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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 155089 Views
  • 32 replies
  • 9 likes
  • 155089 Views
  • 32 replies
  • 9 likes

Sou administradora do plano familiar e estou com problemas.

Como disse, sou administradora do meu plano familiar. Nele contém eu, minha mãe, meu pai e meu namorado (que foi adicionado recentemente). Meu namorado não consegue baixar as músicas e aparece que várias mensagens para ele fazer parte do premium poré...

  • Newbie
  • Como disse, sou administradora do meu plano familiar. Nele contém eu, minha mãe, meu pai e meu namorado (que foi adicionado recentemente). Meu namorado não consegue baixar as músicas e aparece que vá...
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Mix discontinued

Just got this pop up today Gutted. I wish Spotify would stop messing with and getting rid of my favourite features.As much as they keep trying to tell me to use 'Blends' they're just not the same.Just wanted to vent and express my disappointment real...

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  • Newbie
  • Just got this pop up today 😭😭 Gutted.   I wish Spotify would stop messing with and getting rid of my favourite features. As much as they keep trying to tell me to use 'Blends' they're just ...
  • MariaTobar
  • Newbie
  • 31330 Views
  • 12 replies
  • 21 likes
  • Premium for Family
  • 31330 Views
  • 12 replies
  • 21 likes

Superuser Contribution My child can't download The Spotify app

PlanPremium (family)Country Finland Device( Samsung Galaxy a12)Operating System(Android 12) My Question or IssueMy daughter is 9, we Have Spotify premium family order and we had a working application on her device for over a year - until she deleted ...

  • Visitor
  • Plan Premium (family) Country Finland    Device ( Samsung Galaxy a12) Operating System (Android 12)     My Question or Issue My daughter is 9, we Have Spotify premium family...
  • Elena
  • Moderator
  • 4811 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 4811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect working ONLY with one account

Hi! Me and my wife have 2 Premium accounts (linked to the same Family account), and used Spotify Connect on our Cambridge Audio (Minx II) device in the living room: both were able to see the Connect device and start playing music. However since a cou...

  • Casual Listener
  • Hi!   Me and my wife have 2 Premium accounts (linked to the same Family account), and used Spotify Connect on our Cambridge Audio (Minx II) device in the living room: both were able to see t...
  • Radodziej
  • Newbie
  • 8312 Views
  • 21 replies
  • 2 likes
  • Premium for Family
  • 8312 Views
  • 21 replies
  • 2 likes

Superuser Contribution My family members have been notified that their premium has been cancelled

PlanFamily premium CountryMexico DeviceSamsung a51Operating SystemAndroid My Question or IssueMy family members have been notified that I have cancelled their premium family plan, but I haven't.. They still appears on the list of participants, what c...

  • Newbie
  • Plan Family premium  Country Mexico  Device Samsung a51 Operating System Android   My Question or Issue My family members have been notified that I have cancelled their p...
  • Dian
  • Spotify Legend
  • 1375 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family Refused

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i was a family member from my father´s account, but i married and tryed to move to my hus...

  • Regular
  • ...as a family member from my father´s account, but i married and tryed to move to my husband family account. When i "linked" to my husband account, the system refused because the address were d...
  • Lyubka
  • Moderator
  • 524 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 524 Views
  • 9 replies
  • 0 likes

Superuser Contribution Adding an aditional family member fails; due to not matching adresses

The street number contains a slash.After entering the hole adress with the slash (during the invitation acceptance process) Spotify removes the slash in the house number and therefore does not recognize matching adresses, which are necessary.Can anyb...

  • Visitor
  • The street number contains a slash. After entering the hole adress with the slash (during the invitation acceptance process) Spotify removes the slash in the house number and therefore does not reco...
  • Dian
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

premium family

Hello,i currently have a personal premium account but I'd like to register members of my family. Because I was paying through Bouygues and that they have stopped their collaboration since nov.18th, I would like Spotify to allow me the access to their...

  • Visitor
  • Hello, i currently have a personal premium account but I'd like to register members of my family. Because I was paying through Bouygues and that they have stopped their collaboration since nov.18th...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 3 replies
  • 0 likes

Kids app needs repeat option

I've just created kids accounts for my two daughters, being tired of them always wanting to listen to the same song over and over. It didn't take many seconds after installing the kids app to notice the lack of possibility to repeat a song. Please gi...

  • Casual Listener
  • ...otice the lack of possibility to repeat a song. Please give us this feature, so I don't have to listen to twinkle twinkle anymore. Plan Family Premium Country Sweden Operating System Android  
  • iannoli
  • Newbie
  • 3799 Views
  • 6 replies
  • 4 likes
  • Premium for Family
  • 3799 Views
  • 6 replies
  • 4 likes

I have a family account. My son and me are unable to listen together.

When my son and I listen together our music merges. Neither of can listen without the other persons choices coming up.

  • Visitor
  • When my son and I listen together our music merges. Neither of can listen without the other persons choices coming up.
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Despite pairing Spotify with Alexa, only Amazon Music is played

Hello,My name is Piotr. I used to use Amazon Music Unlimited and today I switched to Spotify Premium Family.I now have the following problem. After I bought Spotify and also installed the app, I reinstalled the Alexa app (I have an Android phone). Th...

  • Casual Listener
  • Hello, My name is Piotr. I used to use Amazon Music Unlimited and today I switched to Spotify Premium Family. I now have the following problem. After I bought Spotify and also installed the app, I...
  • OscarDC
  • Moderator
  • 3154 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3154 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I choose which user to listen to?

PlanPremium familyCountry US DeviceVarious phones, Google home, Alexa, cars My Question or IssueLooking to upgrade to a family plan. I've read about logging out of the various devices so that a user can login again using the family plan (as I underst...

  • Casual Listener
  •   Plan Premium family Country US   Device Various phones, Google home, Alexa, cars   My Question or Issue Looking to upgrade to a family plan. I've read about logging out of t...
  • Yordan
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 287 Views
  • 1 replies
  • 0 likes

Family Plan Manager

Does anyone know how to change the plan manager when using the Family Plan??

  • Visitor
  • Does anyone know how to change the plan manager when using the Family Plan??
  • AdamDamon
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! How to prevent family plan members from seeing each other ?

I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.

  • Newbie
  • I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 1 replies
  • 0 likes

Account Question

My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?

  • Visitor
  • My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?  
  • AdamDamon
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en el pago de plan

Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar

  • Visitor
  • Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar
  • MihailY
  • Moderator
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

How do I leave my own premium plan to join someone else’s family plan?

I had a Spotify premium account with other people on it. But I removed everyone and canceled premium to go back to a free account. I am trying to become a member of my moms family plan but it won’t let me accept her invite after I put in the address....

  • Visitor
  • I had a Spotify premium account with other people on it. But I removed everyone and canceled premium to go back to a free account. I am trying to become a member of my moms family plan but it won’t l...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Can't add my daugthers to the premium family plan

Family Plan Premium Spain. I just bought the Family plan after cancelling Apple Music. I went to my account and created the home address (Spain) and send the link to my daughters. They put in the same address like me, but get the message, that it see...

  • Regular
  • Family Plan Premium Spain.   I just bought the Family plan after cancelling Apple Music. I went to my account and created the home address (Spain) and send the link to my daughters.  &n...
  • Michaelgimm
  • Regular
  • 396 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 396 Views
  • 3 replies
  • 0 likes