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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166093 Views
  • 32 replies
  • 9 likes
  • 166093 Views
  • 32 replies
  • 9 likes

Solved!!Superuser Contribution Ogrenci premium sorunu

Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak "dosya ekle" butonuna tiklamama ragmen hic bir sey olmadı. Ve odedigim parayla kal...

  • Newbie
  • Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak "dosya ekle" butonuna tiklamama...
  • 11171855281
  • Newbie
  • 692 Views
  • 3 replies
  • 0 likes
  • 692 Views
  • 3 replies
  • 0 likes

Öğrenci Premium ile ilgili problem

Öğrenci Premium satın aldım,para kesildi ve hala premium üyelik olmadı 

  • Newbie
  • Öğrenci Premium satın aldım,para kesildi ve hala premium üyelik olmadı 
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Premium to Family Premium

This month (say 10/20) I joined the family premium plan with the same account as my previous premium plan, but the billing date (10/18) of my premium plan is just 2 days before I join the family plan.Just like to know if I will still be charged for t...

  • Newbie
  • This month (say 10/20) I joined the family premium plan with the same account as my previous premium plan, but the billing date (10/18) of my premium plan is just 2 days before I join the family...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

En mi cuenta familiar no me aparece un familiar y tampo me deja agregar son 5 cuentas mas el administrador solo me aparecen 4 cuentas.

  • Casual Listener
  • En mi cuenta familiar no me aparece un familiar y tampo me deja agregar son 5   cuentas  mas el administrador solo me aparecen 4 cuentas.
  • robertho_hr18
  • Newbie
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Exclusive Videos

Hello,I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some VPN or it is immposible?

  • Casual Listener
  • Hello, I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify family active not dispalyed

As you can see in the screenshot provided, I can see 1 active member (in red) , but the other I cant see, even when i click the link, it doesn't show their spotify photo or let me access any options further. I have restarted my chrome, accessed on ot...

  • Newbie
  • As you can see in the screenshot provided, I can see 1 active member (in red) , but the other I cant see, even when i click the link, it doesn't show their spotify photo or let me access any options ...
  • deano_nz
  • Regular
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Can't remove someone from Family premium

I just want to remove someone from my Family Premium plan, but when I open the MANAGE YOUR ACCOUNT option I can only see two people in it. All of the others are active (as shown) and I've asked each one of them and they keep using it normally. I just...

  • Newbie
  • I just want to remove someone from my Family Premium plan, but when I open the MANAGE YOUR ACCOUNT option I can only see two people in it. All of the others are active (as shown) and I've asked e...
  • deano_nz
  • Regular
  • 649 Views
  • 1 replies
  • 1 likes
  • 649 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for family owner

I am supposed to be the owner of the family premium account but get the following message under my account details, very strange !Who is the owner then ?Spotify PremiumDitt konto är en del av en familjeprenumeration. Kontakta ägaren till Premium for ...

  • Casual Listener
  • I am supposed to be the owner of the family premium account but get the following message under my account details, very strange ! Who is the owner then ? Spotify Premium Ditt konto är en del av e...
  • modernmom
  • Regular
  • 859 Views
  • 7 replies
  • 0 likes
  • 859 Views
  • 7 replies
  • 0 likes

Joindre le premium familly

Bonjour, J'essaie de me connecter au pack familly depuis 1 mois sans succès. Ma soeur m'envoie bien la citation sûr mon adresse mail qui correspond à mon compte spotify et quand je remplie le formulaire ça ne marche pas et me donner le code d'erreur ...

  • Casual Listener
  • Bonjour,  J'essaie de me connecter au pack familly depuis 1 mois sans succès. Ma soeur m'envoie bien la citation sûr mon adresse mail qui correspond à mon compte spotify et quand je remplie le ...
  • Marlydml
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Spotify Family

We have the Spotify Family Premium in my family but Spotify told me that they could not verify my adress so I got kicked out of it from Spotify itself. Now my mum sent me a new invitation for it but when I follow the link and fill out the personal in...

  • Casual Listener
  • We have the Spotify Family Premium in my family but Spotify told me that they could not verify my adress so I got kicked out of it from Spotify itself. Now my mum sent me a new invitation for it b...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Will family plan work for a primary school?

Looking for a solution for a primary school, where we want to introduce different flavours of music to children. The idea is to have a number of playlists created with a specific type of music each (e.g. jazz, pop, electric, opera, etc.) and allow ch...

  • Casual Listener
  • ...ent (free of charge). I'm wondering if family plan fits here, as it says the address should be same for every person using Spotify. In fact, when at school, children do have the same address ... If n...
  • Leo
  • Spotify
  • 1350 Views
  • 7 replies
  • 0 likes
  • 1350 Views
  • 7 replies
  • 0 likes

Premium family

I have problems sharing my spotify premium family with my daughter, she has received an invitation to her mail,but it does not works...

  • Newbie
  • I have problems sharing my spotify premium family with my daughter, she has received an invitation to her mail,but it does not works...
  • ameame
  • Newbie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

No visualizo correos de mi familia

Por error dos familiares escribieron el mismo nombre al ingresar la direccion, ahora necesito eliminar uno y no puedo porque no me aparecen los correos en las cuentas. Como puedo eliminar o ver la cuenta?

  • Newbie
  • Por error dos familiares escribieron el mismo nombre al ingresar la direccion, ahora necesito eliminar uno y no puedo porque no me aparecen los correos en las cuentas. Como puedo eliminar o ver la cu...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

family subscription

Hello,I received invitation to join a family subscrption and when I click on the "accept invitation", I'm not redirected to a page where I can enter the activating code. Someone can help me to resolve this problem?Thank you

  • Newbie
  • Hello, I received invitation to join a family subscrption and when I click on the "accept invitation", I'm not redirected to a page where I can enter the activating code.  Someone can h...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Why is my Family account not working?

I upgraded to Family a month ago. My daughter and my son have accepted the invite and received emails from Spotify. However, it does not seem to be activated and under my account, it says that I have sent the 2 invites, but not that they have gone in...

  • Regular
  • I upgraded to Family a month ago. My daughter and my son have accepted the invite and received emails from Spotify. However, it does not seem to be activated and under my account, it says that I h...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

switching from one family premium to another family premium

Hi, so I was originally on a family shared premium account and then got removed. So with my account on Spotify free, I decided to start my own family premium account and now I want to invite my family members. But the invite links still asks for the ...

  • Newbie
  • Hi, so I was originally on a family shared premium account and then got removed. So with my account on Spotify free, I decided to start my own family premium account and now I want to invite my family...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Premium Family problem

I wanted ti add my Brother to the Family, but when i put the adress, Spotify says that he cant access. HelpThank You

  • Visitor
  • I wanted ti add my Brother to the Family, but when i put the adress, Spotify says that he cant access.   Help Thank You
  • charly223344
  • Casual Listener
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Spotify sigue rechazando mis targetas de crédito y débito para pagar el plan premium

Hable hace dos semanas aproximadamente para pedir una solución al problema de no poder pagar el plan premium familiar y me comentaron que lo verificarian y me contactarian por correo y nunca se hizo y aún sigue rechazando las tarjetas

  • Casual Listener
  • Hable hace dos semanas aproximadamente para pedir una solución al problema de no poder pagar el plan premium familiar y me comentaron que lo verificarian y me contactarian por correo y nunca se hizo ...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Plano Familiar

Olá. eu tenho o spotify premium com as minhas irmãs, porém uma delas trocou de email, então tive que refazer o convite do nosso plano. Porém o convite simplesmente não funciona mais, mudamos o email, mas continua a mesma coisa, sempre que ela aperta ...

  • Newbie
  • Olá. eu tenho o spotify premium com as minhas irmãs, porém uma delas trocou de email, então tive que refazer o convite do nosso plano. Porém o convite simplesmente não funciona mais, mudamos o email,...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes