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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166589 Views
  • 32 replies
  • 9 likes
  • 166589 Views
  • 32 replies
  • 9 likes

Superuser Contribution I went from premium duo to premium family and I can't add my family. Help

I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add them? The link can not be copied. Plus my husband can't...

  • Visitor
  • I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add t...
  • Elena
  • Moderator
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly songs all influenced by songs played on a different account

HiWe have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of children's stuff and mine is not. We had briefly set up a Spo...

  • Casual Listener
  • Hi We have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of c...
  • erw81
  • Casual Listener
  • 559 Views
  • 4 replies
  • 0 likes
  • 559 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Plan member cant access premium benefits

Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...

  • Casual Listener
  • Hi there,   My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
  • Lyubka
  • Moderator
  • 1591 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1591 Views
  • 3 replies
  • 0 likes

change family members

Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...

  • Casual Listener
  • Hi all,   I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
  • EstherJB
  • Casual Listener
  • 390 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi pareja me envía la invitación a un plan dúo y pone que pruebe más tarde

Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.

  • Visitor
  • Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
  • user-removed
  • Not applicable
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Superuser Contribution why do I keep getting kicked out of my spotify family plan?

Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...

  • Newbie
  • Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
  • Lyubka
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Premium Family: Can’t change user in App, although deinstalled the App. I

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: We have Premium Family. I listen with my husband’s account on my IPhone. I want to listen w...

  • Casual Listener
  • ...ave Premium Family. I listen with my husband’s account on my IPhone. I want to listen with my own account, but I can’t change the user. I deinstalled the app, but by reinstalling it it’s again my h...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

os endereços não coincidem

minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes

  • Visitor
  • minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes
  • Bittencourt
  • Spotify Star
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

add my library to family premium

I have a Spotify account but we now have Family Premium. I cannot find my music / library

  • Visitor
  • I have a Spotify account but we now have Family Premium. I cannot find my music / library
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

the family plan isn't working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the family plan for 6 and it doesnt let me add my family mom brother and sister we all...

  • Visitor
  • ...ave the family plan for 6 and it doesnt let me add my family mom brother and sister we all live in there same house I had them already in this plan but one day it changed without me knowing what can I do?
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 279 Views
  • 1 replies
  • 0 likes

I cant add or remove family members from my plan.

Im on the page where it lists all the members but there is nothing to click onto to remove or add them. it just lists who they are but i cant do anything with them.

  • Visitor
  • Im on the page where it lists all the members but there is nothing to click onto to remove or add them.  it just lists who they are but i  cant do anything with them.
  • Jose_M
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Members

Hello!There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month!I would be very thankful for help from the support team! Could you please check the problem?Thank you

  • Visitor
  • Hello! There ist a difficulty to add my family members, even tough we have the same  adress. I try to solve the problem since 2  month! I would be very thankful for help from the s...
  • tgal2000
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 2 replies
  • 0 likes

Superuser Contribution Adding Family Members to Family Plan

PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as far as manage members and the button for adding members doesn't work.

  • Visitor
  • Plan Premium Country USA Device Computer Operating System Windows 10   My Question or Issue   I followed all of the instructions for adding members to the family plan I get as f...
  • tgal2000
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 2 replies
  • 0 likes

Spotify won´t accept my adress to get into Family Premium

PlanFamily PremiumCountryGermanyDeviceHuawei p20 liteOperating SystemAndroid My Question or IssueMy brother and I were in a Premium Duo first, where I was the administrator. Now my dad decided to set up a Family Premium for him and my mom too. No one...

  • Casual Listener
  • Plan Family Premium Country Germany Device Huawei p20 lite Operating System Android   My Question or Issue My brother and I were in a Premium Duo first, where I was the administrator....
  • Kallee
  • Visitor
  • 963 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 963 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Premium Family multiple playlist not working

PlanPremium FamilyCountryAustraliaDevice(Google Pixel 6 Pro)Operating System(Android 13)My Question or IssueSubscribed to Premium Family for 5 people. Each person has a separate Spotify account linked to both their Gmail account and also each individ...

  • Casual Listener
  • Plan Premium Family Country Australia Device (Google Pixel 6 Pro) Operating System (Android 13) My Question or Issue Subscribed to Premium Family for 5 people. Each person has a separate S...
  • AdrianAmberAU
  • Casual Listener
  • 439 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 439 Views
  • 3 replies
  • 0 likes