Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I purchased Spotify Premium Family today, my account(main) was able to get the premium status, but my family member cannot get the premium status despite me registering them as one of the family member. We got email saying that I successfully added h...
All my family members were thrown out of my family subscription even though they all verfied their adress. Why? And now I try to add them again but they cannot join...
MY SON AT COLLEGE IS PAYING 10.66 EACH QUARTER AND MY DAUGHTER IS PAYING 10.66 EACH MONTH. IS THERE ANYWAY TO COMBINE THESE SUBSCRIPTIONS?
Tenho uma conta familiar onde meus amigos compartilham comigo eles moram no mesmo local que eu resolvemos criar uma conta mas todos os messes que faço o pagamento os usuários no caso eles são excluídos , se poder resolver pra n acontecer agradeço ......
I recently started inviting others to my family plan. The first person I invited accepted but it said they joined their own family. Now when others accepted it said they joined her family not mine. Why is that?
Meine Kinder haben eine email erhalten, dass sie ihre Adresse verifizieren sollen. Nun haben sie es nicht gemacht und sie sind komplett aus dem Plan rausgeflogen. Wenn ich sie nun neu einlade, müssen sie ihre adresse angeben, Sobald dieses gemacht wu...
Hi, a couple of weeks ago I upgraded to Family. Invitations are sent and are accepted but I am still stopped by my daughter's laptop. Where can I see which family members that are actually included? I only see that I have sent them invites.ThanksTell...
I attempted to upgrade my premium account to family account to add my family. When yhey hits the confirmation link and code in email and uses the autopopulated code, we get error. on their phones and computers!?Can`t do anything !!!Contact me a.s.a.p...
Spoiler (Highlight to read) Hola tengo una consulta, tenia una cuenta Premium pero luego mi hermana compró un paquete familiar y me dio una cuenta, quería saber si la cuenta premium que tenía se eliminó y ya no me cobrarán de mi tarjeta o tengo que c...
Hola necesito urgente ayuda, el dia viernes 13 de octubre me llego una notificacion que mi pago de mi cuenta plan familiar no se habia cobrado, en cuestion de minutos recibo una alerta en la cual aparece que se realizo un cobro de 149 a nombre de spo...
Spotify asked all family memebers to confirm the adress. Despite all confirmed and we all live under the same roof, Spotify excluded all family members from the account. They said, they could not confirm the adress, which is a real joke. I could not ...
Where do I go to put in my invite code? I was invited to family premium but when I press accept invite it brings me to a page with one thing on it:/
My husband recently signed up for the family plan. He's tried to invite me 6 or so times, but I never receive the email. All of the emails are correct, and he is sending invitation to the email address associated with my Spotify account. Any suggesti...
Kunnen we met mensen in hetzelfde appartementsgebouw Spotify for family nemen? We hebben hetzelfde huisnummer, enkel busnummer verschilt. Kunnen we elk op onze account tegelijk online luisteren zonder dat de één moet stoppen omdat de ander online is?
Hi, I subscribed to the family plan last month, everything works fine until last week. Members of Mine received address confirmation email and asking for the post code of the address. One week after that, they were all removed and became free user. N...
I signed up for Premium for Family, but my family can't set their accounts up. The "Accept Invitation" link opens a normal Spotify login page with Facebook or email/ password options, not the page with the pre-filled token and a "Redeem" button as de...
I invite my family. He tries to redeem the code, but the program said that the code is incorrect. What should I do in this case?
I just signed up for premium for family, but my family doesn't receive the email to join?
Hello there.In our family we've had some difficulties receiving the invitation emails, so we've tried cancelling and resending the invitations a couple of times. One time I accidentally write hotmail.com instead of hotmail.dk (which is the correct em...
Todas as pessoas que moram na minha casa foram retirados do meu plano mesmo com o endereço idêntico. Entrei em contato no Facebook e não obtive resposta. Não consigo nem olhar o cep cadastrado pra ver se tem algum erro. Desejo explicações