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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151579 Views
  • 32 replies
  • 9 likes
  • 151579 Views
  • 32 replies
  • 9 likes

Problems with family cant add family

I've subscribed and paid and got as far as receiving the email which asks you to invite family. Clicked on link - it doesn't work takes you Spotify screen but when you select family nothing happens! Aware there's a problem with processing family requ...

  • Newbie
  • I've subscribed and paid and got as far as receiving the email which asks you to invite family. Clicked on link - it doesn't work takes you Spotify screen but when you select family nothing h...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi

Şimdi beyler spotify öğrenci premium alcaktım.İşte kart bilgilerini filan girdim.Sizden onaylana kadar para alınmıcak dendi.Ben de buna güvenrek açılan pencere de ismimi üniyi filan girdim sonra okula kayıtlı olduğuma dair ss i almak için alta aldım ...

  • Newbie
  • Şimdi beyler spotify öğrenci premium alcaktım.İşte kart bilgilerini filan girdim.Sizden onaylana kadar para alınmıcak dendi.Ben de buna güvenrek açılan pencere de ismimi üniyi filan girdim sonra okul...
  • HansDMRZ
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

4 - Oops something went wrong, please try again.

I'm trying to join my family account but I always get this error, what does it mean - I'm putting in my correct address so I don't understand why it isn't working.Can anyone help?

  • Casual Listener
  • I'm trying to join my family account but I always get this error, what does it mean - I'm putting in my correct address so I don't understand why it isn't working. Can anyone help?  
  • stephenr67
  • Casual Listener
  • 713 Views
  • 1 replies
  • 1 likes
  • 713 Views
  • 1 replies
  • 1 likes

Problemas com o convite do plano familiar

Olá, boa noite! Há alguns dias meu irmão criou uma conta premium familiar e me enviou o convite para participar,até aí tudo bem, usufrui dos serviços sem problema, porém hoje( 13/10) fui retirada do plano. Ao receber o convite novamente, tentei me re...

  • Newbie
  • Olá, boa noite! Há alguns dias meu irmão criou uma conta premium familiar e me enviou o convite para participar,até aí tudo bem, usufrui dos serviços sem problema, porém hoje( 13/10) fui retirada do ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

no puedo dar de alta a mi familia en el family plan

alguien me puede ayudar a decirme porque mi familia acepta la invitacion y de ahi no aperece nada mas

  • Newbie
  • alguien me puede ayudar a decirme porque mi familia acepta la invitacion y de ahi no aperece nada mas
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Superuser Contribution Reply Please spotify

Dear Spotify, I'm a fan of the way you allow me to listen to all the music in the world.however when asking for your help through this forum, I prefer advice and answersinstead of receiving badges.these badges are not fixing the upgrade to the premiu...

  • Regular
  • ...eceiving badges. these badges are not fixing the upgrade to the premium family for my Son for which I'm paying. many thanks for your assistance  I'm looking forward to receive a solution which f...
  • Jeremyvdbergh
  • Regular
  • 330 Views
  • 4 replies
  • 0 likes
  • 330 Views
  • 4 replies
  • 0 likes

Family Member cant even load the accept page for family acc

My brother cant even join our family premium account, the page wont load to accept we tried so much new invites but it wont work pls help

  • Casual Listener
  • My brother cant even join our family premium account, the page wont load to accept we tried so much new invites but it wont work pls help 😞
  • xLordLucifer
  • Casual Listener
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Problems with the family plan

I can't do it for my family members because it always on error, I only put this for my mother and then I couldn't do it anymore

  • Newbie
  • I can't do it for my family members because it always on error, I only put this for my mother and then I couldn't do it anymore
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Discount Family Subscriptions!

Our son has upgraded his account to a family premium account. Both my wife and I were invited with the correct email adres entered in Spotify. But we do not receive the email, and yes we have checked our spam box. I have a free spotify account regist...

  • Newbie
  • Our son has upgraded his account to a family premium account. Both my wife and I were invited with the correct email adres entered in Spotify. But we do not receive the email, and yes we have c...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Solved!! problem conecting family members to the account

Hi I have started a family account for me and my family, we are all living at the same adress. The premium is working for me but none of my family members can accept the invite. When they try there is a notification that comes up that says that you c...

  • Newbie
  • Hi I have started a family account for me and my family, we are all living at the same adress. The premium is working for me but none of my family members can accept the invite. When they try there i...
  • Guimove
  • Casual Listener
  • 938 Views
  • 5 replies
  • 0 likes
  • 938 Views
  • 5 replies
  • 0 likes

I upgraded to Spotify Premium For Family and having issues

Just made the payment and I sent an invite to my family members who live with me. They are not able to accept the invitation emailed to them.. We have tried numerous times.. When will this be resolved? I see that you guys are aware of the issue but c...

  • Casual Listener
  • Just made the payment and I sent an invite to my family members who live with me. They are not able to accept the invitation emailed to them.. We have tried numerous times.. When will this be r...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Can't invite people to Premium Family

Hi, I just made spotify family premium, but i cant invite my sister? anyone knows how? i sent the email to her, but it keep on saying she cant join the package, she never bought premium before

  • Newbie
  • Hi,    I just made spotify family premium, but i cant invite my sister?    anyone knows how? i sent the email to her, but it keep on saying she cant join the package, she n...
  • Mattsons2
  • Newbie
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Problem redeeming family premium(Country)

Hello, I am currently living in the Netherlands and I don't have a dutch credit/debit card so I am using my bulgarian one. The main problem is that when I am creating a family group, it's members cannot redeem their codes because the location that ap...

  • Casual Listener
  • Hello, I am currently living in the Netherlands and I don't have a dutch credit/debit card so I am using my bulgarian one. The main problem is that when I am creating a family group, it's members c...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Aerolineas argentinas™ Airlines Booking®1~844~883~2953? Avianca Airlines™

Aerolineas argentinas™ Cancellations/changes must be made prior to scheduled departure (otherwise all money for fare is forfeited); change/cancel fee per person will apply (fees vary by fare option selected; for BLUE fares the fee is $75 (for fares u...

  • Regular
  • Aerolineas argentinas™ Cancellations/changes must be made prior to scheduled departure (otherwise all money for fare is forfeited); change/cancel fee per person will apply (fees vary by fare option s...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! My family member can’t join my family plan

My wife can’t join my family, lol she lives with me right with me no matter cancel and resend invite same message. Driving me crazy. Please help I have included her account and mine along with the error on the screenshots

  • Newbie
  • My wife  can’t join my family, lol she lives with me right  with me no matter cancel and resend invite same message. Driving me crazy. Please help I have included her account and mine a...
  • hudster1969
  • Casual Listener
  • 5499 Views
  • 1 replies
  • 0 likes
  • 5499 Views
  • 1 replies
  • 0 likes

Error al iniciar sesion

Porque mis familiares no pueden acceder al premiun cuando les envio la invitación

  • Newbie
  • Porque mis familiares no pueden acceder al premiun cuando les envio la invitación
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Family premium

I'm not able to get into my premium account but I've been invited by the host 4 times, it still says its unavailable for me to join, what do?

  • Newbie
  • I'm not able to get into my premium account but I've been invited by the host 4 times, it still says its unavailable for me to join, what do?
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Hola, necesito ayuda

Perdimos la cuenta que teniamos porque cancelamos la tarjeta en donde cobraban la mensualidad, ya pague con otra tarjeta pero no podemos accesar a nuestro plan de siempre.

  • Newbie
  • Perdimos la cuenta que teniamos porque cancelamos la tarjeta en donde cobraban la mensualidad, ya pague con otra tarjeta pero no podemos accesar a nuestro plan de siempre.
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Solved!! Hilfe Premium Family

Hallo! Ich will meinen Vater hinzufügen aber mir wird gesagt es geht nicht. Die adresse ist [entfernt]. Leider hatte er damals 1234 als postleitzahl eingegeben. Habe das grade für ihn geändert aber mir wird gesagt ich kann family nicht beitreten?? Wa...

  • Visitor
  • ...eändert aber mir wird gesagt ich kann family nicht beitreten?? Was kann ich tun??
  • Maxim
  • Spotify Star
  • 533 Views
  • 4 replies
  • 0 likes
  • 533 Views
  • 4 replies
  • 0 likes