Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi! This month I want to upgrade to the family version (now I have the premium) for me and my 3 sisters. From the 1th of October one my sisters we'll be move to Wisconsin, will it work if we live in Italy and she lives in America? thanks in advance
Hey,I am the admin of a Premium Family group.Unfortunately, all of my membership accounts are obligated and I wanted to know if it would be possible to get a 7th member in the group (with fair extra costs)? Thanks for the help! Kind regards! Sandra E...
Me and roomate live in same household and ordered Spotify Family how ever im not getting the link to my email.. Have checked it's the right email have had it re send.. Starting to get fed up by this service not working properly and thinking of changi...
I have tried sending a link to my family member about 6 times now and it is still not working; they are not receiving the email with the link to join. What's going on? I just signed up for Premium for Family last night; does it take time for them to ...
Hi. What should we do when a family member enters their work address by mistake?
For some reason premium has stopped working for me no idea why. I should have it as part of times subsription package but seems impossible to talk to anyone at spotify about this anyone got any ideas please??
I'm trying to join family sharing but it won't let me! Every time I fill up the boxes, it will say '3- Something went wrong, try again' Please help !!!!
I really just want to use up my quota in spotify family. He's paying for my account anyway, and it wasn't until recently i managed to convince him to create an account. I don't use his last name, is that y he can't enter my account?Why can't he join ...
Hi, can not add familly member, just see empty white box, using W10, IE11, Edge.Thx,Petr
I have tried many times now, and doesn't seem to help. Every time i try to enter a familiy subscription i put in all the right details, but then it says "3 - Oops something went wrong, please try again." I then try to put the invite code in the redee...
Hola, resulta que no recibo el mail del plan familiar en el mail y como spotify lo tengo vinculado con facebook, quisiera saber si hay algún problema porque no es muy normal, todos han recibido menos yo. Y he probado abriendome un nuevo spotify y sí ...
My parents and I are all trying to listen to different songs on our phone but will only let one song play through one phone at a time. Can be fix this. HELP!!!!!!!
Hi i have a Spotify family account but when one of the other active users plays music, the music I am playing is paused and it only lets one of us play music. is there a quick fix for this please?
I accidently started spotify premium for family on my dad's account, but he doesn't use the account. I want to add another person to the family but we already have 6 people including my dad. I can't remove him since he is the "admin" of the family. I...
Hi I've upgraded my account to family, I was logged with my Facebook account but when I upgraded all my playlist were lost. Could you help me please?
Olá .. sou assinante do spotify premium family e gostaria de saber o por que quando eu adiciono uma pessoa ela recebe o link e quando pede pra por o endereço da erro.. escrito: Você não pode participar deste plano premium familiar . Não foi possível ...
"Can´t upgrade to premium family. I get the error code: "600 - Oops something went wrong, please try again". I have also tried the to redeem but get the message: "Unfortunately this Premium code does not seem to be valid. Try again or contact custome...
Tenemos un plan familiar, hoy amaneció mi.cuenta con plan gratis y la.de.toda mi.familia sigue en premium, ya me.volvieron un mandar la invitación y nada, ya desinstalé el.programa y volví a comenzar y nada cambia, que sucede ?????
Guys... I keep on bring my wife and my parents that live in the same house and Spotify keeps cancelling them in my Premium Family signature... what is going on? How can we fix? How does Spotify verify if a family member lives in the same place or not...
Hi, I have family premium purchsed to a UK Spotify account, and I am going to the States in 10 days. I'd like to use Spotify abroad and am aware I can use the "change country" option. However I am the only one in my family going to the States. My que...