Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
HiIch habe eine Premium Abo abgeschlossen und für ein Jahr voraus bezahlt. Ich möchte statt Premium Familie Abo haben. Wie kann ich jetzt das ändern?
Hello. Some weeks ago my step father invited me to join the family plan but when I try to accept the invitation from the email nothing happens. I have updated the eddress on my info so that it matches my parents address. But I am currently in another...
Hey guys, I would need to help with this situation... I accepted the invitation for the premium family account but for the first time I ve done fault in the address. It has worked for few days but then spotify get me off from this family account. Now...
I go to account and click Fam Plan manger and it takes me to a blank screen. Trying to invite myself since I still have commercials on my iphone app. My kids have accepted their invitations and have no problems.
How can I resolve this? we are putting all the information that is required and we live in the same address and he still cannot join.
Hi , I had invited my wife to my family plan but for some reason she can not join it. It keep asking to send a new invite and despite send many it does not work. Also, on her account, under receipt, it shows that her payment for is "Family Plan sub-a...
Hallofolgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten eingebe kommt nur “Hoppla! Da ist wohl etwas schiefgegan...
We have one space left on our family account, and I want to send a link to my sister. However, the plan shows "invite sent to null", and when I click on it I have the option to re-send or cancel, but nothing happens when I choose either of these opti...
Hola buenas tardes. Tengo un problema con mi plan familiar. Hace un par de años hice la cuenta y hoy cuando quiero enviar la invitación a mi padre no recuerdo la dirección que puse. Ingrese a la pag de spotify y modifique mi perfil. Solo me deja modi...
Hi, I've just set up a premium for family account, for myself, my husband and my sister in law, she lives with us but also spends a lot of time in Leeds at university? My husband is also a field service engineer so he spends a lot of time in hotels e...
Inviting my wife to Premium but she gets error when she is trying to turn his account to premium through invitation link. How may I solve it?
Hi,What should I do if I was logged by a facebook account while being host of family subscription and my fb account got blocked?Is there any way to stop subsciption? I cannot log in to my spotify account so I cannot do it from my family panel.Hope yo...
Already asked this question earlier but still no answer.I've tried to add a new family member to this account, tried it also with another family member. The e-mail adres @live didnt get a intivite but the @gmail.com did. Is there a problem with the m...
hallo,mein bruder hat sich spotify family geholt und uns per mail eingeladen, aber jedesmal wenn wir anderen aus der famillie unser daten eingeben und dann dieses bestätigen kommt die fehlermeldung "600 - hoppla! da ist wohl etwa schief gelaufen... g...
Please I need help. What's going on with the Spotify's page. I've already tried five times unsucessfully.
Je viens de m'adonner à Spotify famille. Je voudrais maintenant inviter les membres de ma famille. Quand je vais sur mon compte, l'onglet famille est tout blanc, il n'y a rien d'écrit, rien pour inviter quelqu'un. Pourquoi ? De plus je n'arrive même ...
Hola, Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico. Saludos
Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já foi cobrado do meu cartão ontem o valor do Premium Família.
Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados
Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia le pide dirección, necesito ayuda!!!