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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139878 Views
  • 32 replies
  • 8 likes
  • 139878 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family Einladung an Premium MItglied versenden

Hi, ich habe einen Family Account und habe eine Einladung versendet an meine Mutter, diese ist aktuell noch Premium Mitglied (noch 2 Tage, bereits gekündigt). Wenn Sie die Einladung annimmt scheint nichts zu passieren. Sie bleibt weiter Premium Mitgl...

  • Newbie
  • Hi,   ich habe einen Family Account und habe eine Einladung versendet an meine Mutter, diese ist aktuell noch Premium Mitglied (noch 2 Tage, bereits gekündigt).   Wenn Sie die E...
  • Aichel
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Members from my Family Premium package keep getting kicked out.

I have the Family premium subscription, and two members of my family, that I have added to this plan, who share the same address as I do keep getting kicked out of the plan by Spotify's administration.The message says that they do not share the same ...

  • Newbie
  • I have the Family premium subscription, and two members of my family, that I have added to this plan, who share the same address as I do keep getting kicked out of the plan by Spotify's a...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family Subscription problem

My family and I share a Premium subscription on a family plan and none of us have Premium EVEN IF the payment came through on september 8th.

  • Casual Listener
  • My family and I share a Premium subscription on a family plan and none of us have Premium EVEN IF the payment came through on september 8th.
  • tybrsso
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Can´t add Family Members to my Subscription!!

Hello Guys, i´m trying to add my wife in my Spotify Family account, send the invitation and she can´t login. The Webpage shown an "An error has ocurred...". Just my daugther can register through the invitation. I have more than 2 years on Spotify and...

  • Casual Listener
  • Hello Guys,    i´m trying to add my wife in my Spotify Family account, send the invitation and she can´t login. The Webpage shown an "An error has ocurred...". Just my daugther can r...
  • mcalamante
  • Casual Listener
  • 300 Views
  • 2 replies
  • 1 likes
  • 300 Views
  • 2 replies
  • 1 likes

Premium for family activation e-mail

I don't receive the e-mail with the activationlink.I've tried resending the invitation, but still with no results.The e-mail isn't in my spam and i'm sure the e-mailadress is right.Also, other members of the familypack did receive the e-mail.

  • Newbie
  • ...ther members of the familypack did receive the e-mail.
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Solved!! Premium for Family with one daughter studying overseas

Hi,What if one of my children is studying overseas, can she still using our premium for family account? Indra

  • Regular
  • Hi, What if one of my children is studying overseas, can she still using our premium for family account?   Indra
  • Bittencourt
  • Spotify Star
  • 668 Views
  • 5 replies
  • 0 likes
  • 668 Views
  • 5 replies
  • 0 likes

Spotify Family - Daughter lives with her Mother

Hi,I am looking at upgrading to Spotify Family, however it would mainly be so that my 8 year old can use it with her new iPod touch. She lives with her mother through the week and is with me on weekends.So the majority of her streaming would be throu...

  • Newbie
  • Hi, I am looking at upgrading to Spotify Family, however it would mainly be so that my 8 year old can use it with her new iPod touch. She lives with her mother through the week and is with me on w...
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Family premium membership - Impossible to get on the good link

Hi all; My little brother got a family membership and sent to me an invitation code.However, when I clock on the link to access the page to enter the code, the page is just loading again and again and it never let me add any invitation code. Maybe is...

  • Newbie
  • Hi all;    My little brother got a family membership and sent to me an invitation code. However, when I clock on the link to access the page to enter the code, the page is just loading a...
  • HectorCoronado
  • Casual Listener
  • 271 Views
  • 5 replies
  • 0 likes
  • 271 Views
  • 5 replies
  • 0 likes

No pueden ingresar a mi plan familiar

Quiero anexar a mi papá a mi plan familiar con el cual ya contaba y apartir de la nueva política del mismo domicilio ya no pude hacerlo, lo he intentado por medio de link y por medio de correo y no lo he logrado, ya lo intento registrar el y yo y no ...

  • Casual Listener
  • Quiero anexar a mi papá a mi plan familiar con el cual ya contaba y apartir de la nueva política del mismo domicilio ya no pude hacerlo, lo he intentado por medio de link y por medio de correo y no l...
  • alex413_vr
  • Newbie
  • 1548 Views
  • 11 replies
  • 0 likes
  • 1548 Views
  • 11 replies
  • 0 likes

Doble pago

Hola, yo queria pagar el plan familiar pero se pago el normal... fue hace un rato hoy mismo, no podrian sin tener que volver a pagar cambiarlo a familar? tambien me gustaria informacion sobre el plan para estudiante, que se necesita para contratarlo?

  • Visitor
  • Hola, yo queria pagar el plan familiar pero se pago el normal... fue hace un rato hoy mismo, no podrian sin tener que volver a pagar cambiarlo a familar? tambien me gustaria informacion sobre el plan...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Superuser Contribution SAÍ DA CONTA PRIVADA

Olá.Recentemente eu fui excluída do grupo familiar que eu estava com meu namorado, desloguei a minha conta sem querer, e quando loguei novamente eu estava como conta free. Meu namorado já me mandou o convite várias vezes para retornar e diz que não é...

  • Newbie
  • Olá. Recentemente eu fui excluída do grupo familiar que eu estava com meu namorado, desloguei a minha conta sem querer, e quando loguei novamente eu estava como conta free. Meu namorado já me mandou...
  • Aichel
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona el codigo para agregar a un familiar

Envié una invitación a un familiar y cuando accede al enlace de invitación la pagina se queda cargando u no responde. También intentamos ingresar el código de invitación en la opción canjear desde la cuenta y la pagina indica que el código no es váli...

  • Newbie
  • Envié una invitación a un familiar y cuando accede al enlace de invitación la pagina se queda cargando u no responde.   También intentamos ingresar el código de invitación en la opción canjear...
  • Aichel
  • Roadie
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou entendendo

Boa noite! Há 2 meses meu filho fez a solicitação do Spotify por meio de meu email é com débito no meu cartão de crédito. Quando verifiquei o ocorrido solicitei de imediato, no mesmo dia, o cancelamento do pedido do serviço. Ocorre que pelo segundo m...

  • Newbie
  • Boa noite!  Há 2 meses meu filho fez a solicitação do Spotify por meio de meu email é com débito no meu cartão de crédito.  Quando verifiquei o ocorrido solicitei de imediato,  no mesm...
  • Aichel
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can multiple devices can play their own music at once in family premium account

I would like to take a family account for my family and we are 4 in number. I want to know exactly how many devices can play their own music at once in this plan?

  • Newbie
  • I would like to take a family account for my family and we are 4 in number. I want to know exactly how many devices can play their own music at once in this plan?
  • Aichel
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Porqué se eliminan a mis familiares de mi plan Premium?

Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar de Spotify Premium. En este mes de Septiembre nos enviaron corre...

  • Newbie
  •    Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar ...
  • Aichel
  • Roadie
  • 1886 Views
  • 1 replies
  • 2 likes
  • 1886 Views
  • 1 replies
  • 2 likes

Solved!! Spotify ha eliminado a todos los miembros de mi familia

Spotify me envio un correo diciendo que en 7 dias los miembros de mi familia debian corregir su codigo postal, como no lo hicieron los ha eliminado y ahora no me deja añadirlos. Acabo de pagar el Familiar y no puedo usarlo! Los he vuelto a invitar pe...

  • Casual Listener
  • Spotify me envio un correo diciendo que en 7 dias los miembros de mi familia debian corregir su codigo postal, como no lo hicieron los ha eliminado y ahora no me deja añadirlos. Acabo de pagar el Fam...
  • kawarta
  • Newbie
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium almama rağmen çevrimdışıyken müzik dinleyemiyorum

Selam arkadaşlar. Öğrenci için premium edindim ama hala internet kapalıyken müzik dinleyemiyorum internete bağlanmamı istiyor. Özelliklerden biri de çevrimdışıyken dinle değil miydi? Neden böyle oldu?

  • Casual Listener
  • Selam arkadaşlar. Öğrenci için premium edindim ama hala internet kapalıyken müzik dinleyemiyorum internete bağlanmamı istiyor. Özelliklerden biri de çevrimdışıyken dinle değil miydi? Neden böyle oldu?
  • Aichel
  • Roadie
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member link doesn't load

My family member can't upgrade her account because the email link doesn't work.The code doesn't work either.

  • Newbie
  • My family member can't upgrade her account because the email link doesn't work. The code doesn't work either.
  • Aichel
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes