Plan: Premium Family
Hello. I have a premium family plan with three accounts:
Our Sonos has Alexa built in, and when we ask her to play a song, I can see in my Sonos app that it's playing through the Sonos Spotify account (which is the desired behavior). Right now, my kids are listening to Spotify on Sonos in the basement, through the Sonos Spotify account, and I'd like to listen to different music upstairs on my iPhone. When I go into the Spotify app on my phone, it says, "Listening on Basement" and shows the songs my kids are listening to. My Spotify app on my phone is clearly logged into my Spotify account (not the Sonos Spotify account).
It seems that I can't listen to my music without disrupting the music downstairs. Given that the two devices are connected to different Spotify accounts, I can't figure out why this is happening. Any advice would be greatly appreciated!
Solved! Go to Solution.
Thanks for reaching out to us.
It's possible that your kids aren't playing music using the voice commands, which should activate the account connected to the Sonos speaker, but instead they are controlling it via Connect from a device where your account is logged in.
We'd suggest making sure that they are using voice commands or a device with the Sonos account active to avoid this interruption.
If that doesn't help, let us know and we'll try and investigate some more 🔎