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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134492 Views
  • 32 replies
  • 8 likes
  • 134492 Views
  • 32 replies
  • 8 likes

Superuser Contribution Cant add a member to family plan

I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my brother, every time we have tried it gives an error ...

  • Newbie
  • I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my b...
  • Jeremy
  • Spotify Legend
  • 869 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 869 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Member to travel

PlanPremium Family My Question or IssueMy sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be able to access spotify? Will there be no issue with the other member...

  • Regular
  • Plan Premium Family   My Question or Issue My sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be a...
  • Alex
  • Spotify Legend
  • 2404 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2404 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accessing spotify overseas while on Premium Family

Hi, So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my spotify account? How about the payment? My credit card is on the Phi...

  • Regular
  • Hi,   So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my s...
  • MafeG
  • Spotify Legend
  • 2438 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2438 Views
  • 5 replies
  • 0 likes

Plan Manger cancels subscription - 12 month rule

PlanPremium FamilyPhilippines My Question or IssueWhat if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?

  • Regular
  • Plan Premium Family Philippines   My Question or Issue What if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?    
  • AdamDam
  • Spotify Star
  • 1571 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1571 Views
  • 1 replies
  • 1 likes

Superuser Contribution adicionar membro novamente.

ola, Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outra pessoa uma vez a cada 12 meses.'' Como posso resolver ? PlanFree...

  • Casual Listener
  • ola,    Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outr...
  • Yordan
  • Moderator
  • 1645 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1645 Views
  • 1 replies
  • 0 likes

Erro para adicionar pessoas ao plano familiar

Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço não é compatível, vi alguns relatos, porém todos pe...

  • Newbie
  • Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço ...
  • Leobelo
  • Casual Listener
  • 2072 Views
  • 2 replies
  • 0 likes
  • 2072 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with the e-mail confirming the address

Hi,one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various devices.PlanPremiumCountryPOLANDIssue

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  • Newbie
  • Hi, one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various d...
  • MafeG
  • Spotify Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family can't be in my premium family

PlanPremiumCountryColombia I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because it says a person can only change plans once a year, but its se same plan, C...

  • Newbie
  •   Plan Premium Country Colombia   I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because i...
  • Jeremy
  • Spotify Legend
  • 841 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 841 Views
  • 2 replies
  • 1 likes

Superuser Contribution Duo not duoing

Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail

  • Newbie
  • Just upgraded to duo, but can't play different music on our devices. Uninstalled and installed to no avail
  • Alex
  • Spotify Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching premium plans

device used on: iphone and laptopissue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I was trying to do. i clicked the link he sent me and it sa...

  • Newbie
  • device used on: iphone and laptop issue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I w...
  • MafeG
  • Spotify Legend
  • 854 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 854 Views
  • 1 replies
  • 0 likes

Payment problem - then unable to restore family account

PlanFamilyCountryUKDeviceManyOperating SystemMany My Question or IssueI had a payment card block and my family account was suspended. I fixed the card and went thro' the card update procedure in my spotify account. However it reinstated me to persona...

  • Casual Listener
  • Plan Family Country UK Device Many Operating System Many   My Question or Issue I had a payment card block and my family account was suspended. I fixed the card and went thro' the c...
  • Maxim
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 701 Views
  • 1 replies
  • 0 likes

How do I know how long do i have to wait until i can join a Duo link?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A family...
  • Maxim
  • Spotify Star
  • 1723 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 1723 Views
  • 2 replies
  • 2 likes

Superuser Contribution Are there any plans to offer Spotify Kids in Austria

As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time soon - my kids love to listen to audibles and music bu...

  • Casual Listener
  • As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time s...
  • anzthom
  • Casual Listener
  • 4719 Views
  • 12 replies
  • 16 likes
  • Premium for Family
  • 4719 Views
  • 12 replies
  • 16 likes

Superuser Contribution Family page is giving 404

age None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceMacbook Pro late 2016Operating SystemMacOS My Question or Issue I just subscribed to duo subscripti...

  • Newbie
  • age None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device Macbook Pro late 2016 Operating Sys...
  • Alex
  • Spotify Legend
  • 2446 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 2446 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family für meine Kinder

Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9. Klässler eher nicht. Irgendwelche Ideen, was ich tu...

  • Casual Listener
  • Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9....
  • Jeremy
  • Spotify Legend
  • 787 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 787 Views
  • 6 replies
  • 0 likes

Individual Premium Plan to Family Premium Plan, Will I Lose $?

PlanPremiumCountryUSAMy Question or IssueHello, I currently have an individual premium plan that purchased with a $100 gift card. I still have 200 days left on this plan. I would like to switch to my family's premium plan that is now currently active...

  • Casual Listener
  • ...witch to my family's premium plan that is now currently active. Is there any way for the remaining balance to be credited to the family plan/for me to receive the credit in another form? Or will I l...
  • AdamDam
  • Spotify Star
  • 1037 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1037 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan rest to Premium

We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen? CountryAustralia

  • Newbie
  • We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen?   Country A...
  • Jeremy
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

Family plan issue

I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.

  • Newbie
  • I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.
  • OneByBoo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Cant add family members to the family account

Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because we literally do live together. The screenshot is in ...

  • Casual Listener
  • Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because w...
  • OneByBoo
  • Roadie
  • 2332 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2332 Views
  • 3 replies
  • 0 likes

Recover family account member

I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get her back onto the Family account for obvious reasons - ...

  • Newbie
  • I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get h...
  • Maxim
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 554 Views
  • 1 replies
  • 0 likes