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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150715 Views
  • 32 replies
  • 9 likes
  • 150715 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify Connect working ONLY with one account

Hi! Me and my wife have 2 Premium accounts (linked to the same Family account), and used Spotify Connect on our Cambridge Audio (Minx II) device in the living room: both were able to see the Connect device and start playing music. However since a cou...

  • Casual Listener
  • Hi!   Me and my wife have 2 Premium accounts (linked to the same Family account), and used Spotify Connect on our Cambridge Audio (Minx II) device in the living room: both were able to see t...
  • Radodziej
  • Newbie
  • 8208 Views
  • 21 replies
  • 2 likes
  • Premium for Family
  • 8208 Views
  • 21 replies
  • 2 likes

Superuser Contribution My family members have been notified that their premium has been cancelled

PlanFamily premium CountryMexico DeviceSamsung a51Operating SystemAndroid My Question or IssueMy family members have been notified that I have cancelled their premium family plan, but I haven't.. They still appears on the list of participants, what c...

  • Newbie
  • Plan Family premium  Country Mexico  Device Samsung a51 Operating System Android   My Question or Issue My family members have been notified that I have cancelled their p...
  • Dian
  • Spotify Legend
  • 1365 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family Refused

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i was a family member from my father´s account, but i married and tryed to move to my hus...

  • Regular
  • ...as a family member from my father´s account, but i married and tryed to move to my husband family account. When i "linked" to my husband account, the system refused because the address were d...
  • Lyubka
  • Moderator
  • 512 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 512 Views
  • 9 replies
  • 0 likes

Superuser Contribution Adding an aditional family member fails; due to not matching adresses

The street number contains a slash.After entering the hole adress with the slash (during the invitation acceptance process) Spotify removes the slash in the house number and therefore does not recognize matching adresses, which are necessary.Can anyb...

  • Visitor
  • The street number contains a slash. After entering the hole adress with the slash (during the invitation acceptance process) Spotify removes the slash in the house number and therefore does not reco...
  • Dian
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

premium family

Hello,i currently have a personal premium account but I'd like to register members of my family. Because I was paying through Bouygues and that they have stopped their collaboration since nov.18th, I would like Spotify to allow me the access to their...

  • Visitor
  • Hello, i currently have a personal premium account but I'd like to register members of my family. Because I was paying through Bouygues and that they have stopped their collaboration since nov.18th...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 3 replies
  • 0 likes

Kids app needs repeat option

I've just created kids accounts for my two daughters, being tired of them always wanting to listen to the same song over and over. It didn't take many seconds after installing the kids app to notice the lack of possibility to repeat a song. Please gi...

  • Casual Listener
  • ...otice the lack of possibility to repeat a song. Please give us this feature, so I don't have to listen to twinkle twinkle anymore. Plan Family Premium Country Sweden Operating System Android  
  • iannoli
  • Newbie
  • 3749 Views
  • 6 replies
  • 4 likes
  • Premium for Family
  • 3749 Views
  • 6 replies
  • 4 likes

I have a family account. My son and me are unable to listen together.

When my son and I listen together our music merges. Neither of can listen without the other persons choices coming up.

  • Visitor
  • When my son and I listen together our music merges. Neither of can listen without the other persons choices coming up.
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Despite pairing Spotify with Alexa, only Amazon Music is played

Hello,My name is Piotr. I used to use Amazon Music Unlimited and today I switched to Spotify Premium Family.I now have the following problem. After I bought Spotify and also installed the app, I reinstalled the Alexa app (I have an Android phone). Th...

  • Casual Listener
  • Hello, My name is Piotr. I used to use Amazon Music Unlimited and today I switched to Spotify Premium Family. I now have the following problem. After I bought Spotify and also installed the app, I...
  • OscarDC
  • Moderator
  • 2981 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2981 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I choose which user to listen to?

PlanPremium familyCountry US DeviceVarious phones, Google home, Alexa, cars My Question or IssueLooking to upgrade to a family plan. I've read about logging out of the various devices so that a user can login again using the family plan (as I underst...

  • Casual Listener
  •   Plan Premium family Country US   Device Various phones, Google home, Alexa, cars   My Question or Issue Looking to upgrade to a family plan. I've read about logging out of t...
  • Yordan
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 285 Views
  • 1 replies
  • 0 likes

Family Plan Manager

Does anyone know how to change the plan manager when using the Family Plan??

  • Visitor
  • Does anyone know how to change the plan manager when using the Family Plan??
  • AdamDamon
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! How to prevent family plan members from seeing each other ?

I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.

  • Newbie
  • I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 1 replies
  • 0 likes

Account Question

My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?

  • Visitor
  • My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?  
  • AdamDamon
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en el pago de plan

Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar

  • Visitor
  • Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar
  • MihailY
  • Moderator
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

How do I leave my own premium plan to join someone else’s family plan?

I had a Spotify premium account with other people on it. But I removed everyone and canceled premium to go back to a free account. I am trying to become a member of my moms family plan but it won’t let me accept her invite after I put in the address....

  • Visitor
  • I had a Spotify premium account with other people on it. But I removed everyone and canceled premium to go back to a free account. I am trying to become a member of my moms family plan but it won’t l...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can't add my daugthers to the premium family plan

Family Plan Premium Spain. I just bought the Family plan after cancelling Apple Music. I went to my account and created the home address (Spain) and send the link to my daughters. They put in the same address like me, but get the message, that it see...

  • Regular
  • Family Plan Premium Spain.   I just bought the Family plan after cancelling Apple Music. I went to my account and created the home address (Spain) and send the link to my daughters.  &n...
  • Michaelgimm
  • Regular
  • 383 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 3 replies
  • 0 likes

Will I lose my created playlists if I downgrade my Family Premium plan?

I want to know the specific actions that will take place when I downgrade to an free account or the one with ads. Will I still be able to listen to my playlists? I don't mind the ads for the time being.

  • Visitor
  • I want to know the specific actions that will take place when I downgrade to an free account or the one with ads. Will I still be able to listen to my playlists? I don't mind the ads for the time bei...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free to Premium family share

I upgraded from free to premium family share. I did the upgrade on my Mac. However it has not transferred to my iPhone. The iPhone thinks I am still using free Spotify. As a result I can not download my songs. PlanFree/Premium family shareAustralia T...

  • Visitor
  • I upgraded from free to premium family share. I did the upgrade on my Mac. However it has not transferred to my iPhone. The iPhone thinks I am still using free Spotify. As a result I can not d...
  • Kiril
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes