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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83199 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64060 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199204 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30134 Views
44 replies
4 likes
Merhaba, aile premium kullanıcısıydım fakat hesabım bana hiçbir bilgi verilmeden free formatına geçiş yapılmış ve tekrar aileden istek geldiğinde sistem hata veriyor. Durumu nasıl düzeltebilirim? Teşekkürler
Merhaba, aile premium kullanıcısıydım fakat hesabım bana hiçbir bilgi verilmeden free formatına geçiş yapılmış ve tekrar aileden istek geldiğinde sistem hata veriyor. Durumu nasıl düzeltebilirim? Teş...
Gig Goer
336 Views
1 replies
0 likes
10.11.2017 Cuma günü öğrenci indirimi için belge gönderdim kartınızdan herhangi bir ücret kesilmeyecek dedi 6.99 ücret almışlar. Satın almayı tamamla işlemini yapıyorum bankayı suçlayan bambaşka bir uyarı çıkıyor ya paramı geri verin ya üyeliğimi akt...
10.11.2017 Cuma günü öğrenci indirimi için belge gönderdim kartınızdan herhangi bir ücret kesilmeyecek dedi 6.99 ücret almışlar. Satın almayı tamamla işlemini yapıyorum bankayı suçlayan bambaşka bir ...
Casual Listener
1029 Views
4 replies
1 likes
Soo me and my friends started this family sub thingy it didn't had a problem for a month but right now only my friend that started the family sub and me and my friends don't have the premium i tried everything but it still doesn't work is there somet...
Soo me and my friends started this family sub thingy it didn't had a problem for a month but right now only my friend that started the family sub and me and my friends don't have the premium i t...
Regular
708 Views
11 replies
0 likes
I was in a premium family but I didn't read the verification mail in time, so my account is now free. I was invited again in the same premium family but I can't upgrade my account because of "3- oops something went wrong. Try again". I fill correctly...
I was in a premium family but I didn't read the verification mail in time, so my account is now free. I was invited again in the same premium family but I can't upgrade my account because of "3- o...
162 Views
0 replies
0 likes
Hi I am about to purchase Premium for family and I notice that monthly payment is the only option. Yet the Premium account offers a yearly payment. Is this available for premium family?
Hi I am about to purchase Premium for family and I notice that monthly payment is the only option. Yet the Premium account offers a yearly payment. Is this available for premium family?
Spotify Star
364 Views
1 replies
0 likes
Hi guys, just renewed my premium account, then realised I would have been better off getting the family discount. Is there any way I can upgrade from premium to the family offer without double paying? Cheers
Hi guys, just renewed my premium account, then realised I would have been better off getting the family discount. Is there any way I can upgrade from premium to the family offer without double p...
194 Views
0 replies
0 likes
Ich habe die Einladung zum Family Account meiner Frau angenommen. Nachdem ich meine Daten eingeben habe, kommt die Meldung "600 Ups da ist etwas schief gelaufen. Bitte versuche noch einmal" Was ist da los?
Ich habe die Einladung zum Family Account meiner Frau angenommen. Nachdem ich meine Daten eingeben habe, kommt die Meldung "600 Ups da ist etwas schief gelaufen. Bitte versuche noch einmal" Was ist d...
Newbie
591 Views
1 replies
0 likes
If I am on a family plan, why would my music pause and a "Spotify has paused because your account is being used somewhere else" notice?
If I am on a family plan, why would my music pause and a "Spotify has paused because your account is being used somewhere else" notice?
Community Legend
547 Views
4 replies
0 likes
Hello everyone, there are two days in which I am trying to join the Family. The owner of the family sent me the invite more than 5 times but I didn't get any email (nothing also in spam), moreover using the link that he sent I still was not able to g...
Hello everyone, there are two days in which I am trying to join the Family. The owner of the family sent me the invite more than 5 times but I didn't get any email (nothing also in spam), moreover u...
Community Legend
579 Views
3 replies
0 likes
For the past 4 months me and my family have been sharing the spotify family plan but since yesterday, my spotify has lost premium but the rest of my family still has it. I checked with my brother since he is the one who pays and he tried inviting me ...
For the past 4 months me and my family have been sharing the spotify family plan but since yesterday, my spotify has lost premium but the rest of my family still has it. I checked with my brother s...
331 Views
0 replies
0 likes
I tried accepting invite through my email but after I log in, it just asks me for a payment method.
I tried accepting invite through my email but after I log in, it just asks me for a payment method.
Casual Listener
506 Views
2 replies
0 likes
I pay 2 nov for my spotify account. And now my account is on free. What to do?!
I pay 2 nov for my spotify account. And now my account is on free. What to do?!
Community Legend
283 Views
1 replies
0 likes
304 Views
0 replies
0 likes
My wife has recently purchased the s[otify family memebership, I have recived a invite in my in box, when I click on the link (in green) I go direct to the spotify login screen & there is no where for me to input my invite code. can you please help T...
My wife has recently purchased the s[otify family memebership, I have recived a invite in my in box, when I click on the link (in green) I go direct to the spotify login screen & there is no w...
Community Legend
513 Views
5 replies
0 likes
I can't open my Premium Family menu to do anything. Whenever I click on the menu it's just a white page. Any suggestions?
I can't open my Premium Family menu to do anything. Whenever I click on the menu it's just a white page. Any suggestions?
Community Legend
402 Views
3 replies
0 likes
Hola, tengo el plan familiar en una tienda con dos cuentas y la segunda cuenta que invité, tiene publiciad "en el plan familiar" y la principal no, como lo soluciono para no tener publicidad?, gracias y un saludo
Hola, tengo el plan familiar en una tienda con dos cuentas y la segunda cuenta que invité, tiene publiciad "en el plan familiar" y la principal no, como lo soluciono para no tener publicidad?, gracia...
890 Views
0 replies
4 likes
I have just signed up for the family plan. I went to my account screen and clicked on "want to add family members". I am supposed to get a screen to send invites. I am not seeing that. I being directed to my account screen but the screen remains blac...
I have just signed up for the family plan. I went to my account screen and clicked on "want to add family members". I am supposed to get a screen to send invites. I am not seeing t...
Casual Listener
619 Views
7 replies
0 likes
How to change the family name that appear on the sent invites?
How to change the family name that appear on the sent invites?
Spotify Star
297 Views
1 replies
0 likes
Spotify sent a message saying that they suspected that the members in my family were not really my family members and gave them a time to respond through an email. Just one of my kids responded, the other did not get the email, and my husband did not...
Spotify sent a message saying that they suspected that the members in my family were not really my family members and gave them a time to respond through an email. Just one of my kids responded, t...
237 Views
0 replies
0 likes
Hi! I just upgraded my Premium account to Family Premium and sent the invitation to my wife. She received the email, created own account and then selected "Approve Invitation" in her email. According to instructions that link should take her in to a ...
Hi! I just upgraded my Premium account to Family Premium and sent the invitation to my wife. She received the email, created own account and then selected "Approve Invitation" in her email. A...
Newbie
312 Views
1 replies
0 likes
