago, and now my brother can't start his own Premium account because his e...
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 3 replies
  • 0 likes

Problem with my account login by facebook and premium upgrade

PlanPremiumCountryHong KongDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI am using Spotify premium for years but some how there was a problem with my credit card and Spotify failed to charge it. So, my premium was downgraded to free. I tr...

  • Visitor
  • Plan Premium Country Hong Kong Device iPhone 7 Operating System iOS 10   My Question or Issue I am using Spotify premium for years but some how there was a problem with my credit card ...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 1 replies
  • 0 likes

My artist name was mispelled and Spotify haven't fixed it

PlanPremiumCountryChileDeviceSamsung Galaxy A7Operating SystemAndroid My Question or IssueHi, my problem is that since the beginning my artist name was mispelled (it was Limbö and not Limbo, that also made that my music listed under another artist), ...

  • Visitor
  • Plan Premium Country Chile Device Samsung Galaxy A7 Operating System Android   My Question or Issue Hi, my problem is that since the beginning my artist name was mispelled (it was Limb...
  • OneByBoo
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes