Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78624 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57888 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195290 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28935 Views
44 replies
4 likes
I subscribed today a Spotify Premium for Family but it doesn't work my account is still in " free ".
I subscribed today a Spotify Premium for Family but it doesn't work my account is still in " free ".
Spotify Star
285 Views
1 replies
0 likes
Merhaba, Dün hesabımdan 2 kere 6.99 ₺ çekimi gerçekleşti ve uygulamada hâlâ Free Account olarak gözüküyorum. Onaylandığım halde Öğrenci İndiriminden faydalanamıyorum. Premium Account olarak gözükmüyor. Yardım edin, lütfen.
Merhaba, Dün hesabımdan 2 kere 6.99 ₺ çekimi gerçekleşti ve uygulamada hâlâ Free Account olarak gözüküyorum. Onaylandığım halde Öğrenci İndiriminden faydalanamıyorum. Premium Account olarak ...
389 Views
0 replies
0 likes
My daughter has successfully accepted Family Plan invite online, but app still shows her being on Free plan. I've deleted and resent invite, deleted and downloaded app and nothing has worked. Other two invites to family members went through with mini...
My daughter has successfully accepted Family Plan invite online, but app still shows her being on Free plan. I've deleted and resent invite, deleted and downloaded app and nothing has worked. Other t...
223 Views
0 replies
0 likes
Paguei o plano família, mas ainda estou free, e sou o titular da conta. O spotify nao reconhece que paguei, sendo que já recebi confirmação no email do pagamento.
Paguei o plano família, mas ainda estou free, e sou o titular da conta. O spotify nao reconhece que paguei, sendo que já recebi confirmação no email do pagamento.
Spotify Star
231 Views
1 replies
0 likes
Cancelaram minha assinutarua familia do nada minha esposa esta pagando, ja me reenviou o convite mas a porra do codigo nao funciona e essa merda de spotity nao tem contato
Cancelaram minha assinutarua familia do nada minha esposa esta pagando, ja me reenviou o convite mas a porra do codigo nao funciona e essa merda de spotity nao tem contato
154 Views
0 replies
0 likes
Realizei o pagamento do plano familia, recebi o comprovante de pagamento, mas não ativaram o plano, eu e meus familiares aindam continuam como free
Realizei o pagamento do plano familia, recebi o comprovante de pagamento, mas não ativaram o plano, eu e meus familiares aindam continuam como free
Spotify Star
256 Views
1 replies
0 likes
So I upgraded my spotify to family plan. In my online account, I am Premium Family but on my computer desktop its not PREMIUM! **bleep** IS WRONG?
So I upgraded my spotify to family plan. In my online account, I am Premium Family but on my computer desktop its not PREMIUM! **bleep** IS WRONG?
Newbie
383 Views
1 replies
1 likes
When I log in on my computer, it says I have a premium account. (wich I indeed have)When I log in on the app on my Iphone, it says I don't have a premium account.I've tried login on and off many times, deleted the app and downloaded it again.Nothing ...
When I log in on my computer, it says I have a premium account. (wich I indeed have) When I log in on the app on my Iphone, it says I don't have a premium account. I've tried login on and off...
Newbie
271 Views
1 replies
0 likes
Hi there,I just joined on my families premium account but it's not recognizing that on my Spotify player, it keeps saying I'm still a "free" member. When will I get to use my family premium account?
Hi there, I just joined on my families premium account but it's not recognizing that on my Spotify player, it keeps saying I'm still a "free" member. When will I get to use my family premium account?
Community Legend
514 Views
6 replies
0 likes
Ik heb voor spotify familie betaald maar hij doet het bij niemand.
Ik heb voor spotify familie betaald maar hij doet het bij niemand.
179 Views
0 replies
0 likes
Estoy tratando de enviar el formulario cuando algún pariente te invita al plan familiar y siempre me sale q hay algo mal.hace 1 mes si procedió pero luego se suspendió porque había puesto mal un código postal y no coincidían como puedo hacer?
Estoy tratando de enviar el formulario cuando algún pariente te invita al plan familiar y siempre me sale q hay algo mal. hace 1 mes si procedió pero luego se suspendió porque había puesto mal un có...
Spotify Star
251 Views
1 replies
0 likes
I cannot seem to log in to what I am paying for
I cannot seem to log in to what I am paying for
Spotify Star
249 Views
1 replies
0 likes
Hi everyone,A few weeks ago, my brother and sister have an issue that they were kick off for the plan because it was a problem in their account.I talk with someone in online chat that resolved this issue. But now I have the same problem for my little...
Hi everyone, A few weeks ago, my brother and sister have an issue that they were kick off for the plan because it was a problem in their account. I talk with someone in online chat that resolved th...
176 Views
0 replies
0 likes
Hello! On the website there is a list of countries where Spotify is available. The country I will travel to is not on that list. I am the owner of a Family account. My residence will remain in Belgium but I will frequently travel to Africa for medium...
Hello! On the website there is a list of countries where Spotify is available. The country I will travel to is not on that list. I am the owner of a Family account. My residence w...
Spotify Star
205 Views
1 replies
0 likes
Merhaba,premium olmak için telefonumdan başvurdum ve belge istedi dosya seç kısmından belgeyi seçmeye çalıştım fakat seçilmiyordu. Fakat işlem tamamlanmadan ücret alınmıştı. Bilgisayardan yaptım ve bu sefer e devlet üzerinden yök tarafından verilen, ...
Merhaba,premium olmak için telefonumdan başvurdum ve belge istedi dosya seç kısmından belgeyi seçmeye çalıştım fakat seçilmiyordu. Fakat işlem tamamlanmadan ücret alınmıştı. Bilgisayardan yaptım ve b...
462 Views
0 replies
0 likes
Hello!!On october 12 Ive been charged 2 times with no reason!
Hello!! On october 12 Ive been charged 2 times with no reason!
Regular
437 Views
6 replies
0 likes
As the title says, I`m in Indonesia and have multiple choices of payment gateways to upgrade to Premium.I actually want the whole family to be in the package, if I choose family and the only way I can pay is by credit card, which is no good to me as ...
As the title says, I`m in Indonesia and have multiple choices of payment gateways to upgrade to Premium. I actually want the whole family to be in the package, if I choose family and the only way I...
Spotify Star
354 Views
1 replies
0 likes
Arkadaslar spotify destege mail atarsaniz para iadesi alirsiniz
Arkadaslar spotify destege mail atarsaniz para iadesi alirsiniz
244 Views
0 replies
1 likes
A la hora de contratar el plan fmiliary mandar las invitaciones nos hemos equivocado de cuenta, ¿se puede eliminar una invitacion para poner la correcta?
A la hora de contratar el plan fmiliary mandar las invitaciones nos hemos equivocado de cuenta, ¿se puede eliminar una invitacion para poner la correcta?
276 Views
0 replies
0 likes
Hola soy Miranda Garcia de Tepic, Nayarit, Mexico.Soy miembro de Spotify desde hace 4 años y la verdad estoy muy inconforme con el servicio que me han brindado ultimamente, lo que pasa desde hace un año me han estado eliminando de los planes familiar...
Hola soy Miranda Garcia de Tepic, Nayarit, Mexico. Soy miembro de Spotify desde hace 4 años y la verdad estoy muy inconforme con el servicio que me han brindado ultimamente, lo que pasa desde hace u...
Spotify Star
1087 Views
1 replies
0 likes
