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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170425 Views
  • 32 replies
  • 9 likes
  • 170425 Views
  • 32 replies
  • 9 likes

Superuser Contribution spotify now working with BMW idrive

spotify has recently stopped working with my BMW idrive, the spotify app does not show any more on the BMW car screen, it worked ok until last week, i think there is an issue with the latest spotify update on my iphone?how can this be corrected?

  • Visitor
  • spotify has recently stopped working with my BMW idrive, the spotify app does not show any more on the BMW car screen, it worked ok until last week, i think there is an issue with the latest spotify ...
  • Lyubka
  • Moderator
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t use mi family premium plan

My Question or IssueI subscribed for a family premium plan with my family in Peru, but I’m current in England for visit and my premium plan was reconfigured and now I have free plan, I don’t know what to do because I’m paying for family premium plan....

  • Casual Listener
  •   My Question or Issue I subscribed for a family premium plan with my family in Peru, but I’m current in England for visit and my premium plan was reconfigured and now I have free plan, I d...
  • Dian
  • Spotify Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution We've moved country

PlanFamilyCountry UK/France Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up in the UK a few years back and now I've moved to France (I signed up via goog...

  • Casual Listener
  • Plan Family Country UK/France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • Yordan
  • Moderator
  • 344 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 344 Views
  • 4 replies
  • 0 likes

Superuser Contribution Renew premium family plan

My premium family plan expires on May 1, 2023. On my account page, the message says "Your Premium Family ends on 01/05/23. Subscribe now to keep the music going without top ups." and then gives me a button below that for "Subscribe". When I go throug...

  • Visitor
  • My premium family plan expires on May 1, 2023.   On my account page, the message says "Your Premium Family ends on 01/05/23. Subscribe now to keep the music going without top ups." and t...
  • Joan
  • Moderator
  • 950 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 950 Views
  • 1 replies
  • 0 likes

Superuser Contribution a member was removed from my premium family plan without my consent

a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other plan in 12 months but she was in this same plan as al...

  • Visitor
  • a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other p...
  • Dian
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member cant log into their account as their email no longer exists

HiI am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save their Spotify information,Premium Family plan AustraliaIph...

  • Visitor
  • Hi I am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save t...
  • Alex
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesn't let a relative confirm the address, says plan in another country

I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to log in to a family plan in another country.

  • Visitor
  • I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to l...
  • Lyubka
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo agregar a un familiar al plan familiar

Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta disponible para familiares que viven juntos. Inténta...

  • Visitor
  • Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta ...
  • MihailY
  • Moderator
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i reset my spotify settings & download playlist

i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it

  • Visitor
  • i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it
  • MihailY
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello I can't change my premium into family: it says oeps something went wr

so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family

  • Visitor
  • so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family
  • Lyubka
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution me dice que la dirección postal no es correcta para añadir un miembro

deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?

  • Visitor
  • deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?
  • Lyubka
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction cancellation

Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned

  • Newbie
  • Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned
  • Lyubka
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution From Premium to Family with iTunes

premiumGermany Hello,I suppose this question has been asked a hundred times, but I couldn't find a solution, so I'm going to ask you one more time:Can I convert my premium account subscribed to iTunes into a family account? and if so, how? If I cance...

  • Newbie
  • ...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.  
  • Lyubka
  • Moderator
  • 2164 Views
  • 7 replies
  • 0 likes
  • 2164 Views
  • 7 replies
  • 0 likes

How do i add some1 to my family plan if they cant change their location

I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I dont want to either) but i wanted to add my family me...

  • Visitor
  • I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I d...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

can I add onto my premium family plan without an email?

I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?

  • Casual Listener
  • I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving an error message even after succesful payment

I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gave (log out, restart phone, and log back in again) d...

  • Visitor
  • I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gav...
  • Jose_M
  • Spotify Star
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

no puedo agregar los dos usuarios que me faltan al plan familiar

no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,

  • Visitor
  • no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Eliminar a un miembro de mi cuenta

Quiero eliminar a un miembro de mi cuenta

  • Visitor
  • Quiero eliminar a un miembro de mi cuenta
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes