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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78274 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57530 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195086 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28900 Views
44 replies
4 likes
Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' the code. Hence cannot join. Do they need to create ...
Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' t...
Newbie
717 Views
1 replies
0 likes
As you can see in the screenshot provided, I can see 1 active member (in red) , but the other I cant see, even when i click the link, it doesn't show their spotify photo or let me access any options further. I have restarted my chrome, accessed on ot...
As you can see in the screenshot provided, I can see 1 active member (in red) , but the other I cant see, even when i click the link, it doesn't show their spotify photo or let me access any options ...
Regular
530 Views
1 replies
1 likes
Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados
Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados
267 Views
0 replies
0 likes
Looking for a solution for a primary school, where we want to introduce different flavours of music to children. The idea is to have a number of playlists created with a specific type of music each (e.g. jazz, pop, electric, opera, etc.) and allow ch...
...ent (free of charge). I'm wondering if family plan fits here, as it says the address should be same for every person using Spotify. In fact, when at school, children do have the same address ... If n...
Spotify
1640 Views
7 replies
0 likes
Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia le pide dirección, necesito ayuda!!!
Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia l...
Newbie
965 Views
1 replies
0 likes
So my brother and I had a family plan for a while and he had to reset his account. This of course changed my subscription back to free, but whenever I click on the link that the invite sends me it just takes me to the Spotify website. How can I redee...
So my brother and I had a family plan for a while and he had to reset his account. This of course changed my subscription back to free, but whenever I click on the link that the invite sends me it j...
436 Views
0 replies
0 likes
there is a download button on my ipad for spotify. Am I downloading music or not? Can I play this off line? can I put it on my ipod? It looks like I can't....?thanks
there is a download button on my ipad for spotify. Am I downloading music or not? Can I play this off line? can I put it on my ipod? It looks like I can't....? thanks
Spotify Star
303 Views
1 replies
0 likes
Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já foi cobrado do meu cartão ontem o valor do Premium Família.
Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já foi cobrado do meu cartão ontem o valor do Premium Família.
Roadie
331 Views
1 replies
0 likes
My wife sent me an invite for Premium but when i click "accept invitation" it takes me to a log-in page instead of sending me to a "redeem" page as is necessary to be added onto her account. How can I be added to her account without having to log int...
My wife sent me an invite for Premium but when i click "accept invitation" it takes me to a log-in page instead of sending me to a "redeem" page as is necessary to be added onto her account. Ho...
Spotify Star
861 Views
1 replies
0 likes
Hola, Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico. Saludos
Hola, Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico. Saludos
Roadie
662 Views
1 replies
0 likes
mi prima me mando el link pero cuando ingrso todos mis datos me sale un mensaje diciendo error, intente nuevamente. alguien me puede explicar que hacer?
mi prima me mando el link pero cuando ingrso todos mis datos me sale un mensaje diciendo error, intente nuevamente. alguien me puede explicar que hacer?
240 Views
0 replies
0 likes
I go to account and click Fam Plan manger and it takes me to a blank screen. Trying to invite myself since I still have commercials on my iphone app. My kids have accepted their invitations and have no problems.
I go to account and click Fam Plan manger and it takes me to a blank screen. Trying to invite myself since I still have commercials on my iphone app. My kids have accepted their invitatio...
Casual Listener
614 Views
2 replies
0 likes
Trying to get my kids invited to premium family. Keep sending invites, always says "pending".
Trying to get my kids invited to premium family. Keep sending invites, always says "pending".
308 Views
0 replies
0 likes
Hi, I've just set up a premium for family account, for myself, my husband and my sister in law, she lives with us but also spends a lot of time in Leeds at university? My husband is also a field service engineer so he spends a lot of time in hotels e...
Hi, I've just set up a premium for family account, for myself, my husband and my sister in law, she lives with us but also spends a lot of time in Leeds at university? My husband is also a field s...
Casual Listener
2099 Views
2 replies
0 likes
Mi hijo tiene plan Premium y yo quiero abrir un plan familiar donde lo incluiría a él , debo cancelar el plan premium o eso se hace automáticamente
Mi hijo tiene plan Premium y yo quiero abrir un plan familiar donde lo incluiría a él , debo cancelar el plan premium o eso se hace automáticamente
200 Views
0 replies
0 likes
zwei unserer Familienmitglieder können die Einladungen zum Family-Account nicht annehmen. Nach Ausfüllen aller persönlichen Informationen kommt dieser Fehler "3 - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." Seit zwei Stunden, bei ...
zwei unserer Familienmitglieder können die Einladungen zum Family-Account nicht annehmen. Nach Ausfüllen aller persönlichen Informationen kommt dieser Fehler "3 - Hoppla! Da ist wohl etwas s...
Casual Listener
11823 Views
9 replies
1 likes
Spotify has paid me 6 times, but I was just trying to be a premium member. Why did they get paid so much? There is an attachment. Pls help me. Thx for helping.
Spotify has paid me 6 times, but I was just trying to be a premium member. Why did they get paid so much? There is an attachment. Pls help me. Thx for helping.
Community Legend
398 Views
1 replies
0 likes
Bonjour, je possède un compte spotify free, j,'ai voulu tenter de prendre l'offre étudiant à 4,99€ aujourd'hui. Pour cela j'ai donc commencé à remplir le formulaire, mes coordonnées bancaires, puis au moment de rentrer les justificatifs de mon statut...
Bonjour, je possède un compte spotify free, j,'ai voulu tenter de prendre l'offre étudiant à 4,99€ aujourd'hui. Pour cela j'ai donc commencé à remplir le formulaire, mes coordonnées bancaires, puis a...
Casual Listener
583 Views
2 replies
0 likes
I have a problem with my subscription -- Premium for Family. I've added my family to the subscription, but after around 2 months I realized that some of my family members were kicked out by the Spotify system, saying that Spotify can't confirm the ad...
I have a problem with my subscription -- Premium for Family. I've added my family to the subscription, but after around 2 months I realized that some of my family members were kicked out by the S...
Casual Listener
480 Views
2 replies
0 likes
I have premium for family and have sent my son an email to join. When we click on the green box to join he has to log in to Spotify but then no box to redeem the code pops up. I have been into the are REDEEM but it does not accept the code there. How...
I have premium for family and have sent my son an email to join. When we click on the green box to join he has to log in to Spotify but then no box to redeem the code pops up. I have been i...
Newbie
1198 Views
1 replies
0 likes
