Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I'm paiing for Spotify Family. I sent the invitation to my son. He clicks the invitation, and are beeing asked to log in on an user/account or start a new user/account.1. What does he chose if he wants to use my Spotify Familie-user? t's no instructi...
Hello, I've subscribed to a Premium for Family subscription and have sent invitations to my family members living at the same address. The email is sent correctly but the link opens the spotify homepage and there is nothing listed in the subscription...
unfortunately weile trying to join the familiy's premium Account there is always the same error: 3 - Oops something went wrong, please try again. Nevermind how often i try- same result... Any ideas?
Por error ingresé el nombre de un miembro de mi familia como el nombre del grupo familiar. Es posible cambiar el nombre del grupo familiar?
A member of my family was disconnected from the premium account. How do I get him back on? He had it for like 3-4 months and one day he was just disconnected. Please reinstate his membership. Thanks!
Se supone que me harian el cobro el dia 6 de noviembre y el 5 que intente entrar para que en lugar de contratar el premium fuera el familiar, me doy cuenta que ya me habian hecho el cobro del premium. y si quiero cambiar el plan me dice que hasta el ...
I'd like to suscribre to family offer.But i don't know how family members adress are checked. My children not reside full time in my home and i would like to be sure that the check will be ok.
My mom bought the premium family and its no allowing us to log in, what is the problem?
Hola a todos mi duda es que, el pack familiar en pesos argentinos (ARS) en spotify aparece como $103,50 sin embargo si alguno ve la pagina en el idioma ingles aparece que el precio del pack familiar es de $14,99 dolares, que haciendo la conversion, e...
Ich habe neu Premium Family. Ich habe meine Frau eingeladen. Sie hat die Einladungs- email mit dem passwort erhalten. Sie benutzt die App auf dem Telefon. Zum Einloggen gibt sie ihre email ein und das von Spotify geschickte passwort. Es erscheint imm...
I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen. See attached. Been this way since last night.
Hello, i can send a invite to my sisters account
Hi, we have a family account however if my husband is playing music through his iphone and I want to play something different on my iphone, hismusic stops playing and vice versa. How can we play different music at the same time
I've opened a Spotify Family account, but when I want to add my family members, I get only a black screen!Can someone help me to solve this problem?
I sent my info to sheerid for the hulu and Spotify deal. I used the link given and clicked the sign in with Facebook button but someone else was logined into my account and the verification is now attached to their account. Can someone pls help. I de...
Does anyone know if you can pay for this bundle with apple subscriptions/iTunes money? If so how do you do this?
Hallo, eine Frage.Ich habe meinen Account auf Family hochgestuft und möchte meine Fra mit rein nehmen. Sie hat derzeit einen Pro Vertrag. Muss Sie vorher ihren kündigen? Behält sie trotz Kündigung ihre Playlists? Danke für die Hilfe!
İki kez ödeme alındı ama hesabım hala premium değil
We have a spotify family premium and my father who is 84 did not notice that he had an email to reconfirm his email adress. No idea why he would recieve this email again only 1 month after the last lot of automated emails. anyway the problem is he ne...