Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119516 Views
  • 32 replies
  • 8 likes
  • 119516 Views
  • 32 replies
  • 8 likes

Won’t let family join

When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan.You can join someone else’s premium plan only once every 12 months. The only plan they had previously was the free trial of family I h...

  • Visitor
  • When my daughters try to connect to my premium family account they get a message saying...  You can’t join this plan. You can join someone else’s premium plan only once every 12 months.&n...
  • Billy-J
  • Spotify Star
  • 818 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 818 Views
  • 1 replies
  • 0 likes

Ads in family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...

  • Visitor
  • ...getting ads on my premium family plan? I thought the whole point of paying for a premium plan was that there would be no ad interruptions.  
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 1 likes

Google Assistant claiming I'm not Premium

PlanFamily PremiumCountryUSADeviceGoogle Pixel 4 XLOperating SystemAndroid 11 My Question or IssueI ask Google Assistant to play a specific song on Spotify and she comes back with "This feature is only for Premium Subscribers" yet that's exactly what...

  • Casual Listener
  • Plan Family Premium Country USA Device Google Pixel 4 XL Operating System Android 11   My Question or Issue I ask Google Assistant to play a specific song on Spotify and she comes b...
  • jennypallister
  • Music Fan
  • 551 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 551 Views
  • 1 replies
  • 0 likes

Why cant I join another family plan.

I need help can someone on spotify remove the joining once in 12 months. Im trying to join another family plan but spotify wont let me. I do not want to create another account to do this. I have all my playlists and liked songs and its linked to my f...

  • Visitor
  • I need help can someone on spotify remove the joining once in 12 months. Im trying to join another family plan but spotify wont let me. I do not want to create another account to do this. I have a...
  • Maxim
  • Spotify Star
  • 791 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 791 Views
  • 1 replies
  • 0 likes

I have a premium account - how do I upgrade to family?

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 626 Views
  • 1 replies
  • 0 likes

Subscripción premium y familiar

PlanPremium FamiliarCountryEspañaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueNos apuntamos a la prueba de 3 meses Premium por 0,99€ en mayo de 2019. Tras la prueba decidimos contratar el Plan familiar, ya que nos salía más a cuenta a...

  • Casual Listener
  •   Plan Premium Familiar Country España Device iPhone 6 Operating System iOS 12.4.5   My Question or Issue Nos apuntamos a la prueba de 3 meses Premium por 0,99€ en mayo de 2019. ...
  • OneByBoo
  • Roadie
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Cant join Spotify family

PlanFreeCountryUnited StatesDevice(iPhone Xs)Operating System(iOS 14) My Question or IssueWe missed a payment so we went to start it again on the same account but for some reason none of the accounts synced backup. When I sent the link to my brother ...

  • Newbie
  • ...eason none of the accounts synced backup. When I sent the link to my brother it said he could not join because he joined one within the last 12 months I need this fixed. The account that has the family...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 355 Views
  • 1 replies
  • 1 likes

Why if I unsubscribe from Family Premium I go back to the free version?

PlanFree/PremiumCountryCanada My Question or IssueI subscribed for a free month of Spotify Premium, subscribed to my family group but unsubscribed and now I don't have premium. I'm still entitled to my free premium trial

  • Casual Listener
  • Plan Free/Premium Country Canada   My Question or Issue I subscribed for a free month of Spotify Premium, subscribed to my family group but unsubscribed and now I don't have premium. I'm s...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 351 Views
  • 1 replies
  • 0 likes

Moving from Family to Premium Duo Keep Partner on Plan

PlanPremium FamilyCountryUSADeviceiPhone 6S Plus and ThinkPadOperating SystemiOS 11 and Windows 10 My Question or IssueI currently pay for Spotify Family, but it is just my partner and I. I would like to switch to Spotify Premium Duo without having t...

  • Casual Listener
  • Plan Premium Family Country USA Device iPhone 6S Plus and ThinkPad Operating System iOS 11 and Windows 10   My Question or Issue I currently pay for Spotify Family, but it is just my p...
  • ctrippe
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 480 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No empty slots on family premium

I recently deleted an invite link for my son-in-law who has never set up his spotify account. No need to I guess since he mainly uses my Echo to listen. I attempted to add another family member this morning and there are no empty slots, however, only...

  • Regular
  •   I recently deleted an invite link for my son-in-law who has never set up his spotify account. No need to I guess since he mainly uses my Echo to listen.   I attempted to add another family...
  • Mihail
  • Spotify Legend
  • 3582 Views
  • 12 replies
  • 0 likes
  • Premium for Family
  • 3582 Views
  • 12 replies
  • 0 likes

Accidently change family to personal premium

I subscribe to a family plan for 2 month but I'm running out of money on my card, and when I charge it, spotify automatically change my plan to a premium and I overlooked that. Is there way to revert this and subscribe again or maybe upgrade personal...

  • Casual Listener
  • I subscribe to a family plan for 2 month but I'm running out of money on my card, and when I charge it, spotify automatically change my plan to a premium and I overlooked that. Is there way to r...
  • Maxim
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 397 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Address too general

Signed up for free trial, went with family plan, Upon trying to set up the family plan ; We have a rural address; my address comes up in the search but when I select it and try to proceed it says it is too general? Not sure what else to do ?

  • Visitor
  • Signed up for free trial, went with family plan,  Upon trying to set up the family plan ; We have a rural address; my address comes up in the search but when I select it and try to proceed&n...
  • Mario
  • Spotify Legend
  • 3445 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3445 Views
  • 3 replies
  • 0 likes

Only Shuffle play - Premium account

Plan PremiumCountry Slovenia Device iPhone 11 ProOperating System iOS 13.6.1 My Question or IssueI have a premium account (Duo) and my music from the playlist recently started to play shuffle only. Extremely annoying and can't seem to be able to chan...

  • Visitor
  • Plan Premium Country Slovenia   Device iPhone 11 Pro Operating System iOS 13.6.1   My Question or Issue I have a premium account (Duo) and my music from the playlist r...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 1 replies
  • 0 likes

Is not worth it

Whats the story with that family premium like.?? I add my little one in to my google home and they are blaming Spotify that is your rules she can play her own music every time she ask to play music it disconnect my music to play her i hate that, i ju...

  • Visitor
  • Whats the story with that family premium like.?? I add my little one in to my google home and they are blaming Spotify that is your rules she can play her own music every time she ask to play music i...
  • Joel-M
  • Composer
  • 435 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! I created my premium family account while on a short trip with one member of my family.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium family account created while abroad for the week end. I sent invitations to other fam...

  • Casual Listener
  • ...remium family account created while abroad for the week end. I sent invitations to other family members soon after (while being abroad). Family members invited can’t enter into the program. Me and my son (w...
  • Billy-J
  • Spotify Star
  • 466 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 466 Views
  • 3 replies
  • 1 likes

Family subscribtion abroad

PlanPremiumCountryIsraelDeviceSamsung galaxy s20 ultraOperating Systemandroid 10 My Question or IssueYesterday I upgraded my premium account to family plan and I was wondering, if we have family account and it's under my father name but I'm going to ...

  • Visitor
  • Plan Premium Country Israel Device Samsung galaxy s20 ultra Operating System android 10   My Question or Issue Yesterday I upgraded my premium account to family plan and I was w...
  • Billy-J
  • Spotify Star
  • 580 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 580 Views
  • 2 replies
  • 1 likes

Solved!! Family Member Access

If I subscribe to the Spotify Premium Family plan, can my family members (who live in a different country) get access through my membership?

  • Casual Listener
  • If I subscribe to the Spotify Premium Family plan, can my family members (who live in a different country) get access through my membership?  
  • 31d5ma2jm33hwc4
  • Casual Listener
  • 1279 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1279 Views
  • 3 replies
  • 0 likes

Sharing playlists with family members

Our family have been using my account and created their own playlists. We have now upgraded to the family plan and was thinking that the playlists can be made visible to the new family accounts.However each account is a family member but how do I get...

  • Newbie
  • Our family have been using my account and created their own playlists. We have now upgraded to the family plan and was thinking that the playlists can be made visible to the new family accounts. H...
  • Nico
  • Community Legend
  • 598 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 598 Views
  • 1 replies
  • 1 likes

Solved!! Free month with Family Premium - Australia

Hi - my daughter trialled a free 3 month individual premium spotify account (which is about to end) and our family has decided to take out a family premium membership (with my name being the lead one). I have two questions: 1. Are we still eligible f...

  • Casual Listener
  • Hi - my daughter trialled a free 3 month individual premium spotify account (which is about to end) and our family has decided to take out a family premium membership (with my name being the lead o...
  • Billy-J
  • Spotify Star
  • 652 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 652 Views
  • 3 replies
  • 1 likes

Canada - Give Spotify Premium as a gift?!??!

PlanPremiumCountry Canada My Question or Issue I want to give a year of Spotify Premium to a friend, I can't seem to do this? What am I missing something? Is Spotify seriously dim enough to not have an option to gift some Premium to someone???

  • Casual Listener
  • Plan Premium Country  Canada   My Question or Issue  I want to give a year of Spotify Premium to a friend, I can't seem to do this? What am I missing something? Is Spotify seriou...
  • Maxim
  • Spotify Star
  • 8082 Views
  • 5 replies
  • 1 likes
  • Gift Card
  • 8082 Views
  • 5 replies
  • 1 likes