Ogrenci premium sorunu

[Yalindsahin]

Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak "dosya ekle" butonuna tiklamama ragmen hic bir sey olmadı. Ve odedigim parayla kaldim.

[Alfredo · Accepted solution]

Hey @Yalindsahin, welcome to the community!

We hope you don't mind us replying in English. Sometimes, when getting the student discount, the payment is deducted from your account, but it stays as pending on your statement. This means that the subscription didn't complete and the money will go back to your account soon.

If you were unable to complete the student discount process, try using a different web browser or an incognito window to set it up. You should receive an email confirmation as soon as your student details are validated.

If you're sure that the payment was taken and the funds didn't go back to your account, we suggest contacting our customer service via Twitter or Facebook.

We also offer support in Turkish via email, just fill out this form, and they'll get back to you as soon as possible.

Cheers!

[user-removed]

Dosya seç butonum çalışmadı ama para kesimi gerçekleşti ne yapmalıyım?

[11171855281]

Have a same problem. Two months ago i applyed for student premium. I writed my informations and you take my 6.99 tl but i couldnt pick the file so i couldnt be a premium and i writed my informations again and you take my 6.99 againd. At the and you take my 14 tl and i couldnt be premium. But now i am normal premium and i pay 14tl every month. I am student its not fear. I hope it is not be late. If it is too late i want student premium right now and i want pay 6.99 every month